Professional Documents
Culture Documents
Sample Organization
7-Jan-08
Table of Contents
Section Page
Welcome Letter 3
Dimension Summary 10
Organization Profile 44
Staff Comments 48
Feedback is the Breakfast of Champions for servant leaders, according to Ken Blanchard the co-author of Lead Like Jesus.
Why? Blanchard explains, Servant leaders are always looking for ways to improve. Feedback is the only way to discover if
you are on the right track.
Thank you for taking part in the Best Christian Workplaces Survey. Our hope is that this survey feedback process will be
ill minating and fr
illuminating fruitful
itf l for your
o r organi
organization.
ation We belie
believe
e the first step to impro
improved
ed organi
organizational
ational effecti
effectiveness
eness is an
informed diagnosis.
While reviewing your report, please keep in mind that your organization is being compared to a high benchmark. Many
organizations in our database self-select because they already believe they have a good workplace or are in the process of
becoming a good workplace. This makes our comparison higher than the average Christian organization.
Taking this data seriously will entail acting quickly on both negative and positive responses, as both provide opportunities for
organizational improvement; affirming areas of strength is just as important as addressing areas for improvement!
Next Step: Survey Debriefing-Please contact Kathy at klopus@bcwinstitute.com or (206)230-8111 to schedule a one hour
tele-conference to answer questions regarding your report.
Th k you once again
Thank i ffor ttaking
ki this
thi important
i t t step
t toward
t d organizational
i ti l iimprovement.
t
Sincerely,
Al Lopus
President
Best Christian Workplaces Institute
1
Sample Organization
Overall Performance Summary
2008 Survey Results
Overall Results:
C t
Category G
Group C i
Comparisons:
Finalists 4.13 41% 39% 12% 5% 2%
Others 3.69 22% 43% 20% 10% 4%
Sample Organization's overall score for the 56 standard questions is 3.99. Your scores are compared to this year's and the
previous 2 year's Finalists and other organizations in your Industry Category Group. Your score is based on a 5 point scale where 5
is Strongly Agree and 1 is Strongly Disagree.
1
Sample Organization
Overall Performance Summary
2008 Survey Results
2
Sample Organization
Overall Performance Summary
2008 Survey Results
1 56. I am satisfied with my retirement plans (pension, 403(b), 401(k),RRSP etc.). 4.38
6 24. I am very satisfied with the opportunities I have to use my skills in my job. 4.31
8 48. My organization's management explains the reasons behind major decisions. 3.77
1
Sample Organization
Overall Performance Summary
2008 Survey Results
To determine the strength of the relationship between each question to overall Staff Commitment, we regressed each question
against
i t the
th combination
bi ti off the
th three
th bottom
b tt line
li commitment
it t questions
ti iin our survey. Th
These th
three questions
ti iinclude:
l d 1.1 I would
ld
rate my organization as an exceptional place to work. 7. I would recommend my organization to others as a good place to work. 8.
I would prefer to remain with my organization even if a comparable job at a higher pay level were available in another organization.
2
Sample Organization
Overall Performance Summary
2008 Survey Results
Sample Organization's lowest scores relative to other Christian organizations in your industry category are listed below
below. The
question with the 10th rank is the lowest.
Average Score for
Rank Question / Item Sample
Organization
10 54. I am satisfied with my medical or health plan. 3.45
6 6. Over the past year, my organization has improved for the better. 3.81
53. In comparison with people in similar jobs in other Christian organizations, I feel
5 3.34
I am paid fairly.
4 34. At my organization we strive to help one another maintain life balance. 3.74
Your average score is based on a 5 point scale where 5 is Strongly Agree and 1 is Strongly Disagree.
