MPC Services Directory 2016 2

Productivity is
never an accident.
It is always the result
of a commitment to
excellence, intelligent
planning & focused effort.
~ Paul J. Meyer
M A L AY S I A P R O D U C T I V I T Y C O R P O R AT I O N
CONTENT
ABOUT MPC
02
03
04
About Malaysia Productivity Corporation

Vision, Mission, Objectives
Way Forward
OUR PROGRAMMES
17
25

71

Programme Schedule
Programme Code : 100
Quality Environment Management System
Innovative & Creative Circle (ICC/KMK)
Lean Management
Quality & Performance Measurement
Team Excellence Convention/Seminars, Conferences
In-House Programmes
MPC
SERVICES DIRECTORY 2016
77
Contact Us: MPC Offices
About MPC
MPC was established over 40 years ago
and has subsequently been a training
provider in the field of management
system and advisory services to
public and private sectors. Ever since,
the focus of MPC has expanded as
a provider of research services and
systems development services in the
early 1990s. In 1995, MPC started to
focus on the productivity and the
uplifting of industrial efficiency and
later in 2000, benchmarking and
sharing best practices.
Currently, the main focus of MPC is
to become the driver of productivity
growth and high impact innovations.
The shift and development towards
this focus is aligned with the industrial
needs which have changed in
line with the economy, social, and
information technology development.
In the 10th Malaysia Plan, the Malaysia
Productivity Corporation (MPC) is
mandated to review those regulations
affecting the conduct of business in
Malaysia with the view to modernize
business regulations.
This is crucial in order for the country

to move towards its aspiration of
becoming a high income nation.
Towards this, MPC has embarked on
review of existing business regulations
with the focus on the 12 National Key
Economic Areas (NKEA) which have
been identified as having high growth
potential.
Productivity
continues to
be the integral
component
in Malaysias
quest to become
a high income
economy by
2020 - our
national agenda.
MPC has been revamped since October
2010 towards achieving a quantum
leap in productivity and efficiency
through high impact productivity and
innovation drivers as further growth
must come from higher TFP.
Vision
Mission Objectives
Vision
The leading organisation in productivity enhancement for global
competitiveness and innovation.
Mission
To deliver high impact services towards achieving performance
excellence through innovation for the betterment of life.
Objective
Providing value-added information on productivity,
quality, competitiveness and best practices through research
activities and databases.
Developing human capital and organisational excellence
for building a knowledge-based society through training,
systems development and best practices.
Nurturing innovative and creative culture for productivity
and competitiveness through partnership programmes.
Conducting review on regulation and promotion Good
Regulatory Practice to create a more competitive business
environment.
OBJECTIVE
VISION
MISSION
Towards a Quantum Leap Impact on

Productivity, Quality, Competitive & Innovation
(PQCI)
1960
1990
1995
2000
2005
2010
2010
2015
2016 - 2020
Gamer Changer :
Unlocking The
Potential of
Productivity
High Impact
Productivity &
Innovation Drivers
Competitiveness
& Innovation
Benchmarking &
Best Practices
Productivity &
Enhancement
Efficiency
Research & System
Development
Management
Training & Advisory
Services
4
Strategic Priorities
SR
EI
BE
KM
GC
SMART REGULATION
Monitor, review, assess and provide recommendations for
policy, regulatory changes on existing and new regulations
to enhance national productivity and innovation.
ENTERPRISE INNOVATION
Improve innovation at companies by creating and
implementing ecosystems to address the entire innovation
value chain.
BUSINESS EXCELLENCE
Measure and certify companies and showcase role models
to spur competition and set best practices for others to
emulate.
KNOWLEDGE BASED MANAGEMENT

Create knowledge base with productivity and industry
reports and provide fact based on productivity and
innovation.
GLOBAL COMPETITIVENESS
Develop global and national macroeconomic knowledge
base on Malaysias competitiveness.
SMART REGULATION
Modernising
Business Regulation
Comprehensive review of
existing regulations to
remove unnecessary
rules and compliance costs
Provide international best

practices on regulatory
review
Undertake relevant productivity

research impact of regulations
on the growth of local companies
Overseeing the
implementation
SMART
REGULATION
(SR)
Undertake a cost-benet
analysis of new policies and
regulations to assess
the impact on the economy
Make recommendations to
the cabinet on policy and
regulatory changes that will
enhance productivity and
competitiveness
Enterprise Innovation
Outshine Performance
through Innovation
Innovation Mindset
Inculcate innovation and creativity in
organization
Increase the awareness on the
importance of creativity and
innovation in organization
Culture
Development
Improve the capacity of the enterprise

towards higher efficiency in the following
aspects :
Rate of innovation in organisational
strategy
Resources for innovation
Introduce new innovation paradigm

through organizational values and
behaviour
Knowledge for information management

Communication
Enhance the leadership system and

organisational direction
Culture
Development
Capacity
Physical environment
ENTERPRISE
INNOVATION
(EI)
Culture
Development
Connectivity
Capability
Inculcate sharing culture among

enterprises
Nurture the mindset of employees in

improving the organisational innovation
capability
Share best practices

Benchmark excellent enterprise
performance
Develop strategies for external
relationships and alliances
Enhance management of external
relationships, alliance and networks
Culture
Development
Increase the enterprise innovation

capability through strategic planning
and innovation
Facilitate the deployment of competency
plans effectively
Provide productivity tool and techniques
in facilitating process improvement
Enterprise Innovation Intervention

Programmes Roadmap
EXIT
Phase 1
Innovation
Mindset
Phase 2
Capacity &
Capability
Building
To introduce a new
innovation paradigm.
To increase enterprise
innovation capability
To increase the
awareness about
the importance
of creativity
and innovation
organisation.
To improve
Entry
Point
To nurture
improvement mindset
and the enterprise
employees
Phase 3
Connectivity
Exit
Assessment
To inculcate sharing
culture among
enterprise
Participate in Malaysia
Productivity and
Innovation Class,
Industry Excellence
Award
To share best practices

To benchmark
excellent enterprise
performance
Culture Development
Innovation Supporting Publications
Business
Diagnostic
Case Study
& Models
Proccess
Innovation
Innovation
Mindset
Marketing
Innovation
Business
Diagnostic
Business
Excellence
Assessment
Organisation
Innovation
Sharing
& Best
Practices
New
Intervention
Research and Survey

10
Policy
Review
Lean Management
WHAT IS LEAN?
elimination of non-value added activities (waste) to the customers in any process.
WHY LEAN?
investment in the implementation of Lean Management has successfully proven to increase
from the implementation of Lean Management are as below :
AREA
CUSTOMER
BENEFITS
Actions
various needs and requirements of customers.
Improves the quality of productions and services,

thereby increasing customers satisfaction.
EMPLOYEE
Coordinates employees needs with the responsibility

towards the company.
Improvises communication between the managers

and employees; employees motivation helps to create
greater commitment.
Makes the company more competitive.
COMPANY
Improves the management of the organisation.

Lessens the planning time and focuses on the
implementation.
Fosters Kaizen culture and innovation into an

organisation.
COST
Improves
Reduces waste in the process of work from
beginning to end.
Helps
1111
12
Business Excellence
Sustaining Productivity Growth through

Business Excellence
People & Product
Innovation
Adopting, adapting and innovating
Business Excellence products and
materials
Developing and innovating
Quality Environment (QE)
Standards
Engagement for the development
of Practitioners, Assessors and
Consultants
BUSINESS
EXCELLENCE
(BE)
Organisational
Transformation
Intervention programmes in the forms

of training and consultancy
Audit based on QE Standards
Assessment based on Business
Excellence Framework
Prime Minister Industrial Excellence

Award
Industry Excellence Award
5S Certication
Certication for Practitioners,
Assessors and Consultants
Awards &
Recognitions
13
Knowledge Management
Knowledge Sharing is Power

Driving productivity through
information technology and
multimedia support
Facilitate knowledge transfer and
disseminate using interactive
systems and applications
Upkeep the institutional

memory and referral centre
for information
KNOWLEDGE
ACCESSIBILITY
Archive both tacit and explicit
knowledge, data and information
on productivity, competitiveness
and innovation
Provide benchmarks for higher

performance and best practices
case experiences to expedite
learning
KNOWLEDGE
MANAGEMENT
(KM)
Establish Malaysia Industry
Productivity Database:
Productivity indicators for
industries to benchmark and
as input to policy maker.
Develop instruments and

indicators to facilitate
companies to improve
productivity
KNOWLEDGE
TRANSFORMATION
Create employee productivity
framework to measure and
reward employees based
on performance
Establish Customer Satisfaction

Index (CSI) to promote a culture
of service excellence
Research to identify issues and
recommendeation to improve and
enhance employees, companies
and industries productivity
performance
14
Global Competitiveness
Collaborate to Compete
Strengthen Public-Private collaboration
in areas of Trade & Investment, Productivity
and Efciency, Education, Health &
Environment and Technology & Innovation
Establish Taskforces and working groups
to enhance competitiveness
Develop Strategies and Action Plans
Dissemination of competitiveness
information through printed electronic
publications
Organise Round Table Discussions
(RTD), media engagements,conferences,
seminars and workshops
COMPETITIVENESS MONITORING
MANAGING PERCEPTION
GLOBAL
COMPETITIVENESS
(GC)
STRATEGIC NETWORKING &

ENGAGEMENT
Establish International and local collaboration

with competitiveness champions
Data acquisition and verication with partner
institutes
Develop national competitiveness linkages
Facilitate dialogues to address
competitiveness issues
STATE COMPETITIVENESS
STUDY
Provide benchmarks and best practices

at state and regional levels
Develop state and regional
competitiveness profiling
Engagement with state level stakeholders
to enhance competitiveness
15
OUR SOCIAL NETWORK

M-PRODUCTIVITY
MOBILE APPS
M-Productivity App
Allow client to receive latest news & information

from Malaysia Productivity Corporation (MPC)
SCAN QR & BARCODE
16
V I S I T W W W. M P C . G O V. M Y F O R M O R E D E TA I L S
Programme
Schedule
Programme Schedule
The reward for work well done

is the opportunity to do more.
(Jonas Salk)
17
January
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
101
Amalan Persekitaran
Berkualiti 5S
12 -13
Jan
Kuching
1060
848
Jerry
Shahrizal
Abd Aziz
Associate
February
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6%
GST)
P&I
PIC
202
Innovative and Creative

Circle (ICC) for Facilitator
16 - 17
Feb
Petaling
Jaya
1060
848
Mohamad
Nor Bolhi
102
Audit Dalaman Amalan

Persekitaran Berkualiti 5S
16 - 17
Feb
Kuching
1060
848
Anis Marina
Abd Wahab
202

23 - 24
Feb
Kota
Kinabalu
1060
848
Edward
Binty
Feb Apr
P. Pinang,
Johor,
Petaling
Jaya,
Kelantan,
Terengganu,
Sabah &
Sarawak,
Cyberjaya,
Kuantan,
Melaka,
Perak
Free
N/A
Mohammad
Khairul
Hakimin
Zainoor/
Shahidah
Samsudin
509
Competitiveness Champion
Programme Workshop
Associate
March
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
401
Measuring Organisational
Performance Through
i-COMPASS
1-2
Mar
Pulau
Pinang
1060
848
Mohd.
Khairil
Anuar Amir
Hamzah
104
Quality Environment
Management System
(QEMS): 5S Implementation
1-2
Mar
Kota
Kinabalu
1060
848
Darul
Adizul
Ishak
103
Quality Environment
Management System
(QEMS): Internal Audit
for 5S
15 - 16
Mar
Pulau
Pinang
1060
848
Kasturi
Devi A/P
Appanna
18
Associate

Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
101
Amalan Persekitaran
Berkualiti 5S
15 - 16
Mar
Petaling
Jaya
1060
848
Al Hisyam
Abdul
Halim
201
Innovative and
Creative Circle (ICC) :
Implementation Guide
21 23
Mar
Johor
Bahru
1060
848
Megat amirul
Saifulnizam
201
Innovative Creative Circle

