Executive Summary

This project (internship) report entitled Employee Welfare at Maruti

Suzuki is the compulsion put in by the RDVV JABALPUR for the award of master
degree in business administration. In order to accomplish the task of completion of
the degree. The Human Recourse Department of the Maruti has emerged a
successful one in the organization and the records are evident to prove the
statement.

I went through 45 days internship training in the company in order to

perceive the true art and the practical picture of the employee welfare and to go
through the process by which the organization is making very good out its limited
resources. The report is according to best of my perception and the knowledge
gained via the books and the courses has been tried to be implemented in the due
courses of the business affairs, it will give a comprehensive and sophisticated and
elaborated way of judgment of human resource department of the organization
For the convenience of the reader I have tried my level best to make the report
comprehensive and elaborative. The sectioning of the report will pave the way to
read and understand the report easily.

Employee welfare is a systematic process of identifying and determining the

particular job satisfaction, its duties, requirements and the relative importance of
these duties for a given job. It is a process where judgements are made through
data collected on a job.

An important concept was carried out by The Human Matrix is that the analysis is
conducted of the Job. While Employee welfare data is collected through various
means like interviews or questionnaires, the product of the analysis is a job
description, job specifications, a structured interview plan and rating scale.

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 Chapter I
INTRODUCTION

Human resource management (HRM) is the strategic and coherent

approach to the management of an organization's most valued assets -
the people working there who individually and collectively contribute
to the achievement of the objectives of the business.

The terms "human resource management" and "human resources" (HR)

have largely replaced the term "personnel management" as a
description of the processes involved in managing people in
organizations. In simple words, HRM means employing people,

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developing their capacities, utilizing, maintaining and compensating
their services in tune with the job and organizational requirement.

In compliance with the provisions of the factories Act. 1948, Maruti

Suzuki Jabalpur has undertaken a number of welfare measures for the
welfare of its employees and their family members. The various
statutory & non statutory welfare measures are discussed in this project
report.

For this Project, I have mainly used the questionnaire method. The
questionnaire was distributed to 50 employees t find out the views of
the employees. Random Sampling technique was used in taking the
sample. The employees in solving the questionnaire have received
100% response.

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 Chapter II
TOPIC DESCRIPTION
Employee Welfare is the terminology used to describe whether employees
are happy and contented and fulfilling their desires and needs at work.
Many measures purport that employee satisfaction is a factor in employee
motivation, employee goal achievement, and positive employee morale in
the workplace.

Factors contributing to employee satisfaction include treating employees

with respect, providing regular employee recognition, empowering
employees, offering above industry-average benefits and compensation,
providing employee perks and company activities, and positive
management within a success framework of goals, measurements, and
expectations.

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One of the most important thing that help in to improve the employees
satisfaction is welfare. Welfare includes anything that is done for the comfort and
improvement of employees and is provided over and above the wages. Welfare
helps in keeping the morale and motivation of the employees high so as to retain
the employees for longer duration, which helps the organization to achieve its
goals. welfare might be equated with well-being, within human geography it refers
mostly to factors within the control of societies: environmental quality, security,
and access to commodities and services. It therefore incorporates income,

Happiness
standard of living, housing, employment, and access to educational, health and
social services.
SUZUKI
1. Organization development factors
Brand of organization in business field and comparison with leading
competitor.
Missions and Vision of organization.
Potential development of organization.

2. Policies of compensation and benefits factors

Wage and salary
Benefits
Rewards and penalties

3. Promotions and career development factors

Opportunities for promotion.
Training program participated or will do.
Capacity of career development

4. Work task factors

Quantity of task
Difficult level of task

5. Relationship with supervisor factors

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 Level of coaching
Level of assignment for employee
Treatment to employee etc

6. Working conditions and environment factors

Tools and equipment
working methods
Working environment
7. Corporate culture factors
Relationship with co-workers
Level of sharing etc

8. Competencies, Personalities and Expectations of employee

factors
Competencies and personalities of employee are suitable for job?
Expectations of employee are suitable for policies of organization?

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7 | Page
SOURCE OF EMPLOYEES SATISFACTION:
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The all above factor influence the employees satisfaction these come under
the welfare measure provided to employee for the satisfaction with the job
that helps the organisation to achieve its goal.

Employees Welfare

Welfare includes anything that is done for the comfort and

improvement of employees and is provided over and above the
wages. Welfare helps in keeping the morale and motivation of the
employees high so as to retain the employees for longer duration.
The welfare measures need not be in monetary terms only but in
any kind/forms. Employee welfare includes monitoring of working
conditions, creation of industrial harmony through infrastructure for
health, industrial relations and insurance against disease, accident
and unemployment for the workers and their families
Labour welfare entails all those activities of employer which are
directed towards providing the employees with certain facilities and
services in addition to wages or salaries.

EMPLOYEES WELFARE HAS THE FOLLOWING

OBJECTIVES:

To provide better life and health to the

To make the workers happy and

. To relieve workers from industrial fatigue

and to improve intellectual, cultural and

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The basic features of labour welfare measures are as follows:

1. Labour welfare includes various facilities, services and

amenities provided to workers for improving their health,
efficiency, economic betterment and social status.

2. Welfare measures are in addition to regular wages and other

economic benefits available to workers due to legal provisions
and collective bargaining.

