May 2001

A B C C O M PA N Y
TECHNOLOGY AUDIT

INSIDE THIS REPORT: E X E C U T I V E S U M M A RY

Executive Summary 1

Infrastructure 2

Hardware 2 ABC Company has contracted

Palitto Consulting Services
(PCS) to perform a Technology
Software 3-5
Audit of all information tech-
nology. The purpose of this
Telephony / Internet 4
audit is to document current
conditions and identify oppor-
Procedures and Policies 5
tunities for this organization
to improve its services for the
Prioritized Action Plan 6
supporting customers. This
report will function as both an
analysis of current situation
and a blueprint which indi-
cates the methods to build
upon. Emphasis will be
placed on the following goals:

Cost reduction via con-

solidation, and simplifica-
tion and reduced TCO

Improve quality of service
to customers by effec-
tively using advanced
functionality of available
technology
Total Cost of Ownership
considers the following:
Initial sale price
Support costs
ABC Companys current com- mized such as AntiVirus and
puter network is positioned resource sharing.
well for future growth. Most of
the workstations have been
upgraded recently to a stan-
dard Pentium III configuration.
This will provide a scalable
hardware foundation to build
on, however; there are some
software configurations that
are missing and/or not opti-

Downtime costs TOTAL COST OF OWNERSHIP

Upgrade costs

Management costs this report will make recom-

One of the most critical fac- mendations that will maxi-
tors of technology costs is the mize performance to the ob-
Total Cost of Ownership or jectives while minimizing the
TCO. This concept quantifies TCO.
all the costs of owning and
operating and maintaining
technology, not just the initial
purchase price. To this end,
Page 2
C U R R E N T H A R D WA R E S TAT U S
NETWORK INFRASTRUCTURE
With all the possibilities that
are available today such as e-
mail, resource sharing, inter-
net, and server based com-
puting, it is safe to say that
network infrastructure should
be mission critical to any or-
ganization. The network must
be made to meet the mini-
mum standards that will in-
sure reliable and efficient
use. We recommend the fol-
lowing issues be addressed:
Every computer must be con-
70% of all network nected to the network to in-
problems can be traced sure proper backup, anti-
virus, e-mail, and resource
to faulty wiring sharing.
All wiring must be made
to conform to standard
Category 5 requirements
(see http://www.levitontelcom.com/
education/dodont.index.htm )
SERVERS
After verifying software com-
patibility and a full backup,
the location 1 server could be
rebuilt as a Windows 2000
server. This will allow remote
access via the Terminal Ser-
vices feature that is now avail-
able in Windows 2000 server.
WOR KSTATIONS
Since the workstations have
been upgraded recently, most
hardware needs have been
met. However, the following
All networking components issues should be addressed:
should be made capable of All non-critical modems
supporting 100 Mbps for should be removed or dis-
abled to reduce security and
faster network speeds.
maintenance costs. The func-
tionality of those modems can
be centralized through the
Any new network compo-
nent purchases must
have 100MBps capabil-
ity.
Use high quality Ethernet
switches instead of hubs
or switches. This will
improve network speed.
Develop network dia-
gram
NT Workstation Gateway
at each location w/ proxy
and anti-virus distribu-
tion.
AC power UPS
All mission critical systems
and devices should be pro-
tected with Uninterruptible
Power Supplies (UPS), which
protect against power surges
The location 2 Server is cur-
rently built as a Member
Server which does not vali-
date logins or utilize much of
the security functionality of
the server software. This
could be rebuilt as a Domain
Controller to increase security
use of a proxy server.
As much as possible, the con-
figuration of all workstations
should be standardized to
reduce support costs and al-
low for maximum flexibility.
This standard should be up-
dated regularly to include lat-
est patches, updates.
May 2001
and outages. Most hardware
vendors require a the use of a
UPS to guarantee warrantee
coverage. All UPS batteries
should be proactively re-
placed every 3 years.
Resource sharing
Sharing resources drastically
reduces maintenance and
support costs, therefore we
recommend that whenever
possible that resources be
centralized and shared. The
following should be consid-
ered for consolidation:
FAX
Printers (use print server
devices)
Backup to a central
server / HD
and reliability.
Both servers need to have
Anti-Virus software and Proxy
server software installed. See
software section of this re-
port.
Every printer can be shared
and accessible to everyone
on the network.
Every workstation needs to
have AntiVirus installed.
All data should be stored on a
centralized server to facilitate
backup procedures.
A BC Co m p a n y Page 3

