PROJECT REPORT

SERVICE QUALITY ANALYSIS OF HDFC BANK

At
HDFC BANK
(New Friends Colony Branch, Delhi)
Submitted By:
Saurabh Gupta
DTU/2K13/EMBA/517

Under the Guidance of:

Dr. Rajan Yadav
Associate Professor, DTU

DELHI SCHOOL OF MANAGEMENT

Delhi Technological University
Bawana Road, Delhi-110042
Year 2014
1

ACKNOWLEDGEMENT
It is not possible to prepare a project without the assistance & encouragement of other
people. This one is certainly no exception.
On the very outset of this report, I would like to extend my sincere & heartfelt obligation
towards all the personages who have helped me in this endeavor. Without their active
guidance, help, cooperation & encouragement, I would not have made headway in the
project.
I am extremely thankful and pay my gratitude to my faculty Dr. Rajan Yadav for his
genuine concern, guidance and valuable inputs during the course of this project.
I extend my gratitude to Delhi Technical University for giving me this opportunity.
I also acknowledge with a deep sense of reverence, my gratitude towards my parents and
member of my family, who has always supported me morally as well as economically.
At last but not least gratitude goes to all of my friends who directly or indirectly helped me
to complete this project report.
Any omission in this brief acknowledgement does not mean lack of gratitude.

Saurabh Gupta
(2013-2015)
Delhi School of Management
Delhi Technological University

DECLARATION

I hereby declare that the Project report titled SERVICE QUALITY ANALYSIS OF
HDFC BANK is my original work and has not been published or submitted for any
degree, diploma or other similar titles elsewhere. This has been undertaken for the purpose
of partial fulfillment of MANAGEMENT BUSINESS ADMINISTRATION at Delhi
School of Management, Delhi Technology University.

Date: 15.11.2014

PREFACE

This project report attempts to bring under one cover the entire hard work and dedication
put in by me in the completion of the project work on Service Quality Analysis of HDFC
Bank.
I have expressed my experiences in my own simple way. I hope who goes through it will
find it interesting and worth reading. All feedbacks are cordially invited and can be mailed
at s.gupta1788@gmail.com.

CERTIFICATE

This is to certify that the project entitled SERVICE QUALITY ANALYSIS OF HDFC
BANK is the bonafide work carried out by Saurabh Gupta, student of Executive MBA,
Delhi School of Management, Delhi Technological University, during the year 2014, in
partial fulfillment of the requirements for the award of the Degree of Master of Business
Administration and that the project has not formed the basis for the award previously of
any degree, diploma, associate ship, fellowship or any other similar title.

Signature of Guide

(Dr. Rajan Yadav)

Place :

Delhi

Date :

15.11.2014