3. Labour welfare schemes are flexible and ever-changing. New

welfare measures are added to the existing ones from time to
time.

4. Welfare measures may be introduced by the employers,

government, employees or by any social or charitable agency.

5. The purpose of labour welfare is to bring about the

development of the whole personality of the workers to make a
better workforce.

The logic behind providing welfare schemes is to create efficient,

healthy, loyal and satisfied labour force for the organization. The
purpose of providing such facilities is to make their work life better

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 and also to raise their standard of living. The important benefits of
welfare measures can be summarized as follows:

They provide better physical and mental health to workers and

thus promote a healthy work environment

Facilities like housing schemes, medical benefits, and education

and recreation facilities for workers families help in raising
their standards of living. This makes workers to pay more
attention towards work and thus increases their productivity.

Employers get stable labour force by providing welfare

facilities. Workers take active interest in their jobs and work
with a feeling of involvement and participation.

Employee welfare measures increase the productivity of

organization and promote healthy industrial relations thereby
maintaining industrial peace.

The social evils prevalent among the labours such as substance

abuse, etc are reduced to a greater extent by the welfare
policies.

Welfare Facilities Provided by Shubh

Motors

Welfare is a broad concept referring to state of living of an individual or a

group, in a desirable relationship with the total environment-ecological,
economic & social. Labour welfare may be viewed as total concept
(desirable state of existence involving the physical, mental, moral &
emotional well being), social concept (the welfare of man, his family & his
community) & relative concept (welfare is relative in time and place). It
implies the setting up of minimum desirable standards and provisions of

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 facilities. It deals with the providing of
opportunities for the employee and this
family for a good lie as understood in
its most comprehensive sense this
personal objective alone is not
adequate welfare is also fundamentally
in interest of the larger society as the
health happiness and efficiency of each
individual concepts and general well being of all.

James Todd Anything done for the comfort and improvement, intellectual
and social, of the employees over and above the wages paid, which is not a
necessity of the industry.

Aims & Objectives:

The aim or object of welfare activities is partially Humanitarian- To enable

workers to enjoy a fuller and richer life and partially Economic- to improve
the efficiency of the workers- and also partly civic- to develop among them
a sense of responsibilities and dignity and thus make them worthy citizens
of the nation. Need for welfare work: The need for welfare lies in the fact
that industrial workers today constitute functionally a very significant and
important part of the country population their labour help to dig and soul
from the towels of the earth to the fetch to solid done and reservoirs to lay
pipes canals, lines and roads.

Welfare department:

Welfare amenities have become an accepted part of good industrial

organization. Consequently, welfare departments have been locked upon as
a positive contributing factor to increase the efficiency of the business.
Welfare department should establish direct relationship with the business in

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the same way as, say, the publicity advertising or accounting departments.
All organizations will make an effort to keep accurate costs in order that a
basis of comparison can be worked out. If a welfare department is to be
efficient, it follows that adequate office accommodation must be provided.
The welfare department should be located at a convenient central spot. It
has spot. It has to maintain broadly employment, welfare and medical
records.

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TYPE OF WELFARE
Welfare measures can be of two distinct types via:

Statutory welfare: employers in India are generally required to

comply with the
provisions of various welfare amenities under different labour legislations.
The statutory welfare facilities provided under the factories Act, 1948,
Plantations Labour Act, 1951, Mines Act,1952, Motor Transport Workers Act,
1961, and contract Labour(Regulation and Abolition) Act, 1970. The
followings are the working of statutory provision in the Hidalgo. All
measures have been adopted there to provide maximum
statutory welfare facilities to its employee, which are as
follows:

a.) BATHROOM :- According to Govt. Rule

pithead baths are maintained in Hidalgo
Adequate water supply lighting & drainage arrange exerts
should be in provided in the bathrooms

b.) RESTROOM :- According to Govt. rules 150 or more

person there be adequate & suitable rest rooms.
Every shelter must have a floor area of not less than
459 meters & height of not less than 2.5 meters to
the lowest part of the root. Shelter should be sufficiently lighted.

c.) WASHING FACILITIES :- In every washer adequate &

suitable faculties for washing must be provided

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separate & adequately serenaded facility shall be provided for the use of
male & female workers.

FACILITY FOR STORING & DRYING CLOTHING: Every

washer must have facilities for storing & drying
clothing. The Govt. many rules required the provision
of suitable place for keeping clothing not warn during
working hours & for the drying of wet clothing.

d.) FACILITY FOR SITTING:- Suitable sitting

arrangements should be provided in every
washer.

e.) WELFARE OFFICERS:- In Govt. rules where 500

hundred or more workers are employees there
must be provision of welfare officers.

f.) FIRST AND APPLICANCES:- In every plant has

been tries to provide and maintain first Aids
Box Containing prescribed contents so as to be
readily available during all working hours.

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 g.) DRINKING WATER: Sufficient arrangements have
made to provide and maintain suitable supply of
wholesome drinking water at suitable points.

h.) LATRINES URNIALS SPITTOONS :- Latrines,

Urinals and spittoons in sufficient number have been
provided at convenient places and maintained in a clean
and hygienic co addition.

NON-STATUTORY WELFARE ACTIVITIES IN THE

ORGANIZATION
In highlights the non-statutory welfare facilities extended to the employees
in the MARUTI SUZUKI.