C U R R E N T S O F T WA R E S TAT U S
The current software at ABC
Company provides basic func-
tionality. Additional functional-
ity including internet access
to every desktop, secure and
reliable Email access and re-
mote access can be achieved
by adding software such as
proxy server, e-mail server,
and terminal services. How-
ever, before any of these are
utilized, there needs to be a
mandatory implementation of
a centralized, self-sustaining
AntiVirus system. This should
be implemented immediately
as one of the highest
priorities. Following are soft-
ware issues and descriptions:
Non-licensed installations are
illegal and can be punishable
up to $250,000.00 per in-
stance! Moreover, a consor-
tium of software developers
(including Microsoft and Sy-
mantec) have combined ef-
forts this month to identify
and prosecute offenders in
this area.
Network protocols that are
not being used should be re-
moved to increase network
speed. Standard TCP/IP and
NetBEUI protocols should be
installed everywhere.
Backup
Backup of the central system
appears to be in order. How-
ever, a procedure to verify the
backup actually occurred
should be implemented,
along with a procedure to per-
form a test restore.
All other data should be
stored centrally on a file
server that can be completely
backed-up daily and tested
on a regular basis with mini-
mal human interaction.
A full backup should be
stored offsite at all times to
protect against catastrophic
damage such as fire, theft or
tornados. This offsite backup
should be updated weekly.
The backup of Peachtree is
currently causing an error.
This issue will need to be ad-
dressed in more detail to re- Avirts Gateway is a low
cost proxy server software
solve. If possible, this data solution.
should be stored on the
server.

P ROX Y S ERV E R

The current Bright.Net Inter-

net connections can be
shared by all the computers
on the network without install-
ing any additional wires or
modems. This is accom-
plished by using a proxy
server software which runs on
one computer (typically a
server). This software has the
following functionality:
It will automatically connect
and maintain a connection to
the internet.
Workstations can be config-
ured to have full or limited
access to the internet. Avirt products create a physical barrier between the outside world and your internal network,
All out-going internet traffic is hiding your LAN from outsiders. It is physically impossible for computers on the Internet to
recorded in a log file which initiate communication with your LAN server or clients. Avirts unique IP-based security,
displays who, when and what available in Avirt Gateway and Gateway Suite, allows you to specify the exact IP addresses
web pages were viewed. of the computers with which you want to communicate (usually LAN clients). Requests from
unspecified computers are denied
Frequently visited pages are
stored locally in the server
cache for faster retrieval.
Page 4
Initial Responses to
Telephones
In 1876, an internal memo
was circulated at Western
Union about a newly invented
device. "This 'telephone' has
too many shortcomings to be
seriously considered as a
means of communication.
The device is inherently of no
value to us."
"That's an amazing invention,
but who would ever want to
use one of them?" asked
Rutherford B. Hayes, the
19th U.S. president, after
participating in a trial tele-
phone conversation in 1876.
SLmail is designated to support
unlimited users - so as your com-
pany grows, SLmail can grow with
you.
INTERNET
As more and more individuals
are utilizing the internet, it
becomes important that any
business be capable of com-
municating to and from the
internet. Consider the initial
responses to the use of the
telephone.
Palitto Consulting can help to
develop methods to utilize the
internet as a method to
achieve organizational goals.
Some of the possibilities in-
clude the following:
PHONES
The current number of phone
lines appears to be sufficient
to meet current needs. With
the use of a proxy server, one
phone line will need to be
dedicated to internet connec-
tivity. This
may free up
other lines
that were
previously
used to ac-
cess the
internet.
E-MAIL
A domain name
A web page built to facili-
tate core organizational
objectives including mar-
keting, reduced response
time, and improved com-
munication.
Maps and directions to
facilities with office hours
and contact information.
E-mail to facilitate com-
munication with custom-
A first-tier long distance pro-
vider (such as Qwest, MCI or
At&T) should be considered to
reduce costs and improve
service quality. Since 1st tier
providers actually own the
equipment they use, there is
no middle man to slow
down service request, and
mark-up the costs.
A 30% reduction in long dis-
tance costs can possibly be
achieved by changing to a 1st
tier provider based on
In combination with a domain
name (ie: abccompany.com) a
E-mail system can add the
ability to rapidly communicate
with customers, supplier, and
internal personnel in an effi-
cient and professional man-
ner.
Seattle Labs produces a E-
mail server software product
that offers extensive messag-
ing functionality at a cost that
is much lower than more
popular e-mail systems such
May 2001
ers
Answers to Frequently
Asked Questions (FAQs)
Improved communication
for internal associates
(scheduling, benefits, regu-
lations)
As previously discussed a
single internet connection
can be shared with the use
of a proxy server.
Qwests recent pricing.
LD rates should be re-
viewed annually.
Billing increments should
be minimized to reduce
costs
A no cost toll free num-
ber can be obtained and
used to facilitate organiza-
tional objectives.
as Microsoft Exchange or
Novell Groupwise. Some of the
functions included with SLMail
are as follows:
Mailbox Size Limits
Message Tracking and
Management
Mailing List Capabilities
Security Filters
Web based Administration
Web Based Access
A BC Co m p a n y Page 5

