1.1- (d).

Salary of a metrology lab technician who calibrates instruments

1.2- (c). Prevention costs
1.3- (a). Salaries of personnel testing repaired products
1.4- (c). Small prevention costs with large failure costs
1.5- (b). Cost of routine maintenance of machinery
1.6- (d). Sales dollars
1.7- (b). Internal failure is >70% TQC
1.8- (c). Increase appraisal
1.9- (b). It lasts forever
1.10- (a). Produced at the right price through efficient use of resources
1.11- (b). The inspection department being in total control of quality
1.12- (d). Internal failure quality cost
1.13- (b). In building additional capacity or inventory to make up for units lost due to
poor quality
1.14- (d). When the appraisal cost is increased, internal failure cost increases.
1.15- (e). None of the above
1.16- (d). They are overdoing inspection
2. What is Malcolm Baldrige National Quality Award (MBNQA)?
Malcolm Baldrige National Quality Award (MBNQA) is an award to raise awareness of
quality management and recognize U.S. companies that have implemented successful
quality management systems. This award is presented annually by the President of the
United States for the organizations demonstrating quality and performance excellence.
Three awards are given annually to each category listed below:

Manufacturing

Service company

Small business

Education

Healthcare

Nonprofit

3. The MBNQA award winners for most recent three years are as follows:
2015 Winners
MidwayUSA, Guns & Ammo Dealer (Small Service Business)

Charleston Area Medical Center Health System, (Health Care)

Mid-America Transplant Services, (Nonprofit Health Care)
Charter School of San Diego, (Education)
2014 Winners
Hill Country Memorial Hospital, Fredericksburg, Texas (health care)
St. David's HealthCare, Austin Texas (health care)
Elevations Credit Union, Boulder, Colorado (nonprofit)
PricewaterhouseCoopers Public Sector Practice, McLean, Virginia
2013 Winners
Baylor Regional Medical Center at Plano, Plano, Texas (health care)
Pewaukee School District, Pewaukee, Wis. (education)
Sutter Davis Hospital, Davis, Calif. (health care)
4. Describe the procedure for entering the award contest.
There are two-part processes for entering the Baldrige Award contest.
Step 1: Submit an Eligibility Certification Package This step is done to certify the
organizations eligibility in one of the six award categories: manufacturing, service, small
business, education, health care, or nonprofit.
Step 2: Submit an Award Application Package This part in includes 25 copies of the
application and a CD containing a PDF file of the application.
5. Can Louisiana Tech University enter the award contest?
Yes, Louisiana Tech University can enter the award contest.