Application Framework (TAM)

FUNNEL/WORKFLOW MANAGEMENT

CHANNEL SALES MANAGEMENT

Create and promote leads
Lead management

SALES AIDS
SALES JOB AIDS
SALES PRODUCT SUPPORT

DIRECT SALES FORCE

Opportunities dispatching
Opportunity & quote management

SALES ACCOUNT MANAGEMENT

CUSTOMER/PROSPECT DATA ACQUISITION
Sales account assignment
Sales account planning

SALES & MARKETING REPORTING

SALES & MARKETING REPORTING
PRODUCT STRATEGY / PROPOSITION MANAGEMENT
Strategy capturing and management
Link strategy to propositions
Strategy delivery project management

COMPENSATION & RESULTS

SALES COMPENSATION
COMPENSATION RESULTS REPORTING

Proposition organization
Link propositions to products
Strategy performance reporting

PRODUCT CATALOG MANAGEMENT

Product Catalog Management is a realization of the Cross Domain Catalog Management application in the Customer Domain
PRODUCT LIFECYCLE MANAGEMENT
Solicit product requirements
Provide detailed product specifications
Manage existing products
Implement marketing and offer strategies

PRODUCT PERFORMANCE MANAGEMENT

Product campaign tracking
Product revenue reporting
Product cost management
Product inventory optimization

Model products
Introduce new products
Obsolesce/retire products

Product cost reporting

Product sourcing determination

Product capacity analysis

Create and promote contacts

Sales quotation

CUSTOMER SLA MANAGEMENT

Customer SLA issue reception

Literature dispatching

Sales quotes dispatching

Territory management

Customer SLA collection

Customer SLA analysis

Forecast analysis

Upgrade customers products / services

TELESALES
Action items and follow ups
Order tracking capabilities

Holistic customer view

Cross sell / up sell recommendations

Multi media integration

Order capture negotiation and activation

RETAIL OUTLET
Customer information management
Self service kiosk

Contact and retention management

Agent portable device support

Order capture and negotiation

Retail store integration

VIRTUAL NETWORK OPERATORS

Customer information management
Receivables and collection activities

Contact and retention management

Problem resolution

Order capture and negotiation

Data fencing

Scripting

Problem resolution

Billing management activities

VNO personalization

Utilize service performance and service problem management functions

Use a detailed service inventory to create customer connectivity / topology view
Receive service quality of service violation data
Update the case with a cause code

CUSTOMER PROBLEM REPORTING

Generate operational reports

Generate customer problem lifecycle tracking reports

CUSTOMER PROBLEM LIFECYCLE MANAGEMENT

Create a case if needed
Relate the given case to a workforce management dispatch
Associate correct diagnostic code to the case

Relate the given case to an existing case / trouble ticket if appropriate

Tracking of the case, including the related activities
Case archival

SOLUTION MANAGEMENT
SOLUTION REQUIREMENT CAPTURE
PRICE OPTIMIZATION

CUSTOMER PROBLEM RESOLUTION

Taking necessary measures to address the problem and correct it
Utilize resource / service problem management functions to repair customer product / service

PROPOSAL MANAGEMENT
SALES NEGOTIATION

OFFER MANAGEMENT
SOLUTION PRICING

CUSTOMER PROBLEM VERIFICATION & CLOSURE

Verify with the customer that the problem has been fixed
Verify that the service and/or resource level tickets closure

CONTRACT MANAGEMENT
CONTRACT GENERATION

CONTRACT IMPLEMENTATION

CONTRACT TRACKING & STORAGE

SOLUTION DESIGN

CUSTOMER

Inquiry handling
Partner integration

TRANSACTIONAL DOCUMENT PRODUCTION

TRANSACTIONAL DOCUMENT FORMATTER
DOCUMENT DELIVERY

TRANSACTIONAL DOCUMENT GENERATOR

DOCUMENT ARCHIVING

CUSTOMER & NETWORK CARE

CONTACT CHANNEL MANAGEMENT

ROLE BASED PORTAL

CUSTOMER INSIGHT MANAGEMENT

CUSTOMER PROFILING
CUSTOMER RECOMMENDED ACTION
CUSTOMER CONTEXT MAP BUILDING

CUSTOMER SELF EMPOWERED FULFILLMENT

Product catalog and offerings browsing
Guided selling driven view for offer eligibility
Shopping cart driven order management
Knowledge management access

