Professional Documents
Culture Documents
We welcome you as a member of our Luxe Salon & Spa team! We want to
get to know you and introduce you to our organization via our
Employment Manual. We are providing it in electronic format so that it is
readily available to you on your smart phone or by computer. If you have
technical difficulties with printing or reading the manual, please let us
know immediately and a hard copy will be provided to you at no charge. In
addition, a hard copy will always be available for your use at the salon at
the front desk or in the office.
Please take time to read this cover-to-cover, print and return the signed
Acknowledgement on the last page within 48 hours of receiving this.
We fully understand and appreciate that our employees are vital to Luxe
Salon & Spa and our success depends on you. We want our employees to
function as a team in a friendly atmosphere and take pride in working with
us. Your ideas and suggestions are encouraged. Our goal is to make Luxe
as pleasant a place to work for you as possible. In return, we ask for your
dedicated and conscientious effort to contribute to Luxe Salon & Spas
success.
Luxe is committed to providing excellent service to our clients and to
achieving positive employee relations. We recognize that we are a service
organization and that the key to our success is a dedicated and
motivated team of employees. If every one of our employees makes the
best use of their skills and abilities, together we can assure Luxe will be an
exciting salon and spa to work for and THE place in Chandler to come for
professional beauty services.
Dan & Darlene Arias, Owners
Kristen Arias, Manager
Danielle Arias Jones, Owner/Manager
Michelle Mckee, Manager
Tammy Rosenberg, Manager
Melissa B. Torres, Manager
Effective 01/01/2012
Luxe Salon and Spa Manual.docx
Last printed 3/31/2012 10:07:00 AM
Employment Manual
TABLE OF CONTENTS
1
INTRODUCTION.......................................................................................................................6
1.1
Welcome.......................................................................................................... 6
1.2
History............................................................................................................. 6
1.3
Changes in Policy............................................................................................. 6
Employment Classification............................................................................... 8
2.2
3.2
Anniversary Date............................................................................................. 9
3.3
3.4
3.5
3.6
Safety............................................................................................................ 10
3.7
Building Security............................................................................................ 10
3.8
3.9
3.10
3.11
4
STANDARDS OF CONDUCT.................................................................................................11
4.1
4.2
4.3
Work Schedule............................................................................................... 12
4.4
4.5
4.6
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4.7
4.8
4.9
4.10
4.11
Ethical Standards........................................................................................... 13
4.12
4.13
4.14
4.15
4.16
4.17
4.18
4.19
Gifts............................................................................................................... 15
4.20
4.21
4.22
Crisis Suspension........................................................................................... 15
4.23
4.24
4.25
4.26
Exit Interview................................................................................................. 17
4.27
5.2
Performance Bonuses.................................................................................... 17
5.3
5.4
Overtime Pay................................................................................................. 18
5.5
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5.6
5.7
6.2
6.3
Unemployment Compensation....................................................................... 19
6.4
Social Security............................................................................................... 19
6.5
Educational Assistance.................................................................................. 19
6.6
7.2
7.3
7.4
Bereavement Leave....................................................................................... 21
7.5
Jury Duty....................................................................................................... 21
7.6
7.7
7.8
7.9
7.10
8
EXPENSES .............................................................................................................................23
8.1
Introduction................................................................................................... 23
8.2
8.3
9.2
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9.3
9.4
Suggestions................................................................................................... 24
9.5
Closing Statement......................................................................................... 25
10 ACKNOWLEDGMENT...........................................................................................................26
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INTRODUCTION
This document has been developed by the Management Department in order to
familiarize employees with Luxe Salon & Spa and provide information about
working conditions, key policies, procedures, and benefits affecting employment
at Luxe Salon & Spa.
1.1
Welcome
Welcome to Luxe Salon & Spa! We are happy to have you as a new member of
our family!
The Mission of Luxe Salon & Spa is to provide creative, cutting edge,
skilled beauty services to our clientele in an upscale, friendly and
cooperative atmosphere.
W e furnish resources so that our employees stay active in advanced
education.
W e work together as a team while demonstrating our commitment and
passion to our craft.
W e provide an atmosphere of respect for each other and ask that it be
shared with everyone we work with, including clients.
W e strive to provide all clients with a memorable and enjoyable
experience.