(ICC): Implementation
Guide
22 - 23
Mar
Kuching
1060
848
Waila
Mohd.
Nasir
507
Mini Convention on Team

Excellence: Northern
Region
24 Mar
Pulau
Pinang
NA
Nursyahida
Muhamad
Aszahari
301
Lean Management : Value

Stream Mapping (VSM)
23 - 24
Mar
Petaling
Jaya
1060
848
Norhasimah
Ibrahim
104
Quality Environment
Management System
28 - 29
Mar
Johor
Bahru
1060
848
Muhammad
Hafiz
Sabarudin
507

Excellence: MPC HQ
30 Mar
Petaling
Jaya
P: 212.00
O: 243.80
NA
Safniwati
Jasri
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
507

Excellence: Southern
Region
5 Apr
Johor
Bahru
P: 212.00
O: 243.80
NA
Megat
Amirul
301
Lean Management: Value

5 - 6 Apr
Pulau
Pinang
1060
848
Josffa
Ismail
202

12 13
Apr
Melaka
1060
848
Zul Ezwan
Muhamad
504
Lean Creanova
Apr
TBC
TBC
NA
Safniwati
Jasri
P: 212.00
O: 243.80
Associate
April
Associate
19

Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
NA
Jerry
Shahnizal
Ab Aziz
848
Mohd Afiq
Ramli
NA
Ingrid Ng
Edy
1060
848
Mazuan
Salih
1060
848
Jerry
Shahrizal
Abd Aziz
NA
Mohd Hilmi
Mohd Idris
Nazeri
Ariffin
Madon
1590
1272
Al-Hisyam
Abdul
Halim
Pulau
Pinang
1060
848
Kasturi
Devi A/P
Appanna
27 - 28
Apr
Johor
Bahru
1060
848
Nazilah
Ahmad
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
103
Quality Environment
Management System
for 5S
9 - 10
May
Melaka
1060
848
Megat
Amirul
Saifulnizam
307
Improving Organisational
Perfomance Through
Material Cost Saving (MCS)
10 - 11
May
Petaling
Jaya
1060
848
Mariatul
Af-Ida Hassan
Suffian
Ahmad
203
ICC Untuk Pelaksana
10 - 11
May
Kota
Kinabalu
1060
848
Edward
Binty
Code
Programme
Date
Venue
507

Excellence: Sarawak Region
6 Apr
Kuching
303
Lean Management : Tools &

Technique
12 - 13
Apr
Petaling
Jaya
507

Excellence: Sabah Region
13 - Apr
Kota
Kinabalu
301
Lean Management:Value
18 - 19
Apr
Johor
Bahru
305
Process Efficiency Through

Lean Management
19 - 20
Apr
Kuching
507

Excellence: East Coast
Region
20 - Apr
Kuantan
205
Kem Team Excellence untuk

Kecemerlangan Organisasi
26 - 28
Apr
Petaling
Jaya
206
TRIZ Level 1 for

Practitioners
27 - 28
Apr
204

Circle (ICC) :Judging
Presentation Effectively
Code
P: 212.00
O: 243.80
1060
P: 212.00
O: 243.80
P: 212.00
O: 243.80
Associate
May
20
Associate

Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
205

15 - 17
May
Cherating
1590
1272
En. Nazeri
Arifin
Madon
102

16 - 17
May
Kuala
Terengganu
1060
848
Mohd.
Hosni
Mamat @
Ariffin
501
International Team
Excellence Award (ITEA)
4-6
May
Milwaukee,
Wisconsin,
USA
USD895
NA
Rusdi
Muda/
Safniwati
Jasri
103
Quality Environment
Management System
(QEMS) : Internal Audit
for 5S
17 - 18
May
Kota
Bharu
1060
848
Kartin
Haslinda
Che Mat
ICC Untuk Pelaksana
24 - 25
May
Petaling
Jaya
1060
848
Mohd
Faizol
Abdul
Rahman
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
205

1 - 3 Jun
Pulau
Pinang
1590
1272
Adlina
Snawi
203
ICC Untuk Pelaksana
6 - 7 Jun
Kuala
Terengganu
1060
848
Mohd.
Hosni
Mamat @
Ariffin
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
105
Quality Environment
Management System
(QEMS) Specialist
26 - 27
Jul
Pulau
Pinang
1060
848
Adlina
Snawi
304
Lean Management: Amalan

Kaizen untuk Meningkatkan
Kecekapan Proses
26 - 27
Jul
Kota
Kinabalu
1060
848
Darul
Adizul
Ishak
203
Associate
June
Associate
July
Associate
21
August
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
302
Pengenalan Kepada
Pengurusan Lean
1- 2 Aug
Kota
Bharu
1060
848
Kartin
Haslinda
Che Mat
508
Regional Convention on
Team Excellence: Northern
Region
34
Aug
Langkawi
NA
Adlina
Snawi/
Mohd
Khairil
Anuar Amir
Hamzah
302
Pengenalan Kepada
Pengurusan Lean
8 - 9 Aug
Kuala
Terengganu
1060
848
Muhaslizawati
Mohd Bakri
304
Lean Management : Amalan

Kaizen Untuk Meningkat
Kecekapan Proses
16 - 17
Aug
Petaling
Jaya
1060
848
Sabri
Hassan
508
Team Excellence: MPC HQ
9 10
Aug
Petaling
Jaya
P: 243.80
O: 265.00
NA
Nur
Syahrina
Muhamad
Nor
508
Team Excellence: Southern
Region
15 16
August
Johor
Bahru
P: 243.80
O: 265.00
NA
Zul
Ezwan
Nazilah
508
Team Excellence: Sarawak
Region
17 - 18
Aug
Kuching
P: 243.80
O: 265.00
NA
Waila
Jerry
508
Team Excellence: Sabah
Region
17 - 18
Aug
Kota
Kinabalu
P: 243.80
O: 265.00
NA
Darul
Adizul
Ishak
402
Kursus Peningkatan
Produktiviti Organisasi
melalui Productivity-Linked
Wages System (PLWS)
23 - 24
Aug
Pulau
Pinang
848
Mohd.
Khairil
Anuar Amir
Hamzah
508
Team Excellence: East Coast
Region
23 - 24
Aug
Kelantan
NA
Hazwani
Nadiah
Ismail
502
International Convention
on Quality Control Circle
(ICQCC)
23 26
Aug
Thailand
NA
Safniwati
Jasri
22
P: 243.80
O: 265.00
1060
P: 243.80
O: 265.00
TBC
Associate
September
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
308
Pengurusan Fail Dan Rekod

Yang Tidak Aktif
6-7
Sept
Kuching
1060
848
Waila
Mohd.
Nasir
503
The International
Exposition of Team
Excellence (IETEX)
Sept
Singapura
TBC
NA
Nur Syahrina
Jayaletchumi
304

Kecekapan Proses
56
Sept
Melaka
1060
848
Mazuan
Salih
306
Lean Management : Total

Productive Maintenance
(TPM)
27 - 28
Sept
Kota
Kinabalu
1060
848
Ingrid Ng
Edy
Associate
October
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
307
Performance Through
11 - 12
Oct
Johor
Bahru
1060
848
Nazilah
Ahmad
103
Quality Environment
Management System
(QEMS) 5S Internal Audit
11 - 12
Oct
Kota
Kinabalu
1060
848
Darul
Adizul
Ishak
306

(TPM)
18 - 19
Oct
Petaling
Jaya
1060
848
Mohd
Azhar
Zainuddin
307
Perfomance Through
19 - 20
Oct
Kuching
1060
848
Waila
Mohd.
Nasir
506
APIC 2016:
1.National Team Excellence
Convention on Innovative &
Creative Circle (ICC)
2.National Quality Team
Excellence Convention
on Quality Environment
(QE/5S)
25 - 27
Oct
Malaysia
P: 500
O: 550
NA
Safniwati
Jasri
Associate
23
November
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
307
Perfomance Through
15 - 16
Nov
Kota
Kinabalu
1060
848
Edward
Binty
304

Kaizen Untuk Meningkatkan
Kecekapan Proses
17 - 18
Nov
Kuantan
1060
848
Mohd Hilmi
Idris
505
22nd Asian Asian Pacific on

Quality Conference (APQC)
20 23
Nov
TBC
TBC
NA
Vimala R
Muniandy
24
Associate
100
Quality Environment
Management System

Quality Environment Management System
You cannot mandate productivity,

you must provide the tools to let
people become their best.
(Steve Jobs)
25
100 : Quality Environment Management System
Code
101
102
103
104
105
26
Programme
Amalan Persekitaran
Berkualiti 5S

Quality Environment
Management System
for 5S
Quality Environment
Management System
Quality Environment
Management System
(QEMS) Specialist
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
12 - 13
Jan
Kuching
1060
848
Jerry
Shahrizal
Abd Aziz
15 - 16
Mar
Petaling
Jaya
1060
848
Al Hisyam
Abdul
Halim
16 - 17
Feb
Kuching
1060
848
Anis
Marina Abd
Wahab
16 - 17
May
Kuala
Terengganu
1060
848
Mohd.
Hosni
Mamat @
Ariffin
15 - 16
Mar
Pulau
Pinang
1060
848
Kasturi
Devi A/P
Appanna
9 - 10
May
Melaka
1060
848
Megat
Amirul
Saifulnizam
17 - 18
May
Kota
Bharu
1060
848
Kartin
Haslinda
Che Mat
11 - 12
Oct
Kota
Kinabalu
1060
848
Darul
Adizul
Ishak
1-2
Mar
Kota
Kinabalu
1060
848
Darul
Adizul
Ishak
28 - 29
Mar
Johor
Bahru
1060
848
Muhammad
Hafiz
Sabarudin
26-27 Jul
Pulau
Pinang
1060
848
Adlina
Snawi
Associate
Di akhir program ini, para peserta akan dapat:

Memahami kepentingan dan konsep Amalan Persekitaran Berkualiti (5S).
Mengetahui faedah Amalan Persekitaran Berkualiti (5S) ke arah peningkatan produktiviti
dan kualiti
Memahami kaedah melaksanakan Amalan Persekitaran Berkualiti (5S) secara berkesan dan
hubungkait dengan Petunjuk Prestasi Utama (KPI).
Memahami tentang persediaan untuk persijilan Amalan Persekitaran Berkualiti (5S)
Pengurusan atasan
Pengurus / Eksekutif
Penyelia
Operater
Langkah-langkah Pelaksanaan
Amalan Persekitaran Berkualiti (5S)
secara sistematik
Pengukuran KPI dalam Amalan
Persekitaran Berkualiti (5S)
Strategi pengekalan Amalan
Persiapan untuk persijilan
KANDUNGAN
Keberkesanan Amalan Persekitaran

Berkualiti (5S)
Aktiviti Amalan Persekitaran Berkualiti (5S)
Kaizen dan inovasi dalam Amalan
Memahami falsafah dan kekuatan Amalan
Lokasi Amalan Persekitaran Berkualiti (5S)
Contoh terbaik
Perkongsian Pengalaman dengan Organisasi
Hari 2
PESERTA
Hari 1
RASIONAL
Amalan Persekitaran Berkualiti (5S) adalah satu konsep untuk mewujudkan persekitaran
berkualiti secara sistematik dan praktikal. Melalui amalan ini tempat kerja menjadi lebih teratur
dan selesa sepanjang masa. Oleh itu, kerja akan menjadi lebih produktif, cekap, serta menjimatkan
kos. Amalan Persekitaran Berkualiti (5S) dapat melatih pekerja agar lebih bertanggungjawab dan
berbudaya kualiti bagi menghasilkan tahap kecekapan proses yang tinggi ke arah meningkatkan
produktiviti dan kualiti organisasi. Amalan Persekitaran Berkualiti (5S) dapat menjadikan tempat
kerja lebih efiesen dan produktif ke arah kecemerlangan organisasi.
101
OBJEKTIF
AMALAN PERSEKITARAN BERKUALITI 5S
27
RASIONAL
AUDIT DALAMAN AMALAN