CENTER ADMINISTRATION

CUSTOMER OPERATIONAL DECISIONING

CUSTOMER EXPERIENCE MONITORING
CUSTOMER SATISFACTION VALIDATION

CUSTOMER SERVICE REPRESENTATIVE TOOLBOX

Single sign-on
Centralized data entry


Embedded actions Launch in-context common actions
CSR FULFILLMENT
Product catalog and offerings browsing
Assigned product maintenance
Jeopardy notifications

Customer information dashboard

Conversational scripting

Order take-over and relinquish

Error resolution
Business / financial / operational reporting

Loyalty communications management

Loyalty subscription management

RECEIVABLES MANAGEMENT
RECEIVABLES MANAGEMENT
Posting of invoice charge items from billing
Financial account management

Application of payments
Advance payment acceptance

Deposit management
Bill preparation

JOURNALIZATION
FINANCIAL REPORTING
Payment validation & authorization

Payment settlement

BILL INQUIRY
Balance statement
View unbilled charges

List all invoices

Generate bill on demand

View exact bill image

View usage summary and details

List all charges per invoice

DISPUTE MANAGEMENT
CASE WORKFLOW

CASE CORRELATION & ANALYSIS

CASE REPORTING

ADJUSTMENTS
CASE ARCHIVAL

BILLING EVENT MANAGEMENT

Tracks the case until closed

Raises jeopardies on the case as appropriate
Creates and manages case worklists
Sequences the various steps of the case

Self registration to online services

Service request amendment
Alerts and notifications setting
Service requests and SLA reporting

Service requests management

Service request closure
Address book management
Corporate customer support

BILLING EVENT PROCESSING

Collection (including gateway functions)
Analysis

Guiding
Summarization

BILLING EVENT ERROR MANAGEMENT

The ability to categorize unbilled events
Correction capabilities

Features to identify the error cause

Re-distribution features to send the usage to the proper destination(s)

CUSTOMER SELF EMPOWERED BILLING

Bill view
Payment capture
Penalties view
Calls assignment for classification of usage

CSR ASSURANCE

Collection
Collection inquiries query treatment path
and collection history
Perform manual collection activities
Payment arrangement settlement Payment
arrangement settlement with the customer
Issue write-offs
Manual intervention in collection treatment

CUSTOMER LOYALTY PRIZE MANAGEMENT

CUSTOMER LOYALTY BALANCE MANAGEMENT

CSR guidance

Order capture and negotiation

CSR access to a specific order
Orders administration

Payment plan monitoring

COLLECTION POLICY EXECUTION AND MONITORING

Collection decision engine
Collection treatment management
Collection execution monitoring
Manual intervention

BILLING INQUIRY, DISPUTE & ADJUSTMENT MANAGEMENT

Close the customer trouble ticket

Document the cause code

CASE DEFINITION AND CONFIGURATION

CUSTOMER SELF EMPOWERED ASSURANCE

Account management
Service request submission
Users management
Access to call center agents
Access to knowledge management
database and solutions to common problems

Assigned products maintenance

Reports on fulfillment and SLA aspects
Rate plans amendment
Corporate customer support
Alerts and notifications setting
Access to call center agents

COLLECTION POLICY DEFINITION AND CONFIGURATION

Collection flows creation
Collection rules definition

PAYMENT MANAGEMENT
Payment interface management

CASE MANAGEMENT

INDIRECT SALES PORTALS

COLLECTION MANAGEMENT

COLLECTION SETTLEMENT
Build payment plan

CUSTOMER PROBLEM DIAGNOSTICS

Determine the source (root cause) of the problem
Use diagnostics / testing tools to determine the actual cause
Utilize the supplemental data to resolve the customer problem
Correlate events associated with customer contact to determine source

Mass transaction feed of new orders

Registration of pre activated service / product

CUSTOMER SELF MANAGEMENT

CUSTOMER PROFILE MANAGEMENT

CUSTOMER INTERACTION COLLECTION AND STORAGE

Customer SLA reporting

ID services customer has subscribed to

Access to a complete customer problem history database

CASE TRACKING & MANAGEMENT

Oversees the transfer of the case to appropriate internal applications
Provides status on the overall case
Escalates jeopardies to appropriate management levels
Updates the state of a case
Notifies case has been closed / completed
CUSTOMER INFORMATION MANAGEMENT
CUSTOMER HIERARCHY AND GROUP MANAGEMENT
CUSTOMER CREDIT MANAGEMENT
CUSTOMER SUBSCRIPTION MANAGEMENT

