Professional Documents
Culture Documents
Product Identifiers
Product
WorkCentre 4265
Voltage
110V
Product Code
E5B
Service Factors
Service Factors1
Avg. Monthly Copy Volume/Transactions
Estimated Service Calls/Year
Service Call Repair Time (hrs) including travel1
Estimated Parts Cost/Year ($US)2
1
2
WC4265
5.5K
.03
1.25
$39.66
Name
Function
Phone #
Aaron Woods
Director, NARS
Relationship & Partner
Programs
Eastern Region ASP
Partner Manager
Central Region ASP
Partner Manager
Western Region and
Canadian ASP Partner
Manager
Channel Dealer Service
Manager XAD and
PAD
503-685-2045
Mike Brown
A current list of labor rates can be found in the current ASP agreement on the
Worldwide Service Partners website at www.office.xerox.com/partners.
Toni Delettera
Jaime Arellano
Service Strategy
There will be a WorkCentre 4265 Service Training Differences from WorkCentre
4250/4260 training package offered. This training will consist of the content that is
currently in the WC4250/4260 training with a differences module that will highlight
the changes. The training is designed to be taken without hardware, however the
Student's learning experience will be enhanced if hardware is available. The
differences course will take approximately 1 hours to complete.
Product
WC4265 Differences
Course Code
W4265XT
Duration
1 Hour
Method
LivePlay Learning@Xerox
Prerequisites
W4265XT WorkCentre 4265 Service Training Differences From WorkCentre
4250/4260 course requirements:
Cathy Montgomery
585-422-0850
310-333-7031
972-420-2043
Phone #
NACSC
1-800-821-2797
Customer Helpdesk
(NARs US & Canada)
C&TS Customer and
Technical Support
678-795-6324
Inventory Control
Xerox Service Pricing
and additional product
information
North American
Customer Support
Center
Xerox Customer Service
and Support
USSP Authorized
Service Provider
Technical Support
Helpdesk (TCN # req'd)
ASP parts order support
1-800-835-6100
1-800- 249-0347
prompt 3
1-800- 249-0347
prompts 3,3,1
https://www.office.xerox.com/resellers
https://partner.xerox.com/dealer
Spares/Parts Support
Parts for the WorkCentre 4265 can be purchased directly from Xerox Corporation
with the applicable parts discount.
ASPs can order service parts directly from the ASP websitewww.office.xerox.com/partners (TCN # and password required).