TECHNOLOGY
PROCEDURES AND POLICIES
To protect your technology
investments and optimize the
usage, a Acceptable Usage
of Technology should be de-
veloped, communicated and
enforced. Such a policy
should define acceptable us-
age of all technology compo-
nents and specifically the fol-
lowing:
Computers
E-mail
Internet
Phones
Fax
Confidential or Personal
Information
We strongly recommend that
the following policies be ad-
dressed specifically:
Every person with an e-
mail address must view
the e-mail daily, as they
will be held responsible
for the information con-
tained within. See Ap-
pendix.
All electronic data files
must be stored on a cen-
tralized server to facili-
tate efficient and effec-
tive backup.
As the owner of the hard-
ware and software, your
organization has the right
to read and act upon
any information con-
tained therein.
Computer usage is not to
be in violation of any or-
ganizational, State or
Federal standards.
Computers should re-
main powered on at night
(so that virus scans,
backups and regular
maintenance can occur)
Work instructions should
be developed for stan-
dard computer proce- It is critical that all computer users
dures and organized into agree to a Computer Policy
a Operating Manual
These policies should be
clearly communicated
and agreed to in writing
for all computer users
before granting access.
This will protect your or-
ganization from legal
liability and help to avoid
uncomfortable situations
involving computer us-
age.

ANTI-VIRUS

A mandatory implementation
of a centralized, self-
sustaining AntiVirus system
should be implemented
immediately as one of the
highest priorities.
Just this week another virus
hit the front pages of major
news media.
The most effective anti-virus
software implementations
have the following character-
istics:
Mandatory - for all com-
puters connected to a
secured local area net-
work (LAN) this includes
laptops and home com-
puters that connect re-
motely.
Self-Sustaining - Effective
anti-virus software must
have the ability to update
and distribute updates
automatically.
A centralized copy of
anti-virus software be
configured to download
the latest virus defini-
transmitting viruses, as
tions once and distribute
well as how to react to sus-
that copy to all the com-
pected virus activity.
puters on the network.
This conserves band- Protect every point of entry
width since every com- including E-mails, Attach-
puter does not need to ments, Network shared
contact the internet to files, Removable media,
get the same update. Downloaded files.
Virus scans should occur
frequently (daily) on
every computer Virus
scanning is most effi-
cient when performed
overnight when com-
puters typically are not
used as much. However
this requires that users
leave the computers
powered on overnight.
The scan log files should
be monitored or a regular
basis (weekly).
A proactive response to
virus activity should be The latest virus definitions can be downloaded
defined prior to a inci- automatically at no cost over the internet.
dent.
Users should receive ba-
sic training on how to
avoid receiving and
 Attached is the Appendix which documents supplemental material
that could not be listed in the report. Included in the Appendix is
the following:
Sample Acceptable Usage Policy
Article from www.nwfusion.com about software piracy
Hardware Inventory
Software Inventory
Current Network diagram
Long Distance Savings Estimate
Palitto Consulting Services, Inc.
600 Weber Dr.
Wadsworth, OH 44281
Phone: 330-335-7271
Fax: 330-335-7275
Email: sales@palittoconsulting.com

Helping Businesses Make Intelligent

Use of Technology

WERE ON THE WEB!