Customer SLA violation management

CUSTOMER PROBLEM QUALIFICATION & RECEPTION

ID customer/customer validation
Reception of problems from various sources
Problem triage

AFFILIATES
Mass service / product activation
Activation of service / product sold by affiliate

BILLING

CUSTOMER PROBLEM MANAGEMENT

DEALERS
Customer Acquisition

SALES PORTALS
INTERNAL SALES PORTALS

PRODUCT

ASSURANCE

BUSINESS PROCESS MANAGEMENT & WORKFLOW

MARKET / SALES

CAMPAIGN & FUNNEL MANAGEMENT

CAMPAIGN MANAGEMENT
Campaign analytics
Campaign design
Lead generation & management
Campaign execution & refinement
Campaign performance tracking

FULFILLMENT

Distribution
Correlation

Mediation

Unbilled charges view

Dispute capture and resolution
Address book driven usage view
Reports on usage and charges

Enrichment
DEVELOPERS PORTAL

OPERATIONS SUPPORT & READINESS

Usage view
Usage and charges comparison
Split statement for demarcation between calls
Corporate customer support

Force account into collection / stop collection

Change collection policy
Pause / resume collection treatment
Collection agent reassignment

API LIFECYCLE MANAGEMENT

STRATEGY, INFRASTRUCTURE & PRODUCT

Payment
Immediate Payment of Balance / Specific Invoice
Prepaid recharge

CUSTOMER ORDER LIFECYCLE MANAGEMENT

Pending orders maintenance
Order Versioning Maintenance
Tracking & logging
Order cancellation
Ordering Business rules

Policies on interpretation of test results

SERVICE TEST COMMAND AND CONTROL

Access the various service test devices

Command and control the various service test devices

SERVICE TEST LIFECYCLE MANAGEMENT

Scheduling
Setting up the test configuration
Test execution
Test results interpretation
Management of service testing rules

Retrieval of appropriate inventory data

Acquisition and management of test resources
Tear down of the test configuration
Reporting of test results back to the client

RESOURCE

PRIVACY DASHBOARD
Privacy Profile Type Creation

SERVICE TEST LIFECYCLE MANAGEMENT

Automated invocation of a test and retrieval of results

IMPLEMENTATION PLANNING
Implement tactical plans locally

Provide physical implementation information

TACTICAL PLANNING
Implementing strategic plans at all technology layers
Support network rearrangement
Remedial relocation of network capacity in response to unpredicted demand
Detailed design and implementation of interconnect with other operators
Reactive planning for fulfillment
Reactive planning for fault management
Reactive planning for performance management

CATALOG
MANAGEMENT

PLANNING DESIGN AUTOMATION

Applies algorithmic and heuristic analysis of the network
Use generalized capability view of the network
Supports forecasting functionality

Tracks the various distributed orders until completed

Raises jeopardies
Completes the customer order
Buffers submit an order to be processed at a future date

Privacy Data Exposure

Privacy Consent

Manual test initiation and control

SERVICE ORDER MANAGEMENT
SERVICE ORDER ORCHESTRATION:

Product/service order decomposition

SERVICE DESIGN/ASSIGN:

Design solution

Service order tracking & management

Assign/procure network resources

Procure access

Procure CPE

SERVICE ORDER PUBLICATION

RESOURCE TEST MANAGEMENT

RESOURCE TEST STRATEGY AND POLICY MANAGEMENT
Test rules defining the strategies for carrying out the test

Policies on interpretation of test results

Service parameters reservation

Service configuration

SERVICE ACTIVATION MANAGEMENT:

Plan service activation

SERVICE DESIGN/ASSIGN:

Manual test initiation and control

RESOURCE TEST LIFECYCLE MANAGEMENT

Scheduling
Setting up the test configuration
Test execution
Test results interpretation
Management of resource testing rules
Management of test head availability

