EMPLOYEE ENGAGEMENT IN HOTEL INDUSTRY

INTERVIEW SCHEDULE
I, Ms. E.Rachel Jessie, am pleased to inform you that I am a Ph.D. scholar of Department
of Tourism Studies, Pondicherry University, Puducherry. I have undertaken a research work entitled
Employee Engagement in Hotel Industry. I would be grateful to you if you could furnish your
judicious opinion/ information over the below statements. I am sure that the collected
opinion/information is strictly used for research purpose only, and your identity will not be revealed
to anyone at any circumstances.

SECTION 1- MEASURING EMPLOYEE ENGAGEMENT

Note: Please indicate your level of agreement on the statements given below and mark the
appropriate number in the box.

1) Strongly Disagree = SD 2) Disagree = D 3) No opinion = NO

4) Agree = A 5) Strongly Agree = SA

S. No. 1. Affective commitment SD D NO A S
1.1 I am proud to tell others that I am a part of this organization.
1.2 I feel a strong sense of belonging to my organization.
1.3 This organization inspires me to perform well
1.4 I have a strong emotional attachment with this organization.
1.5 I really feel the organizations problem as my own.
1.6 Among all organization I have worked, this is the best.
1.7 I would be very happy to spend the rest of my career in this
organization.

S. No. 2. Motivation SD D NO A S
2.1 My job is important and it has an effect on other people to perform
better.
2.2 This organization gives me opportunity to use my different skills.
2.3 I have the freedom to decide how to do my job.
2.4 My performance is appreciated by my superiors and peers.
2.5 I have enough skills and abilities to meet the challenges of my job.
2.6 My job provides the right amount of work
2.7 I have good relationships with other workers and supervisors.
2.8 My job provides other desirable benefits to meet my needs.
2.9 My job provides satisfactory working conditions.
2.10 My hours of work are satisfactory.
2.11 I am satisfied with the level of responsibility.
2.12 I feel there is variety in my job.
2.13 I feel that I am doing something important.
2.14 I am able to complete a whole piece of work.
2.15 I am getting a sense of pride, satisfaction and achievement from doing
the job.

S. No. 3. Retention SD D NO A S
3.1 I get good opportunity in my job to help others.
3.2 I get opportunity for personal growth and development in my job.
3.3 I have sufficient authority connected to my job
3.4 I feel that a person gets self fulfillment from being in my job position
3.5 I am convinced with my current job position.
3.6 I feel that my job position has prestige inside the organization.
3.7 I am provided with the amenities like housing, conveyance, medical
benefits.
3.8 I get opportunity to develop close friendship in my job position.
3.9 I am satisfied with the salary offered for my job position.
3.10 I feel that there is enough security for my job position.
3.11 I feel that my job position has prestige outside the organization.
3.12 I give my overall involvement in the work.
3.13 I am accountable to my superior in my job position.
3.14 I get opportunity to participate in the determination of methods and
procedures.
3.15 I get opportunity for independent thought and action.

S.No. 4. Job satisfaction SD D NO A SA

4.1 I am able to do the job along with my moral principles
4.2 I get sufficient freedom to do my work according to me
4.3 The chance to do the kind of work that I do best.
4.4 I feel that the policies and practices of this system towards employees
are effective.
4.5 I have good understanding with my supervisor
4.6 I get opportunities for advancement in this position
4.7 I am happy with the technical know how of my supervisor.
4.8 I feel that there is team work among co-workers
4.9 I get opportunity to plan my work.
4.10 I am able to see the results of my work.
4.11 I am active most of the time.
 SECTION 2- DEMOGRAPHIC INFORMATION

1. Age: 1) 20-25 year 2) 26-30 year 3) 31-35 year 4) 36-40 year 5) Above 40 year

2. Gender: 1) Male 2) Female

3. Marital Status: 1) Single 2) Married

4. Education Qualification: 1) 10th 2) HSC 3) Diploma 4) UG 5) PG

5. Your experience at this concern

1) 0-5 years 2) 6-10 years 3)10-15 years 4) 16-20years 5) Above 20 years

6. Nature of employment: 1) Permanent 2) Temporary

7. Parent of Child: 1) below 18 years 2) below 6 years 3) None

8. Work hours per week: 1) Below 48 hrs 2) 48-53 hrs 3) Above 53 hrs

9. Designation (Category-wise) 1) Non manager 2) Manager

10. Salary: 1) below 10000 2)11000-20000 3) above 21000

11. Are you a native of this place? 1) Yes 2) No

12. Department: a) Front office b) F & B production c) F &B service d) Housekeeping

e) Maintenance f) IT g) HR h) Security i) Purchase j) Accounts k) Sales and marketing

l) Others

Thank you for sharing the information and sparing your precious time.