1.2
History
The Arias Family founded Luxe Salon & Spa in October 2009. Darlene Arias has
been in the beauty business since 1973. She made the decision to follow her
dream to open a full-service, upscale family owned salon and spa. Her hope for
all employees is that the staff has the same experience and joys that she has
shared with so many of her clients. A more detailed account of our history can be
found at www.luxesalonandspaaz.com.
1.3
Changes in Policy
This manual supersedes all previous employee manuals and memos. While every
effort is made to keep the contents of this document current, Luxe Salon & Spa
reserves the right to modify, suspend, or terminate any of the policies,
procedures, and/or benefits described in the manual with or without prior notice
to employees.
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2.1
Employment Classification
Employees of Luxe Salon & Spa are classified as either exempt or nonexempt. This is necessary because, by law, employees in certain types of jobs
are entitled to overtime pay for hours worked in excess of forty (40) hours per
workweek.
In addition to the above overtime classifications, every employee is assigned an
employment status classification: regular full-time, regular part-time, temporary
(full-time or part-time), regular hourly, contingent hourly, etc.
basis and included in the minimum wage, overtime and time card provisions of
the wage and hour laws. Non-exempt employees are eligible for overtime pay for
all overtime hours actually worked in accordance with applicable state law.
a weekly, monthly, or annual basis, rather than an hourly wage, and who meets
the criteria for exclusion from the wage and hour laws. An exempt employee does
not receive overtime pay.
In addition, you may be classified in one or more of the following categories:
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2.2
EMPLOYMENT POLICIES
3.1
3.2
Anniversary Date
The first day an employee reports to work is his or her official anniversary date.
This anniversary date is used to compute review dates and any benefits, should
the company decide to offer them.
3.3
3.4
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3.5
Tax documents.
3.6
Safety
The safety and health of employees and clients is a priority. Luxe Salon & Spa
makes every effort to comply with all federal and state workplace safety
requirements. Luxe Salon & Spas workplace safety rules are posted in the
employee break room. Each employee is expected to obey safety rules and
exercise caution and common sense in all work activities. (See below.) Ina ddition,
When doing higher risk color services or working with client with chemically
compromised hair, Client Chemical Release Forms must be introduced to the
client and signed by the client before the service begins.
3.7
Building Security
Each and every employee must follow the building safety and security rules and
regulations listed here:
Curling irons, blow dryers, wax pots and other employee-provided tools must
be UV-listed and in good working condition.
All employees will follow safe practices, use personal protective equipment as
required, render every possible aid towards promoting safe operations, and
report
all
unsafe
conditions
or
practices
to
their
immediate
manager/supervisor, when noted.
No one shall be permitted to work under the influence of alcohol, illegal drugs,
or prescription drugs that have been illegally obtained or have not been taken
in accordance with the prescribed dosage.
Keep your individual work area or station clean and orderly at all times; help
with the overall neatness of the salon, laundry and other duties as required by
managers or owners so that it is a safe and tidy environment for all.
Employees are not allowed on Luxe Salon & Spa property after hours without
prior authorization from their supervisor.
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3.8
Personal Property
Luxe Salon & Spa assumes no risk for any loss or damage to personal property
and recommends that all employees have personal insurance policies covering the
loss of personal property left at the salon.
3.9
Health-related Issues
Employees who become aware of any health-related issue should notify their
manager of health status as soon as possible.
3.10
3.11
STANDARDS OF CONDUCT
4.1
General Guidelines
All employees are urged to become familiar with Luxe Salon & Spa rules and
standards of conduct and are expected to follow these rules and standards
faithfully in doing their own jobs and conducting the companys business.
4.2
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4.3
Work Schedule
Unless otherwise specified, regular full-time employees are expected to work at
least twenty-five (25) hours per forty (40) hour workweek.
4.4
4.5
Unscheduled Absence
Absence from work for two (2) consecutive days without notifying management
will be considered voluntary resignation and may lead to immediate separation
from the company.
4.6
4.7
Harassment Policy
Luxe Salon & Spa does not tolerate any workplace harassment. Workplace
harassment can take many forms. It may be, but is not limited to, words, signs,
offensive jokes, cartoons, pictures, posters, e-mail jokes or statements, pranks,
intimidation, physical assaults or contact, or violence. No employee will be
penalized or subjected to retaliation for making a good faith complaint of any
kind of harassment.