Retrieval of appropriate inventory data

Acquisition and management of test resources
Tear down of the test configuration
Reporting of test results back to the client
Management of test head resource capacity
Management of test results

Resource inventory retrieval

Resource inventory update

SERVICE CONFIGURATION MANAGEMENT

Service parameters allocation
Compose a service configuration plan

SERVICE ORDER ORCHESTRATION

Product/service order decomposition

RESOURCE TEST SERVICES

Automated invocation of a test and retrieval of results

Service order validation

Service availability

Update service inventory

Cross service dependencies

Service configuration activation

Activation notifications

SERVICE ORDER MANAGEMENT

RESOURCE TEST COMMAND AND CONTROL

Access the various resource test devices
Command and control the various resource test devices or network elements required to perform resource testing
Manage test heads

RESOURCE INVENTORY MANAGEMENT

Resource inventory information model
Resource inventory update notifications

Service data collection

Design solution

Service order tracking & management

Assign/procure network resources

Procure access

Procure CPE

SERVICE ORDER ESTABLISHMENT:

Service data collection

Service order validation

Service availability

SERVICE ORDER ESTABLISHMENT:

Service data collection

Service order validation

Service availability

SERVICE CONFIGURATION MANAGEMENT

Service parameters allocation
Compose a service configuration plan

Resource inventory reconciliation

SERVICE ACTIVATION MANAGEMENT:

Interfaces to Workforce Management

Supports interface to financial control in order to
authorize the expenditure

WORKFORCE MANAGEMENT

Service parameters reservation

Service configuration
Plan service activation

Update service inventory

Cross service dependencies

Service configuration activation

Activation notifications

LOCATION MANAGEMENT
Location structure customization
Location replenishment

Supports links to vendors ERP

Support project management of build projects
Coordinate project activities with the suppliers

Provide jeopardy management

Support collaborative project management across
business boundaries

JEOPARDY MANAGEMENT

RESOURCE ORDER MANAGEMENT

WORKFORCE SCHEDULE MANAGEMENT

WORK ORDER TRACKING & MANAGEMENT

WORK ORDER ANALYSYS

WORKFORCE MANAGEMENT REPORTING

Location search
Location profiling

NETWORK NUMBER INVENTORY MANAGEMENT

Number acquisition & inventory establishment
Number assignment

Number search
Number aging

WORK ORDER ASSIGNMENT & DISPATCH

WORKFORCE CONFIGURATION AND SETUP

Repository integrity
Change history

RESOURCE ORDER ORCHESTRATION

RESOURCE SERVICE ORDER VALIDATION

RESOURCE DESIGN / ASSIGN

Resource availability
Resource order configuration management

RESOURCE ORDER PUBLICATION

SERVICE PROBLEM TRACKNG AND MANAGEMENT

SERVICE QUALITY MANAGEMENT

Service quality model establishment
Service quality analysis

Service quality collection & monitoring

Service quality reporting

SERVICE PERFORMANCE MANAGEMENT

Collection of relevant resource data
Service performance event correlation and filtering

SERVICE PERFORMANCE ANALYSIS

Analyzing performance data received from service performance monitoring
Determining the root causes of service performance degradations
Provide recommendation

RESOURCE DISCOVERY
OSS INVENTORY/DATA SYNCHRONIZATION MANAGEMENT

SUPPLIER/
PARTNER
ENTERPRISE

REVENUE ASSURANCE MANAGEMENT

HR MANAGEMENT

DETECTION OF DATA DISCREPANCIES

PAYROLL MANAGEMENT

DETECTION OF DATA INTEGRITY AND CORRECTNESS PROBLEMS

PERFORMANCE MANAGEMENT & FEEDBACK

RATING AND BILLING VERIFICATION

GOVERNMENTAL & REGULATORY TRACKING & REPORTING

INVESTIGATION OF REVENUE LEAKAGES

TIME REPORTING & ATTENDANCE MANAGEMENT

GROUPING AND CLASSIFICATION OF LEAKAGES

RECRUITMENT & STAFFING

EQUIPMENT AND SYSTEM TESTING

ETHICS & COMPLIANCE

TROUBLE REPORTS AND ALARMS

EMPLOYEE RECORDS MANAGEMENT

AUTOMATION OF REVENUE ASSURANCE CONTROLS

AND DATA COLLECTION

AWARDS & RECOGNITION

AUTOMATION OF LEAKAGES CORRECTION

CORPORATE COMMUNICATIONS

GENERATION OF REVENUE LEAKAGE REPORTS AND DOCUMENTATION

S/P ORDER MANAGEMENT

S/P order data collection
S/P order feasibility
S/P order validation

S/P RELATIONSHIP MANAGEMENT

Identification of potential partners
Contract management
Partner account creation and management

