Erica Roberson

2035 Bonny Glen Cir, Austell, GA 30106 | 678-772-1878 | eellis24@hotmail.com

Objective
To secure a position with a well-established organization that will lead to a lasting relationship in the
field of or related to instructional technology and/or learning technologies administration.

Education
EDUCATION SPECIALIST | 01/2015 PRESENT | UNIVERSITY OF WEST GEORGIA
Media and Instructional Technology

MASTER OF SCIENCE | 08/2004 05/2006 | MISSISSIPPI STATE UNIVERSITY

Instructional Technology

BACHELOR OF SCIENCE | 01/2001 12/2002 | MISSISSIPPI STATE UNIVERSITY

Office Systems and Technologies

ASSOCIATE OF SCIENCE | 08/1998 12/2000 | EAST MISSISSIPPI COMMUNITY COLLEGE

Office Systems Technology

Experience
IT SYSTEMS SUPPORT PROFESSIONAL III LMS ADMINISTRATOR | KENNESAW STATE
UNIVERSITY | 08/2015 PRESENT
Learning Management System (LMS) administration and support
Learning Technologies administration and support
Skillsoft Online Training System administration and support
Design, develop, and deliver face-to-face training and webinars for faculty, staff, and students
Design, develop and publish online tutorials
Develop, and publish documentation (booklets, quick guides, etc.)
Develop training materials
Lead and coordinate and projects
Provide technical support to faculty, staff, and students via help desk tickets, email, or phone
Advanced customer and technician support

IT SYSTEMS SUPPORT PROFESSIONAL II LMS ADMINISTRATOR | KENNESAW STATE

UNIVERSITY | 08/2014 08/2015
Learning Management System (LMS) administration and support
Learning Technologies administration and support
Skillsoft Online Training System administration and support
Design, develop, and deliver face-to-face training and webinars for faculty, staff, and students
Create training materials
Design, develop and publish online tutorials
Develop, and publish documentation (booklets, quick guides, etc.)
Lead and coordinate projects
Provide technical support to faculty, staff, and students via help desk tickets, email, or phone
 Create training schedule for face-to-face training and webinars
Advanced customer and technician support
Train faculty at the CETL (Center for Excellence in Teaching and Learning) Institute for Course
(Re)Design Bootcamps
Train faculty at the COTA (College of the Arts) Online Course Development Bootcamps

IT SYSTEMS SUPPORT PROFESSIONAL I TECHNOLOGY TRAINER | KENNESAW STATE

UNIVERSITY | 11/2012 0/2014
Design, develop, and deliver face-to-face training and webinars for faculty, staff, and students
Create training materials
Design, develop and publish online tutorials
Develop, and publish documentation (booklets, quick guides, etc.)
Maintain training workshops data
Maintain training evaluation data
Advanced customer and technician support
Training Lab Coordinator
Create training schedule for face-to-face training and webinars
Classroom Technology administration and support
Train faculty at the CETL (Center for Excellence in Teaching and Learning) Institute for Course
(Re)Design Bootcamps
Train faculty at the COTA (College of the Arts) Online Course Development Bootcamps

INFORMATION SYSTEMS SPECIALIST, INT | GEORGIA STATE UNIVERSITY | 09/2007 11/2011

Banner Student Information System administration and support
Banner trainer
Create, Monitor, and compile data from surveys using survey monkey
Maintain and distribute SunGard Banner documentation release guides and information for the
upcoming Banner upgrades
Coordinate the Banner general training logistics
Maintain the Banner Training website and database
Coordinate Banner related communications to users including publishing a monthly newsletter
Resolve functional help tickets

ACADEMIC RECORDS EVALUATOR | MISSISSIPPI STATE UNIVERSITY | 11/2004 09/2007

Evaluate transcripts of transfer students (transfer credits/articulation)
Advise students on transfer credits
Readmit students to the University after suspension or dismissal
Assist students with course registration and register students
Apply and remove holds from students records
Process major change forms, add/drop forms, and name change forms
Process FERPA forms for student confidentiality