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  • Develop Client-Centric Communication Skills

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    John Stanley
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    This document discusses developing effective communication skills. It emphasizes that communication is unavoidable and those who build relationships through connection are trusted. Effective communication develops teamwork, self-development, and client engagement. Barriers to communication include closed-mindedness, judgments, preoccupation, lack of engagement, and poor listening. Good listening involves asking questions, reflecting, clarifying, and summarizing. Tips for project managers include maintaining an accessible personality, leading by example, remembering small details, providing regular feedback, and focusing on positive contributions.

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    1_KH_Interpersonal Skills.pdf

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    This document discusses developing effective communication skills. It emphasizes that communication is unavoidable and those who build relationships through connection are trusted. Effective communication develops teamwork, self-development, and client engagement. Barriers to communication include closed-mindedness, judgments, preoccupation, lack of engagement, and poor listening. Good listening involves asking questions, reflecting, clarifying, and summarizing. Tips for project managers include maintaining an accessible personality, leading by example, remembering small details, providing regular feedback, and focusing on positive contributions.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    44 views37 pages

    Develop Client-Centric Communication Skills

    Uploaded by

    John Stanley
    This document discusses developing effective communication skills. It emphasizes that communication is unavoidable and those who build relationships through connection are trusted. Effective communication develops teamwork, self-development, and client engagement. Barriers to communication include closed-mindedness, judgments, preoccupation, lack of engagement, and poor listening. Good listening involves asking questions, reflecting, clarifying, and summarizing. Tips for project managers include maintaining an accessible personality, leading by example, remembering small details, providing regular feedback, and focusing on positive contributions.

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    of 37

    INTERPERSONAL

    SKILLS
    DEVELOPING CLIENT-CENTRIC
    COMMUNICATION SKILLS

    John Stanley
    Interpersonal Skills

    LEADERSHIP
    Interpersonal Skills

    ADAPTABILITY

    LEADERSHIP
    Interpersonal Skills

    CREATIVITY

    ADAPTABILITY

    LEADERSHIP
    Interpersonal Skills

    COMMUNICATION

    CREATIVITY

    ADAPTABILITY

    LEADERSHIP
    Interpersonal Skills

    COMMUNICATION

    CREATIVITY

    ADAPTABILITY

    LEADERSHIP
    Communication 101
    M
    8

    Communication 101
    M
    We cant not
    communicate
    9

    Communication 101
    M
    We cant not
    communicate

    People who
    connect and build
    fluid relationships
    are trust agents
    DEVELOPS
    Team Work

    Why?
    DEVELOPS PROMOTES
    Team Work Self Development

    Why?
    DEVELOPS PROMOTES EFFECTIVE
    Team Work Self Development Client engagement

    Why?
    Barriers to effective communication
    BARRIER

    01
    Having a closed
    mind

    Barriers to effective communication


    BARRIER BARRIER

    01 02
    Having a closed Making
    mind Judgments

    Barriers to effective communication


    BARRIER BARRIER BARRIER

    01 02 03
    Having a closed Making Preoccupation
    mind Judgments

    Barriers to effective communication


    BARRIER BARRIER BARRIER BARRIER

    01 02 03 04
    Having a closed Making Preoccupation Lack of
    mind Judgments engagement

    Barriers to effective communication


    BARRIER BARRIER BARRIER BARRIER

    01 02 03 04
    Having a closed Making Preoccupation Lack of
    mind Judgments engagement

    BARRIER

    05
    Poor Listening
    Skills

    Barriers to effective communication


    BARRIER BARRIER BARRIER BARRIER

    01 02 03 04
    Having a closed Making Preoccupation Lack of
    mind Judgments engagement

    BARRIER

    05
    Poor Listening
    Skills

    Barriers to effective communication


    Daily Communication

    25 %

    Reading & Writing


    Daily Communication

    25 %

    Reading & Writing

    Plan production
    Daily Communication

    25 % 30 %

    Reading & Writing Speaking


    Daily Communication

    25 % 30 % 45 %

    Reading & Writing Speaking Listening


    SOLUTION

    01
    Asking good Qs

    How to
    listen well
    SOLUTION

    01
    Asking good Qs

    How to
    listen well
    SOLUTION SOLUTION SOLUTION

    01 02
    Asking good Qs Reflection

    How to
    listen well
    SOLUTION SOLUTION SOLUTION

    01 02
    Asking good Qs Reflection

    How to
    listen well
    SOLUTION SOLUTION SOLUTION SOLUTION

    01 02 03
    Asking good Qs Reflection Clarify when
    necessary

    How to
    listen well
    SOLUTION SOLUTION SOLUTION SOLUTION

    01 02 03 04
    Asking good Qs Reflection Clarify when Summarize
    necessary

    How to
    listen well
    PM Tips
    TIP
    MAINTAIN AN
    01 ACCESSIBLE
    PERSONALITY

    PM Tips
    TIP TIP
    MAINTAIN AN LEAD BY EXAMPLE
    01 ACCESSIBLE
    PERSONALITY 02

    PM Tips
    TIP TIP TIP
    MAINTAIN AN LEAD BY EXAMPLE REMEMBER THE
    01 ACCESSIBLE
    PERSONALITY 02 03 SMALL DETAILS

    PM Tips
    TIP TIP TIP
    MAINTAIN AN LEAD BY EXAMPLE REMEMBER THE
    01 ACCESSIBLE
    PERSONALITY 02 03 SMALL DETAILS

    TIP

    04 PROVIDE REGULAR
    FEEDBACK

    PM Tips
    TIP TIP TIP
    MAINTAIN AN LEAD BY EXAMPLE REMEMBER THE
    01 ACCESSIBLE
    PERSONALITY 02 03 SMALL DETAILS

    TIP TIP

    04 PROVIDE REGULAR
    FEEDBACK 05 FOCUS ON POSITIVE
    CONTRIBUTIONS

    PM Tips
    SOLUTION SOLUTION SOLUTION SOLUTION

    01 02 03 04
    Asking good Qs Reflection Clarify when Summarize
    necessary

    How to listen well


    TIP TIP TIP
    MAINTAIN AN LEAD BY EXAMPLE REMEMBER THE
    01 ACCESSIBLE
    PERSONALITY 02 03 SMALL DETAILS

    TIP TIP

    04 PROVIDE REGULAR
    FEEDBACK 05 FOCUS ON POSITIVE
    CONTRIBUTIONS

    Added tips
    Questions?

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