WWW.PALITTOCONSULTING.COM

I M P L E M E N TA T I O N P L A N

Proxy Server Evaluate Windows 2000

Following is a prioritized task list Server for remote access
that should be implemented in capabilities via TSE
the listed sequence. Telephony

Move Peachtree software

Install any new printers and
share current printers
Relocate server
Connect Lab Computer to
LAN
Plug hub into UPS
Trouble-shoot location 2
Server
Troubleshoot electronic
Medicare billing issue
Register Domain Name
Email
Fix Peachtree Backup issue
Develop Backup testing pro-
cedure
Resolve missing characters
from statement printing is-
sue

Remove IPX and add Web Page Resolve software issues with
NetBEUI software manufacturer

Anti Virus
Review Software Licensing
 ABC Company
Local Area Network
May 2001

3Com 8 Port
T P800Hub

APC 192.168.0. 192.168.0. 192.168.0. 192.168.0.1 192.168.0.1

192.168.9.1 UPS X.X.X.X
APC 3 APC 7 APC 6 APC 7 APC 1 APC
"A" "OEMComputer"
UPS 280 Billing UPS Front Desk UPS Front Desk UPS Us er1 UPS Lab UPS
WinNT 4SVR LAB
250 280 280 280 280 280

IBM4029
HPLJ6L HPLJ6L
LaserPrinte
r
Modem Modem Modem

Internet
ISP
Dial Up

Modem Modem

3Com 8 Port
Office
Connect
Hub

APC 192.168.10.1 192.168.10.1

192.168.10.1 UPS 5 APC 0 APC
"Server" 500 Front Desk2 UPS Front Desk1 UPS
WinNT 4SVR
200 200

HPDJ880C HPLJ1100
 CPU Speed MHz

Computer Name
Manufacturer
Location ID

MB of RAM
Mfg ID / SN
User Name

NIC Speed

AppleTalk
HD Notes

NetBEUI

IPX/SPX

Printers
HD Size
OS Rev

Modem
Model

Notes
PPTP
CPU

USB
UPS
OS
#

10/100 - Netelligent 3yr Old machine, Warantee expires soon,

10/100 TX Need to move mission critical apps to new
NT4.0 Embedded machine and use current for basic file and
1 Admin 3 Compaq Proliant 800 Server SP6 PIII 500 Nts01 512 4.25 477MB free UTP/AUI Bus 0 Y 1000 HP LaserJEet4 print server. Remove IPX

