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have several solutions (the means to close the gap or correct the deviation), difficulties
arise where such means are either not obvious or are not immediately available.
There are six basic steps to accomplish good problem solving and decision making
which are:
1. Identify the problem
Before being able to confront a problem its existence needs to be identified. This
might seem an obvious statement but, quite often, problems will have an impact for
some time before they are recognized or brought to the attention of someone who
can do anything about them.
2. Gather information
All the necessary information need to be gathered in order to solve problem
3. Clarify the problem
Information gathered need to be clarified
4. Consider possible solutions
Get as many possible solutions you can get as some problems can have many
different ways to solve.
5. Select the best options
Select the best solution from all the possible solutions gathered.
6. Make a decision and monitor the solution
This is the last step to problem solving. Monitoring needs to be done to make sure
we have chosen the best option.
Problem solving and decision making are very effective to get the best way to solve
any problem but still there are some disadvantages that come with it. Here are advantages
and disadvantages of using problem solving and decision making method:
ADVANTAGES
Greater output
Cross fertilization
Better solution
Motivation
Understanding
New Experiences
Positive Attitude
DISADVANTAGES
We from the group One Nation will be discussing on three most important issues or
challenges experienced by our group member at our companies which are:
1. Management in a company
2. Manpower, Training & Development
3. Shortage of stocks/supplier problem
gather the group first and explain why the person was chosen, what they will (not can) be
able to offer and how it will make their entire job easier. For those who still resist, the new
GM should speak individually to the person.
1.2 Communication
This is one of the top management issues as seen in the failure to communicate
when a change occurs or is about to occur. If processes, procedures, management or even
the redesigning of a workplace is never communicated to employees or staff, it will indeed
face anger and resistance. No matter how large or small a change may be, if employee are
left out or are never aware of the change, it can be disruptive. Establish a good form of
company-wide communication and use it to announce change and give employees a
chance to ask questions.
1.3 This Is How We Do It Now
General Managers (GM) can get so frustrated at employee efforts that they devise
an entire new system based on customer or client complaints. This can be a good thing as
long as the employees know it its coming. Should never just throw a plan at your team and
say, forget the old way, this is how we do it now, without explaining the reason for the
change.
1.4 Low On The Totem Pole
Management forgets about informing staff that are in lower placement positions
that certain elements will be changing. Often this can bring comments from you like, you
should have been aware of the change. How can they know about the change if they were
never told? Dont expect immediate supervisors to handle company-wide change, thats
your job and overlooked employees often fall within this category.
1.5 Swift Change
Another one of the top change management issues is changing something too
swiftly and not allowing staff to get used to the idea. If your company or department will
be involved in large change, consider making the change in stages so employees can
embrace the change and engage in it gradually.
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Last but not least Management plays an important role in order for the workers in
the company to contribute more towards the company. Some workers did not give their
whole hearted to the company because management does not notice them. Everybody is
important in the company.
Nobody should left out in the process of developing the company to a higher level.
Companies typically set strategic goals on an annual basis. Training programs should
be aligned with strategic plans. For example, if company executives want to see an
increase in customer satisfaction, training professionals should focus on identifying
problems in providing customer support proficiently. Then, they can design training
courses and career development opportunities that help employees learn the best
techniques for troubleshooting problems and handling customer complaints skillfully.
Once operational metrics improve, the focus may change to other areas, such as reducing
product defects or eliminating waste.
2.3 Diverse Workforce
Company leaders need to manage a diverse workforce. Providing training courses
to all employees on diversity and team work enables participants to develop the skills and
knowledge they need to function effectively. Employees need to learn to work with those
from other countries in different time zones and communicate effectively with others who
may not speak the same primary language as they do. By regularly sending employees
paper-based or online surveys about what they need to help them complete their job tasks,
training professionals can respond with relevant programs. For example, many companies
provide training in cultural awareness or English as a second language to employees who
interact with other staff or customers from around the globe.
2.4 Continuing Education
With constant changes in technology, business professionals need to keep up-todate by taking courses designed to improve their technical skills and knowledge. Programs
such as the Microsoft Certified Professional certification provide comprehensive training,
practice and testing opportunities to business professionals seeking to further their careers.
Flexible alternatives such as web-based training, coaching and mentoring or recorded
multimedia sessions enable busy professionals to train for an advanced role or even a
career change.
