Task

Datacomms Operational Procedures

Remedy Helpdesk System
How to Raise a Ticket
How to Close a Ticket
How to Assign a Ticket
Remedy Change Control Process
Creating a Normal Change Control
Creating a Emergency Change Control
Creating a Expidite Change Control
Creating a Firewall Change Control using the Template
Overview of the CRQ Meeting and Deadlines
Closing down a completed CRQ
Service Book
How to Create an Service Book
Using the correct categories
Frequency of updates
Closing down an Service Book
Datacomms Front Page
Overview how to manage devices quickly
Useful links with in the page
Follow the release management procedures and processes for application usuage
Early Morning Checks Henley
Early Morning Checks Hong Kong
Early Morning Checks London
Decommission Procedures
New Equipment Procedures
Systems availability calander - Significant Events
When to create a Significant Entry
What happens to the Significant Entry
Things to watch out for when creating
Sharepoint UK
Sharepoint US
Raising calls with Third parties
Naming conventions
Overview of Firewall Standards
Overview of our Checkpoint Appliances
Invesco QoS overview
Blue Coat Proxy
Blue Coat Wanaccelerator
GWAN design in detail
Gwan Support Process
Gwan Escalation Process
Gwan documentation location and overview of structure
Maintenance and support

When to update this spreadsheet

Process fo updating and searching
Secure Remote Access
Hyderabad Network Overview
Layer 1 overview
Layer 2 overview
Layer 3 overview
DR Process for GMR
Overview of location of documentation and Diagrams
Hong Kong Overview
Layer 1 overview
Layer 2 overview
Layer 3 overview
DR Process for Masergy Link
DR Process for Masergy and MCI failure
Overview of VPN router and sites that connect to it
Overview of DR process for Hong Kong
Overview of location of documentation and Diagrams
UK Shift patterns and on-call rota - escalation contacts
Monitoring systems - suppressions/backups/maintenance
Suppressions and how this works
Backups and how this works
Adding Objects to Solarwinds
Updating Maps
Making sure they are monitored and alarmed
Cisco ACS - overview and processes
Out of band - overview for global and detail for EMEA and APAC
DR Invokation Process for APAC
Taipei
Melbourne
Tokyo
Purchasing and approval process overview
Qualys scan awareness
Password file
G:\ drive datacomms overview
Netflow and Netmon overview
UK Network OverView
Layer 1 overview
Layer 2 overview
Layer 3 overview
DR Process for Masergy Link
DR Process for Masergy and MCI failure
Overview of VPN router and sites that connect to it
Overview of DR process for Henley
Overview of location of documentation and Diagrams
Frankfurt Network Overview
Layer 1 overview

Layer 2 overview
Layer 3 overview
DR Process for Masergy Link
Overview of DR process for Frankfurt
Overview of location of documentation and Diagrams
Dublin Network Overview
Layer 1 overview
Layer 2 overview
Layer 3 overview
DR Process for Masergy Link
DR Process for Masergy and MCI failure
Overview of DR process for Frankfurt
Overview of location of documentation and Diagrams
Remaining EMEA Sites
Layer 1 overview
Layer 2 overview
Layer 3 overview
Overview of VPN router failover
Overview of location of documentation and Diagrams
Formal Juniper Training