Professional Documents
Culture Documents
Telephone
Im calling about
X speaking.
Taking a call :
Can I help you?
Who's speaking?
Asking for a name /
Could I get your name please?
information :
Where are you calling from?
Connecting : The line's free now ... I'll put you through.
7 What type of position do you think you are suited for / would suit you?
9 What aspects of the position are you most / least interested in?
10 What would you like to find in this job that you didn't have in your
previous job?
21 Have you had any failures? What failures have you had?
Have you had any negative experiences?
If writing a business letter takes you much longer than in your own language,
here are a few guidelines that you may find helpful.
Note the points you want to make, and order them into logical
paragraphs.
Tone
Names
Use Ms. for women and Mr. for men. You can use Mrs. for a
woman if you are 100% sure that she is married.
Dates
Example:
Mr. Brown will travel by plane to London on Monday, June 5th.
A technician will install the equipment in your office on Tuesday.
We are writing
- to inform you that ...
- to confirm ...
- to request ...
- to enquire about ...
Starting I am contacting you for the following reason...
I recently read/heard about ..... and would like to know ....
Having seen your advertisement in ..., I would like to ...
I would be interested in (obtaining / receiving) ...
I received your address from ----- and would like to ...
Orders
Thank you for your quotation of ...
Prices
Please send us your price list.
Referring to
payment Our terms of payment are as follows ...