3
Sample Organization
Overall Performance Summary
2008 Survey Results
4
Sample Organization
Dimension Summary
2008 Survey Results
Number of Average
Dimension Respondents Response Percent Response
Job Satisfaction
Sample Organization 121 4.35 50% 39% 11%
Category Finalists 6,795 4.48 58% 36% 6%
Others 7,111 4.05 32% 49% 19%
Organizational Commitment
Sample Organization 121 4.01
4 01 37% 38% 25%
Category Finalists 6,795 4.20 45% 37% 18%
Others 7,111 3.63 21% 41% 38%
Christian Witness
Sample Organization 121 4.13 36% 47% 17%
Category Finalists 6 795
6,795 4 29
4.29 47% 39% 13%
Others 7,111 3.88 27% 46% 27%
Supervisory Effectiveness
Sample Organization 121 4.07 40% 38% 22%
Category Finalists 6,795 4.24 48% 35% 16%
O
Others 7,111 3.82 32% 38% 31%
Work Satisfaction
Sample Organization 121 4.21 42% 43% 15%
Category Finalists 6,795 4.25 47% 39% 15%
Others 7,111 3.85 27% 44% 28%
Management Effectiveness
Sample Organization 121 3.75 20% 48% 32%
Category Finalists 6,795 3.93 31% 42% 27%
Others 7,111 3.44 13% 42% 46%
1
Number of Average
Dimension Respondents Response Percent Response
Customer/Supporter Satisfaction
Sample Organization 121 4.03 28% 52% 20%
Category Finalists 6,795 4.22 41% 44% 15%
Others 7,111 3.69 18% 47% 35%
Teamwork
Sample Organization 121 4.00 33% 44% 23%
Category Finalists 6,795 4.14 41% 40% 19%
Others 7,111 3.79 25% 44% 31%
Communications
p Organization
Sample g 121 3.94 29% 49% 23%
Category Finalists 6,795 3.96 34% 41% 25%
Others 7,111 3.57 18% 44% 38%
Overall Score
Sample Organization 121 3.99 33% 44% 23%
C t
Category Finalists
Fi li t 6,795
6 795 4.13
4 13 41% 39% 19%
Others 7,111 3.69 22% 43% 35%
Data Presentation
Data are presented in both numeric and graphic format
format. Numeric presentation provides the percentage of responses in each of five
categories (Strongly Agree, Agree, Neutral, Disagree, and Strongly Disagree) along with the number of respondents and the average
response.
Graphic representations provide your percentage of:
'Strongly Agree' responses on the blue bar
'A
'Agree'
' responses on the
th white
hit bbar
'Neutral', 'Disagree' and 'Strongly Disagree' responses on the red bar.
The scale for the Dimension Summary and Question Detail bar graphs are represented as a percentage.
2
Question Item Detail
Sample Organization
Job Satisfaction
2008 Survey Results
# of
Strongly Strongly Respon- Average
Question Agree Agree Neutral Disagree Disagree dents Resp. Percent Response
1
Question Item Detail
Sample Organization
Organizational Commitment
2008 Survey Results
# of
Strongly Strongly Respon- Average
Question Agree Agree Neutral Disagree Disagree dents Resp. Percent Response
Your 2006 Results 41% 37% 9% 10% 4% 125 4.01 41% 37% 23%
Your 2006 Results 44% 28% 13% 10% 6% 126 3.96 44% 28% 29%
6. Over the past year, my organization has improved for the better.
Sample Organization 26% 40% 26% 6% 3% 120 3.81 26% 40% 34%
Survey Finalists 40% 38% 18% 4% 1% 6,775 4.12 40% 38% 22%
Your 2006 Results 32% 34% 17% 6% 11% 126 3.70 32% 34% 34%
Your 2006 Results 50% 30% 13% 6% 1% 125 4.22 50% 30% 20%
8. I would prefer to remain with my organization even if a comparable job at a higher pay
level were available in another organization.
Sample Organization 32% 31% 21% 10% 6% 121 3.74 32% 31% 37%
Survey Finalists 35% 31% 19% 11% 4% 3,149 3.81 35% 31% 34%
Others 21% 32% 24% 16% 7% 3,500 3.44 21% 32% 47%
1
Question Item Detail
Sample Organization
Christian Witness
2008 Survey Results
# of
Strongly Strongly Respon- Average
Question Agree Agree Neutral Disagree Disagree dents Resp. Percent Response
9. I am very satisfied with the opportunities I have to use my spiritual gifts in my job.
48% 42% 10%
Sample Organization 48% 42% 8% 2% 0% 121 4.36
50% 36% 14%
Survey Finalists 50% 36% 9% 4% 1% 6,777 4.28
Others 37% 41% 13% 7% 2% 7,096 4.06 37% 41% 21%
Your 2006 Results 48% 36% 10% 4% 1% 124 4.27 48% 36% 15%
10. My organization's leaders exhibit the fruit of the Holy Spirit (love, joy, peace, kindness,
etc.).
