10th ICSE Commerce Test Chapter 1 and 2

MM40 TIME: 60 MIN

A. Answer the following questions in brief (Each question is worth 2

marks):

1. Distinguish between stakeholders and customers.

2. What do you understand by internal stakeholders.
3. What is meant by formal communication.
4. Distinguish between verbal and non verbal communication.

B. Answer the following questions in detail (Each question is worth 5 marks):

1. Describe the objectives of communication.

2. Distinguish between oral and written communication.
3. Explains the elements in the process of communication.
4. Differentiate between shareholder and creditors.
5. Explain the conflict needs of stakeholders of a company

C.