DESKPRO EP/SB NETGEAR FA311

2 BOB 1 COMPAQ SERIES 6001DT63K002 WIN98 SE PIII 550 BOB 64 9.99 8.47 FREE 10/100 PCI y HP LASERJET 5L PCI
INTEL(R)
PRO/100+ COMPAQ HP DESKJET 710C; HP
DESKPRO EP/SB MANAGEMENT 56K PCI FAX LASERJET4; HP
3 LARY 1 COMPAQ SERIES 6923CL94E805 WIN95 B (OSR2) CELERON 400 BASEMENT 64 6.3 4.79 FREE ADAPTER Y Y MODEM Y OFFICEJET Remove NetBEUI and IPX
MOTOROLA
MODEMSUR
959MB 3COM ETHERLINK FR 56K INT.
4 MOE 4 WIN98 SE PENTIUM 100 MOE 48 1.62 FREE III ISA PNP HP DESKJET 1200C (MS) Upgrade or replace
EVERYWHERE
FAST ETHERNET
14.51 ADAPTER (NC100 MDP3900V-U
5 SAM 4 DELL 4TW9001 WIN98 SE PIII 866 SAM 128 20.01 FREE V2) MODEM Y HP DESKJET 1120C
NETGEAR
FA310TX FAST
PACKARD 4.51GB ETHERNET PCI SUPRA PCI
6 JAKE 4 BELL NEC SYN 496 S29800084+ WIN98 PIII 350 JAKE 64 6.46 FREE ADAPTER 56I MODEM Y HP DESKJET 600 ; (COLOR) Replace machine
PRESARIO LQ-1070; HP DESKJET
LINKSYS 288 DATA 710C SERIES; HP
214MB ETHER16 LAN +FAX+VOICE LASERJET4; HP LASERJET
7 HERMAN 4 COMPAQ PRESARIO WIN95 A PENTIUM 120 HERMAN 16 1.26 FREE CARD Y +VOICEVIEW IIIP; OKIDATA ML 591 Replace machine
INTEL(R)
PRO/100+ EPSON LQ-1070; HP
DESKPRO EP/SB MANAGEMENT USR 56K WIN LASERJET 4; HP
8 FRAN 1 COMPAQ SERIES 6941CJN4N570 WIN95 B (OSR2) PIII 500 FRAN 64 9.99 6.76 FREE ADAPTER INT MODEM LASERJET III;
INTEL(R)
PRO/100+ STANDARD
DESKPRO EP/SB MANAGEMENT 300 BPS HP LASERJET 4; HP
9 JIMBO 3 COMPAQ SERIES 6923CL94E767 WIN95 B (OSR2) CELERON 400 JIMBO 192 6.43 4.29 FREE ADAPTER MODEM LASERJET IIIP;
3COM FAST
ETHERLINK XL HP LASERJET 4; HP
10.77 10/100MB TX USR 56K WIN LASERJET 4L; HP
10 MIKE 3 NEC RB253 IUMU90206817 WIN98 CELERON 400 MIKE 96 13.02 FREE ETHERNET NIC INT MODEM Y DESKJET 710C
INTEL(R)
PRO/100+ COMPAQ
DESKPRO EP/SB 6919cl94f79 MANAGEMENT 56K PCI FAX HP DESKJET 710C; HP
11 SUE 1 COMPAQ SERIES 6919CL94F798 WIN95 B (OSR2) CELERON 400 8 64 6.43 4.61 FREE ADAPTER Y MODEM LASERJET 4 Remove NetBEUI
NETGEAR
FA310TX FAST STANDARD
DESKPRO EP/SB 6919CL94F ETHERNET PCI 300 BPS
12 NICOLE 3 COMPAQ SERIES 6919CL94F911 WIN95 B (OSR2) CELERON 400 911 64 6.43 4.39 FREE ADAPTER Y MODEM Y HP DESKJET 670C Remove NetBEUI
INTEL(R)
PRO/100+ SPORTSTER
DESKPRO EP/SB 6923CL94E MANAGEMENT 14400 FAX HP LASERJET 4; OKIDATA
13 SALLY 3 COMPAQ SERIES 6924CL94B611 WIN95 B (OSR2) CELERON 400 774-DA 64 6.3 5.34 FREE ADAPTER MODEM Y ML PACEMARK 3410

HP LASERJET 4; HP
PACKARD COMPUTE 34MB NE2000 LASERJET IIIP; OKIDATA
14 MARY 3 BELL WIN95 A PENTIUM 60 R1 16 1.28 FREE COMPATIBLE ML PACEMARK 3410 Replace machine

9/26/02 Hardware Inventory Page 1 of 1

 MS Internet Explorer

LOTUS FREELANCE
MS Outlook Express

LOTUS ORGANIZER
Netscape Navigator

LOTUS APPROACH

LOTUS WORD PRO

MS DIRECT SHOW

MS Media Player

MS Net Meeting
Acrobat Reader

Crystal Reports

MS Clip Gallery
MS PowerPoint

MS IntelliPoint
MS PROJECT

ARCSERVEIT
LOTUS 1-2-3

NET-IT NOW
Live Update
MS Outlook

Real Player

ANTIVIRUS
User Name

MS Office

MS Chat
Acrobat

OTHER
AOL IM

WinZip
AOL

RX+
#

1 Admin Y Y COMPAQ INSIGHT MANAGER

NAV CORP. EDITION 7.6

(STAND ALONE) VIRUS DEF: ATI MULTIMEDIA CENTER; COMPAQ INSIGHT MANAGER LC REMOTE MGMT SERVICE; FISHBONE DESIGNS; FULL CIRCLE
2 JOHN Y 5 4.7 5 Y 98 2000 Y Y Y Y y Y Y Y Y Y Y 8/7/02, LAST SCAN: 8/2/02 SOFTWARE; GTEK LTD; SEAGATE SOFTWARE - BACKUP; VORTON FINANCIAL TOOLS APPLICATION

NAV CORP. EDITION 7.6

(STAND ALONE) VIRUS DEF: DATASTORM TECHNOLOGIES; MATROX GRAPHICS; MATROX POWERDESK; MS BACKUP; MSN MESSENGER; NULLSOFT-WINAMP;
3 JOE Y 3 7 4.5 5.5 Y Y Y Y Y Y Y Y 8/7/02, LAST SCAN: 8/2/02 PKWARE INC;RAPIDREMOTE; SEAGATE CRYSTAL REPORTS V7; FISHBONE DESIGNS; FULL CIRCLE SOFTWARE; MS NETWORK