2.5 Planning
Manpower, Training & Development planning is one of the most important
functions of modern management. The planning is essentially the task of trying to place
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the right people in the right situations, depending upon where their strengths and skills are.
The hope is that when put into the proper niche, these people will in turn provide the
greatest positive impetus to the company's development. Manpower, training &
development planning can be placed into three major categories: short-term, intermediateterm and long-term. Each of these types has its own significance and importance.
At all points, planning has four phases: gathering and analyzing data,
establishing objectives, designing and implementing programs, and monitoring and
evaluating these programs. These phases play an important role in every type of manpower
planning, but often in different ways.
2.5.1
Short-Term Planning
Short-term planning refers to staffing needs in the near future. It mainly involves a
keen awareness of demand and supply, that is, an awareness of what positions need to be
filled and who in the workforce is available to fill those positions. Usually, it is much
easier to establish objective at this point in manpower planning. These objectives usually
involve how to attract desirable employees and how to get rid of undesirable ones. Shortterm planning programs include recruiting programs, selection programs and performance
appraisal systems. Assessing the level of success at this point is usually very easy.
2.5.2
Intermediate-Term Planning
Long-Term Planning
Basically, pharmaceutical companies will inform to our department when they have
problems with the stocks. For example, Pzifer is currently having shortage of Piperacillin
Injection (an antibiotic) due to manufacturing delays. Manufacturing delays can happen
due to lack of raw materials in their manufacturing plant as well as lack of certain
components to produce the medications. Besides that, discontinuation of the drug could be
the factor contributing to drug shortage. Discontinuation of the drug could be of the
ingredients in the drug which has lesser effect than the brand new drug. Drug shortage can
happen if the company is the sole supplier for a certain medication.
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Pharmacy manager will monitor and record the movement of the generic drug
through system and if the brand drug is still facing delays in producing the drug, we will
opt to purchase more generic drugs from the company.
Problem and decision making are part of our daily life. We encounter problem from
every aspect of our life. In order to solve a problem, we need first to identify what is the
real issue? For this case study, we have generally identified some major issue or problems
faces by our organization as well identification of some important point on how we could
solve the current problem. Basically we had adopted the six basic steps to accomplish good
problem solving and decision making.
Some
of
the
problem-solving
and
effective
decision
making
required
determination, focus, creativity, and critical thinking. We might come out with many
solutions for the problems, but not all solution is possible. This is due to many reason,
some of the key point might be due to variance in term of communication, culture,
economic, environment and social condition.
In basic, it is required to be enhanced and practice problem-solving and decisionmaking process in scientific as well to take into consideration of personal differences,
background, knowledge, understanding and viewpoints. Since the scientific process has
proved one of the successful methods used wildly in order to solve various problems,
based on researcher outcome, personal attributes and character that what can influence
people perception in problem solving. These variances are the one that can be used to
locate the exact problem solving techniques or step that involve in problem solving
process.
The problem solving and decision making steps illustrate in this case study, give
personnel to access his /her preferences in various situation on what action that need to
take in order to solve the current issue. This steps not only can be used to access personal
preferences, but it also applicable for group situation in order to meet others expectation
in effective problem solving. Decision that are made in this way are more preferred as it
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give ample of room for both personal and group to access the advantage and disadvantage
of any decision made.
Generally, we One Nation team, felt strongly that the current problems that been
discussed in this case study are not only our internal problems but this is a universal
problem faces by each one of us regardless where or which organization that we belong
too.
3104 Words
1. http://www.itseducation.asia/groups.htm
2. http://www.slideshare.net/zaid/problem-solving-85723
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3. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1548833/
4. http://www.careerride.com/view.aspx?id=6384
5. http://smallbusiness.chron.com/main-issues-involved-corporate-12338.html
6. http://www.transitioning.org/2012/03/10/7
7. http://www.ashp.org/menu/DrugShortages/CurrentShortage/Bulletin.aspx?id=1075
8. http://www.fda.gov/Drugs/DrugSafety/DrugShortages/ucm050796.htm#q3
9. http://www.fda.gov/Drugs/ResourcesForYou/Consumers/BuyingUsingMedicineSaf
ely/UnderstandingGenericDrugs/ucm144456.htm
10. www.edpsycinteractive.org
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