OBJECTIVE:

To Educate Employees

Maintain Cordial
Relations

Efficient working
environment

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The objective of the company behind providing these facilities is to
maintain peace and cordial & family relations and to recreate, develops and
educate the employees. Through these activities the company tries to
improve the quality of its employees.

Procedure:

The process for the formulation and the performance of the welfare
activities is as under. First of all an annual schedule of the welfare activities
to be performed during the year is checked out. The welfare officers of the
social security cell are involved in the preparation of these programs.

SOCIAL WELFARE

Every business should have a sense of responsibility towards the society in

which it operates. MARUTI SUZUKI realize and embraces these
responsibilities thereby performing a number of functions for the appraisal
of the society. MARUTI SUZUKI is providing Cultural Programs, Employment
of Needy Women. Social Welfare in terms of Library, Games, & Sports,
Nature cure & Yoga centres, Gymnasium.

Club:-

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The Company has 2 clubs for its employees Staff Club.These clubs are open
only to its members. These clubs have various games and sports such as b,
carom, etc. they also have reading rooms and gymnasium.

Library:-

The Central Library was established In year 1958. It Is situated

on 2nd Floor of Block No.16 of Shakti Bhawan, M.P. State Electricity Board,
Rampur, Jabalpur. It has an air cooled sitting space for 100 readers. It Is
working as per Library Rules, 2001 Framed By The M.P. State Electricity
Board. The Selection / Procurement Of Books, Periodicals, Magazines And
New Papers Etc Is Done On The Recommendations Of The Library Standing
Committee. Officers And Employees Posted In The Geographical Territory
Of The Nagar Nigam, Jabalpur Can Get Membership Of The Library By
Submitting Application On A Prescribed Form. At The Time Of Transfer From
The Geographical Territory Of Nagar Nigam Jabalpur Or Retirement
From Boards /Companys Service, He/She Shall Obtain The No Objection
Certificate From The Central Library On Prescribed Form. The Central
Library Is Equipped With The Books/ Periodicals/ Magazines Etc. On the

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Important Technical Subjects. It also has the collection of
papers/ educational cds/dvds, M.P. Gazettes and Gazettes of India, course
material/ papers of different National/ International Seminars/Work-shops,
various publications of the Board/Companies.

Sports

MARUTI SUZUKI nurtures the grooming talent in its sports centre. There are
a

number of games that are being played here like Carrom, Chess etc

Health services

The MARUTI SUZUKI also provide medical facility to their employee they
have hospital that provide health services like regular checkup etc

Canteen:-

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According to factory Act where 250 or more worker are employed canteen
facility should be provided by organisation.MARUTI SUZUKI has a well
equipped canteen for its employees

Economic welfare

Under the economic welfare MARUTI SUZUKI Provide many welfare measure
that are

Housing facility:-

MARUTI SUZUKI Provide quarters to employees The various facilities are

Electricity, water supply, Furniture in house.they also provide some
concenssation in electricity bill.

Tranporatation facility:-

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MARUTI SUZUKI Also provide bus facility to their employees for pick and
drop facility.

Insurance :-

Under the insurance scheme MARUTI SUZUKI Provide two type of insurance
scheme to their employees they are as follow:-

1)Saving come Life insurance corporation

2)Group term insurance scheme

Need for study of level of employees satisfaction with

welfare measure

An organisation is as strong and successful as its employees are. By

measuring employee satisfaction in key areas, organisations can gain the
information needed to improve their satisfaction, motivation, retention and
productivity. So this is important for any organisation that they should find
out what are the main factor that increase the level of satisfaction of
employee regarding their job, As one of the most important factor that
directly related to the employees satisfaction is welfare measure provided
to employees of any organisation, Employee satisfaction surveys also help
to identify the needs and concerns of the employees so that improvements
can be made and stronger teams can be formed. Business performance is
expected to increase as more satisfied employees will increase a
companys competitiveness, and they are better able to recognise
opportunities and threats, and better leverage limited resources to
maximise the companys profits. Other intangible benefits include the
reinforcement of companys goals and values, better internal and external
communication, a positive working and social environment, an improved
company image and increased employee loyalty.

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 Company profile
Maruti Suzuki Limited

Maruti Suzuki India Limited (MSIL, formerly known as Maruti Udyog Limited) is a
subsidiary of Suzuki Motor Corporation, Japan. Maruti Suzuki has been the leader
of the Indian car market for over two and a half decades. The company has two
manufacturing facilities located at Gurgaon and Manesar, south of New Delhi,
India. Both the facilities have a combined capability to produce over a 1.5 million
(1,500,000) vehicles annually. The company plans to expand its manufacturing
capacity to 1.75 million by 2013.

The Company offers 15 brands and over 150 variants ranging from people's car
Maruti 800 to the latest Life Utility Vehicle, Ertiga. The portfolio includes Maruti
800, Alto, Alto K10, A-star, Estilo, WagonR, Ritz, Swift, Swift DZire, SX4, Omni,
Eeco, Kizashi, Grand Vitara, Gypsy and Ertiga. In an environment friendly
initiative, in August 2010 Maruti Suzuki introduced factory fitted CNG option on 5
models across vehicle segments. These include Eeco, Alto, Estilo, Wagon R and
Sx4. With this Maruti Suzuki became the first company in India to introduce
factory fitted CNG vehicles.