29% 52% 19%
Sample Organization 29% 52% 13% 4% 2% 119 4.02
44% 40% 15%
Survey Finalists 44% 40% 11% 3% 1% 6,750 4.24
Others 30% 46% 17% 5% 2% 7,082 3.95 30% 46% 24%
Your 2006 Results 31% 42% 21% 5% 1% 126 3.98 31% 42% 27%
11. Overall, I am very satisfied with the level of Christian fellowship and spirituality at my
organization.
Sample Organization 32% 47% 12% 8% 0% 121 4.03 32% 47% 21%
Survey Finalists 44% 40% 10% 4% 1% 6,785 4.23 44% 40% 15%
Your 2006 Results 34% 46% 12% 9% 0% 125 4.04 34% 46% 21%
12. The management of my organization keeps a focus on putting Christ first in daily
decision-making.
Sample Organization 33% 47% 16% 3% 2% 120 4.05 33% 47% 21%
Survey Finalists 37% 40% 16% 5% 1% 3,140 4.07 37% 40% 22%
Survey Finalists 44% 42% 11% 2% 1% 3,141 4.25 44% 42% 14%
1
Sample Organization
Custom Questions
2008 Survey Results
# of
Strongly Strongly Respon- Average
Question Agree Agree Neutral Disagree Disagree dents Resp. Percent Response
0%
0%
1
Sample Organization
Balanced Scorecard Overview
Mission Growth Mission Efficiency
50
50 50 50 50 50 40 60
40 60 40 60 40 60 40 60 40 60
30 70
30 70 30 70 30 70
30 70 30 70
20 80
20 80 20 80 20 80
20 80 20 80
10 90 10 90
10 90 10 90 10 90 10 90
0 100 0 100
0 100 0 100 0 100 0 100
Compensation
Ministry Efficiency
Revenue Growth Actual Goal Ministry Reach Effectiveness
Staff Perception
Achievement
0 100 0 100
0 100 0 100 0 100
0 100
Fundraising Efficiency
ff
Donor Retention Donor Growth Staff Rating Customer Retention Customer Rating
20 80 20 80
20 80 20 80 20 80 20 80
10 90 10 90
10 90 10 90 10 90 10 90
0 100 0 100
0 100 0 100 0 100 0 100
1
The Balanced Scorecard Overview Description
What is it? We have adapted our Balanced Scorecard from Robert Kaplan and David Nortons book The Balanced Scorecard.
Created specifically for Christian organizations, this dashboard serves as a high level management tool to measure the
effectiveness of your organization strategy.
When using this tool, work from the bottom up. Beginning with leading indicators Learning and Growth and Internal Business
Processes, you will first focus on the effectiveness of the management of your people, their gifts and their potential. When these
areas are working well, the Customer Perspective (donors and ministry recipients) will improve; yielding fruit in the areas of
Mission Growth and Efficiency as you efficiently use the resources God has provided.
The strength of our Balanced Scorecard resides in the depth of comparative data. The arrow on each dial reflects your
organizations rank relative to other participants in your industry category. The measures from the top two rows are derived from
measures already in practice within several ministries, the IRS, and other agencies. It is important to note that while an
organization could replicate most of the top two rows and possibly develop valid indicators for the bottom two rows, the
information would ultimately not be as useful without the comparative data to gauge performance.
