Emily Gerber

1472 Columbia Lane Barrington, IL 60010 | 847.909.6163 | emcgerber@gmail.com

Education

Bachelor of Arts
2017
Communication Arts, University of Wisconsin-Madison
Majoring in communication arts, with a focus in communication science and
rhetorical studies. This track looks at psychological and practical uses of
communication and how that relates to human behavior on large and small
scales. Also pursuing a certificate in digital studies, a program that looks at
what digital media tools are used to access information and how this medium
can be used effectively to communicate.

Experience

Account Management Intern, Lindsay, Stone & Briggs

Sep 2016 - Present
Assists accounts team through research, organization and editing.
Tracks engagement of various company social platforms weekly through
different analytic measuring tools
Participates in internal meetings and assists in projects aimed at
maintaining client and agency relations
Customer Experience Manager, Grocerkey, INC.
May 2016 Aug 2016
Created reference and training documentation for grocery delivery startup
Handled customer service issues on customer end and worked to find best
solution for each situation
Collaborated with grocery store managers to create and modify best
training resources (how-to guides, informational videos, etc) to better
streamline onboarding process of employees
Established series of email marketing campaigns to target both existing and
one-time customers
Managing Editor, The Daily Cardinal
May 2015 May 2016
Elected by a staff of roughly 25 editors to oversee newspaper production
Monday and Thursday, with both content and layout responsibilities, as
well as daily online coverage
Worked with student leadership team to design and develop a new website
for paper more suited toward our goal of increased digital presence
Communicated with the business team to ensure advertising sales and
coordinate advertisement layout in each issue
Monitored campus presence of publication and worked with Board of
Directors on a monthly basis to develop new strategies for growth
Technical Writer, Cleversafe
May 2014 Aug 2014
Wrote and edited reference documentation for data storage startup
Worked with product managers, sales engineers, developers and system
integrators to develop accurate information for inclusion in documentation
Organized and coordinated training sessions for sales engineers and
customer support representatives to understand feature updates to the
companys hardware and software
College News Editor, The Daily Cardinal
Jan 2014 Dec 2014
Researched, assigned and edited stories covering topics on the governance
of the university daily for two semesters both online and in print
Interviewed university leaders and covered major state government events
Server, Sonic Drive-In
June 2013 Aug 2013
Served customers both through the drive-thru window and by skating food
out to their cars
Improved interpersonal skills and management of customer service

Skills

Have experience demonstrating leadership and making difficult decisions

Manage time well and prioritize tasks effectively
Proficient in Microsoft Office, AP Style
Basic knowledge of HTML and CSS / Adobe InDesign, Photoshop