Professional Documents
Culture Documents
1. Strategic
Productivity & Quality Control.
Discussion about growing demand & ways to meet it.
Quality Control checks during visit to ensure the best product and in line with the demand
orders.
Demand forecasting and quality performance.
Business enhancement plans
Expansion in capacity and process automation to meet increasing demand and timely
deliveries.
Introduction of new market competitive products.
Main suppliers issues that are affecting companys performance.
2. Design
Automation & Robotization of Packing, equipment requirements, its economics
justification and its ability of meet the future requirements.
Expansion requirements to meet increasing demands.
Quality control measures to cater for clients complaints.
New process controls for customers satisfaction & introduction of new products.
Increase in storage capacity to ensure timely deliveries.
Equipment design for new type of products to be launched.
Maintenance & repairs for existing equipment.
4. Improvement
Quality reports to highlight improvements needed.
Visit with technical hands to ensure smooth process and ways to improve.
Incorporation of new equipment and enhanced capacity for better performance
with improved deliveries
Q-2: Assess the approximate proportions of Frederics time that is spent on long-term and
on short-term issues. Do you think this is typical of Operations Managers in other
industries (for example, banking, leisure, automotive component manufacture) as well?
Fredrics day work consists mainly focusing on short-term issues like review of
production & quality statistics, supervision of production work visiting factory area to ensure
smooth operations & ways to improve the delivery issues, resolving daily
problems, liaison with his team to review performance, listening to clients complaints and
short-term expansion projects and new product launching to grasp markets share.
However, he also pays attention (to a lesser extent) to long term planning for new projects,
needs for expansion in the production line to meet rising demand, preparing & analysing
production statistics to forecast future demands.
This is common in small to medium industry especially industries related to daily
consumption products. As an operation manager of such type of industries, you have to give
enough time for short-term issues to meet the clients requirements and grasp the market
share.
Q-5: In what ways Frederics operations contribute to the competitive advantage of the
company?
Fredrics operation contribute to a great advantage of the company, some of the major
contributions include:
Review of daily operations.
Resolving daily issues.
Planning for expansion projects to meet the rising demands.
Ways to improve cost savings.
Utilization of staff to improve performance.
Review of new market trends, introduction of new products, engaging new clients.
Feedback and resolution of clients complaints.
Quality improvements.
Introduction of new technologies to include automation for enhanced production.