In terms of number of cars produced and sold, the Company is the largest
subsidiary of Suzuki Motor Corporation. Cumulatively, the Company has produced
over 10 million vehicles since the roll out of its first vehicle on 14 th December,
1983.

Maruti Suzuki is the only Indian Company to have crossed the 10 million sales
mark since its inception. In 2011-12, the company sold over 1.13 million vehicles
including 1,27,379 units of exports.

The Company employs over 9000 people (as on 31st March, 2012). Maruti Suzuki's
sales and service network is the largest among car manufacturers in India. The
Company has been rated first in customer satisfaction in the JD Power survey for
12 consecutive years. Besides serving the Indian market, Maruti Suzuki also

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exports cars to several countries in Europe, Asia, Latin America, Africa and
Oceania
Maruti Suzuki

Maruti Suzuki India Limited (MSIL, formerly Maruti Udyog Limited) is a subsidiary
of Suzuki Motor Corporation of Japan. Maruti Suzuki is a leading manufacturer of
passenger vehicles in India. Lovingly referred to as the people's car maker; over
the past three decades Maruti Suzuki has changed the way people in India
commute and travel.

Full Range of cars

We offer 15 brands and over 150 variants ranging from people's car Maruti 800 to the
latest Life Utility Vehicle, Ertiga. Our portfolio includes Maruti 800, Alto, A-star,
Estilo, WagonR, Ritz, Swift, Swift DZire, SX4, Omni, Eeco, Kizashi, Grand Vitara,
Gypsy and Ertiga.

Customer Delight
Over three decades, Maruti Suzuki has won the hearts of customers through high
quality products and services. Individual customers vouch for the quality and low Cost
of Ownership of Maruti Suzuki products. Structured, independent studies like the J D
Power Asia Pacific Customer Satisfaction Index, has ranked Maruti Suzuki as number
one for the last twelve years in a row. This unique achievement is unparalleled in the
world, across industries, as nowhere else in the world is the market leader no. 1 in
customer satisfaction.

MARUTI SUZUKI AND ROAD SAFETY

Many industry surveys have shown that majority of road accidents are caused

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 due to driver negligence.
Road safety has become a grave concern for all. This concern has driven us to
make road safety our priority.
Maruti Suzuki realizing the need to improve road safety and minimize accidents
took up road safety as its focused CSR initiative. Maruti Suzuki operates its Road
Safety initiatives at two levels.

NATIONAL ROAD SAFETY MISSION

National Road Safety Mission is the flagship Road Safety initiative

introduced by the Company in December 2008. Under this initiative,
the Company took a commitment of training over 500,000 people in
safe driving practices in a span of 3 years. The Company has
successfully met this achievement. Amongst the five lakh people
trained one lakh are from the underprivileged sections of society.
The main objective was to make them employable in driving
profession.

Through our various road safety initiatives we have cumulatively

trained over 10 lakh people in safe driving.

Manufacturing Excellence

With the merger, Maruti Suzuki India Limited will bring its entire diesel engine
capacity under one single management control.

We began our operations in 1983, with the first Maruti 800 rolling out from our
Gurgaon plant. Over the next two decades Maruti Suzuki car models led by Maruti
800 brought about a revolution in the Indian car market.
As the automobile market grew so did our production capacities, production
process and infrastructure. Our scale and manufacturing today is completely
different from when it began.

Today, Maruti Suzuki's plants are comparable with the best in the world in terms of
quality, productivity and operational efficiency.

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Maruti Suzuki India Limited approves merger with Suzuki Powertrain India Limited.

Suzuki Powertrain India Limited, a subsidiary of Suzuki Motor Corporation, Japan,

supplies diesel engines as well as transmissions for vehicles to Maruti Suzuki India
Limited.

Recently Maruti Suzuki Board of Directors approved a proposal to merge Suzuki

Powertrain India Limited (SPIL) with Maruti Suzuki India Ltd.

It is expected that the necessary regulatory approvals and legal requirements for
the merger may be completed by end December 2012.

Once the merger is approved, the books of accounts of SPIL will be merged with
MSIL with effect from April 1, 2012.

Facilities

Maruti Suzuki India has two state-of-the-art manufacturing

facilities.The Gurgaon facility spread over 300 acres is located
around 25 kms south of Delhi. This facility houses three fully
integrated plants.

MARUTI SUZUKI AND ROAD SAFETY

Many industry surveys have shown that majority of road

accidents are caused due to driver negligence.

Road safety has become a grave concern for all. This

concern has driven us to make road safety our priority.

Maruti Suzuki realizing the need to improve road safety and

minimize accidents took up road safety as its focused CSR
initiative. Maruti Suzuki operates its Road Safety initiatives
at two levels.

NATIONAL ROAD SAFETY MISSION

National Road Safety Mission is the flagship Road

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MARUTI GENUINE PARTS

Do you know over 20,000 parts go into making of a single car? And each of
these parts, whether small or big, is essential to deliver the best performance of
your car. That is why; at Maruti Suzuki our engineers take utmost care to ensure
highest quality standards for on each and every individual part of the car.

But, as we use the cars the components undergo wear and tear. With usage
there is a need to check and replace the parts. While replacing a part, it is
crucial that the component used is of the highest quality standard, just like the
original one fitted on the car.

Use of spurious and non-genuine parts exposes users to various risks. These can
lower the performance of vehicle and even risk the safety of passengers.

