Resort Representatives Unit 214 Task B and

Task C

Task B You need to produce a briefing sheet (Word document)

for new staff explaining their tasks and responsibilities when
undertaking airport duties including:
Meeting and greeting customers
Transfers to and from the airport
Responses to potential problems
Pass/refer criteria only
Deadline - Please have ready to hand in with name/ID/Teacher
name on it for Group A & C Monday 31st October 17pm
Group B Tuesday 1st November 17pm
-------------------------------------------------------------------------------------------------------Task C this leads on nicely from Task B. You now need to
participate in an individual role play undertaking the duties of
an airport transfer representative escorting customers from the
airport to their holiday accommodation giving a suitable
commentary using a microphone.
You need to write out a note form/script to help prompt you on
the day and be ready to hand in at the start of the lesson also
deadline TBC. To ensure fairness to all, everyone must hand
in a script that day otherwise you will be considered late and
capped at a PASS. By completing Task B, you should be able to
write up Task C at around the same time.
Scenario You will be given 3 x different scenarios; you need to
choose carefully as this will be the same scenario that you will
then use for Task D & E (group work therefore have a
discussion with who you want to work with).

You need to allow for approx. 5- minutes per role play.

To gain a pass you need to:

Undertaken airport transfer using a microphone to present
a commentary using a clear voice
Included appropriate content applicable to the airport
transfer undertaken.
To gain a merit you need to have achieved everything at pass
grade and have:
Used appropriate pace, language and tone to suit
audience/customer group
Confidently used a microphone to deliver a transfer
commentary
To gain a distinction you need to have achieved everything at
pass and merit and have:
Included information to ensure an efficient check-in
(accommodation or airport)
Contained suitable content presented in a logical order.