4.8
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4.9
4.10
4.11
Ethical Standards
Luxe Salon & Spa insists on the highest ethical standards in conducting its
business. Doing the right thing and acting with integrity are the two driving
forces behind Luxe Salon & Spas great success story. When faced with ethical
issues, employees are expected to make the right professional decision
consistent with Luxe Salon & Spas principles and standards.
4.12
Dress Code
Employees of Luxe Salon & Spa are expected to present a clean and professional
appearance while conducting business, in or outside of the office. Dressing in a
fashion that is clearly unprofessional, that is deemed unsafe, or that negatively
affects Luxe Salon & Spas reputation or image is not acceptable. Management
reserves the right to send an employee home if it deems clothing choices
inappropriate for the salon or spa floor.
4.13
Use of Equipment
Luxe Salon & Spa will provide employees with the some of the equipment needed
to do their job. None of this equipment should be used for personal use, nor
removed from the physical confines of Luxe Salon & Spa unless it is approved
for a job that specifically requires use of company equipment outside the
physical facility (i.e. Off site bridal appointment, trade show, or promotional or
charitable event).
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4.14
4.15
Use of Internet
Employees are responsible for using the Internet in a manner that is ethical and
lawful and reflects positively on Luxe. Use of the Internet at the salon must solely
be for business purposes and must not interfere with employee productivity.
Luxe Salon & Spa has a public persona on Facebook, Twitter, Yelp and other
Social Media sites. We encourage our employees to regularly contribute to
marketing the salon, its services, and its personnel by using these resources in a
regular, professional and positive manner. If you have questions, please see a
manager for more guidelines.
4.16
4.17
Smoking Policy
No smoking of any kind is permitted inside Luxe Salon & Spa. Smoking may take
place only in designated smoking areas outside Luxe Salon & Spa facilities.
4.18
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4.19
Gifts
Employees my receive gifts from clients.
4.20
Complaint Procedure
Employees who have a job-related issue, question, or complaint should first
discuss it with their immediate supervisor. Employees who observe, learn of, or,
in good faith, suspect a violation of the Standards of Conduct of Luxe Salon &
Spa should immediately report the violation in accordance with the following
procedures:
1. Inform manager of the issue in writing by completing an Employee Concern
form and returning to manager mail box.
2. Verbally inform their manager of the issue.
NOTE: Management will take action to investigate the complaint, but the
employee who reported the incident may not be involved in the solution or told
what steps were taken to solve the problem. All good faith attempts will be made
to solve problem or complaints that arise with everyones best interests in mind.
Generally, situations will be resolved in two weeks or less depending on the
severity of the complaint.
4.21
Corrective Procedure
Unacceptable behavior that does not lead to immediate dismissal may be dealt
with in any of the following manners: (a) Oral Reminder, (b) Written Warning, (c)
Probation Period (d) Termination.
4.22
Crisis Suspension
An employee who commits any serious violation of Luxe Salon & Spa policies at
minimum will be suspended without pay pending an investigation of the situation.
Following the investigation, the employee may be terminated without any
previous disciplinary action having been taken.
4.23
Transfer Policy
Luxe Salon & Spa recognizes that a desire for career growth and other needs may
lead an employee to request a transfer to another position. An employee with
proper qualifications will be eligible for consideration for transfer to another
department.
4.24
Outside Employment
Employees may not take an outside job, either for pay or as a donation of their
personal time, with a competitor of Luxe Salon & Spa; nor may employees do
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work on their own if it competes or interferes in any way with the sales of
products or services that Luxe Salon & Spa provides to its clients.
4.25
Employment Termination/Resignation
After the application of disciplinary steps, if it is determined by management that
an employees performance does not improve, or if the employee is again in
violation of Luxe Salon & Spa practices, rules, or standards of conduct, following
a Decision-Making Leave, employment with Luxe Salon & Spa will be terminated.
The following conduct is prohibited and will not be tolerated by Luxe Salon & Spa.
Prohibited conduct may result in discipline, up to and including discharge. This list
of prohibited conduct is illustrative only; other types of conduct that threaten
security, personal safety, employee welfare and company operations also may be
prohibited.
Dishonesty or theft.
Pleading guilty to or being convicted of any crime other than a minor traffic
violation.
funds
or
property,
or
Although these are examples, other conduct that adversely affects performance
or the reputation of our salon and spa may also be grounds for disciplinary
action, up to and including discharge.