NAV CORP. EDITION 7.6

(STAND ALONE) VIRUS DEF:
4 TIM 5 y 97PRO 8;8.02 8 Y Y Y Y 8/7/02, LAST SCAN: 8/2/02 DATA BROADCASTING CORPORATION; MS WINDOWS SCRIPTING HOST MICROSOFT (R) PLUS! FOR WINDOWS; MS FIND FAST;
BVRP SOFTWARE - PHONE TOOLS; CHECKFREE MANAGER; REGISTERit; EASTMAN KODAK; EXPRESS; FISHBONE DESIGNS; FULL
CIRCLE TALKBACK; MS POINTING DEVICE SOFTWARE; MS STREETS & TIPS; MS PLUS! FOR WINDOWS; MS INTERNET SERVICES;
MS WORKS 6.0; NULLSOFT - WINAMP; INTERACTIVE PICTURES; IOMEGA BACKUP; LOTUS FASTSITE; LOTUS MOBILE; LOTUS
MOBILE SCREEN SHOW; LOTUS QUICKSTART; LOTUS SMARTCENTER; LOTUS SUITESTART; LOTUS VCARD; LOTUS WORDPRO;
MACROMEDIA DREAMWEAVER; MS WINDOWS SCRIPT; MS ENCARTA ENCYCLOPEDIA; MSN MESSENGER; PARAGON SOFTWARE
5 NICOLE 6;7 Y 5 4.05 Y 6 Y 2000 Y Y Y Y Y Y Y Y Y Y Y Y Y NAV V7.6 LTD FONESYNC; REALNETWORKS; SEAGATE SOFTWARE, INC - BACKUP; LAPLINK PROFESSIOAL; VORTON FINANCIAL TOOLS

REGISTERIT; CRAWL APPLICATION V 1; FISHBONE DESINGS; FONTFIX; TALKBACK; INTELLIQUEST; QUICKEN98; KIDIE2; LABELS
UNLIMTED; LOTUS FASTSITE; MS PLUS; MS FRONTPAGE; MS INTERNET SERVICES; MIR-DIALOGUE COLOR COLLISION; MIR-
DIALOGUE JEWEL CHASE; MIR-DIALOGUE LINEUP; MIR-DIALOGUE MUDDLE; MIR-DIALOGUE RAT POKER; MIR-DIALOGUE SPRING
WEEKEND; NULLSOFT - WINAMP V4.7; PAGENET PRO; SEAGATE SOFTWARE - BACKUP; LOTUS QUICKSTART; MGI PHOTOSUITE;
6 HERMAN Y Y 5 Y 6 Y Y Y Y Y Y V9 9.00 Y Y Y Y NAV 7.6 PCANYWHERE; LAPLINK; VORTON FINANCIAL TOOLS; VR-1 INCE - FIGHTER ACE 1.5 PRACTICE; WIRELESS MESSAGING WIZARD

NAV CORP. EDITION 7.6 APLAN APPLICATION; REGISTERIT; FISHBONE DESIGNS; FULL CIRCLE TALKBACK; ASTOUND; LABELS UNLIMITED; MS BACKUP;
(STAND ALONE) VIRUS DEF: MINPILOT; NULLSOFT - WINAMP; PERFECTWORKS; VIRDOX; TRIPMAKER TRIP PLANNER; REUTERS MONEY NETWORK; CRYSTAL
7 SALLY Y 4.3 5 Y 5.5 98 Y Y Y Y Y Y Y Y 8/7/02, LAST SCAN: 8/2/02 REPORTS FOR SOTA 5.0;

BANNER BLUE SOFTWARE; ORGANIZATION CHART; DATABASE CONVERSION ; BEST! FAS PRODUCTS; REGISTERIT; CURIOUS
GEORGE LEARNING GAMES; FISHBONE DESIGNS; TALKBACK V1; 2001 TURBOTAX DELUXE; UNINST V1; JUMPSTART PRESCHOOL
NAV CORP EDITION 7.6; MENU; LOTUS APPROACH; LOTUS MOBILE SCREEN; MATROX POWERDESK; MS BACKUP; MS EXCHANGE V 5; MS OFFICE BINDER;
VIRUS DEF - 7/31/02; LAST MS FINDFAST; MS SCHEDULE +; WINAMP V 2.5; TRIPMAKER 1998 EDTION; CRYSTAL REPORTS V 7; ACR 2000; MS NETWORK;
8 LARY 3 Y Y 7 Y 5.5 Y 8 Y Y Y Y Y Y Y Y Y SCAN - N/A TRIVIAL PURSUIT MILLENNIUM ED; VITALSIGNS SOFTWARE; VORTON FINANCIAL TOOLS APPLICATION; LAUNCHANYWHERE