RESOURCE PERFORMANCE ANALYSIS

Analyzing performance data received from resource
Performance monitoring
Determining the root causes of resource performance degradations
Provide recommendations for performance improvements
And trend analysis

SALARY PLANNING
COMMUNITY INVOLVEMENT
LABOR RELATIONS
CORPORATE TRAINING
BENEFITS MANAGEMENT

General ledger
Accounts payable
Fixed assets

Financial controls, editing

& reference data
Project accounting

EMPLOYEE EXPENSE REIMBURSEMENT

CAPITAL LEASE MANAGEMENT

BALANCE MANAGEMENT
Policy definition
Balance inquiry
Replenishment
Splitting charges
Credit and debit operations
Communication of balance information to the financial systems

Unit reservation
Support for multiple simultaneous sessions
Spending-limit enforcement
Threshold notifications
Application of a payment to a balance
Provide transaction logs to support reporting activities

RESOURCE PERFORMANCE MONITORING

Performance data collection
Performance monitoring data accumulation
Performance event correlation and filtering
Data aggregation and trending

RESOURCE PERFORMANCE REPORTING

RESOURCE LOGISTICS
Resource or kit distribution
People + part + event coordination
Stock balancing or distribution in reaction to
Special events or disasters
Warehouse stock level projections
Engineering work order management
Engineering project management
Network asset deployment workflow

Resource supply chain management

Resource logistics applications take input from
Several functions to determine the need for resource
Distribution including
Resource planning
Workforce management
Resource problem management
Resource need identification

VOUCHER MANAGEMENT
Voucher ordering
Voucher life cycle management

Voucher distribution to dealers

Reporting

FAULT MANAGEMENT
FAULT CORRELATION & ROOT CAUSE ANALYSIS
Alarm correlation
Root cause analysis

FAULT SURVEILLANCE

USAGE MANAGEMENT
USAGE EVENT PROCESSING
USAGE EVENT COLLECTION
USAGE EVENT GUIDANCE

USAGE EVENT CORRELATION

USAGE EVENT ENRICHMENT

RESOURCE FAULT & PERFORMANCE DATA MEDIATION

Parsing of data from one format to another
Correlation

S/P ASSURANCE MANAGEMENT

Handling customer inquiries
Handling inquires between CSP and S/P

S/P selection
S/P order tracking & management
S/P order publication

FINANCIAL MANAGEMENT
FINANCIAL CORE OPERATIONS

CHARGE CALCULATION
Charge/credit calculation Recalculation
Proration of calculated charges/credits
Accumulate events

SERVICE PERFORMANCE REPORTING

USAGE EVENT MEDIATION

USAGE EVENT DISTRIBUTION

ASSET MANAGEMENT
CORPORATE REAL ESTATE

Provides features to identify the error cause

Provides re-distribution features to send the usage to the proper destination(s)

Receiving problems from partner

Performance management

S/P RECONCILIATION MANAGEMENT

S/P Invoice reconciliation
S/Partner data collection
Partner

WHOLESALE / INTERCONNECT BILLING

Reference Data Creation and Management
Partners accounting
Error Management
Automatic and manual handling of records found
in error, mass correction and re-rating of events
Oversee the Partners accounting activities
Handling of payments
Disputes management

Product and Service Definition

Partners Business Event Processing
Partner Invoice management
Accurate, flexible bi-directional invoicing for various settlement periods
Settlement management
Provide monitoring tools
Logging and tracking of full or partial payments.
Monitoring tools

SECURITY MANAGEMENT
DAMAGE CLAIMS MANAGEMENT

Real estate property & building portfolio and lease management

Real estate facility operations management
Space planning
Real estate asset capital planning
Environmental health & safety monitoring and compliance management
Real estate capital construction management

