Centre Number Candidate Number Candidate Name

NAMIBIA SENIOR SECONDARY CERTIFICATE

BUSINESS STUDIES HIGHER LEVEL 8336/2

PAPER 2 2 hours 30 minutes
Marks 100 2013

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Answer all questions.
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question or part question.
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This document consists of 15 printed pages and 1 blank page.

110232

Republic of Namibia
MINISTRY OF EDUCATION

MoE/DNEA 8336/2/13 [Turn over

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NAMIB MILLS PTY (LTD)

Namib Mills is the leading miller in Namibia. It started as a small milling

company in 1982. Namib Mills has grown to become a world class food
manufacturer. The company purchases 15% and 50% of wheat and white 5
maize respectively from local producers in Namibia. It also imports white
maize from South Africa and wheat from overseas.

Namib Mills is committed to the growth of the countrys economy. The company
employ more than 750 staff members, this number includes salary, wage and 10
temporary staff. The main production facility is located in the capital, Windhoek,
and consists of a wheat mill, a maize mill, a pasta plant, a baking complete mixer
plant, a mahangu plant and sugar packing plant. The maize mill in Katima Mulilo
supplies the Caprivi region while in Otavi the company operate a maize mill,
mahangu plant and sugar packing plant. 15

Namib Mills utilises modern production technology in its network of 10 depots.

The business takes pride in manufacturing products of high international
standard. Namib Mills ensures that the companys products are available
at wholesalers and retailers nationwide. Further to this, Namib Mills also 20
invest into the social wellbeing of Namibians through many programmes to
fight hunger and supporting various welfare organisations. As a corporate
citizen the company values its employees, customers, suppliers and all other
stakeholders.
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Namib Mills has been struggling to establish itself in the profitable Angolan
market due to unfavourable economic conditions in Angola. However, the
managing director of Namib Mils, Koos Ferreira, said the Angolan market still
remains their target market as it offers immense possibilities.
(Adapted www.nma namibia.com 15.02.2011)

1 Explain the following terms used in the case.

(a) Production technology (line 17)
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(b) High international standard (line 18) Use

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(c) Social wellbeing (line 21)
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(d) Unfavourable economic conditions in Angola (line 27)
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(e) Target market (line 29) Use

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2(a) Namib Mills currently employs more than 750 staff members, this includes Use
salaried employees and wage employees.
Distinguish between the salaried employees and the wage employees.

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(b) Namib Mills offers training and staff development. Analyse the benefits of
this training to customers and employees of Namib Mills.
(i) Benefits to customers

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(ii) Benefits to employees

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(c) Namib Mills workers are fully represented at their work place. Differentiate Use
between the roles of convenors and the shop stewards at Namib Mills.

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(d) Namib Mills Directors plan to get every worker involved in the decision
making process. Identify and explain two ways in which the company could
achieve this.

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3(a) Fig. 1 shows an organisation chart showing the hierarchy of Afri Mills, a rival Use
of Namib Mills, which is producing flour and pasta.

Managing Director

Finance Administration Human Resources Marketing

Director Director Director Director

Manager Manager Manager Manager Manager Manager

Fig. 1
(i) Explain the meaning of hierarchy.

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(ii) Describe the main tasks carried out in the following two departments at
Afri Mills.

Finance Department..............................................................................

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Administration Department....................................................................

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(iii) Using an example, show how the departments of Afri Mills are Use
interdependent.

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(iv) Identify an important department of Afri Mills that is not shown in Fig. 1 and
explain why it is important.

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(v) Besides the departments shown in Fig. 1, state the most essential
department you expect to find in Afri Mills.

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(b) Assume that a customer launched a complaint against Afri Mills regarding
poor customer service experienced. What benefit will the Namibia Consumer
Protection Act of 2010 give the customer?

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4(a) Explain why Namib Mills mostly distribute their products through wholesalers Use
rather than selling direct to consumers.

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(b) As Namib Mills attempt to penetrate the Angolan market, they need to do Use
research on the feasibility of opening a milling company there. You are
expected to design a questionnaire that will help to obtain the information
you require.
Design four possible questions (excluding name and address) that you
would like to ask consumers in Angola and indicate why each question is
important.

Question 1....................................................................................................

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(c) Discuss whether Namib Mills should continue to apply the use of modern Use
technology.

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5 Using all the information available in this paper, as a consultant in business Use
leadership matters, write a report to the manager of Namib Mills, Windhoek
branch. Report to him on the best leadership style he could use to help him
manage this branch successfully.
In your report include the following:
- A summary of different type of leadership (management) styles
- The advantages and disadvantages of each of these styles
- Your conclusion as to an appropriate style
- Recommendation of the most suitable style.

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