Project Handover to Operations

Project Name : Date

Project Handover to Operations

Project Name : Date

Document Details
Owner:
Source Location:
Document Reference:

CP0007

Other Documents
Referenced:
Related Documents:
Acknowledgements:

Change History
Version
Release

University of Leeds
Author:

Date

Circulation

Changes

Project ID

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Version

340893458

Project Handover to Operations

Project Name : Date

Contents
1.0
2.0

DOCUMENT PURPOSE....................................................................................................4
OUTLINE OF CHANGES/ENHANCEMENTS.........................................................................4
2.1.1 ......................................................................................................................... 4
2.2
BRIEF INDICATION OF NEW PRODUCTS........................................................................4
2.2.1 ......................................................................................................................... 4
3.0
SUPPORT FLOW DIAGRAM..............................................................................................4
4.0
SUPPORT IMPLICATIONS.................................................................................................4
4.1
IMPACT ON EXISTING PROCESSES..............................................................................4
4.1.1 ......................................................................................................................... 4
4.2
NEW PROCESSES DEVELOPED/REQUIRED...................................................................4
4.2.1 ......................................................................................................................... 4
5.0
HANDOVER DOCUMENTATION.........................................................................................4
5.1
RISK LOG..................................................................................................................4
5.2
ISSUES LOG.............................................................................................................. 5
5.3
LESSONS LEARNED....................................................................................................5
6.0
APPENDICES................................................................................................................. 5

University of Leeds
Author:

Project ID

Page 3 of 5

Version

340893458

Project Handover to Operations

Project Name : Date

1.0

Document Purpose

This document records the transfer of all the information required for the ISS Support Teams
to manage the support of the hardware, software and infrastructure associated with the
products delivered by this project.
Key project documents and useful project specific documents are stored within the project
folder on the shared project N drive.
Location:

Public Folders\All Public Folders\Academic Services\Information Systems

Services\Projects\...
2.0

Outline of Changes/Enhancements

Brief Indication of Changes/Enhancements

The following sub-headings detail the changes/enhancements each service area has made
to existing setups/configurations/ processes during the course of the project:
2.1.1

2.2

Brief Indication of New Products

The following sub-headings detail the new products each service area has developed during
the course of the project.
2.2.1

3.0

Support Flow Diagram

The following flowchart indicates the process that support queries are progressed through
the ISS Helpdesk process.
4.0

Support Implications

4.1

Impact on Existing Processes

The following sub-headings indicate the Support Teams affected by the products delivered by
this project and the implications on existing processes.
4.1.1

4.2

New Processes Developed/Required

The following sub-headings indicate the Support Teams affected by the products delivered by
this project and the new processes which have been developed and/or are required.
4.2.1

5.0

Handover Documentation

5.1

Risk Log

University of Leeds
Author:

Project ID

Page 4 of 5

Version

340893458

Project Handover to Operations

Project Name : Date

5.2

Issues Log

5.3

Lessons Learned

6.0

Appendices

Author:
Date:

University of Leeds
Author:

Project ID

Page 5 of 5

Version

340893458