To ensure that only the highest quality parts reach your car even when you need
to replace a worn out part, Maruti Suzuki supply company certified parts. . These
genuine parts are of the same quality as the ones that came fitted on the new
car. These certified parts are known as "Maruti Genuine Parts" (MGP). MGP are
precision engineered to the design and specifications of the specific model. As
such these give best performance and convenience. These MGP help to increase
the vehicle life and offer lowest best cost of ownership.

Maruti Genuine Parts undergo stringent quality tests before being certified for
sale. The MGP are tested under extreme conditions that simulate real life usage
conditions on the car. Teams of Maruti Suzuki R&D and Quality engineers work
extensively to build in highest quality in these MGP.

MGPS are available ACROSS the country via Maruti Suzuki's vast network of over
1140 dealer workshops and over 1800 MASSs (Maruti Authorised Service
Stations). A hub and spoke distribution system for spare parts ensures
availability of Maruti Genuine Parts to the customers. Through this seamless part
supply system, a chain of MGP distributors or a MGP exclusive Retail Outlets
serve the customer requirement.

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PRODUCT PROFILE

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 OBJECTIVE OF STUDY
onship between the job satisfaction and existing employees welfar

To suggest method to increase the level of Employee

dentify gap in welfare facility

Objectives
To enhance job satisfaction by either introducing new welfare scheme o
he welfare facilities provided by Maruti Suzuki

To check the performance level of employee

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1) To study the relationship between the job satisfaction and existing

employees welfare activity of industrial relation office of Madhya Pradesh

State Electricity Board.

2) To identify any gap in welfare facility provided by MARUTI SUZUKI and

job satisfaction.

3) To suggest new ways to enhance job satisfaction by either introducing

new welfare scheme or with existing welfare scheme.

4)To suggest and recommend method to increase the level of

Employee welfare activities at Maruti Suzuki

5)To check the performance level of employee of Maruti Suzuki.

6)To study the welfare facilities provided by Maruti Suzuki to

employee.

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RESEARCH METHODOLOGY

Research Methodology & Research Design

Sample Design

Research Design is purely and simply they frame work or plan for a study
that guides the collection and analysis of the data , It is concerned with describing
the characteristic of particular individual or a group. The main purpose of this
research is to describe the situation as it exist. Research design selected for this
project is Descriptive

Sample size

The sample size is typically denoted by n and it is always a positive integer. No

exact sample size can be mentioned here and it can vary in different research
settings. However, all else being equal, large sized sample leads to increased
precision in estimates of various properties of the population. sample wise taken
in this project was 100.

Sampling method

Convenience sampling (also known as availability sampling) is a specific type

of non-probability sampling method that relies on data collection from population
members who are conveniently available to participate in study. Facebook polls or
questions can be mentioned as a popular example for convenience sampling.
Convenience sampling is a type of sampling where the first available primary data
source will be used for the research without additional requirements.

In business studies this method can be applied in order to gain initial

primary data regarding specific issues such as perception of image of a particular
brand or collecting opinions of perspective customers in relation to a new design
of a product.

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Data Collection Method: The data was collected from different sources and
of different types. Self administered questionnaire containing both close an open
ended questions was used for data collection. The initial study of the product was
done online and the data collected for it was from the companys website
www.marutisuzuki.com. Some secondary data was collected from web site This
site gave opinions from different people.

DATA ANALYSIS
Q1. How much are you Agree with organization and supervision of employees
welfare work provided by MPSEB?

Respon Percenta
Options se ge
Strongly Agree 21 62%
Agree 63 5%
Neutral 16 33%
Disagree 0 0%
Strongly
Disagree 0 0%
Total 100 100%

strongly agree
16% 21% agree
neutral
disagree
strongly disagree
63%

INTERPRETATION:-

As 63% employee agree with the organization and supervision of welfare

work done by MARUTI SUZUKI for their employees. 21% strongly agree and
16% were found neutral to the statement..

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Q2. How much are you Agree with the promotion of harmonious relation
and liaison work between employees and Management?

Respon Percenta
Options se ge
Strongly Agree 16 16%
Agree 32 32%
Neutral 26 26%
Disagree 21 21%
Strongly
Disagree 5 5%
Total 100 100%

5% 16%
21%
strongly agree
agree
32% neutral
26% disagree
strongly disagree

INTERPRETATION:-

As the graph showing maximum employees where 16% strongly agree and
32% agree with the statement but still we can see 26% employee who are
neutral means they are not even give ant small answer against
management and 21% are disagree ,means they are disagree with the
work of management for promoting the harmonious relationship.

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Q3. How much are you Agree with the improvement in living condition of
employees

Respon Percenta
Options se ge
Strongly Agree 21 21%
Agree 68 68%
Neutral 11 11%
Disagree 0 0%
Strongly
Disagree 0 0%
Total 100 100%

11%
21%

strongly agree
agree
neutral
disagree
68%
strongly disagree

INTERPRETATION:-

In the improvement in living condition most of the employees with 89%

agree and 11% were found neutral so the work done by MARUTI SUZUKI in
this area is satisfactory.

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Q4. How much are you Agree with the timely redressal & feedback of
grievance and complains of employees with regard to service condition?