USAGE EVENTS ERROR MANAGEMENT

Categorize unbilled usage events
Provides correction capabilities

Pattern recognition
Tools to set up and maintain parsing rules

SUPPLIER/PARTNER MANAGEMENT
S/P PRODUCT LIFECYCLE MANAGEMENT
Product onboarding, updates and decommissioning
Product certification / decertification
Initiation of product instantiation

CHARGE CALCULATION AND BALANCE MANAGEMENT

FAULT REPORTING & ANALYTICS

Number reservation
Number tracking and reporting

Update the resource to activate billing data collection

Update resource inventory with the resource status information
Configuration validation and rollback
Multi-vendor and multi-technology activation
Confirm / identify available resources

SERVICE PROBLEM REPORTING

Replenishment relation
Billing

DISCOUNTS CALCULATION
TAX CALCULATION
COMMITMENT TRACKING
BILL CYCLE RUN MANAGEMENT
INVOICE GENERATION

CUSTOMER BILL CHARGE CALCULATION

Recurring
One time
Usage

SERVICE PROBLEM MONITORING

SERVICE PERFORMANCE MONITORING

Service performance data collection, including end-to-end service data
Service performance monitoring data accumulation
Service data aggregation and trending

Charge distribution to pay means

Reporting

BILL CALCULATION

SERVICE PROBLEM CORRECTION & RESOLUTION

FAULT CORRECTION & RESTORATION

RESOURCE DOMAIN MANAGEMENT

RESOURCE ACTIVATION
Update the resource instance to perform the activation or deactivation

Notify resource provision / control of the activation status

Queued / scheduled activation requests
Manage dependencies within, and across network elements through rules
Multiple NE activation coordination

BILLING ACCOUNT ASSOCIATIONS MANAGEMENT

Price plan determination
Shared allowances community
statement association
Charge association to billing account

SERVICE PROBLEM ANALYSIS

Verification that the service configuration matches the product features
Correlation and consolidation of the various customer problems and resource troubles
Prioritization of currently open service problems
Issuing service tests
Analysis of test results
Analysis of relevant fault of performance data

RESOURCE PERFORMANCE MANAGEMENT

SERVICE ORDER PUBLICATION

RESOURCE PROCESS MANAGEMENT

RESOURCE CHANGE MANAGEMENT
Provides the orchestration between planning duties
and to manual network engineering activities

FALLOUT CORRECTION ASSISTANCE

FALLOUT RULES ENGINE
FALLOUT TECHNICIAN DASHBOARD

STRATEGIC PLANNING
Analyze demand forecasts and utilization trends
Determine optimum network deployments
Support strategic network sizing decisions
Determine which locations are to become strategic sites
Introduce new technologies into the network
Determine network vendors, devices and configuration
Determine the role of different technologies in the network
Specify the generalized resource device and technology requirements
Support radio spectrum allocation
Determining interconnect sites and capacity to other csps
Support strategic data center locations, sizing, interconnectivity and resilience
Selection of application server vendors and infrastructure applications
Support partner management with volume requirements

Revision control
Entity data implementation
Component relation management

RESOURCE CATALOG MANAGEMENT

Resource Catalog Management is a realization of the Cross domain Catalog Management
application in the Resource Domain

CUSTOMER ORDER TRACKING & MANAGEMENT

Oversees the transfer of the distributed requests to appropriate internal factories
Provides status on overall customer order
Create and manage customer order worklists
Sequences distributed order provisioning if required
Notifies billing and maintenance when order has been completed

Order change management

Ordering activity governance

FALLOUT REPORTING
FALLOUT ORCHESTRATION
FALLOUT MANAGEMENT INTERFACE BUS

SERVICE TEST STRATEGY AND POLICY MANAGEMENT

Test rules defining the strategies for carrying out the test

BILLING ACCOUNT CONFIGURATION MANAGEMENT

SERVICE PROBLEM RECEPTION

Customer order validation

CUSTOMER ORDER DISTRIBUTION

SERVICE TEST MANAGEMENT

SERVICE ORDER ESTABLISHMENT:

Entity handling
Componentization
Inter catalog data integrity management

Barcode / RFID tracking

Record commercial information

Offering availability

CUSTOMER ORDER ORCHESTRATION

CAPABILITY SPECIFICATION MANAGEMENT

SPARES & WAREHOUSE INVENTORY MANAGEMENT
Database of all spares
Record location of spares
Support retrieval, update, update
notifications and reconciliation