5 C
Cs of Christian Management
Learning and
Growth Commitment
Culture of Capability & For Learning Climate
Compensation
Character Competence & Training for Action
Investment
2
Sample Organization
Scorecard - Ministry Perspective
2008 Survey Results
Mission Growth
50
40 60
40 50 60
30 70
30 70
20 80 20 80
10 90 10 90
0 100 0 100
1
Sample Organization
Scorecard - Ministry Perspective
2008 Survey Results
Mission Growth
50
40 60 50
40 60
30 70
30 70
20 80
20 80
10 90
10 90
0 100
0 100
2
Sample Organization
Scorecard - Ministry Perspective
2008 Survey Results
Mission Efficiency
50 50
40 60 40 60
30 70 30 70
20 80 20 80
10 90 10 90
0 100 0 100
3
Sample Organization
Scorecard - Customer/Donor
2008 Survey Results
Donors
50 50
40 60 40 60
30 70 30 70
20 80 20 80
10 90 10 90
0 100 0 100
1
Sample Organization
Scorecard - Customer/Donor
2008 Survey Results
50
40 60
30 70
20 80
10 90
0 100
Fundraising Efficiency
2
Sample Organization
Scorecard - Customer/Donor
2008 Survey Results
Customer Satisfaction
50
40 60
30 70 50
40 60
30 70
20 80
20 80
10 90
10 90
0 100
0 100
Percentage of people your ministry served this year that Survey results of people served in your ministry.
were retained from last year. Percentile Rank
Percentile Rank
3
Sample Organization
Scorecard - Customer/Donor
2008 Survey Results
40 50 60
30 70
20 80
10 90
0 100
4
Sample Organization
Scorecard - Internal Business Processes
2008 Survey Results
Communications
50 50
40 60 40 60
30 70 30 70
20 80 20 80
10 90 10 90
0 100 0 100
Top down communication effectiveness. How well management listens to and involves staff.
Percentile Rank Percentile Rank
1
Sample Organization
Scorecard - Internal Business Processes
2008 Survey Results
50
40 60
30 70
20 80
10 90
0 100
2
Sample Organization
Scorecard - Internal Business Processes
2008 Survey Results
Talent Management
50 50
40 60 40 60
30 70 30 70
20 80 20 80
10 90 10 90
0 100 0 100
3
Sample Organization
Scorecard - Internal Business Processes
2008 Survey Results
50 50
40 60 40 60
30 70 30 70
20 80 20 80
10 90 10 90
0 100 0 100
Indicates how well your staff like their job and working Measures if the right people are working in the right jobs.
for your organization. Percentile Rank
Percentile Rank
4
Sample Organization
Scorecard - Learning and Growth
2008 Survey Results
50
40 60
50
40 60
30 70
30 70
20 80
20 80
10 90
10 90
0 100
0 100
Culture of Character
Capability and Competence
Managers behave with fairness and integrity, demonstrate the Fruit Managers manage well, communicate a winning strategy and
of the Spirit, conduct activities openly and honestly and create high demonstrate that the organization improved over the last year. There is
levels of trust in the organization. a clear consensus on organization values.
Percentile Rank Percentile Rank
1
Sample Organization
Scorecard - Learning and Growth
2008 Survey Results
40 50 60 40 50 60
30 70 30 70
20 80 20 80
10 90 10 90
0 100 0 100
Managers care about employees as Managers effectively reward and recognize top performers,
people, encouraging opportunities for learning and pay fairly and provide satisfactory retirement plans.
growth. Percentile Rank
Percentile Rank
2
Sample Organization
Scorecard - Learning and Growth
2008 Survey Results
50 50
40 60 40 60
30 70 30 70
20 80 20 80
10 90 10 90
0 100 0 100
3
Sample Organization
Organization Profile
2008 Survey Results
Mission Statistics
This section includes the information submitted in your Organization Profile. This data feeds directly to your
Balanced Scorecard
Scorecard. If any of the data needs updating,
updating you may do so on this document and your Balanced
Scorecard will immediately reflect the changes.
Please enter all figures as whole numbers: 1,000,000 (not 1MM) 100,000 (not 100K).