PERSEKITARAN BERKUALITI 5S
Aktiviti Amalan Persekitaran Berkualiti (5S) memerlukan beberapa langkah praktikal untuk
memastikan amalannya menjadi budaya kerja. Di samping aktiviti promosi dan latihan aktiviti
audit dalaman adalah penting untuk mengukur tahap pencapaian amalan ini sepanjang masa.
Tindakan pembetulan atau penambahbaikan boleh diambil selepas audit dalaman ini dijalankan.
Kaedah ini merupakan satu proses agar sistem ini menjadi amalan berterusan di kalangan pekerja
pekerja sesebuah syarikat itu.
OBJEKTIF
102

Memahami kepentingan audit dalaman Sistem Amalan Persekitaran Berkualiti (5S).
Memperolehi pendedahan yang tepat tentang kaedah menjalankan aktiviti audit dalaman.
Mengetahui aspek audit seperti dokumentasi dan praktikal Amalan Persekitaran Berkualiti
(5S).
Mempunyai keyakinan menjadi juruaudit dalaman.
PESERTA
KANDUNGAN
Hari 1
28
Asas audit Amalan Persekitaran Berkualiti

(5S)
Kriteria untuk pemarkahan audit
Aspek penilaian, kriteria penilaian
Pengukuran KPI dalaman Amalan
Pelan aktiviti audit amalan persekitaran
berkualiti (5S) dan kaedah penilaian
Latihan audit dalaman (perkongsian
pengalaman dengan organisasi contoh)
Pengurusan atasan
Penyelia
Operater
Hari 2
Pembentangan kumpulan dan
mengurus keputusan audit
Skim insentif dan merekod aktiviti
penambahbaikan
At the end of the programme, participants should be able to:

Understand the importance of Quality Environment internal audit
Be exposed to the method of conducting internal audit
Gain knowledge on important aspects of Quality Environment documentation and practices
Plan proper reward and recognition
Instill confidence as an auditor
Quality Environment Practice Facilitator

Internal Auditor
Supervisor
Quality Environment improvement

impact indicators
Kaizen suggestions
Quality Environment excellent group
Workplace practical audit
Quality Environment Practice and audit
documentation
CONTENTS
Quality Environment Practice

basic audit
auditing criteria
Evaluation aspects
Quality Environment Practice audit
activity plan
Evaluation method
Management of audit result
Recognition/ encouragement scheme
improvement records
Day 2
PARTICIPANTS
Day 1
RATIONALE
In sustaining Quality Environment Practice as work culture, an organisation requires practical

initiation to move its employees. In addition to promotion and training, audit activity is vital in
measuring Quality Environment Practice progress at all times. Correction and improvement can
be done after internal audit has been executed. This method will assist Quality Environment
Practice to be implemented at all times.
103
OBJECTIVES
QUALITY ENVIRONMENT
MANAGEMENT SYSTEM (QEMS) :
5S INTERNAL AUDIT
29
OBJECTIVES
RATIONALE
104
QUALITY ENVIRONMENT MANAGEMENT

SYSTEM (QEMS): 5S IMPLEMENTATION
Quality Environment (QE) practice is a concept which can be applied in the workplace by workers.
It creates a more conducive, clean and tidy workplace. If all workers treat Quality Environment
(QE) practice as a daily activity, work definitely become faster and easier. A major attraction
of 5S is that it does not require capital investment. The heart of the concept is the belief that
positive change occurs through investing in people with every pair of hands comes a free brain.
Therefore, implementation, though not cost-free, can be a minimal cost investment. This makes
Quality Environment (QE) practice accessible and achievable for all types of organisations.
Through the implementation and practices of Quality Environment (QE) practice everyone is
able to contribute towards increasing companys productivity and quality. A successful Quality
Environment (QE) practice, programme will contribute to a change in culture, processes and
work practice.
Understand the importance of Quality Environment (QE) practice concept
Develop teamwork spirit among workers in order to achieve companys goals
Understand the ideas to implement Quality Environment (QE) practice at workplace
PARTICIPANTS
CONTENTS
Day 1
30
The importance of productivity and

quality
Understanding the Concept of Quality
Environment (QE) practice
Benefits of Quality Environment (QE)
practice
Quality Environment (QE)practice
Excellence Location (Slides)
Key to Quality Environment (QE)
practice for successful improvement
Step by Step Implementation of Quality
Environment (QE) Practice Programme
Who should attend this course?

Manager
Executive
Supervisor
Day 2
Step 1 & 2 - Preparation and Official
Announcement
Step 3 & 4 - Big Cleaning and Initial Seiri

Step 5
- Daily Seiri, Seiton and Seiso
Step 6
- Periodic Quality Environment

(QE) practice Audit
Recognition and Appreciation

Maintaining / Sustaining Quality
Environment (QE) practice

Become a pool of local experts in delivering training and system development
on QE
Understand the significance of QEMS as a standard and its implication to businesses
Become certified trainers and consultants in compliance with Accreditation Certification
Body (ACB) Work Environment Management System
Interpretation on QEMS
Requirement Clause
Work Environment as per
Standards Requirement
Auditors
Consultants & MPCs registered consultants
Managers / Executives / those who are involved in QEMS
CONTENTS
Introduction to Quality Environment

Management System Requirement
(QEMS): New Standard Application
Elements & Requirements of QEMS
Requirement
Planning & Implementation
Benefit of Implementing QEMS
Day 2
PARTICIPANTS
Day 1
RATIONALE
This programme is a result of discussions with Department Standards of Malaysia (DSM) in

preparing competent personnel that have interest to become auditors or trainers on Quality
Environment Management System (QEMS). Currently, the QEMS Standard developed by MPC will
be the only standard for the practitioners to comply withTechnical Working Group organized by
DSM. Those personnel who has gone through this programme may qualify to attend this 40-hours
training programme as an assessor.
105
OBJECTIVES
QUALITY ENVIRONMENT MANAGEMENT

SYSTEM (QEMS) SPECIALIST
31
OUTSHINE PERFORMANCE THROUGH INNOVATION
CAPACITY BUILDING
32
Innovative & Creative Circle (ICC)
Work gives you meaning and

purpose and life is empty without it.
(Stephen Hawking)
Innovative &
Programme Code: 200
200 : Innovative & Creative Circle (ICC)

Code
201
202
203
204
205
206
34
Programme
Innovative and
Creative Circle (ICC) :
Implementation Guide

ICC Untuk Pelaksana

Circle (ICC) :Judging
Presentation Effectively

TRIZ Level 1 for

Practitioners
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
21 23
Mar
Johor
Bahru
1060
848
Megat
amirul
Saifulnizam
2223
Mar
Kuching
1060
848
Waila
Mohd.
Nasir
16-17
Feb
Petaling
Jaya
1060
848
Mohamad
Nor Bolhi
23-24
Feb
Kota
Kinabalu
1060
848
Edward
Binty
12 13
Apr
Melaka
1060
848
Zul Ezwan
Muhamad
10-11
May
Kota
Kinabalu
1060
848
Edward
Binty
24-25
May
Petaling
Jaya
1060
848
Mohd
Faizol
Abdul
Rahman
6-7 Jun
Kuala
Terengganu
1060
848
Mohd.
Hosni
Mamat @
Ariffin
27-28
Apr
Johor
Bahru
1060
848
Nazilah
Ahmad
26-28
Apr
Petaling
Jaya
1590
1272
En. Al Hisyam
Abdul
Halim
15-17
May
Cherating
1590
1272
En. Nazeri
Arifin
Madon
1-3 Jun
Pulau
Pinang
1590
1272
Adlina
Snawi
27-28
Apr
Pulau
Pinang
1060
848
Kasturi
Devi A/P
Appanna
Associate
OBJECTIVES
This programme will provide guidance for group members and facilitators of the ICC. It helps
then to motivate and provide their group members with concepts and ways to work on the
project. It will also assist the facilitator to carry out the task as a mediator between management
and the group to solve problems arise pertaining to ICC activities. This programme highlights the
roles, knowledge and exposure that a facilitator should execute the ICC activities.
At the end of this programme, participants should be able to :

Understand the basic concept, operation and philosophy of ICC
To apply the concept in solving quality related problem creatively
Manager
Executive
Supervisor
Introduction to 7 QC Tools:
Check sheet
Cause and effect diagram
Pareto diagram
Graphs and charts
Group Discussion and Exercise
Scatter diagram
Histogram
Control Chart

CONTENTS
Understand the basic concept, operation and

philosophy of ICC
To apply the concept in solving quality
related problem creatively
Day 2
PARTICIPANTS
Day 1
201
RATIONALE
INNOVATIVE AND CREATIVE CIRCLE (ICC) :

IMPLEMENTATION GUIDE
35
OBJECTIVES
RATIONALE
202
INNOVATIVE AND CREATIVE CIRCLE (ICC)

FOR FACILITATOR
The roles of ICC facilitator are to facilitate, motivate and provide group members with the
concepts and implementation of ICC project. The facilitator also acts as a mediator between
management and the group to solve any problems pertaining to ICC. This programme highlights
the importance of roles, knowledge and exposure that a facilitator should acquire to execute the
activities.

Understand the basic concept, operation and philosophy of ICC
Train, facilitate and guide ICC members in carrying out their projects
Determine the feasibility of ICC activities in their own organisation
PARTICIPANTS
CONTENTS
Day 1
36
ICC: Concept and philosophy

Structure and operation of ICC
Facilitators : Roles and responsibilities
Group Leader

: Roles and responsibilities
Circle Member

: Roles and responsibilities
Concept of problem solving
PDCA Cycle
Manager
Executive
Supervisor
Day 2
Introduction to 7QC Tools:
Check sheet
Cause and Effect Diagram
Pareto Diagram
Graphs and Charts
Scatter Diagram
Histogram
Control Chart
ICC Project: Format and Guidelines
ICC Project: Preparation
Presentation of ICC Project
Dalam pasaran yang kompetitif masa kini, setiap pekerja perlu menghasilkan barangan dan
perkhidmatan dengan lebih berkualiti. Salah satu kaedah yang efektif adalah melalui penglibatan
di dalam aktiviti kumpulan Innovative and Creative Circle (ICC). Aktiviti ini menyumbang ke arah
usaha penambahbaikan berterusan.
Penyelia
Operator
Sambungan alat-alat ICC

Gambarajah Pareto
Carta
Perbincangan kumpulan dan latihan
Persembahan kumpulan
KANDUNGAN
Pengenalan konsep dan falsafah ICC

Struktur organisasi ICC
Peranan dan tanggungjawab ahli kumpulan
Proses Penyelesaian Masalah
Kitaran PDCA
Pengenalan Alat-Alat ICC
Senarai Semak Gambarajah Sebab dan
Akibat
Hari 2
PESERTA
Hari 1
OBJEKTIF

Memahami konsep dan falsafah ICC
Memahami teknik penyelesaian masalah
Mengaplikasikan teknik dan alat-alat ICC
203
RASIONAL
ICC UNTUK PELAKSANA
37
PARTICIPANTS
CONTENTS
OBJECTIVES
RATIONALE
204
38
INNOVATIVE AND CREATIVE CIRCLE (ICC) :

JUDGING PRESENTATION EFFECTIVELY
Innovative and Creative Circle(ICC) activities applied various models and methodologies.
Thus, many approaches were used during the circles presentation. To assess the presentation
effectively and objectively, the assessor are required to possessed the skills to evaluate the
presentation.
At the end of this programme, participants should be able to:

Understand the presentation flow
Familiarise with the ICC document
Differentiate the relationship between the activities and the weighted judging criteria
Evaluate the presentation effectively and objectively
Day 1
Types of ICC presentation
The problem solving process
Manager
Executive
Supervisor
Operator
Day 2
Understanding the judging criteria
Judging ICC presentation- exercise
Pada akhir program ini, para peserta akan dapat:

Menambahbaik projek ICC/QE (5S) yang sedang dan akan dijalankan.
Memberi pendedahan kepada teknik persembahan projek ICC/QE (5S).
Memberi pendedahan kepada berkenaan kriteria pemarkahan dan alat baru penyelesaian
masalah seperti Lean Tools.
Hari 1
Pembukaan dan
Pengenalan
Pengenalan Team
Excellence
Kepentingan Team
Excellence
Faedah Team
Excellence
Hari 2
Kriteria Permarkahan
Problem Solving Tools dan
Lean Tools and Techniques
melalui ICC serta QE
Q-Hunt
Perbincangan Kumpulan
Hari 3
Persembahan
Kumpulan
Penilaian
Persembahan
Rumusan
RASIONAL
OBJEKTIF
Nilai kerja berpasukan dalam meningkatkan produktiviti di tempat kerja tidak boleh dipandang
remeh. Semangat pasukan yang positif dan kompetitif dapat menggalakkan kerjasama yang lebih
erat dan meningkatkan kreativiti serta inovasi dalam produktiviti di tempat kerja.
Team Excellence dapat menggalakkan dan mempergiatkan usaha kumpulan ICC & QE bagi
meningkatkan produktiviti. Di samping itu, ia dapat mempromosikan amalan ICC & QE untuk
dipraktikkan oleh organisasi-organisasi lain. Team Excellence ini juga dapat meningkatkan taraf
sesebuah organisasi apabila sesebuah kumpulan ICC & QE itu cemerlang dalam persembahan dan
menerima anugerah daripada kecemerlangan tersebut. Program ini juga dapat memantapkan
persembahan projek Team Excellence untuk bertanding di Konvensyen Team Excellence di
peringkat wilayah, kebangsaan dan ke peringkat antarabangsa.
205
KANDUNGAN
KEM TEAM EXCELLENCE UNTUK

KECEMERLANGAN ORGANISASI
PESERTA
Semua organisasi yang terlibat di dalam menjalankan projek ICC/QE (5S).
39
RATIONALE
TRIZ LEVEL 1 FOR PRACTITIONERS

TRIZ is the Russian acronym for the Theory of Inventive Problem Solving. It is a systematic
problem solving method based on logic and data, not intuition or spontaneous creativity of
individuals or groups. Developed by Genrich Altshuller and his colleagues from 1946 through to
1985 in the former Union of Soviet Socialist Republic (USSR). It is based on the study of patterns
of problems and solutions. TRIZ provides repeatability, predictability, and reliability due to
its structure and algorithmic approach. It improves an individuals or teams ability to solve
problems.
OBJECTIVES
206

Identify problems and solutions repeated across industries & sciences - 40 Inventive
Principles for solving Problems
Identify patterns of technical evolution repeated across industries & sciences - Technology
Trends to evolve a technical system to the next generation
Innovate using scientific effects outside the field from where the original problem was
found - Scientific Effects can be used to solve problems in unique ways
PARTICIPANTS
CONTENTS
Day 1
40
What is TRIZ & history?

Basic Concepts of TRIZ
Structured Problem Solving Process
Function Analysis
Cause & Effect Chain Analysis
Trimming
S-Curve & Trends of Engineering System
Evolution
Excercise - Apply learning to problems
Excercise - Report out/ Sharing
Summary/ Key Learning/ Wrap-up Day 1

Manager
Executive
Supervisor
Day 2
Recap Day 1 Learning
Contradictions, Engineering
Contradictions
Engineering Systems Parameters
Inventive Principles
Inventive Principles Exercises
Contradictions Matrix
Contradiction Matrix Exercise
Excercise - Actual Problem Solving
Certification Assessment
Summary & Wrap Up
Programme Code: 300
300 Lean
Management
Lean Management
I like things to happen; and if they dont

happen, I like to make them happen.
(Winston Church Hill)
300 : Lean Management

Code
301
302
303
304
305
306
307
309
42
Programme
Lean Management : Value

Pengenalan Kepada
Pengurusan Lean
Lean Management : Tools &
Technique

Kecekapan Proses
Process Efficiency Through

Lean Management

(TPM)
Performance Through
Pengurusan Fail Dan Rekod

Yang Tidak Aktif
Date
Venue
23-24
Mar
Petaling
Jaya
Pulau
Pinang
5-6 Apr
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
1060
848
Norhasimah
Ibrahim
1060
848
Josffa
Ismail
Associate
18-19
Apr
Johor
Bahru
1060
848
Mazuan
Salih
1-2 Aug
Kota
Bharu
1060
848
Kartin
Haslinda
Che Mat
8 -9 Aug
Kuala
Terengganu
1060
848
Muhaslizawati
Mohd Bakri
12-13
Apr
Petaling
Jaya
1060
848
Sabri
Hasan
26-27 Jul
Kota
Kinabalu
1060
848
16-17
Aug
Petaling
Jaya
1060
848
56
Sept
Melaka
1060
848
Mazuan
Salih
17-18
Nov
Kuantan
1060
848
Mohd Hilmi
Idris
19-20
Apr
Kuching
1060
848
Jerry
Shahrizal
Abd Aziz
27-28
Sept
Kota
Kinabalu
1060
848
Ingrid Ng
Edy
18-19
Oct
Petaling
Jaya
1060
848
Mohd
Azhar
Zainuddin
10-11
May
Petaling
Jaya
1060
848
Mariatul
Al-Ida
11-12
Oct
Johor
Bahru
1060
848
Nazilah
Ahmad
19-20
Oct
Kuching
1060
848
Waila
Mohd.
Nasir
15-16
Nov
Kota
Kinabalu
1060
848
Edward
Binty
6-7 Sept
Kuching
1060
848
Waila
Mohd.
Nasir
Darul
Adizul
Ishak
Andra
Syafizal
Mohamad
Day 1
Value stream mapping principles
Value stream mapping in relation to Lean
thinking and process improvement
The 8 steps of Value Stream Mapping
Value stream mapping techniques
Quality Manager
Process Improvement Manager
Improvement Teams
Day 2
Identifying and eliminating non-value
activities
Understanding the change
implications
Measuring business performance
RATIONALE
OBJECTIVES
At the end of this workshop, the participants should be able to:

Understand the importance of focusing on the value stream
Understand the concept of organisational value and waste
Understand the importance of value stream mapping in improving business
performance
Apply the recognised industry standard analysis technique associated with Value
Stream mapping.
Know how to construct the Current State Map and Future State Map
Identify opportunities and problem areas within existing business Value Streams
CONTENTS
Value Stream Mapping technique is often associated with Lean programmes to identify
opportunities for improvement in lead time, logistics, supply chain, service related industries,
healthcare, software development, and product development. It is used to analyse the flow of
materials and information currently required to bring a product or service to a customer. The
technique originated in Toyota, where it is known as Material and Information Flow Mapping.
Value Stream Mapping provides the basis for the analysis, comprehension and improvement of
key business processes.
301
PARTICIPANTS
LEAN MANAGEMENT :
VALUE STREAM MAPPING (VSM)
43
RASIONAL
PENGENALAN KEPADA PENGURUSAN LEAN

Peningkatan produktiviti dan kualiti memerlukan proses penambahbaikan berterusan melalui
percambahan idea kreatif dari pekerja dan amalan secara berkesan. Aktiviti pengurusan lean
adalah merupakan usaha penambahbaikan yang amat praktikal yang membantu meningkatkan
kecekapan proses di tempat kerja supaya lebih produktif dan cekap. Justeru kejayaan membina
budaya Amalan Kaizen di kalangan pekerja yang merupakan perkara asas pengurusan lean akan
menyumbang kepada pembangunan dan kecemerlangan organisasi.
OBJEKTIF
302
Pada akhir program ini, para peserta akan dapat:

Memahami fokus pengurusan lean untuk kecekapan proses dalam sistem pengeluaran atau
operasi
Memahami teknik lean untuk memaksimakan pengeluaran dan operasi pada kos yang rendah
Mengetahui kaedah pelaksanaan pengurusan lean di tempat kerja secara berkesan
Menghasilkan nilai tambah produk secara berterusan
PESERTA
KANDUNGAN
Hari 1
44
Model Pengurusan Kualiti Menyeluruh

Model pengurusan lean
Kaizen - Proses penambahbaikan berterusan
Membasmi 7 elemen pembaziran
Kaedah pengurusan lean Value Stream
Mapping (VSM)
Pengurusan atasan
Eksekutif
Penyelia
Pengurusan kualiti
Hari 2

Aplikasi (VSM)
Pengukuran lean
Matrix lean
Kepentingan dan faedah pengurusan
lean
Day 1
Lean Principle
Identifying and eliminating
non-value activities
Waste
Lean thinking and process improvement
Lean tools & Techniques

Lean Team
Process Improvement Manager
Improvement Teams
Quality Manager
Day 2
Lean tools
Functional and Impacts
A3 Report
RATIONALE
OBJECTIVES

Understand the importance of focusing on the suitable tools and technique
Understand the concept of tools required in identify organisational value and waste
Understand the importance of lean tools and technique in improving business performance
Apply the recognised industry standard analysis technique associated improvement tools
Identify opportunities and problem areas within existing business.
CONTENTS
Lean tools and technique is used to identify opportunities for improvement of lean initiatives
activities of organizational service and product development. It used various tools and technique
to analyse the flow of materials and information currently required to bring a product or service
to a customer. Tools such as Kanban, Poka Yoke, Standard Work, SMED, A3 report provides the
basis for the analysis, comprehension and improvement of key business processes.
303
PARTICIPANTS
LEAN MANAGEMENT :
TOOLS & TECHNIQUE
45
OBJEKTIF
RASIONAL
304
LEAN MANAGEMENT: AMALAN KAIZEN

UNTUK MENINGKATKAN KECEKAPAN
PROSES
Peningkatan produktiviti dan kualiti memerlukan proses penambahbaikan berterusan melalui
percambahan idea kreatif dari pekerja dan amalan secara berkesan. Amalan Kaizen adalah
merupakan usaha penambahbaikan yang amat praktikal yang membantu meningkatkan kecekapan
proses di tempat kerja supaya lebih produktif dan cekap. Justeru kejayaan membina budaya
Amalan Kaizen di kalangan pekerja akan menyumbang kepada pembangunan dan kecemerlangan
organisasi
Di akhir program, perserta akan dapat:

Memahami fokus amalan Kaizen untuk kecekapan proses dalam sistem pengeluaran atau
operasi
Memahami teknik amalan Kaizen untuk memaksimakan pengeluaran dan operasi pada kos
yang rendah
Mengetahui kaedah pelaksanaan Kaizen di tempat kerja secara berkesan
Menghasilkan nilai tambah produk secara berterusan
PESERTA
KANDUNGAN
Hari 1
46
Pengurusan kualiti
Model - Proses sistem pengeluaran dan
operasi
Kaizen - Proses penambahbaikan
berterusan
Slaid - contoh Kaizen
Kaizen - membasmi 7
elemen pembaziran
Tayangan slaid - Kaizen
Pengurusan atasan
Eksekutif
Penyelia
Hari 2
Amalan Kaizen
kaedah yang berkesan
Sesi perkongsian
Amalan Persekitaran Berkualiti (QE)
Sesi perkongsian
Total Productive Maintenance(TPM)
Sesi perkongsian
Projek penambahbaikan Innovative
and Creative Circle (ICC)
Penilaian dan pengekalan Kaizen
Perbincangan
pelan tindakan Kaizen

Day 1
Theory of Lean Principle
Best practices of lean
Challenges in implementing lean
Lean application in various industries

Manager
Executives
Supervisor
Day 2
Lean application tools
Discussion, Video presentation
Requirement of lean metrics
Measurement activities in lean
RATIONALE
OBJECTIVES

