Audra Padgett

(216) 441-3447

Objective

To obtain a Career-Oriented position providing opportunity for advancement , while

allowing me to utilize my experience and specialized work skills to improve the growth,
profitability, and reputation of a Company.

Education

1993-1998 Chancellor University Marketing

1991-1992 Cleveland State University Communications/Public Relations
1988-1988 Akron University Criminal Law
1984-1987 Regina High School Diploma

Skills

Collections/Client Services
Customer Service
Accounts Receivables
Computer Programs for Collections
Microsoft Word
Excel

Experience

Corporate Collection Services

Consumer Collections Department-October 2004-August 2008
Collections on Consumer Accounts past due utilizing skiptracing internet skills, sending
demand letters, inbound and outbound calls,-(dialer), setting up payment plans resolving
disputes to insure the balance being collected on the account. Also being promoted to
Supervisor in the State Of Ohio Unemployment and Student Loan Department in which
my duties were to set schedules for new hires, terminations, provide disciplinary actions,
over see the Collection Department, address any issues between employees, debtors and
my Client, emails, reports, goal setting. Also Collections on the City of Cleveland
Heights Water and Tax Department.
Audra Padgett

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McCarthy,Burgess, & Wolf

Commercial Collections Department-June 2004-September 2004
Collections on past due Commercial Accounts, providing skiptracing internet skills,
inbound, outbound calls, setting up payment plans, sending demand letters, resolving
disputes with debtors and providing customer service.

Bass Security Services Inc.

Accounting Department-January 2004-May 2004
Collections on past due Invoices, providing customer service, accounts payables,
receivables, resolving client and customer disputes while providing departmental
suggestions and solutions.

Joseph, Mann, & Creed

Commercial Collections Department-November 2002-May 2003
Collections on Commercial Advertising Accounts past due providing customer and client
service, skiptracing internet skills, inbound and outbound calls, setting up payment plans,
sending demand letters, and resolving debtors disputes.

OSI Collection Services Inc.

Commercial Collections Department-October 2000-August 2002
Collections on Federal Express & Ground Courier Services handling domestic and
international accounts, disputes, setting up payment arrangements with accounts payables
department, sending demand letters, skiptracing, inbound and outbound calls, customer
and client service.

First American Equity Services Inc.

Flood Insurance Department-April 1999-March 2000
Insuring that Home Owners that were in the flood zone had insurance and if not made
sure they purchased it. If there was a dispute research was done to prove they were in the
flood zone and had to have the proper insurance coverage, also providing to my client
property reports, legal docs, plat and site maps, and running appraisal orders from lenders
and assigned Appraisers the orders.

Chase Financial Corporation

Consumer Department November 1995-March 1998
Collections on Mobile Homes providing, claims and delivery by state law, foreclosures,
demand letters, setting up payment plans, inbound and outbound calls, (dialer),
skiptracing, reviewing credit loan applications, bank accounts, and customer-client
service.