NAV CORP EDITION 7.6 2000 ELECTRONIC FILING; 2000 TAX PREPARATION; 2001 ELECTRONIC FILING; 2001 INTERNET TAX NOTEBOOK; 2001 TAX
(STAND ALONE); VIRUS DEF PREPARATION; 97 TAX PREPARATION; 98 PREPARATION; 99 TAX PREPARATION; CCH CLIENTRELATE; APLAN APPLICATION;
9 JOE Y 2000 Y Y Y Y Y Y Y Y Y Y 8/7/02; LAST SCAN 8/5/02 REGISTERIT; DIRECTOR 8 SHOCKWAVE STUDIO; MS BACKUP; CRYSTAL REPORTS FOR SOTA 5.0; MS NETWORK; LAPLINK PRO;

ORGANIZATION CHART, REGISTERIT; FISHBONE DESIGNS; TALKBACK; IRIS ANTIVIRUS; KIDIE2 APPLICATION; LABELS UNLIMITED;
NAV CORP EDITION 7.6 MS PHOTO EDITOR; MS WORKS; MS PLUS!; MS FRONTPAGE; MS QUERY; MIR-DIALOGUE CHARMER; WINAMP; LOTUS FASTSITE;
(STAND ALONE); VIRUS DEF MGI PHOTOSUITE; MS MONEY; TRIPMAKER; SEAGATE BACKUP; SOFTWARE TRACKER; VORTON FINANCIAL TOOLS; FIGHTER ACE
10 JOHN Y Y Y 2000 Y Y Y Y Y Y Y Y Y Y Y Y 8/7/02; LAST SCAN 8/5/02 1.5 PRACTICE

NAV CORP EDITION 7.6

4,5, (STAND ALONE); VIRUS DEF REGISTERIT; CONNECT2PLAY; TALKBACK; GTCOACH; TRAINERCABLLAUNCHER; MATROX GRAPHICS; MS BACKUP; MS INTERNET
11 HERMAN 6,7 5 Y Y Y 98 2000 9 9 Y Y Y Y Y Y Y Y Y Y 8/7/02; LAST SCAN 8/4/02 SERVICES; WINAMP V2.5; TRIPMAKER 1998 ED; MS NETWORK; VORTON FINANCIAL TOOLS APPLICATION V 1

NAV CORP EDITION 7.6

4,5, (STAND ALONE); VIRUS DEF REGISTERIT; FISHBONE DESIGNS; TALKBACK; GTCOACH; MATROX GRAPHICS; MS BACKUP; MS INTERNET SERVICES; WINAMP;
12 TIM 6 Y Y 5.5 Y 98 2000 9 9 Y Y Y Y Y Y Y Y Y Y 8/7/02; LAST SCAN 8/5/02 TRIPMAKER 1998; MS NETWORK; VORTON FINANCIAL TOOLS APPLICATION V 1

REGISTERIT; LOTUS QUICKSTART; MATROX GRAPHICS; MS BACKUP; MS OPEN DATABASE CONNECTIVITY; MS PROJECT; MS
13 SAM 5 5.5 Y 98 2000 9 9 Y Y Y Y Y Y Y NO AV S/W LOADED; INTERNET SERVICES; CRYSTAL REPORTS FOR SOTA 5.0; PCANYWHERE 7.5, 8.0, 8.02; MS NETWORK

AUDIO CALENDAR; AUDIOSTATION; REGISTERIT; DOCSHELF; DR. BLACK JACK; JIGSAWED; LOTUS QUICKSTART; MS WORKS; MS
INTERNET SERVICES; MS POINTING DEVICE; RATTLER RACE; RODENT'S REVENGE; SAY IT!; SKIFREE; SPRY IMAGE VIEWING
14 PETE Y 5 Y 98 2000 Y Y Y Y Y NAV CORP. 7.6 STANDALONE UTILITY; MS NETWORK; WINDAT;

9/26/02 Software Inventory Page 1 of 1