Respon Percenta
Options se ge
Strongly Agree 0 0%
Agree 28 28%
Neutral 61 61%
Disagree 11 11%
Strongly
Disagree 0 0%
Total 100 100%

11%
28%
strongly agree
agree
neutral
61% disagree
strongly disagree

INTERPRETATION:-

As per the above graphical presentation 28% agree that the timely redressal
& feedback of grievance and complains of employees with regard to service

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condition are considered where as 61% were found neutral to the statement and
11% respondents disagreed with the above statement.

Q5. How much are you Agree with the atmosphere (Friendly and
Supporting) in the organization?

Respon Percenta
Options se ge
Strongly Agree 32 32%
Agree 63 63%
Neutral 5 5%
Disagree 0 0%
Strongly
Disagree 0 0%
Total 100 100%

5%
32%
strongly agree
agree
neutral
63%
disagree
strongly disagree

INTERPRETATION:- 32% respondents strongly agreed with the friendly and

supportive atmosphere in the organization. they enjoy doing their work

36 | P a g e
where as 63% agreed and 5%respondents were found neutral to the
statement.

6) How much are you Agree withe improvement training provided

to you in your work?

Respon Percenta
Options se ge
Strongly Agree 21 21%
Agree 37 37%
Neutral 21 21%
Disagree 16 16%
Strongly
Disagree 5 5%
Total 100 100%

37 | P a g e
 5%
16% 21%

strongly agree
agree
21% neutral
37% disagree
strongly disagree

INTERPRETATION:-

Maximum employees 58% are agree with training program means

employees are satisfied with the training provided to them for the
improvement of their work and development of their personality.but we
cant ignore that 21% and 16% of the percentage of employees who are
disagree and neutral with training program. Whereas 5% strongly disagreed
with the statement.

Q7. How much are you Agree with the participation in the decision
related to your improvement?

Respon Percenta
Options se ge
Strongly Agree 11 11%
Agree 56 56%
Neutral 22 22%
Disagree 11 11%
Strongly
Disagree 11 11%
Total 100 100%

38 | P a g e
 11% 11%

22% strongly agree

agree
neutral
56% disagree
strongly disagree

INTERPRETATION:-

.As maximum employees 56% agree with the statements means they feel
that management involve then to making decision, 1% strongly agreed,
22% respondents were found neutral, 11% strongly disagreed with the
question.

8. How much do you Agree with the services of the trade unions and
commitment for the welfare of Employees?

Respo Percent
Options nse age
Strongly Agree 11 11%
Agree 56 56%
Neutral 22 22%
Disagree 11 11%
Strongly
Disagree 11 11%
Total 100 100%

39 | P a g e
 11% 5%

26%
strongly agree
26%
agree
neutral
disagree
32%
strongly disagree

INTERPRETATION:-

Above graphical presentation shows that 11% respondents strongly agreed

with the services of the trade unions and commitment for the welfare of
Employees where 56% agreed the statement, 22% respondents were found
neutral where 11% disagreed and 11% strongly disagreed with the statement.

Q9. EMPLOYEES SOCIAL WELFARE

Strongly Agree Neutral Disagree Strongl Total

Agree y
Disagre
e
library and 42% 58% 0% 0% 0% 100%
reading
room
Games and 42% 58% 0% 0% 0% 100%
sport

40 | P a g e
Labour 32% 16% 42% 10% 100%
welfare
center

Cultural 47% 42% 11% 100%

program
AVERAGE 41% 44% 13% 2% 100%
PERCENTAG
E

EMPLOYEES SOCIAL WELFARE

70
60
50
40
30
20
10
0

stongly agree agree neutral disagree Column1

INTERPRETATION

From the above graph and table we can see in all facility (library, games
and sport, cultural program, labour welfare centre) most of the employees
are strongly agree and agree means they are highly satisfied with these
activities but we cant ignore the percentage on employee for labour
welfare centre because most of the employees says neutral and some of
disagree with it.

Q10. EMPLOYEES SOCIAL WELFARE

Strongly agree neutral disagre Strongly Total

agree e disagree

Employees 26% 53% 5% 11% 5% 100%

training center

41 | P a g e
Sickness benefit 48% 26% 16% 5% 5% 100%

Maternity benefit 64% 21% 10% 5% 100%

Accident benefit 38% 26% 26% 5% 5% 100%

AVERAGE 44% 32% 14% 7% 3% 100%

PERCENTAGE

70
60
50
40
30
20
10
0

STRONGLY AGREE AGREE NEUTRAL

DISAGREE STRONGLY DISAGREE

INTERPRETATION:-

From the above graph and table we can interpret that in all above activities
(employees training centre, sickness benefit, maternity benefit, accident benefit)
most of the employees is highly satisfied. but in accident benefit 26% employees
says neutral.

Q11. AS A WHOLE WE CAN SAY MOST OF THE EMPLOYEES SATISFIED WITH THE
SOCIAL WELFARE MEASURE PROVIDED BY MARUTI SUZUKI
WORKER HEALTH SERVIC

STRONGLY AGREE NEUTRAL DISAGREE STRONGLY Total

AGREE DISAGREE
WORKER 25% 50% 16% 8% 1% 100%
HEALTH

42 | P a g e
SERVICES

MEDICAL FACILITY
60
50
50
40
30 25
20 16
8
10 1
0

INTERPRETATION:-

From the all above graphical presentation and table we found 25%,50%
percentage of employees are strongly agree and agree respectively with
the healthcare services this show their satisfaction with heath care services
but if we see facility of canteen 16% were found neutral and 8%,1%
employees disagree and strongly disagree respectively with the statement.