Customer and product data collection

FALLOUT AUTO CORRECTION

FALLOUT NOTIFICATION
FALLOUT MANUAL CORRECTION QUEUE HANDLING

Versioning
Data driven security
Integrity rules

Entity state management

Change management
View management

SERVICE
RESOURCE COMMISSIONING & CONFIGURATION MANAGEMENT
Resource commissioning process
Resource configuration management
Resource configuration logs
Resource configuration verification versus design
Resource topology verification
Versus inventory management systems

CUSTOMER ORDER ESTABLISHMENT

Channel guidance and data capture

Service reconciliation exception management

BILLING ACCOUNT MANAGEMENT

SERVICE PROBLEM MANAGEMENT

CUSTOMER ORDER PUBLICATION

SERVICE INVENTORY RECONCILIATION / SYNCHRONIZATION

Service instance comparison

RESOURCE LIFECYCLE MANAGEMENT

CUSTOMER ORDER MANAGEMENT

Service-resource relationship update

Service-resource relationship deletion
Service-resource relationship

API MANAGEMENT

SERVICE-RESOURCE INVENTORY
Service-resource relationship creation
Service-resource relationship update notifications
Service-resource relationship retrieval
Reconciliation / synchronization

FLEET MANAGEMENT

CORPORATE SECURITY

Employee identification management

Building access management

APPLICATION SECURITY

LAWFUL INTERCEPTION
PKI AND DIGITAL CERTIFICATES
ANOMALY MANAGEMENT

VULNERABILITY MANAGEMENT

APPLICATION INTEGRATION
INFRASTRUCTURE

SERVICE INVENTORY MANAGEMENT

COMMON COMMUNICATIONS ENTERPRISE APPLICATION INTEGRATION

CUSTOMER PROGRAM MANAGEMENT

Loyalty program rules administration

FALLOUT
MANAGEMENT

SERVICE CATALOG MANAGEMENT

Service Catalog Management is a realization of the Cross Domain Catalog Management application
in the Service Domain

Compatibility rules
Inter layer aspects

CUSTOMER LOYALTY MANAGEMENT

API BROKER / GATEWAY

Frameworx Release 15.5

KNOWLEDGE MANAGEMENT
BUSINESS INTELLIGENCE

BI delivery mechanism
BI reporting
BI performance management
BI supporting applications
BI analytics
BI data management

DATA MANAGEMENT

DM data storage & archival

DM access & transformation
DM data integration & context
DM data presentation & distribution

CONTENT MANAGEMENT

CM repository & archival

CM authoring and compilation
CM distribution & acquisition
CM portal & discovery

PATENT, INVENTION & TRADEMARK MANAGEMENT

ENTERPRISE WEB SITES & PORTALS BUSINESS

FINANCIAL CORE OPERATIONS REPORTING

FINANCIAL BUSINESS UNIT REPORTING
CORPORATE TAX
CASH RECONCILIATION & ESCHEATMENT

REGULATORY ACCOUNTING

SUPPLY CHAIN PLANNING

ADMINISTRATIVE SERVICES

GENERAL LEDGER ACCOUNT RECONCILIATION

AUDITING

SUPPLY CHAIN MANAGEMENT

FRAUD MANAGEMENT

CORPORATE TREASURY

Demand planning
Sourcing planning

LEGAL PROJECT MANAGEMENT ADVERTISING

RECORDS RETENTION MANAGEMENT

TRANSPORTATION & TRAVEL SERVICE

SUPPLY CHAIN ORDER TRACKING

REGULATORY & COMPLIANCE MANAGEMENT

TRANSPORTATION MANAGEMENT
PROCUREMENT

Supplier selection
Purchase orders placement
Ensuring supplier payment

LOGISTICS MANAGEMENT

Receipt of materials from suppliers

Picking of materials to fulfill orders
Packaging of materials to be shipped
Delivery to the dock for shipment

Materials distribution to storage locations

Staging and assembly of materials
Production of labels for tracking purposes

Some details have been omitted due to space constraints. See complete Frameworx information under Standards & Adoption at www.tmforum.org. A pdf version is also available on the website. Poster design NetCracker and TM Forum 2016. File updated: March 22, 2016

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