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2 Two-day conference
28-29 September 2010
London
30TH JULY AND
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Ark Group presents:

KIMPS
2010
10th Annual Knowledge and Information
Management for the Public Sector

How to deliver high quality KM on a budget

In light of the recent emergency budget made by Chancellor George

Osborne the public sector is facing extremely challenging times ahead. This
must attend event will show you exactly how to reach your performance
“ This is the year's must attend event
targets with a dramatically reduced budget. It will include: for all KIM professionals in the
public sector - I recommend
* Public sector cuts: what effect will they have on KM? it to everyone ”
* Cost savings: utilising KM to drive efficiency Peter Griffiths, Chair of KIMPS 2010

* Measurability: demonstrating value for money and return on

investment through organisational change

* Public sector relocation: how to manage knowledge and

Expert contributions from:
information transfer
» Brunel University
* Shared services: develop effective shared services for » Communities and Local Government
knowledge and information management
» Department for Education
* Cloud computing: realise the benefits » Devon County Council
» DVLA
* Web 2.0: using it to engage with citizens and staff, improve
service and cut costs » Foreign & Commonwealth Office
» IDeA
* Horizon scanning techniques: applying them in the public
» Improvement Service
sector to achieve strategic agility and resilience
» Leeds City Council
» Merseyside Fire & Rescue Service
» National Audit Office
Who should attend? » Office of Fair Trading
All those involved in developing knowledge, information » ShapingTomorrow.com
and records management policies and procedures from
» The Scottish Government
all public sector organisations, including government
departments, agencies, local and regional government, » Training and Development Agency for
regulatory authorities, housing, health, criminal justice, Schools
police, fire and rescue, defence, and universities. » Worcestershire Health ICT Services

Researched by: Media Partner:

5 easy ways to register

Tel: +44(0)20 7549 2533 Email: events@ark-group.com Web: www.ark-group.com Fax: +44(0)20 7324 2373 Or see back page for mailing details
KIMPS2010 28-29 September 2010
Foreword by the chair: Peter Griffiths
Ark Group’s KIMPS conference takes place in
times that will be difficult for many knowledge
and information managers in the public sector,
not just at UK national government level but
in its constituent Home Nations and at local
KIMPS
government level, not just in central government
but in its agencies, and indeed at international
level.
Many KIM professionals will be considering
how to achieve their targets and to deliver higher
quality whilst having access to fewer resources -
whether those are in the form of staff members,
improved technologies, or access to information services. Budget reductions are
now coinciding with the departure of many "baby boomers" from the workplace,
while we are seeing the wholesale closure of public sector organisations that are
no longer considered to meet requirements.
Day One - Tuesday, 28 September 2010
09:00 Registration and refreshments 13:15
09:30 Chair's opening remarks 14:15
Peter Griffiths, Independent Information Specialist & Author,
Knowledge and Information Management in the Public Sector Report
09:45 Examining public sector cuts and the effect it will have on KM
» The economy, public sector cuts and the impact this will have on KM
» How can public sector KM teams prepare and respond?
» Managing KM on a minimal budget and justifying your use of
resources
Marilyn Leask, Professor of Education, Brunel University and former 15:00
Head of Knowledge & Learning at IDeA and Head of Effective
Practices & Dissemination of Research at TDA 15:30
10:30 Mobilising knowledge cost effectively: prioritising critical KM
initiatives and allocating appropriate resource
» Determining which KM projects are critical and the best use of your
time
» Making the most of the tools you have and examining innovative
cost-effective alternatives
» Leveraging existing processes and resources to maximum effect
Jenny Coombes, Head of Information & Knowledge Management,
National Audit Office 16:15
11:15 Morning coffee break
11:45 How can KM help to drive efficiency in the public sector?
» How can KM help you to find new ways of doing business?
» How can KM make the discovery and sharing of efficiencies easier?
» Sharing public sector efficiency knowledge and evidence to enable
other organisations to copy and tailor to suit 17:00
John L Curtis, Director of Knowledge and Information Management,
Merseyside Fire & Rescue Service
17:15
12:30 Measuring KM activities to demonstrate value for money and return
on investment
» Which metrics should you use to measure KM?
» Operational Efficiency Programme - KIM Benchmarking
» Measuring KM’s impact on efficiency
» Demonstrating a return on investment
David Smith, Chief Knowledge Officer, Communities and Local
Government
Tel: +44(0)20 7549 2533
10th Annual Knowledge
Add to this a professional ethos where practitioners strive to
go on delivering the highest quality service to their users - both
conscious users such as library patrons and unconscious users
such as members of staff who create and file documents on
corporate file systems - and it becomes clear what opportunities
this year's KIMPS conference offers to meet fellow professionals
to examine and debate these topics.
We're making progress on some long-standing issues such
as harvesting knowledge from experts who are leaving the
organisation; but are our systems robust enough to deal with the
dispersal of an entire's organisation's expertise? In other areas
such as "KM on a shoestring" there are further experiences to
share against the new financial and political backdrops.
Conference
Networking lunch break
Managing knowledge through organisational change - a TDA case
study
» Relocating from London to Manchester; TDA's experiences
» How the TDA used KM to support relocation and used relocation to
support better knowledge management
» Top tips and lessons learned
John Murphy, Head of Knowledge Management, Training and
Development Agency for Schools
Afternoon coffee break
Ensuring sustainable information security compliance
» Minimising and managing risks to information and systems
» How do we continue to ensure information security in new
technologies such as cloud computing?
» Changing your organisation’s data handling culture
» The business purposes of assuring information
Michael Allen, Chief Information Manager, Information Assurance
Group, DVLA
Developing effective shared services for knowledge and information
management
» Examining the drivers for a shared services initiative
» Identifying which services are suitable for sharing
» Initiating and managing a shared services arrangement
» Addressing governance issues and potential problem areas
Margaret Rowley, Head of Knowledge Management, Worcestershire
Health ICT Services
Chair’s closing remarks
Close of day one
Fax: +44(0)20 7324 2373
and Information Management for the Public Sector
None of this is going to be easy. There are many competing
demands that will seem more important and more attractive to
political new brooms, so that a convincing case for knowledge
and information management will have to be re-made, possibly
in new terms and taking account of new factors. Individually
2010
and collectively we must show that KIM makes a worthwhile
difference, that it delivers value for money, and that it ensures
the public sector at all levels remains efficient, effective and
compliant in its use of information and knowledge resources.
Despite the pressure on our available funds, there are new
technology issues that offer improvements and demand our
attention, and there are new and growing areas of work such as
information assurance where KIM skills offer tangible benefits
that can be achieved in the short rather than the longer term.
Agenda
Day Two - Wednesday, 29 September 2010
09:00 Registration and refreshments
09:30 Chair's opening remarks
Peter Griffiths, Independent Information Specialist & Author,
Knowledge and Information Management in the Public Sector Report
09:45 The Great Cloud
» The G-Cloud story so far
» The Information Workplace Programme (IWP)
» How KIM professionals will lead Cloud Culture
John Quinn, Chief Knowledge Officer, Department for Education
10:30 How can Web 2.0 be used to engage with citizens and staff, improve
service and cut costs?
» Exploring the benefits of using social technology in government
communications and real-time conversations with citizens
» Using social networking to release knowledge rather than control it
» How does Web 2.0 fit with the efficiency agenda?
» How can the public sector embrace crowd-sourcing as a way to save
money?
Carl Haggerty, Enterprise Architect, Devon County Council
11:15 Morning coffee break
11:45 IDeA’s Communities of Practice and The Knowledge Hub
» Successes and challenges of Communities of Practice
» The Knowledge Hub: A single window to improvement in local
government
- Next generation development of Communities of Practice
- Facilitating integration with social media and the rapid assimilation
of new applications and web services as they emerge
- Providing facilities that allow data on performance to be combined
and shared to support a framework that delivers the wider move
to transparent government
Steve Dale, Associate Consultant, Improvement & Development,
IDeA
Michael Norton, Knowledge Projects Manager, IDeA
Mike McLean, Head of Knowledge Management, Improvement
Service
Email: events@ark-group.com
As chair of this year's KIMPS conference, I'm looking forward
to sharing the experiences and views in the contributed papers
as well as the opportunities to discuss professional issues with
delegates. I look forward to meeting you there.
Peter Griffiths was formerly head of information in the Office of
the Chief Information Officer (OCIO) at the Home Office. He had
previously been head of information services unit with responsibility
for libraries, knowledge management, intranet and websites. His
earlier career was at the Department for Health and the Foreign
and Commonwealth Office. Peter is a Fellow of CILIP, the Chartered
Institute of Library and Information Professionals, and was the
Institute’s President in 2009. Peter is the Author of Ark’s Knowledge
and Information Management in the Public Sector Report.
12:30 Fostering a knowledge management culture with scarce resources
and budget
» Developing a culture that recognises the value of knowledge
» Identifying the barriers which prevent people from sharing
knowledge
» Some approaches to exposing and sharing knowledge and
information
» Mainstreaming KIM skills and behaviours
Ben Plouviez, Head of Information Services, The Scottish Government
13:15 Networking lunch break
14:15 Seeing information and knowledge management at the heart of
business transformation - a case study from Leeds City Council
» Understanding the role that IKM plays as an enabler of
Transformation in Leeds
» The practical steps the Council has taken to develop its approach to
IKM as part of the broader Transformation ambitions
» What benefits does Leeds expect to see from its investment in IKM?
Lee Hemsworth, Chief Officer, Business Transformation, Leeds City
Council
15:00 Afternoon coffee break
PANEL DISCUSSION:
15:30 Capturing and disseminating tacit knowledge
Panellists will share their own experiences and understanding on how
best to extract, store and manage tacit knowledge in the public sector
Carryl Allardice, Head of Knowledge and Information Management,
Foreign & Commonwealth Office
Georgina Laverack, Head of Know-How Team, Office of Fair Trading
Ben Plouviez, Head of Information Services, The Scottish Government
16:15 Horizon scanning for the public sector
» How governments use horizon scanning to ensure plans consider a
long-term perspective
» Using horizon scanning to achieve strategic agility and resilience
» What is horizon scanning achieving and where is it going?
Dr Michael Jackson, Chairman, ShapingTomorrow.com
17:00 Chair’s closing remarks
17:15 Close of conference
Web: www.ark-group.com
 WAYS TO REGISTER
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Information Management 28-29 September 2010, London 2. E-mail: events@ark-group.com
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