1
Total Revenue $ 24,083,858 $ 24,793,233 $ 25,328,634 $ 26,000,000
2
Ministry
y Reach 908 940
9 0 986 1,061
,06
3
Total Compensation $ 7,222,796 $ 7,790,500 $ 8,203,264 $ 8,500,000
4
Net Margin $ 100,000 $ 200,000 $ 300,000 $ 400,000
5
FTE 142 144 145 150
6
Contributions Gifts and Grants
Contributions, $ 4
4,760,471
760 471 $ 5
5,290,115
290 115 $ 4
4,611,449
611 449 $ 5
5,000,000
000 000
1
Sample Organization
Organization Profile
2008 Survey Results
Goal Effectiveness
Please list your organizations four most important goals and how effective you were in accomplishing them over this past
year 1 Fell short
year. short, 2 - Met,
Met 3 - Exceeded
Goal Performance
Increasing enrollment
2
Collaborative Ventures
2
Successful Accreditations
2
Notes:
1. Revenue Total contribution, sales and service earnings for the reporting organization for the year (IRS form 990 line 12).
2. Number of people touched by your ministry. Example:
Schools Number of Students
Mission or Parachurch Number of people touched by the ministry
Churches Attendance
Product and Services Products and services sold
Media Audience reached by broadcast or print media
3. Compensation cost- Cost of salaries, wages, bonuses, sign-on bonuses, overtime and pay premiums, commissions, and all other
current cash incentives paid during the year. (IRS form 990 lines 25a plus 26a)
4. Revenues minus expenses.
5. FTEs Average number of (exempt and nonexempt) full time equivalent (FTE) employees for the year. (Add all twelve month-end
figures
g and divide by
y 12).
) FTEs also include temporary
p y and contract workers.
6. Includes all contributions, gifts and grants minus gifts-in-kind. (IRS Form 990 line 1d)
7. IRS Form 990 line 14.
8. IRS Form 990 line 15.
2
Sample Organization
Organization Profile
2008 Survey Results
Customer Focus
1. Please indicate the number of donors to and recipients of your ministry. Donors are those who have
committed to supporting your organization, usually through financial gifts. Examples of ministry recipients
include:
Colleges/Universities Number of Freshmen
Schools Number of students
Church Number of attendees, including members and non-members
Mission and Parachurch Number of people reached.
Product and Services Number of customers
Media size of the market reached.
Beginning of Ending
Added Lost
Year Balance
Donors 400 50 25 425
3
Sample Organization
Organization Profile
2008 Survey Results
Internal Processes
1. How many employees left your organization voluntarily in
1
the past 12 months? (Please estimate if not sure) 6
4
Sample
p Organization
g
Staff Comments - Sorted Alphabetical
2008 Survey Results
What are the specific things about your Please tell us about a time when you felt
What about your organization would you
organization that make it a great most alive and effective at your
like to improve?
workplace? organization.
- wonderful Christian co-workers - opportunity to - budget constraints and the stresses they put on us
interact with energetic and growing Christian students as staff and how they affect students - continued - when I am able to help a student solve a problem,
- excellent
ll t relationships
l ti hi withith student
t d t development
d l t disgruntlement
di tl t with
ith some faculty
f lt - diversity
di it att allll make
k a change
h tto improve
i their
th i situation,
it ti or
colleagues levels encourage them when they are feeling low
1. Christian environment 2. Strong leadership, 1. The relationship between faculty and staff 2. Offer
specifically the president and the board of trustees 3. development days/opportunities for both faculty and
Clear mission staff. Any successful class session will do this.
1
What are the specific things about your Please tell us about a time when you felt
What about your organization would you
organization that make it a great most alive and effective at your
like to improve?
workplace? organization.
Communication between administrators and
employees. Employees who have been employed at
SU for many years should be asked their opinions
when decisions are made regarding employee Direct contact with students; helping students to
academic freedom benefits, etc. obtain goals.
At SU, we are a family. We genuinely care for and Competitive salaries and improved benefits (health,
about each other. vision and dental) Each day in the classroom.
Broad consensus on Christian mission in higher
education, combined with professional, ethical Early in my career when we were actively planning
management. conflict-resolution for the academic future of the college.
Camaraderie amongst staff. Cross department and division communication. Helping students "get it"!
Eliminate majors that are no longer viable and use
funds from those programs more effectively, better
leadership p in the academic enterprise,
p , remove
Caring Community Collaborative efforts Christ- workers that are not qualified to do their job, they
centered bring down the morale of their co-workers Helping the students.