Understand the Lean concept and principle
Understand the importance of lean in improving business performance and process
efficiency
Understand the lean fundamentals and apply basic lean analysis and business processes.
CONTENTS
Lean management is an applied methodology and techniques that cause work tasks in a process
to be performed with a minimum of non-value adding activities resulting in reduce waiting
time, queuing time, administrative time, and delays. It also focuses on tracing waste and nonvalue added products. The lean philosophy emphasizes creating more value for customers with
fewer resources through optimizing the flow of work. The outcome is a more organized where
employees have access to tools they need and empowered to deliver delightful customer service.
At the end, it can give an impact on cost savings due to efficient processes and workflows and
leads to profitable business results. Lean provides services and deliver product with the optimal
use of resources, including time, money, and people.
305
PARTICIPANTS
PROCESS EFFICIENCY
THROUGH LEAN MANAGEMENT
47
OBJECTIVES
RATIONALE
306
LEAN MANAGEMENT :
TOTAL PRODUCTIVE MAINTENANCE (TPM)
Machinery is a common element in any manufacturing set-up and it is perhaps the very
heartbeat of the operation. Hence, machine breakdown is unacceptable. Proactive
machine maintenance activity such as Preventive Maintenance can help prevent
unplanned machine breakdown. Preventive Maintenance is one of the four maintenance
activities in the implementation of Total Productive Maintenance (TPM) which also comprise
of Productive Maintenance, Corrective Maintenance and Maintenance Prevention. TPM is not
at all like maintenance activities that repairs machine breakdowns, however it is a proactive
approach that essentially aims to prevent unexpected stoppages in the process due to machine
unavailability known as downtime.
At the end of this two days course, the participants should be able to:
Describe the importance and benefits of TPM to productivity, quality and
business performance.
Identify the TPM principles and the prudent TPM implementation strategy
PARTICIPANTS
CONTENTS
Day 1
48
TPM Fundamental & Principles

The Concept of Constraint
The Benefits of Machine Maintenance
Understanding 6 Big and 16 Minor Loses
Top Management
Executive
Supervisor
Day 2
5 Steps TPM Implementation
Restore Equipment to New
Condition
Identify the Complete Maintenance
Plan (Preventive Maintenance
Planning)
Implement Maintenance Plan with
Precision (Preventive Maintenance
Execution)
Prevent Recurring Machine Failure
(Preventive
Maintenance Review)
Improve Machine Productivity

Day 1
A Quick Introduction on Green Productivity
(GP)
Overview of Material Cost Saving (MCS)
7 Steps in Implementing MCS
Chief Executive Officer

Director
General Manager
Environment Health & Safety
Finance & Operation
Sales or QA Manager
Production or QA Engineer
Day 2
Case Studies on MCS Application
Overview of ISO 14051
Green
RATIONALE
OBJECTIVES

Understand the concept of Material Cost Saving (MCS) in Green Productivity (GP)
Acquire knowledge on how to apply the MCS approach in their workplace
Learn more on methods to reduce both environmental impact and costs based on the MCS
Concept
CONTENTS
Material Cost Saving (MCS), developed in Germany in the late 1990s and adopted widely
in Japan, focuses on tracing waste, emission and non-value added products. It helps to boost
an organisations economic and environmental performance. It is one of the major tools of
Environmental Management Accounting (EMA). EMA is a set of procedures used within business
organisations for linking environmental considerations with economics objectives. Today,
organisations cannot ignore the environmental aspects of their activities. Consequently, they
seek management tools to link concern for the environment with economic considerations.
MCS is a management tool that promotes efficient use of materials more effectively and
contributing to reduction in waste, emission, and non-value added products. MCS increases the
transparency of material flow, which is the key to successful problem-solving and improvement.
By solving problems, organisations can improve their productivity and reduce cost at the same
time. This is in line with the Green Productivity (GP) concept which is being implemented in
organisations and factories.
307
PARTICIPANTS
IMPROVING ORGANISATIONAL
PERFORMANCE THROUGH MATERIAL COST
SAVING (MCS)
49
Di akhir kursus ini para peserta akan:

Memahami kaedah penentuan rekod bernilai atau tidak bernilai.
Mengenalpasti dan memahami serta dapat menyelamatkan rekod yang bertaraf arkib.
Memahami kaedah membuat penilian ke atas rekod tidak aktif
Mengasing dan memisah rekod aktif dan tidak aktif.
Memahami kerja-kerja pelupusan bagi tujuan pemindahan mengikut peraturan yang telah
ditetapkan.
Mengurus pelupusan rekod kewangan AP 150
Faedah Selepas Pelupusan

Jadual Pelupusan Rekod Housekeeping
Latihan Amali Penyediaan Diskripsi
Mereka yang terlibat secara langsung dalam Pengurusan Fail & Rekod bagi tugas harian
masing-masing.
50
KANDUNGAN
Prinsip/kefahaman Pengurusan rekod

klasifikasi
Kriteria Penilian rekod bertaraf arkib
Penyediaan Diskripsi
Senarai Pemindahan
Inventori Rekod
Jadual Pelupusan
Hari 2
PESERTA
Hari 1
RASIONAL
Banyak rekod wujud dalam pelaksanaan tugas harian; selepas satu-satu tugas selesai sebahagian
besar rekod/fail tidak diperlukan lagi. Rekod yang tidak aktif perlu tempat penyimpanan dan ruang.
Rekod yang tidak aktif boleh dilupuskan mengikut prosedur yang telah ditetapkan oleh Arkib
Negara Malaysia.
308
OBJEKTIF
PENGURUSAN FAIL DAN REKOD

YANG TIDAK AKTIF
& Performance
400 Quality
Measurement
Quality & Performance Measurement
If you want to be more

productive you need to become
master of your minutes .
(Crystal Paine)
51
400: Quality & Performance Measurement

Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
401
Measuring Organisational
Performance Through
i-COMPASS
1-2 Mar
Pulau
Pinang
1060
848
Mohd.
Khairil
Anuar Amir
Hamzah
402
Kursus Peningkatan
Produktiviti Organisasi
melalui Productivity-Linked
Wages System (PLWS)
23-24
Aug
Pulau
Pinang
848
Mohd.
Khairil
Anuar Amir
Hamzah
52
1060
Associate
At the end of the programme, participants should be able to: Provide technique in measuring companys productivity
Measure and analyse the companys productivity performance using COMPASS software
provided
Identify factors contributing to poor productivity performance of the company
Apply the tools and techniques to improve companys productivity
Introduction to the concept or productivity

Commom misconception on productivity
The importance of productivity management
The Added Value Concept in measuring
productivity performance
AV, BIMS, NOE, and NOI Exercise
Measuring Companys Productivity Using
COMPASS
Human Resource Personnel

Executive
Supervisor
Evaluation on Productivity Ratios

Productivity linkages analysis case
study
Guidelines on productivity
improvement for long-term
competitiveness
CONTENTS
Day 2
PARTICIPANTS
Day 1
RATIONALE
Productivity improvement is the most improvement strategy to enhance the economic growth of
our country in meeting competitive challenges in the globalisation era. Measuring productivity,
which provides an estimation of companys efficiency, should be undertaken by all industries in
Malaysia.
401
OBJECTIVES
MEASURING ORGANISATIONAL
PERFORMANCE THROUGH I-COMPASS
53
OBJECTIVES
RATIONALE
402
KURSUS PENINGKATAN PRODUKTIVITI

ORGANISASI MELALUI PRODUCTIVITYLINKED WAGES SYSTEM (PLWS)
Firms need to ensure that they continuously improve productivity to enhance their competitive
edge. The gains from higher productivity will enable firms to rationalise cost and sustain
labour cost competitiveness which is crucial in an ever changing economic environment. To
ensure that firms remain cost competitive, the issue of linking wages to productivity should
be given emphasis. Any increase in wages should be supported by growth in productivity to
avoid high cost of production or service provided. MPC has developed an interactive approach
to PLWS through the i_PLWS programme. This hands-on system will enable firms to simulate
their own PLWS Models for implementation at all levels of the firm.

Assist firms in the implementation process of PLWS
Analyse case examples which can be adapted and adopted at the firm level
Enable companies simulate their own PLWS models through the i-PLWS programme
PARTICIPANTS
CONTENTS
Day 1
54
Enhancing productivity and competitiveness

of the firm level
Policy issues relating to PLWS
Development of PLWS models
Case examples and experiences
S.M.A.R.T principle
Implementation process
Benefits of PLWS
Discussion session
Manager
Executive
Supervisor
Day 2
Overview of the i-PLWS process
The interactive steps of PLWS
Simulation of the models and
examples
Practical exercise on the i-PLWS
Discussion session
Youll never change your life until

you change something you do daily.
The secret of your success is found in
your daily routine.
(John C. Maxwell)
55
Excellence Convention/
500 Team
Seminars, Conferences
Team Excellence Convention/Seminars,

Conferences
500: Team Excellence Convention/

Seminars, Conferences
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
501
International Team
Excellence Award (ITEA)
4-6
May
Milwaukee,
Wisconsin,
USA
USD895
NA
Rusdi Muda
Safniwati
Jasri
502
International Convention
on Quality Control Circle
(ICQCC)
23 26
Aug
Thailand
TBC
NA
Safniwati
Jasri
503
The International
Exposition of Team
Excellence (IETEX)
Sept
Singapura
TBC
NA
Nur Syahrina
Jayaletchumi
504
Lean Creanova
Jan
TBC
NA
NA
Safniwati
Jasri
505
22nd Asian Asian Pacific on

Quality Conference (APQC)
20 23
Nov
Fee
Fee
NA
Vimala R
Muniandy
506
APIC 2016:
1.National Team Excellence
Convention on Innovative &
2.National Quality Team
Excellence Convention
on Quality Environment
(QE/5S)
25 27
Oct
Malaysia
P: 500
O: 550
NA
Safniwati
Jasri
56
Associate

Code
507
Programme

Excellence
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
5 Apr
Johor
Bahru
24 Mar
P&I
PIC
P: 212.00
O: 243.80
NA
Megat
Amirul
Pulau
Pinang
P: 212.00
O: 243.80
NA
Nursyahida
Muhamad
Aszahari
30 Mar
Petaling
Jaya
P: 212.00
O: 243.80
NA
Safniwati
Jasri
6 - Apr
Kuching
P: 212.00
O: 243.80
NA
Jerry
Shahnizal
Ab Aziz
13 - Apr
Kota
Kinabalu
P: 212.00
O: 243.80
NA
Ingrid Ng
Edy
NA
Mohd Hilmi
Mohd Idris
Nazeri
Ariffin
Madon
20 - Apr
508
509
Team Excellence
Competitiveness Champion
Programme Workshop
Kuantan
P: 212.00
O: 243.80
Associate
3 - 4 Aug
Langkawi
P: 243.80
O: 265.00
NA
Adlina
Snawi/
Mohd
Khairil
Anuar Amir
Hamzah
9 - 10
Aug
Petaling
Jaya
P: 243.80
O: 265.00
NA
Nur
Syahrina
Muhamad
Nor
15 - 16
Aug
Johor
Bahru
P: 243.80
O: 265.00
NA
Adlina
Snawi/
Mohd
Khairil
Anuar Amir
Hamzah
17 - 18
Aug
Kuching
P: 243.80
O: 265.00
NA
Waila
Jerry
17 - 18
Aug
Kota
Kinabalu
P: 243.80
O: 265.00
NA
Darul
Adizul
Ishak
23 - 24
Aug
Kelantan
P: 243.80
O: 265.00
NA
Hazwani
Nadiah
Ismail
Feb Apr
Free
NA
57
OBJECTIVES
RATIONALE
501
INTERNATIONAL TEAM EXCELLENCE

AWARD (ITEA)
Firms need to ensure that they continuously improve productivity to enhance their competitive
edge. The gains from higher productivity will enable firms to rationalise cost and sustain labour
cost competitiveness which is crucial in an ever changing economic environment. To ensure
that firms remain cost competitive, the issue of linking wages to productivity should be given
emphasis. Any increase in wages should be supported by growth in productivity to avoid high
cost of production or service provided. MPC has developed an interactive approach to PLWS
through the i_PLWS programme. This hands-on system will enable firms to simulate their own
PLWS Models for implementation at all levels of the firm.