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4.26
Exit Interview
In a voluntary separation situation, Luxe Salon & Spa management would like to
conduct an exit interview to discuss the employees reasons for leaving and any
other impressions that the employee may have about Luxe Salon & Spa.
4.27
5 COMPENSATION POLICIES
5.1
Base Compensation
It is Luxe Salon & Spas desire to pay all employees wages or salaries that are
competitive with other employers in the marketplace and in a way that will be
motivational, fair, and equitable. Compensation may vary based on roles and
responsibilities, individual, and company performance, and in compliance with all
applicable laws. NOTE: Employees are required to check on and confirm by the
Tuesday of the week they are being paid that there are NO payroll mistakes. If
there are mistakes please complete a payroll change form (available in the office)
complete with date and signature. Please place the form in Kristen Arias Folder
at the front desk for processing.
5.2
Performance Bonuses
Performance bonuses may be given to Luxe Salon & Spa employees at the
discretion of management. There are two factors that typically determine bonus
availability and amounts: (a) Company PerformanceProfits, (b) Personal
Performance.
5.3
Timekeeping Procedures
By law, Luxe Salon & Spa is obligated to keep accurate records of the time
worked by employees. Each hourly employee must fill out the appropriate
electronic Luxe Salon & Spa Time Record each week, and time records must be
completed in accordance with the Luxe Salon & Spa time-reporting guidelines
explained during orientation.
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5.4
Overtime Pay
Overtime compensation is paid to non-exempt employees in accordance with
federal and state wage and hour restrictions. All overtime work performed must
receive a managers prior authorization.
5.5
5.6
5.7
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6.1
6.2
Workers Compensation
All employees are entitled to Workers Compensation benefits paid by Luxe Salon
& Spa. This coverage is automatic and immediate and protects employees from
work-related injury or illness. If an employee cannot work due to a work-related
injury or illness, Workers Compensation insurance pays his or her medical bills
and provides a portion of his or her income until he or she can return to work.
6.3
Unemployment Compensation
Unemployment compensation is designed to provide a temporary income for
those who are out of work through no fault of their own. Depending upon the
circumstances, employees may be eligible for Unemployment Compensation upon
termination of employment with Luxe Salon & Spa. The Division of Unemployment
Insurance of each States Department of Labor determines eligibility for
Unemployment Compensation. Luxe Salon & Spa pays the entire cost of this
insurance program.
6.4
Social Security
The United States Government operates a system of mandated insurance known
as Social Security. As a wage earner, employees are required by law to contribute
a set amount of weekly wages to the trust fund from which benefits are paid. As
employer, Luxe Salon & Spa is required to deduct this amount from each
paycheck an employee receives. In addition, Luxe Salon & Spa matches employee
contributions dollar for dollar, thereby paying one-half of the cost of our
employees Social Security benefits.
6.5
Educational Assistance
Luxe Salon & Spas believes that education leads to self-improvement and
recognizes that the skills and knowledge of its employees are critical to the
success of the organization. In that vein, Luxe Salon & Spa encourages continuing
education and is willing to consider paying for some or all expenses for courses
which are directly related to an employees present job or which will help an
employee prepare for more responsibilities or promotions within the organization.
Please see a manager for more information.
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6.6
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TIME-OFF BENEFITS
7.1
Holiday Policy
Luxe Salon & Spa does not offer holiday pay, but recognizes the following
holidays and is closed for business: New Years Day, Memorial Day, Easter, Fourth
of July, Thanksgiving, Christmas Eve and Christmas Day.
7.2
Additional requests for time off require appointment coverage and must be
approved by management.
Vacation Time
Employees working fifty (50) hours in a two (2) week pay period are eligible for
fifteen (15) days of unpaid vacation every year. Time requested off after fifteen
(15) days will require appointment coverage or be denied.
Employees working less than fifty (50) hours in a two (2) week pay period are
eligible for seven (7) days unpaid vacation every year. Time requested off after
seven (7) days will require appointment coverage or be denied.
All vacation requests are considered pending until employee finds appointment
coverage (if needed) and the coverage and schedule changes are approved by
management.
7.3
Sick Leave
Sick leave may be used during an employees own illness or for an illness in the
employees immediate family. Upon missing two (2) or more days, employee
must provide Luxe Salon & Spa with a letter written from a doctors office.
