Communication

A two-way process in which everyone is both a sender and a receiver of

ideas, insights, facts, information or emotions.
It is fundamental to organizations and serves as a link in the organization
Non-verbal
1. Body Language facial expression, gesture, posture
2. Vocal tones pitch, loudness, rhythm, clarity of speech
3. Physical Appearance manner of dressing hairstyle
4. Silent message

Forms of Organizational Communication

Formal
Types of Formal
1.
2.
3.
4.
Informal

Organizational Communication
Downward
Upward
Lateral
matrix

What are the Kinds of Organizational Communication System?

Operations Information
Regulatory Information
Maintenance and Development Information

How do we communicate
1)
2)
3)
4)
5)
6)

Think thru what you want to communicate

Determine ways to communicate
Choose right words to communicate
Appeal to the interest of the receiver
Ask questions
Get feedback from the receiver

Ten Commandments for Good Listening

1) Stop talking!
2) Put the talker at ease
3) Show the talker you want to listen
4) Remove distractions
5) Empathize with the stalker
6) Be patient
7) Hold your temper
8) Go easy on argument and criticism
9) Ask questions
10)
Stop talking!