Assist firms in the implementation process of PLWS
Analyse case examples which can be adapted and adopted at the firm level
Enable companies simulate their own PLWS models through the i-PLWS programme
PARTICIPANTS
CONTENTS
Day 1
58
Enhancing productivity and competitiveness

of the firm level
Policy issues relating to PLWS
Development of PLWS models
Case examples and experiences
S.M.A.R.T principle
Implementation process
Benefits of PLWS
Discussion session
Manager
Executive
Supervisor
Day 2
Overview of the i-PLWS process
The interactive steps of PLWS
Simulation of the models and
examples
Practical exercise on the i-PLWS
Discussion session
Quality Control Circles is a floor level problem solving mechanism which originated in Japan
in the 1960s. It encouraged non-executive level employees to get together in groups, select
problems to be tackled, analyse and determine root causes following a systematic method,
generate alternative solutions, select and implement the best and standardize the new
method if successful
Quality Team
The quality team from organisation must participate in APIC 2015 and being listed in the
top 10.
Observer
Quality Control Circles, Innovation & Quality Circles, Work Improvement Teams, Project
Team Members, Facilitators, Leaders, Best Practices Practitioners, Top and Middle
Management from all sectors
RATIONALE
OBJECTIVES
i) To spread QCC activity techniques and find new techniques internationally

ii) To share experiences and information about QCC activities among each country
CONTENTS
The scope of ICQCC has widened encouraging the presentation of papers on all subjects related to
quality, and encouraged presentation of case studies in any project related to quality, productivity,
customer satisfactions etc.
Currently there are thirteen members Taiwan, Japan, Korea, China, Hong Kong, Singapore,
Thailand, Philippines, Malaysia, India, Indonesia, Sri Lanka and Bangladesh. The 13 member
Coordinating Committee approved the hosting of ICQCC in 2016 in Thailand.
502
PARTICIPANTS
INTERNATIONAL CONVENTION ON QUALITY

CONTROL CIRCLES (ICQCC)
59
PARTICIPANTS
CONTENTS
OBJECTIVES
RATIONALE
503
60
THE INTERNATIONAL EXPOSITION OF

TEAM EXCELLENCE (IETEX)
The International Exposition of Team Excellence Symposium (IETEX) is an annual event
organised by the Singapore Productivity Association since 2008. It provides an opportunity for
quality circles practitioners, quality experts and enthusiasts from all over the world to grasp the
experiences, good practices and productivity improvements of international organisations and
teams.
The International Exposition of Team Excellence (IETEX) is an annual event where some 400
delegates and teams from Hong Kong, India, Japan, Malaysia, Thailand, USA and Singapore come
together to showcase their innovative and diverse projects. These teams are assessed based
on the criteria for the American Society for Quality, International Team Excellence Award. To
recognize excellent teams and their projects, awards ranging from Gold, Silver, Bronze and Merit
are given out during IETEX.
The International Team Competition is opened to any QCC / IQC / WIT / Project Team that has
completed its project within the last 18 months. The project must be recognized in its home
country and Teams are required to provide relevant information for the recognition.
Share knowledge on best practices in promoting teaming excellence in organization

Provide an opportunity to learn from the Best of the Best circles and scale new heights
Network and exchange ideas, knowledge and experiences, on continuous improvement and
innovation through the power of teams
Plenary Session (Best Practices)

Master Class (Case Study)
Team Excellence Project Presentations (Team Competition)
Industrial Visit (Learning Journey)
Quality Control Circles, Innovation & Quality Circles, Work Improvement Teams, Project
Team Members, Facilitators, Leaders, Best Practices Practitioners, Top and Middle
Management.
Creanova merupakan aktiviti perkongsian amalan terbaik dan pengiktirafan kepada organisasi
yang telah melaksanakan projek Pengurusan Lean. Organisasi akan melalui pemilihan diperingkat
saringan (Desk Audit) terlebih dahulu dan kumpulan projek yang terpilih akan bertanding di
CREANOVA.
Siapa yang patut hadir program ini?

Penyertaan Kumpulan LEAN
Kumpulan pelaksana projek LEAN.
Pemerhati
Terbuka kepada individu dari organisasi sektor awam dan
swasta yang berminat mendapatkan
pendedahan mengenai aktiviti dan pencapaian pelaksanaan projek LEAN.
RASIONAL
OBJEKTIF
Untuk memberi peluang kepada para peserta berkongsi dan bertukar idea mengenai amalan
terbaik pengurusan Lean
Peserta dapat mempelajari dari organisasi yang terbaik dalam mencapai pernambahbaikan
yang berterusan
Mendapatkan pengiktirafan terhadap usaha-usaha cemerlang melalui penglibatan organisasi
di dalam aktiviti Pengurusan Lean.
Dapat memupuk budaya perkongsian pengetahuan dan pembelajaran berterusan.
KANDUNGAN
Program CREANOVA merupakan sesi amalan terbaik pelaksanaan projek LEAN yang telah
dilaksanakan dan bagi mengiktiraf pelaksanaan projek tersebut berdasarkan kriteria yang telah
ditetapkan.
504
PESERTA
CREANOVA 2016
61
PARTICIPANTS
CONTENTS
OBJECTIVES
RATIONALE
505
62
ASIA PACIFIC QUALITY CONFERENCE (APQC)

The Asia Pacific Quality Conference (APQC) is an annual event organised by the Asia Pacific
Quality Organization (APQO) since has successfully led the promotion of yearly international
conference in the Asia Pacific. Sharing of scientific and technical advances in quality is done
through these conferences at APQC annual meetings hosted by Core Council Member Countries.
The Global Performance Excellence Award (GPEA) is one (1) of a major event also administered
by the Asia Pacific Quality Organization (APQO). APQO is a non-profit organization that serves
as an umbrella group that brings together all of the leading quality professional societies from
countries that border on the Pacific Ocean or are considered Asian / Pacific Rim nations. The
governing body of APQO includes representatives from Australia, Canada, Chile, China, India,
Indonesia, Korea, Malaysia, Mexico, Nepal, New Zealand, Pakistan, Philippines, Singapore, Sri
Lanka, Thailand, Turkey, United States of America, United Arab Emirates and Vietnam. The award
is sponsored by a foundation established by APQO called The Walter L. Hurd Foundation.
Management direction for the award is provided by the Global Performance Excellence Award
Executive Committee.

Share knowledge on best practices
Skill and experiences on service excellence
Networking and exchange ideas, and continuous improvement and innovation
Sharing Session (Best Practices)

Team Excellence Competition
Global Performance Excellence Award
(GPEA)
CEOs, COOs, Directors, Senior Leaders, Department Heads, Head of Operating Units, Senior
Managers, Professionals, Practitioners from all business, Industries and Non Profit Organisations.
National Convention on Team Excellence

Innovative Creative Circle Convention (ICC) which features the presentations of selected
circles among the gold award recipients in the Regional ICC Conventions. It is an annual
event where the best overall ICC Excellence Award winner is announced.
Quality Environment Convention (QE) is a platform for Quality Environment practitioners
to demonstrate their achievements in inculcating excellence in work culture through the
Quality Environment system.
Exposition is a unique platform which provides practitioners, academia and industry
players to showcase products and process breakthrough, new ideas and creativity on
productivity, innovation and competitiveness.
CEOs. Scholars, Administrators, Productivity Experts and Practitioners of Innovative

and Creative Circles, Quality Environment (5S) Practitioners from all sectors
RATIONALE
OBJECTIVES
The objectives of APIC 2016 are :

To showcase best practices and practical applications of excellent practices on
productivity and innovation.
To assist private and public organisations to improve productivity and enhance
innovation capabilities
To bring together a distinguished group of leading businessmen, industrialists,
scholars, administrators and productivity experts from all sectors of industries
CONTENTS
The Annual Productivity & Innovation Conference and Exposition (APIC) comprises of four
major events namely: the National ICC Convention, the National QE Convention, the Productivity
Conference and Innovation Exposition.
506
PARTICIPANTS
ANNUAL PRODUCTIVITY & INNOVATION

CONFERENCE AND EXPOSITION (APIC) 2016
63
MINI CONVENTION ON TEAM EXCELLENCE
Mini Convention On Team Excellence ini bertujuan:

Mendedahkan kaedah untuk membuat persembahan kepada kumpulan ICC yang baru.
Memberi peluang kepada dan pemerhati bertukar pengalaman dalam kegiatan ICC.
Memberi dorongan kepada kumpulan ICC yang baru di tubuhkan untuk menunjukkan
keupayaan kumpulan di dalam melaksanakan projek.
Pembentangan projek ICC yang telah Berjaya dilaksanakan di tempat kerja masing-masing
oleh kumpulan kumpulan ICC yang baru.
PESERTA
OBJEKTIF
Salah satu kaedah bagi menggalakkan kumpulan ICC yang baru mendapat pendedahan ialah
melalui penyertaan dalam Mini Convention On Team Excellence. Team Excellence Mini dibuka
kepada kumpulan ICC yang baru. Pengalaman membuat persembahan di peringkat Mini
Convention On Team Excellence membantu mereka meningkatkan keyakinan untuk menyertai
persembahan di peringkat wilayah dan peringkat seterusnya.
KANDUNGAN
RASIONAL
507
64
Kumpulan ICC
Kumpulam kumpulan ICC yang ditubuhkan kurang dari 2 Tahun.
Tidak pernah menyertai mana-mana Team Excellence (mini/wilayah kebangsaan)
sebelumnya.
Pemerhati
Terbuka kepada individu dari organisasi sector awam dan swasta yang berminat
mendapatkan pendedahan mengenai aktiviti dan pencapaian pelaksanaan projek ICC.
Sharing Session (Best Practices)

Team Excellence Project Presentations
(Team Competition)
Judge Review Session
Team Excellence from private and public sector

Observer from private and public sector.
RATIONALE
OBJECTIVES

Present their projects using the appropriate tools and techniques to be reviewed by judges.
Augmenting cooperation and fostering leadership within the organization,
Share experiences in improving the performance of the group,
Gaining recognition for outstanding efforts through participation in group activities Team
Excellence (ICC/QE(5S)/LEAN/TRIZ),
Choosing the Best Team Excellence to participate in the National Team Excellence 2016.
Selecting the most cost saving project to recognize as per recipient of MPCs Chairman
Awards.
Selecting the consistently and active organization participation in innovation project to
recognize as per recipient of MPCs Deputy General Awards.
CONTENTS
In todays highly competitive environment, the speed of the change becomes the competitive factor
in organizational strategy in line with the change; the Team Excellence activities have emerged
as one of the most effective means in encouraging industries to enhance their competitiveness.
Team Excellence activity has now evolved as part of the Malaysian Best Practices and highly
recognized for its effectiveness in solving problems at the workplace, thus contributing to
innovation of products that would satisfy customers needs, improvement in existing products
and services that would further delight customers, or reduce time and wastages to save cost and
simplify work processes.
The Regional Convention on Team Excellence is an annual event where some 200 participants
and observers from peninsular Malaysia and Sabah/Sarawak Region. The selected circles among
the Gold Award recipients in the Regional selected to the National level. It is an annual event
where the Best Overall Team Excellence Award winner announced. The innovative and creative
projects presented at the conventions are testament of the ability of the workforce in Malaysia in
applying their creativity and innovativeness to enhance productivity and competitiveness. The
Regional Convention on Team Excellence serves as a platform in giving due recognition to all
participating circles that have excelled in achieving value generation and cost savings for their
respective organisations.
The Regional Convention Team Competition is opened to any ICC / QE(5S) / LEAN / TRIZ project
team that has completed its project within the last 18 months. The project must be recognized
in its organisation and Teams are required to provide relevant information for the recognition.
508
PARTICIPANTS
REGIONAL CONVENTION ON TEAM

EXCELLENCE
65
PARTICIPANTS
CONTENTS
OBJECTIVES
RATIONALE
509
COMPETITIVENESS CHAMPION
PROGRAMME WORKSHOP
The workshop on Competitiveness Champion Programme organised by MPC will provide updates
on Malaysias competitiveness performance and initiatives undertaken by the Government
towards enhancing nations performance. The workshop will also provide a platform for
participants to discuss and share their views on competitiveness as well as to allow interaction
among the participants.
Acquire knowledge on Malaysias standings in international reports measuring various

areas across 300 over indicators.
Understand the methodologies used by IMD World Competitiveness Centre (IMD WCC) and
World Economic Forum (WEF) to produce the World Competitiveness Yearbook Report and
Global Competitiveness Report.
Be aware and understand the many initiatives undertaken by government and agencies to
enhance Malaysias competitive performance.
Will learn the many best practices from frontier countries.
Day 1
Overview of Malaysias competitiveness
performance in international
competitiveness reports.
Executives, Head of Departments and CEOs of private sector companies
Code
509
66
Presentations by selected agencies on

selected topic of discussion.
Briefing on Executive Opinion Survey
(EOS).
Venue
Date
Fee
P&I
ASOCIATE
PIC
P. Pinang
23 Feb 2016
Free
n/a
En. Mohammad Khairul