I appreciate the op[ortunities I have to assist new
caring, open, diverse working environment, faculty input into decsions tat affect their teaching faculty members make the transition to serving at
supportive and future program development Sample University.
I coordinate the Fort Wayne Christian College Fair
Fair. I
love the way I am able to represent Sample
University and also be able to use the public
relations and marketing skills I have been given.
Christ focused. Student focused. Friendly. Faculty-administration relations. Plus, it's a lot of fun!
Fair based pay scale. More than "across the board"
raises
i are needed.
d d ThThe DDean off St
Students
d t would ld
appreciate that raise, however, for those paid so little
hourly, 1%-3% is only a few cents! Get real! Also, I enjoy my job consistently, so I would say almost
Christian atmosphere; friendships women should be paid fairly. daily, I have those moments.
I feel most alive when I am working directly with the
Fair Wages for Jews/Gentiles, Male/Female. True job students. They energize me and I feel they help me
Christian colleagues descriptions. to grow as I hope I also help them.
2
What are the specific things about your Please tell us about a time when you felt
What about your organization would you
organization that make it a great most alive and effective at your
like to improve?
workplace? organization.
3
What are the specific things about your Please tell us about a time when you felt
What about your organization would you
organization that make it a great most alive and effective at your
like to improve?
workplace? organization.
My most rewarding times are when I am able to
assist a family that is going through an especially
difficult time
time. I believe that individuals remember how
Commitment to being a Christ-centered liberal arta I would like to see more endowed scholarships that they are treated when they go through
institution would be available to assist needy students. financial/health/personal struggles.
I would like to see some positive changes in the
university's senior leadership. I would like to see an
end of what strikes me as institutional doublespeak
Co-workers Students Facilities from the senior leadership. No comment...it happens though.
For the most part it is a great place to work. I I would like to see the most qualified employees
appreciate the fact that my children can come here promoted and paid better. I have a master's degree
tuition free and know that they will receive a quality and am still at an entrance level with low pay. I'd love
education. to stayy here with an opportunity
pp y to advance. One on one conversations with students/
Prior to working at Sample University I visited a new
building on campus. God's presence was all around
me as I toured the facility. I felt strongly that I was
Great mission, great people who are dedicated and Increased ethnic diversity among senior leadership, being directed to apply for a job and work at Sample
hard working. Great students. staff, faculty, and students. University.
Sample puts the student first-we are here to help
educate them, along with serving Christ. Working in a
Christian atmosphere. Input about things that affect my job duties Probably when I was first hired.
4
Appendix
Correlation Table
2008 Survey Results
Table of Sample Organization Scores Vs. Industry Average and Importance for Each Question
Your Industry Corre
Rank Diff. Question / Item
Score Average lation
1 4.38 4.04 0.35 0.33 56. I am satisfied with my retirement plans (pension, 403(b), 401(k),RRSP etc.).
2 3.76 3.45 0.31 0.60 52. My organization involves employees in decisions that affect them.
3 4.33 4.04 0.30 0.55 22. I have the decision-making authority I need to do my job effectively.
4 4.15 3.88 0.27 0.51 23. I receive the training needed to do my current job effectively.
6 4.31 4.06 0.25 0.60 24. I am very satisfied with the opportunities I have to use my skills in my job.
7 3.87 3.65 0.22 0.59 33. Employees at my organization are encouraged to experiment and to be innovative.
8 3.77 3.57 0.20 0.57 48. My organization's management explains the reasons behind major decisions.
9 4.36 4.17 0.20 0.57 9. I am very satisfied with the opportunities I have to use my spiritual gifts in my job.
10 3.64 3.45 0.19 0.62 32. My organization acts on the suggestions of employees.
11 3.94 3.76 0.18 0.50 47. The people I work with exhibit good conflict resolution skills.
12 4.04 3.87 0.17 0.56 51. Employees feel free to voice their opinions openly in my work area.
13 3.80 3.63 0.17 0.58 50. My organization seeks the suggestions of employees.