7.4
Bereavement Leave
Generally, a full-time or part-time employee shall be entitled to unpaid
Bereavement Leave upon the death of a family member.
7.5
Jury Duty
Luxe Salon & Spa is committed to supporting the community in which our
company operates, including supporting employees in fulfilling their
responsibilities to serve as jurors whenever it is possible. When an employee
receives notification regarding upcoming jury duty, it is their responsibility to
notify their direct manager within one (1) business day of receiving the notice.
Although Luxe Salon & Spa does not pay for time used toward Jury Duty,
employees can elect to use paid time off if coverage can be found.
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7.6
7.7
7.8
7.9
7.10
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EXPENSES
8.1
Introduction
The following is a comprehensive guide to the Luxe Salon & Spa Expense Policy
and procedures for the reporting and reimbursement of expenses. Any manager
who approves expense reports should be familiar with this policyauthorizing an
expense report indicates to Luxe Salon & Spa that the expenses reported are
legitimate, reasonable, and comply with this policy.
8.2
8.3
Expense Reimbursement
Under ordinary circumstances, persons traveling on Luxe Salon & Spa business
may be entitled to transportation, hotel accommodation, meals, and limited
incidentals (for example, taxis and telephone calls) that meet reasonable and
adequate standards for convenience, safety, and comfort. Such circumstances
must be arranged ahead of time with management and approved before being
incurred.
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EMPLOYEE COMMUNICATIONS
9.1
Open Communication
Luxe Salon & Spa has an open door policy with employees. Communication is
essential to our success, so employees are encouraged to talk with management
any time they have a concern, idea, or problem in their relationship with another
employee.
Luxe Salon & Spa encourages employees to discuss any issues they may have
with a co-worker directly with that person in a discreet, professional manner. If a
resolution is not reached, both employees should complete an Employee Concern
Form and arrange a meeting with the manager responsible for handling employee
concerns. Any information discussed in an Open Communication meeting is
considered confidential, to the extent possible while still allowing management to
respond to the problem. Retaliation against any employee for appropriate usage
of Open Communication channels is unacceptable.
9.2
Staff Meetings
In order to keep the communication channels open, Luxe Salon & Spa implements
a quarterly company-wide staff meeting. All employees are required to attend,
including those who are paid hourly. Information given during staff meetings is
vital to the growth and function of Luxe Salon & Spa. Appropriate notice will
always be given.
9.3
Bulletin Boards
Luxe Salon & Spa has posted bulletin boards in the employee lounge where
employees can find organizational announcements, news/events, company
policy/pricing updates and discussions about specific topics. The employee is
responsible for reading necessary information posted on the bulletin boards. No
personal postings are allowed on bulletin boards.
Newsletters will be provided for employees quarterly. Employees can find
organizational announcements, news/events, company policy/pricing updates
and discussions about specific topics.
9.4
Suggestions
Luxe Salon & Spa encourages all employees to bring forward their suggestions
and good ideas about making Luxe Salon & Spa a better place to work and
enhancing service to Luxe Salon & Spa customers. Any employee who sees an
opportunity for improvement is encouraged to talk it over with management.
Management can help bring ideas to the attention of the people in the
organization that will be responsible for possibly implementing them. All
suggestions are valued.
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9.5
Closing Statement
Successful working conditions and relationships depend upon successful
communication. It is important that employees stay aware of changes in
procedures, policies, and general information. It is also important to communicate
ideas, suggestions, personal goals, or problems as they affect work at Luxe Salon
& Spa. We look forward to watching our staff grow with us as a company.
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10
ACKNOWLEDGMENT
I acknowledge that I have received a copy of the Luxe Salon & Spa Employment
Policies, and I do commit to read and follow these policies.
I am aware that if, at any time, I have questions regarding Luxe Salon & Spa
Company Policies I should direct them to my manager.
I know that Luxe Salon & Spa company policies and other related documents do
not form a contract of employment and are not a guarantee by Luxe Salon & Spa
of the conditions and benefits that are described within them. Nevertheless, the
provisions of such Luxe Salon & Spa company policies are incorporated into the
acknowledgment, and I agree that I shall abide by its provisions.
I also am aware that Luxe Salon & Spa, at any time, may on reasonable notice,
change, add to, or delete from the provisions of the company policies.
________________________________
___________________________
Employees Printed Name
Position
________________________________
___________________________
Employees Signature
Date
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