Hakimin Zainoor
Johor
Feb 2016
Free
n/a

Hakimin Zainoor
MPC HQ
3 March 2016
Free
n/a

Hakimin Zainoor
Kelantan
8 March 2016
Free
n/a

Hakimin Zainoor
Terengganu
9 March 2016
Free
n/a

Hakimin Zainoor
Sabah
15 March 2016
Free
n/a

Hakimin Zainoor
Perak / Melaka
12 April 2016
Free
n/a
Pn. Shahidah Samsudin
MPC HQ
14 April 2016
Free
n/a
Pn. Shahidah Samsudin
OUTSHINE PERFORMANCE THROUGH INNOVATION
CAPACITY BUILDING
67
ONLINE REGISTRATION SYSTEM

ON TEAM EXCELLENCE
Have your organisation and your team registered
for the Innovation Project?
About Online
Registration System
on Team Excellence
The online Registration System on
Team Excellence is a way to collate
and share the innovative projects
that add value to the organizations
with the aim of becoming an
integral part of the reference and
benchmarking processes. It is also
an avenue to recognize the excellent
teams that have successfully
implemented the projects in their
respective organizations.
STEP-BY-STEP GUIDE
01
Visit our website at

mpcservices.gov.my/
onlineicc
02
Click Register & register

your Organisation
03
Log-in with your

username & password
then click Log-in
04
Complete all the

required sections
05
Add your details Team

Information and Project
What ARE Team

Excellence Projects?
The projects that add value to the
company, such as new invention
of products that would meet
customers need, improvement
in existing products and services
that would delight customers,
reduced time wastage to save cost,
simplification in work processes
and so on.
Who is called Team

Excellence?
Any team, whether they are
from Innovative and Creative
Circle (ICC) team, Six Sigma team,
Lean Enterprise team or High
Performance team. This team has to
work together to proactively create
new value for their customers,
company and themselves by using
systematic tools and techniques.
68
In-House
Programmes
If you focus on results, you will

never change. If you focus on
change, you will get results.
In-House
Programmes
*Jack Dixon)
69
Business Excellence Framework (BEF)

Regardless of sector, size, structure, or maturity to be successful, organisations
need to establish appropriate man-agement framework with clear purpose. The
BEF is a practical and holistic approach to achieving excellence in all as-pects of
organisation performance.
BEF helps to transform organisation to achieve excellent performance through
Leadership Driving Policy and Strategy Planning as the main driver. Leadership
will achieve excellence with the engagement of people in the organisation.
Strategic Planning will result in an integrated and concerted effort through the
implementation of mission and vision by developing a stakeholder focused strategy.
Under BEF, Information is evaluated, shared, and displayed for deci-sion-making
and improvement. In addition, all actions taken by the organisation following BEF
are customer focused. Excellence organisations plan, manage and improve people
to their full potential. Furthermore, BEF recommends that all processes must be
continuously improved in order to fully satisfy, and generate increasing value for
customers, stakeholders and to achieve high performance results.
The BEF comprises of seven excellence criteria which are Leadership, Planning,
Information, Customer, People, Pro-cess and Results as shown below:
Malaysia Business Excellence Framework (MBEF)
Learn
70
System
Result
Planning
People
Information
Process
RESULT
LEADERSHIP
Driver
Customer
Innovate
Transform
In-House Programmes
71
In-House Programmes
72
In-House Programmes
73
What is Productivity?
An outcome of better use of resources that will improve
quality of life and sustain prosperity
Need for managers and workers to improve their performance
through improving the quality of products and services with
creativity and innovation
Productivity is something positive and implies the utilisation
of resources efficiently
SUSTAIN PROSPERITY
BETTER QUALITY OF LIFE
Outcome
PRODUCTIVITY
INNOVATION
Shared
Values
74
SYSTEM
INFRASTRUCTURES
TRANSPORT
MARKET
ACCESS TO
CAPITAL
MARKET
FISCAL
POLICY
TAXES
PROCESS
REGULATION
Enabling
Business
With
Coherent
Policies
HUMAN
CAPITAL
EDUCATION
Creating Jobs
and Growing
The Economy
PRODUCT
Industries
COLLABORATION COORDINATION
COMMUNICATION COMPETENCY
MPC Office
The way to get started is to quit

talking and begin doing.
75
MPC
Office
(Walt Disney)
The Tun Hussein Onn

National Eye Hospital
Amcorp
Mall
Taman
Jaya
Studio-e
Technology
Sdn Bhd
Armada
Hotel
Stesen
LRT
MPC
Petaling
Jaya
Hilton
Petaling
Jaya Hotel
Stamford
College
Pejabat
Persekutuan
Jabatan
Kimia
Majlis Bandaraya
Petaling Jaya
Kejururawatan
Puteri (PnC)
306'07.5"N 10138'40.0"E
mpc head office
Malaysia Productivity Corporation (MPC)

Lorong Produktiviti, Off Jalan Sultan 46200 Petaling Jaya Selangor.
Tel
Fax
6 03 - 7955 7266
6 03 - 7957 8068 (Blok Inovasi)
6 03 - 7955 1824 (Blok Produktiviti)
6 03 - 7956 1066 (HRD)
Web www.mpc.gov.my
Mail marketing@mpc.gov.my
Toll 1-800-88-1140
Facilities
Training Room
Multimedia Lab
Productivity Hall
Cafetaria
76
3 units
2 units
1 unit
1 unit
Prayer Room
Library
Meeting Room
2 units
1 unit
12 units
Intan
Square
Armada
Hotel
Nestle Products
Sdn Bhd
Hilton Petaling
Jaya Hotel
NAZA Brabus PJ
NAZA World
Auto Mall
Stamford College
PJ8 Service Suite
Petaling Jaya
College Art
& Design
Wisma Mcis Zurich

PJ
Community
College
Wisma Thrifty
Restoran
Syed
Jabatan
Pendaftaran
Negara
Restoran
KFC
Lembaga
Akreditasi
Negara
Menara
PKNS PJ
306'06.4"N 10138'21.8"E
mpc petaling jaya
Malaysia Productivity Corporation (MPC)

A-06-01 Level 6, Blok A, PJ 8, No. 23, Jalan Barat,
Seksyen 8 46050 Petaling Jaya, Selangor.
Tel
6 03 - 7960 0173 / 0176

6 03 - 7960 0178 / 0179
Fax 6 03 - 7960 0211

Mail marketing@mpc.gov.my
77
Masjid
At-taqwa
Perodua
(Kelana Agresif
Automart (M)
Sdn. Bhd.)
Al Jabbar Herbs
Kepala Batas
Naza Motor
Penaga
Lembaga
Tabung Haji
Bertam
Properties
Sdn Bhd
Allianze University
College of Medical
Sciences ( AUCMS )
Balai Bomba
Dan Penyelamat
Kepala Batas
Gelanggang
Futsal
Ibu Pejabat Polis
Daerah Seberang Perai
531'02.6"N 10026'41.7"E
northern region
Malaysia Productivity Corporation (MPC) Northern Region

Beg Berkunci 206, Jalan Tun Hamdan Sheikh Tahir, 13200
Kepala Batas, Seberang Perai Utara, Pulau Pinang.
Tel
Fax
6 04 - 575 4709
6 04 - 575 4410
Mail nro@mpc.gov.my
Facilities
Training Room
Hostel Room
Meeting Room
Productivity Hall
Cafetaria
78
4 units
31 units
1 unit
1 unit
1 unit
Recreation Room
Prayer Room
Library
Discussion Room
Teambuilding Park
2 units
2 units
1 unit
4 units
1 unit
Titiwangsa
Apartment
Lembaga Perindustrian
Nanas Malaysia
Masjid Jamek
Bandar Baru Uda
Sekolah Agama
Bandar Baru
Uda
Pusat Pertubuhan
Masyarakat (KEMAS)
Bank Simpanan
Nasional (BSN)
Bank Islam
Malaysia Bhd
Wisma
BBU
Jelita Aziz
Fashion
Academy
Medan Selera
Mahsuri
Sekolah
Kebangsaan
Bandar
Uda 2
Kurnia
Insurans (M) Bhd.
Jalan Padi Satu
Flat Bandar
Baru Uda
Pejabat Pengurus
Besar Wilayah
Johor Felcra
Berhad
Jabatan Kastam
Diraja Malaysia
Pejabat Risda
Negeri Johor
129'33.0"N 10343'20.6"E
southern region
Malaysia Productivity Corporation (MPC) Southern Region

No. 8, Jalan Padi Mahsuri, Bandar Baru UDA, 81200 Johor Bahru, Johor.
Tel
6 07 - 237 7422
6 07 - 237 7644
Fax 6 07 - 238 0798

Mail sro@mpc.gov.my
Facilities
Training Room
Hostel Room
Meeting Room
Productivity Hall
Cafetaria
7 units
39 units
1 unit
1 unit
1 unit
Recreation Room
Prayer Room
Discussion Room
Productivity Auditorium
2 units
2 units
4 units
1 unit
79

Berjaya
Megamall
Citibank
Kuantan
Gereja
Aphipany
Anglican
Al Ikhsan
Sports
Sdn Bhd
Kuantan
Medical Centre
Sdn. Bhd.
Hotel Grand
Continental
Wisma TNB
Kuantan
Jabatan
Tenaga Kerja
Negeri Pahang
Sekolah
Menengah
Perempuan
Methodist
Sri
Mahkota
Seafood
Bank
Simpanan
Nasional
Lot 66
Foodcourt
Foodcourt
Merdeka
Station
Digi-Tech
Communication
Centre
348'46.7"N 10319'51.1"E
east coast region
Malaysia Productivity Corporation (MPC) East-Coast Region

Aras 7, Wisma TNB, Lot 14, Seksyen 19, Jalan Gambut,
25000 Kuantan, Pahang Darul Makmur
Tel
80
6 09 - 513 1788
6 09 - 513 1789
Fax 6 09 - 513 8903

Mail mpcecr@mpc.gov.my
Petronas NGV
Tok Jiring
Klinik Desa
Petai Bubus
Pusat Permainan
Kanak-kanak
Terengganu
Pasar
Batu Enam
KUT
Kubang Jela
SMK Manir
Bukit
Tunggal
Stesen Mardi
Kuala Terengganu
Muzium Negeri
Terengganu
519'42.9"N 10305'02.9"E
terengganu office
Malaysia Productivity Corporation (MPC) Terengganu Oce

Lot No.1F 22, Kompleks Usahawan Terengganu (KUT),
Kubang Jela, Manir, 21200 Kuala Terengganu
Tel
Fax
6 09 - 6156089
6 09 - 6156089
Mail mpcecrt@mpc.gov.my
81
Jabatan
Kebajikan
Masyarakat
Masjid Sultan Mansor

Kampung Sireh
Pusat Kajian
Strategik Kerajaan
Negeri Kelantan
Western Union
Bank Simpanan Nasional
Jalan Kuala Krai
Zutra Alieya
Collection
Pejabat Pos
Kota Darul
Naim
Wira Tire
& Auto
Service
Center
Deretan
Flat
Mazda
Service
Center
GOFA
Design
Sekolah Kebangsaan
Sultan Ismail 1
Toyota Service
Center Jalan
Kuala Krai
Kelantan
Batik
Surau
Sekolah Rendah
Kebangsaan Sultan
Ismail (1)
606'31.6"N 10214'21.4"E
kelantan office
Malaysia Productivity Corporation (MPC) Kelantan Oce