Q12. ARE YOU SATISFIED WITH THE CONDITION OF WORK ENVIROMENT IN

YOUR ORGANIZATION
STRONGL AGRE NEUTRA DISAGRE STRONGLY Total
Y AGREE E L E DISAGREE
CONDITION OF 66% 21% 12% 0% 1% 100%
WORK
ENVIRONMENT

43 | P a g e
 MEAL TIME/REST TIME
70 66

60

50

40

30
21
20
12
10
1
0
0

INTERPRETATION:-

Looking to the above graphical presentation we found that 66% of the

respondents strongly agreed that the condition of work enviroment in their
organization are satisfactory where as 21% agreed to the statement,
whereas 12% were found neutral and 1% strongly disagreed to the above
statement.

Q13. ARE YOU SATISFIED WITH THE ECONOMIC WELFARE

MEASURE
STRONGL AGRE NEUTRA DISAGRE STRONGLY Total
Y AGREE E L E DISAGREE
EMPLOYEES 34% 29% 16% 11% 10% 100%
ECONOMIC
WELFARE

44 | P a g e
 TRANSPORTATION BENEFIT
60

50
50

40

30
25

20 16

10
5
1
0

45 | P a g e
 INTERPRETATION:-

Above chart shows that 25% respondents strongly agreed that

transportation benefits provided by the organization are satisfactory , 50%
strongly agreed with it. 16% were found neutral and 5% disagreed with the
statement. And 1 % strongly disagreed with the statement.

Q14. OTHER WELFARE MEASURE

STRONGL AGRE NEUTRA DISAGRE STRONGLY Total

Y AGREE E L E DISAGREE
OTHER 21% 32% 16% 29% 9% 100%
WELFARE
SCHEME

46 | P a g e
 MARRIAGE GIFT
35
32

30 29

25

21
20

16
15 MARRIAGE GIFT

10 9

47 | P a g e
INTERPRETATION:-

From the above analysis, most of the employees is agree with the facility of
the employees welfare scheme in death case, leave facility and rewards,
but there is highly disagreement from the facility of need based interest
free loan, employees want some improvement in this facility.

Q15. ARE YOU SATISFIED WITH THE EDUCATION WELFARE

STRONGL AGRE NEUTRA DISAGRE STRONGLY Total
Y AGREE E L E DISAGREE
EDUCATION 9% 23% 43% 23% 0% 100%
WELFARE
SCHEME

48 | P a g e
 STANDARD OF SCHOOL
50

45 43

40

35

30

25 23 23

20

15

10 9

0
0

49 | P a g e
INTERPRETATION:- The above analysis shows that education for the children
of employees provided are satisfactory by 32% respondents , 43% were
neutral to it and 25% disagreed with the statement hence dissatisfied with
the loan for children education they want some improvement in this
scheme.

Q16. Does the Company provides maternity leaves ?

Options No. of Percenta

Responden ge
ts
Yes 95 95%
No 5 5%
Total 100 100%

50 | P a g e
 No. of Respondents
100

90

80

70

60

50

40

30

20

10

0
Yes No

Above graphical presentation shows that according to 95% of the

respondents agrees that maternity leave is provided by the company
whereas 5% of the respondents disagreed to the statement.

FINDINGS

From the all above analysis some findings are:-

51 | P a g e
1. The present system of dealing with the cases is quite satisfactory.

2. Some of the respondents feel that the system should be revised lat regular.

3. Personnel procedures and information regarding internal circulars etc. should be

communicated to the workers at the right time and should be easily available.

4. Novel system of performance appraisal.

5. Generally employees are satisfied with the general job conditions and welfare

activities to varying degrees. It was observed that in almost all the aspects most of

the respondents are either satisfied or somewhat satisfied, very few have responded

to be highly satisfied with the general job conditions.

6. The relation between the management and employees was found quiet cooperative

and constructive in nature

7. MARUTI SUZUKI provided different welfare facility to their employees.

8. Satisfaction level of employees regarding all welfare facility is satisfactory.

9. Analysis showing that the some facility like living condition, atmosphere of

organisation, supervision of welfare work for employees ,social welfare activity is

help in improve the satisfaction level.

10. Employees not satisfied with the bonous scheme ,they want some

improvement in bonous.E

11. ducation facility provided by MARUTI SUZUKI is not up to the

mark,some improvement is require .

LIMITATION OF STUDY

1. Most of the respondents were reluctant in giving

information.

52 | P a g e
2. It was very difficult to connect the employees and the

supervisors, as they were busy with their regular day

to day activities.

3. The short period had been given, so, the study does

not covers the whole.

4. The sample chosen doesnt fully represent the total

population.

5. There are naturally many misunderstanding &

inaccuracies between the respondents and

interviewers, editing errors, etc.

6. Some of them needed help in answering the

questionnaire since they found difficulty in

understanding the language which I had to translate

and get it filled.

7. Time constraint was there as we had to cover the

whole project within 8 weeks.

53 | P a g e
 SUGGESTION

1). Medical facilities can be improved by .

B.) Arranging for frequent visit of specialist doctors.

C.) Sensitizing Medical staff towards patients.