14 4.27 4.11 0.17 0.87 1. I would rate my organization as an exceptional place to work.
1
Table of Sample Organization Scores Vs. Industry Average and Importance for Each Question
Your Industry Corre
Rank Diff. Question / Item
Score Average lation
16 3.54 3.38 0.16 0.63 30. My organization promotes the most qualified employees.
17 4.05 3.90 0.15 0.66 12. The management of my organization keeps a focus on putting Christ first in daily decision-making.
23 4.31 4.20 0.11 0.89 7. I would recommend my organization to others as a good place to work.
24 4.33 4.23 0.10 0.45 45. In my work area we work effectively as a team.
25 4.39 4.30 0.09 0.48 16. My supervisor helps me to solve work-related problems.
26 4.00 3.92 0.08 0.60 43. My organization recruits and hires highly qualified employees.
28 4.09 4.02 0.08 0.56 39. Overall the quality of the products/services my organization offers satisfies those we serve.
30 4.15 4.09 0.06 0.53 28. In the past year, I have had opportunities at work to learn and grow.
31 4.43 4.37 0.06 0.79 3. In general, I like working for this organization.
32 3.78 3.72 0.06 0.53 41. Over the past year, my organization has met its performance goals.
33 4.21 4.15 0.06 0.66 40. I would recommend that my family/friends use or support my organizations' products/services.
2
Table of Sample Organization Scores Vs. Industry Average and Importance for Each Question
Your Industry Corre
Rank Diff. Question / Item
Score Average lation
34 3.94 3.89 0.05 0.62 38. My organization has a winning strategy for meeting the needs of those we serve.
35 3.71 3.65 0.05 0.56 46. At my organization, there is generally good teamwork across departments.
36 3.70 3.65 0.05 0.60 27. I am satisfied with the recognition I receive for doing a good job.
37 4.29 4.26 0.03 0.46 44. My co-workers are highly committed to excellence in their work.
38 3.97 3.95 0.03 0.65 18. My organization's leaders demonstrate compassion for people at all levels.
39 4.15 4.12 0.02 0.61 5. My organization provides good job security to employees who perform well.
40 3.14 3.13 0.02 0.58 26. My organization effectively rewards top performers.
41 4.28 4.27 0.01 0.63 20. The mission and goals of my organization make me feel my job is important.
42 4.18 4.18 0.00 0.61 13. My organization reflects Christ to the world.
43 4.14 4.17 -0.03 0.36 55. I am satisfied with my paid time off (vacation, sick leave).
44 3.97 4.00 -0.04 0.68 17. My organization's leaders behave with fairness and integrity.
45 4.03 4.08 -0.04 0.63 11. Overall, I am very satisfied with the level of Christian fellowship and spirituality at my organization.
46 3.45 3.50 -0.05 0.67 14. There is a high level of trust at my organization between senior management and employees.
36. At my organization, people are responsible and held accountable for doing what they say they will
47 3.66 3.71 -0.05 0.60
do.
48 4.02 4.09 -0.08 0.66 10. My organization's leaders exhibit the fruit of the Holy Spirit (love, joy, peace, kindness, etc.).
49 4.12 4.19 -0.08 0.58 37. Long-term loyal relationships with those we serve are highly valued at my organization.
50 3.74 3.84 -0.09 0.58 34. At my organization we strive to help one another maintain life balance.
51 3.34 3.44 -0.10 0.52 53. In comparison with people in similar jobs in other Christian organizations, I feel I am paid fairly.
3
Table of Sample Organization Scores Vs. Industry Average and Importance for Each Question
Your Industry Corre
Rank Diff. Question / Item
Score Average lation
52 3.81 3.94 -0.13 0.66 6. Over the past year, my organization has improved for the better.
53 3.84 3.99 -0.14 0.59 21. There is clear consensus on my organization's goals.
54 3.69 3.85 -0.16 0.64 35. My organization conducts its activities openly and honestly.
42. My organization values diversity of cultural backgrounds, personal styles, and ideas among our
55 3.75 3.91 -0.16 0.55
employees.
56 3.45 3.71 -0.26 0.32 54. I am satisfied with my medical or health plan.