Amanda Elizabeth Carlson

445 Harvest Terrace

Clover, SC 29710
803.389.0933
Email: carlson.amandae@hotmail.com
Profile: Seeking entry level position within a well developed company to build a career in,
starting in customer service, tech work. A hard worker, self-starter, always providing quality
customer service consistently. Dedicated to success within the banking industry.

Experience
BB&T - 1251 Arrow Pine Drive, Charlotte NC 28273
December 2015 - Present
Financial Crime Detection Specialist - Call center environment, worked full time on second shift,
nights and weeknds. Took inbound calls, and made outbound calls when not busy, the highest
performing associate with cases worked per hour. Provided excellent customer service, and
assisted customers with determining whether fraud had been present on their credit cards, and if
needed, assisted them with getting a new card and the fraudulent charges handled in a timely
manner. Met and exceeded all expectations, even as one of the newest employees.
Fifth Third Bank - 6310 Fairview Road, Charlotte NC 28210
December 2014 - December 2015
Customer Service Representative - Full time teller, performing various transactions, assisting
customers with their financial needs. Recommended products based on customer's financial
needs assessment. Assisting Branch manager with compliance audits and branch efficiency
objectives. Meeting and exceeding performance expectations. Providing quality and consistent
customer service, assisting other members of the bank by helping with different regional
activities, such as a newsletter.
Carowinds Amusement Park - 14523 Carowinds Boulevard, Charlotte NC 28273
March 2011 November 2015 - Various Positions
Retail Sales Operated merchandise sales on single coverage, able to open and close retail
store. Responsibilities included daily and seasonal balancing of the cash drawer as well as
providing knowledgeable and friendly customer service to each guest. Continually exceeded
sales expectations.
Customer Service Seasonal work in the Scarowinds theme park entertaining guests.
Laser Quest 10403 Old Park Drive, Charlotte NC 28210
February 2013 March 2014
Crew Member Provided excellent customer service for guests.
responsible for daily balancing of cash receipts.

Operated cash register,

Cracker Barrel Old Country Store 295 Carowinds Boulevard, Ft Mill, SC 29708
August 2012 May 2013
Retail Sales Provided friendly customer service to visiting guests, operated cash register.
Responsibilities included up selling based on customer needs, balancing cash register daily.
Continually exceeded sales expectations.

Education
Clover High School, Clover South Carolina 2008 2012
Graduated 3.2 gpa
Aveda Institute of Charlotte, Charlotte NC 2012 2013
Graduated as licensed hairdresser in North Carolina
*Prefer customer service and sales to hair styling