D.) More emphasis on patient care.

2) Standard of Education can be improved by

A.) Better maintenance of infrastructure.

B.) More emphasis on Computer education.

C.) Recruiting more Skilled teacher.

D.) Arranging for remedial classes.

3). Workers participation in decision affecting their interest can be

improved by way of

A.) Taking in confidence majority workers prior to decision.

B.) Making them aware with all the essential details of a decision going to
be taken.

C.) Employees should be given proper training and development

programmes.

54 | P a g e
4)Management should try to retain the employees by

A.) Proper redressal of the complains and grievance of the employees.

B.) Awarding extra for the employees doing extra or putting extra
affords.

C.) Improving the working condition and by overlooking the relations of

superiors and juniors.

5) Management should try to do some improvement in bonous scheme.

6) Management should provide the facility of interest free loan or loan in

less interest.

7)Management should help the employees by providing them loan for

education of children of the employees.

55 | P a g e
 CONCLUSION

Welfare center if MARUTI SUZUKI Jabalpur is one of the most important

welfare center in M.P. state running by the government for the welfare of
workers and employees. Maruti Suzukis welfare center is most important
welfare center from the workers and employees point of view. It touches
everybody life. After providing these welfare facilities to the MARUTI SUZUKI
employees the company gets the benefit.

1. House facilities
2. Education facilities
3. Medical facilities
4. Maternity benefit
5. Allowances
6. Religious institutions for different religion of people
7. Recreation facilities
The company can get full efforts and whole presence of mind of the workers and
employees of his work for the upliftment of the company.

From the analysis it can be concluded that Shubh Motors is providing a number
of welfare facilities to its employees for their benefit. I have done a comparative
study on the satisfaction level of the employees with the Welfare facilities. The
results shows that the responses of the employees. they are satisfied with welfare
activities but there are some welfare scheme that is not supported by employees
this shows the dissatisfied with those facility. There are some crucial topics on

56 | P a g e
which they do not want to give any answer and remain neutral raising a state of
confusing that they are in favors of Management or against it.

BIBLIOGRAPHY
BOOKS

Human Resource Management

By - By B.N. Raju

Published by Discovery Publishing House in 2006

Organizational Behaviour and Management

By - By S K Srivastava

Published by Saroop and Sons

WEBLIOGRAPHY

WWW.MARUTI SUZUKI.COM

WWW.GOOGLE.COM

57 | P a g e
 Annexure
Questionnaires

1) How much are you Agree with organization and supervision of

employees

welfare work provided by MARUTI SUZUKI?

1. Strongly Agree

2.Agree

3.Neutral

4.Disagree

5.Strongly Disagree

2) How much are you Agree with the promotion of harmonious

relation and liaison work between employees and Management?

1. Strongly Agree

2. Agree

3. Neutral

4. Disagree

5. Strongly Disagree

3) How much are you Agree with the improvement in living condition
of

Employees ?

1. Strongly Agree

2. Agree

3. Neutral

58 | P a g e
4. Disagree

5. Strongly Disagree

59 | P a g e
4) How much are you Agree with the timely redressel & feedback of
grievance and complains of employees with regard to service
condition?

1. Strongly Agree

2. Agree

3. Neutral

4. Disagree

5. Strongly Disagree

5) How much are you Agree with the atmosphere (Friendly and
Supporting) in the organization?

1. Strongly Agree

2. Agree

3. Neutral

4. Disagree

5. Strongly Disagree

6) How much are you Agree withe improvement training provided to

you in your work?

1. Strongly Agree

2. Agree

3. Neutral

4. Disagree

5. Strongly Disagree

7) How much are you Agree with the participation in the decision
related to your

Improvement ?

60 | P a g e
1. Strongly Agree

2. Agree

3. Neutral

4. Disagree

5. Strongly Disagree

61 | P a g e
8) How much are you Agree with the services of the trade unions and
commitment for the welfare of Employees?

1. Strongly Agree

2. Agree

3. Neutral

4. Disagree

5. Strongly Disagree

9) Labour social welfare

Strongly Agree Neutral Disagree Strongly

Agree Disagree
library and
reading
room
Games and
sport
Labour
welfare
center

Cultural
program
Employees
training
center
Sickness
benefit

Maternity
benefit

Accident
benefit

10) Workers health services

Strongly Agree neutral Disagree Strongly

Agree Disagree
Medical
facility
Hospital
facility

62 | P a g e
Hospital
maintenanc
e
canteen

doctors

11) Condition of work environment

Strongly Agree neutral Disagree Strongl

Agree y
Disagre
e
Ventilation
and
temperature
lightning

Working hours

Meal time/rest
time
Safety
measures
12) Employees economic welfare

Strongly Agree neutral Disagree Strongly

Agree Disagree
Housing

Transportation
benefit
Retirement
benefit

insurance

bonous

13) welfare scheme

Strongly Agree neutral Disagree Strongly

Agree Disagree
Need based
interest free
loan
Marriage gift
scheme

63 | P a g e
Employee
welfare
Scheme(Death
Case)
Leave facility

rewards

14) Education welfare

Strongly Agree neutral Disagree Strongl

Agree y
Disagre
e
Education
facility
Fee structure

Loan for
education of
children
Std of staff

Std of school

Q15. Does the Company provides maternity leaves ?

Options Response
Yes
No

64 | P a g e