Tingkat 3, Wisma PERKESO,
Jalan Kota Darulnaim 15538 Kota Bharu
Kelantan Darul Naim
Tel
82
6 09 - 741 6260
6 09 - 741 6262
Fax 6 09 - 741 6263

Mail mpcecrk@mpc.gov.my

Centre
Point
Sabah
a'Marina Court
Condominium
Consulate General of
The People's Republic
of China
Marina Court
Luxury Penthouse
Holiday Stays
at Marina Court
Resort Condominium
Hotel
Deleeton
Marina Court
Resort Condominium
Public
Mutual
Berhad
Ocean
Seafood
Village
Star City
Mall
CIMB Bank
Api-Api Centre
Butik
Busana
Sabah Economic
Development
Corporation
Dynamic
Holiday
Cruise
Sekolah Jenis
Kebangsaan (Cina)
Chung Hwa Kota Kinabalu
Plaza
Wawasan
Tang
Dynasty
Hotel
Ibu Pejabat Polis

Daerah Kota
Kinabalu
UMNO
Building
Bank Simpanan Nasional
Kota Kinabalu Main Branch
558'26.3"N 11604'09.7"E
Maybank
Karamunsing
sabah region
Malaysia Productivity Corporation (MPC) Sabah Region

Level 2, Menara MAA, No. 6, Lorong Api-Api 1,
88000 Kota Kinabalu, Sabah
Tel
6 088 - 233 245

6 088 - 456 498
Fax 6 088 - 242 815

Mail sbo@mpc.gov.my
83
Pine Villa Garden

Taman
Sepakat
Jaya
Karisma Lancar
Sdn. Bhd.
Synchrowood
Sdn. Bhd.
Oceania
Construction
Sdn. Bhd.
Lee Sing
Logistics
Demak Laut
Commercial
Centre
I-Qyzen
Enterprise
Sirim Berhad
Kuching
Genx Composite
Engineering
Sdn. Bhd.
Hong Kong Noodle

House Demak Laut
Industrial Park
135'21.9"N 11024'32.2"E
sarawak region
Malaysia Productivity Corporation (MPC) Sarawak Region

Lot 894, Lorong Demak Laut 3A, Taman Perindustrian
Demak Laut, Jalan Bako, 93050 Kuching, Sarawak Bumi Kenyalang
Tel
6 082 - 439 959

6 082 - 439 960
Fax 6 082 - 439 969

Mail sko@mpc.gov.my
Malaysia Productivity Corporation (MPC) Sarawak Region

Training Room
Productivity Hall
Multipurpose Room
Multimedia Room
84
5 units
1 unit
1 unit
1 unit
Discussion Room
Library
Gymnasium
5 units
1 unit
1 unit
!!!!!!
:## # # # # # #
!!!!!!
*Akademik:## #
#*#Umur:## #
#############H/P#:## ! ! ! ! ! !
*Akademik:## #
*##Umur:## #
#############H/P#:## ! ! ! ! ! !
:# ! ! ! ! ! !
:# ! ! ! ! ! !
:# ! ! ! ! ! !
:# ! ! ! ! ! !
:# ! ! ! ! ! !
:# ! ! ! ! ! !
:# ! ! ! ! ! !
:# ! ! ! ! ! !
# EEmail#
ii.# Nama#Peserta#
# Jawatan#
# EEmail#
iii.# Nama#Peserta#
# Jawatan#
# EEmail#
#############H/P#:## ! ! ! ! ! !
#*#Umur:## #
:# ! ! ! ! ! !
# EEmail#
<25#####
Sijil####
26E35#####
Diploma##
26E35#####
Diploma##
26E35#####
Diploma##
26E35#####
Diploma##
26E35#####
Diploma##
36E45#####
Ijazah#####
36E45#####
Ijazah#####
36E45#####
Ijazah#####
36E45#####
Ijazah#####
36E45#####
Ijazah#####
>45##
PHD##
>45##
PHD##
>45##
PHD##
>45##
PHD##
>45##
PHD##
Bil.#Peserta##
:## # # # # # #
:## # # # # # #
:## # # # # # #
:#
LainElain#(Sila#nyatakan)#:#
Perkhidmatan#Runcit##
Pertanian##
Perkhidmatan##Awam##
Bumiputra##
Multinasional#
Jabatan/Bahagian##
EEmail##
#
#
:## # # # # # #
:## # # # # # #
:## # # # # # #
Tunai###
######
Negeri#:## # # # # #
Poskod#:## # # # # #
########
No.#Faks:## # # # # # #
#######No.#Tel:## # # # # # #
######No.#H/P:## # # # # # #
Perundingan##
Pendidikan#/#
Sains#/#Teknologi#/#ICT#
Pembinaan#
Enterpris#
Talian##Bebas#Tol#:#1E800E88E1140########Laman#Web#:##www.mpc.gov.my#
PERBADANAN!PRODUKTIVITI!MALAYSIA!(MPC)#
Pn.#Pn.#Noorsamsinar#Sum#Abdullah#(noorsamsinar@mpc.gov.my)#03E7955#7266#ext#336#
Pn#Nur#Syafina#Anuar#(syafina@mpc.gov.my)#03E7955#7266#ext#389#
Jabatan#Inovasi#Enterpris,#Lorong#Produktiviti,#Off#Jalan#Sultan,#46200#Petaling#Jaya,#Selangor#
Tel#:#+603E7955#7266#ext.#336/465/426##Faks#:##03E#7960#6264#/#03E7955#1824#
Email#:#omi@mpc.gov.my#/#malek@mpc.gov.my#
Sumber#Manusia/#
Tanah/Koperasi/Polis/#
Tentera/#NGO/Seni/#
Keusahawanan#
Kerajaan#
Pindah##Wang##(Maybank!!:!564164438566)#
Website:# # # # # # #
Cop#Rasmi#Organisasi:# #
#
Pengangkutan#/Utiliti#
Kewangan#/#Perdagangan##
##
LPO##
No.#P&I#Associate#:## # # # # # #
Cek###
Perlombongan#/#Perkilangan##
Bukan#Bumiputra!#
Syarikat#Besar#
No.#Faks:# # # # # #
#*Cara#Bayaran#:###
!!No.#Cek/LPO#:## # # # # #
Kenyataan!#
#####1.###Pendaftaran#dan#pembayaran#hendaklah#dibuat#LIMA!HARI!sebelum#program#bermula.#
#####2.###Pendaftaran#boleh#dibuat#melalui#pos,#faks#atau#eEmail#dengan#menggunakan#BORANG!PENDAFTARAN!MPC!!sahaja.#
#####3.###YURAN!PENUH!dikenakan#bagi#NOTIS!PEMBATALAN!penyertaan#bertulis#yang#DITERIMA!KURANG!DARI!LIMA!HARI!sebelum#program#bermula.##
#####4.###Peserta#yang#gagal#mengikuti#program#MPC#TIDAK!DI!KEMBALIKAN!YURAN.##
#####5.###NOTIS!PEMBATALAN!penyertaan#KURANG!DARIPADA!LIMA!HARI#tidak#akan#di#layan,#walaubagaimana#pun#peserta#gantian#adalah#di#aluEalukan.#
#####6.###MPC!BERHAK!menukar#tempat#/#fasilitator#/#kandungan#program#/#menjadualkan#semula#/#membatalkannya##atas#sebabEsebab#yang#tidak#dapat#dielakkan.##
#####7.###Borang#pendaftaran#MPC#boleh#didapati#melalui#Laman#Web##:##www.mpc.gov.my##
#
Jawatan##
10.## Pegawai#Dihubungi####:## # # # # # #
#
#
9.# *Sektor#Ekonomi##
*Status#
:#
*Saiz#Organisasi## :#
:## # # # # # #
# No. Tel #
8.#
:## # # # # # #
7.#
:## # # # # # #
6.## Alamat##Terkini##
5.## Nama#Organisasi## :## # # # # # #
4.# No.#ROC/ROB##
3.# Jumlah#Bayaran##
Pembayaran di buat atas nama PERBADANAN PRODUKTIVITI MALAYSIA untuk peserta kami mengikuti program di atas.
*Akademik:## #
:# ! ! ! ! ! !
# Jawatan#
<25#####
##*Umur:## #
:# ! ! ! ! ! !
iv.# Nama#Peserta#
:# ! ! ! ! ! !
# EEmail#
Sijil####
*Akademik:## #
:# ! ! ! ! ! !
<25#####
Sijil####
<25#####
Sijil####
<25#####
# Jawatan#
iv.# Nama#Peserta#
#*#Umur:## #
#############H/P#:## ! ! ! ! ! !
:# ! ! ! ! ! !
# Jawatan#
Sijil####
*Akademik:## #
:#
i.# Nama#Peserta#
##############H/P#:##
######
Tempat#:#########
:## # # # # # #
1.## Tajuk#Kursus##
#2.##
TTarikh##
Terima kasih diatas penyertaan anda dalam program MPC. Sila lengkapkan borang ini dan tanda *(X) dalam petak yang berkenaan.
BORANG PENDAFTARAN
PROGRAM PENINGKATAN PRODUKTIVITI & INOVASI
Follow Us On
Like Us On
Follow Us On
http://www.mpc.gov.my
Follow and Like Us On
A TESTIMONY OF OUR DEDICATION AS A

PRODUCTIVITY AND INNOVATION ORGANISATION
Efficiency Service
Award 1999
Anugerah Pembangunan
Sumber Manusia
Berhad 2007
bagi Pembangunan
Sumber Manusia Kategori
Penyedia Latihan
United Nations
Public Service Awards
2004
Anugerah Kualiti
Ketua Pengarah
Perkhidmatan
Awam 2003
Anugerah Pembangunan Sumber

Manusia Berhad 2003
bagi Pembangunan Sumber
Manusia Kategori Penyedia Latihan
Over the last 10 years MPC has conducted 5,031 training programmes and trained
107,942 participants from both manufacturing and services industries in Malaysia.
MPC Training and Management Systems Development programmes have
benefited over 20 countries among the Asia Pasific and South-south Countries.
M P C ' S G L O B A L PA R T N E R S

MPC Services Directory 2016 2

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

MPC Services Directory 2016 2

Uploaded by

Copyright:

Available Formats

Productivity is

About Malaysia Productivity Corporation

SERVICES DIRECTORY 2016

Contact Us: MPC Offices

SERVICES DIRECTORY 2016

This is crucial in order for the country

SERVICES DIRECTORY 2016

SERVICES DIRECTORY 2016

Towards a Quantum Leap Impact on

SERVICES DIRECTORY 2016

KNOWLEDGE BASED MANAGEMENT

SERVICES DIRECTORY 2016

Provide international best

Undertake relevant productivity

SERVICES DIRECTORY 2016

SERVICES DIRECTORY 2016

SERVICES DIRECTORY 2016

Improve the capacity of the enterprise

Introduce new innovation paradigm

Knowledge for information management

Enhance the leadership system and

Inculcate sharing culture among

Nurture the mindset of employees in

Share best practices

Increase the enterprise innovation

SERVICES DIRECTORY 2016

Enterprise Innovation Intervention

To share best practices

Research and Survey

SERVICES DIRECTORY 2016

Improves the quality of productions and services,

Coordinates employees needs with the responsibility

Improvises communication between the managers

Improves the management of the organisation.

Fosters Kaizen culture and innovation into an

SERVICES DIRECTORY 2016

SERVICES DIRECTORY 2016

Sustaining Productivity Growth through

Intervention programmes in the forms

Prime Minister Industrial Excellence

SERVICES DIRECTORY 2016

Knowledge Sharing is Power

Upkeep the institutional

Provide benchmarks for higher

Develop instruments and

Establish Customer Satisfaction

SERVICES DIRECTORY 2016

STRATEGIC NETWORKING &

Establish International and local collaboration

Provide benchmarks and best practices

OUR SOCIAL NETWORK

Allow client to receive latest news & information

SCAN QR & BARCODE

SERVICES DIRECTORY 2016

The reward for work well done

SERVICES DIRECTORY 2016

Innovative and Creative

Audit Dalaman Amalan

Innovative and Creative

SERVICES DIRECTORY 2016

Innovative Creative Circle

Mini Convention on Team