Investigative Case Management

The Investigative Case Management (ICM) component supports law enforcement authorities, intelligence
organizations or similar organizations during their investigations of criminal activity or during measures
associated with the enforcement of public security.
Investigative Case Management supports you during:
Entry and linking of data and access control to this sensitive data.
Categorization of incidents and crimes and the associated coordination of investigation activities or
resource planning.
Management of investigation records and collaboration with other organizations such as the public
prosecutor.

Integration
Investigative Case Management can be used in integration with the SAP ERP component Defense Forces &
Public Security and also allows the use of Collaboration Projects.

Features
The following diagram shows an overview of the main functions that are available in the Investigative Case
Management (ICM) component. For more detailed information about the functions, see the relevant
documentation.
ICM provides a configurable entity model in which you can enter detailed data for the
entities Case, Lead, Location, Object, Person and Organization, Incident and Activity. You can create
associations between the respective entity data using Relationships and rate the reliability of the linked data
using a Reliability Matrix.
You can use a cross-object search to access the data entered. Specialist authorization functions
control whether data can be displayed or modified according to the respective employee or employee group
involved. One module in this ICM Authorization Control is the CRM Access Control Engine (ACE).
You can bundle an incident and the associated data collected for this incident in a lead or a case.
You can use the case to collect and prepare data in a structured format as an investigation record for case
facts that are to be submitted as part of a criminal investigation.
You can use ICM in integration with Collaboration Projects and SAP Defense Forces & Public
Security when investigating complex criminal activities or during resource planning for major resources.
Figure: Function Overview of Investigative Case Management (ICM)

Investigative Case Management

Technical Data

Technical Name of Business Function CRM_IPS_ICM_1

Type of Business Function Enterprise Business Function

Available As Of SAP Enhancement Package 1 for SAP

CRM 7.0

Technical Usage CRM Core

Application Component Investigative Case Management (CRM-IPS-

ICM)

Directly Dependent Business Function Requiring Activation in Infrastructure (CRM_INF_1)

Addition
You can use this business function to increase the efficiency of the investigative case management (ICM)
processes.

Prerequisites
You have installed the following components as of the version mentioned:
 Type of Component Component Is Needed Only for the Following
Features

Software BBPCRM701 Not relevant

Component

Software SAP NetWeaver Search and Classification Not relevant

Component (TREX)

Features

E-Mail Integration
The integration of e-mail enables you to do the following:
Send and receive e-mails
Create and maintain relationships to e-mails
Search for e-mails
Integrate groupware products

Activity Integration in Calendar

The integration of activities in the calendar enables you to do the following:
Create and assign investigative activities in the calendar
When you create an activity you are automatically assigned as the employee responsible and added to
the Attendees and Staff and Units assignment blocks. Any additional attendee entries you make are also
added to the Staff and Units assignment block. Activities appear as colored blocks in the calendars of all of
the attendees.
Navigate from the calendar to an activity's overview page
Synchronize activities with groupware calendars

Relationships
You can now create relationships in the Other Parties Involved assignment block between employees,
organization units, external persons, or external organizations and cases, leads, incidents, or activities.

Note
The only exception is the suspect relationship that is not supported between these entities.

Merging Person Records

You can now do the following when you compare and merge persons and organizations:
Merge additional attributes on the Cleansing Case overview page
Transfer a person's reference data to an alias
You can choose to have a person's reference data added to the Other Names assignment block as an alias
type that is configured in Customizing.
Automatically merge notes from the source person or organization.

Note
If the source person has several notes they are concatenated into a single note.
Navigate to a Note overview page from a cleansing case
Select a main address to use for the cleansing case
Merge contents of the following source person or organization assignment blocks:
o Other Names
o Description of Person
o Profiles
o Identification of Credentials
o Bank Account
o Payment Card
You can choose to merge some or all of the rows contained in these assignment blocks.
Merge relationships from the source person or organization
You can merge some or all of the source relationships. If you select a relationship, it is changed to apply to
the master person or organization.

Additional Person Advanced Search Parameters

You can use the attributes of the following in the advanced search parameters for persons:
Other name
For example, some of the other name attributes available are name, first name, and date of birth.
Person description
For example, some of the person description attributes available are age, height, and weight.
Person profile
For example, the person profile attributes available are classification value, observation date, and status.

Additional Person Attributes

The following additional person attributes are now available:
Ethnicity
Religion
Religious Denomination
Unknown
You can select this checkbox if a person's first name, last name, and date of birth are not known.
All of these attributes can be used in advanced search queries.

Enterprise Search
You can enable the following business objects in ICM to be searched for using SAP NetWeaver Enterprise
Search:
Persons
Organizations
External Persons
External Organizations
Employees
Locations
Objects
Leads
Cases
Activities
Incidents

Note
In addition to the business function CRM_IPS_ICM_1 you also need to activate the business function
Infrastructure (CRM_INF_1) to use SAP NetWeaver Enterprise Search for Investigative Case Management. To
be able to search for external persons and organizations, the new business partner role ICMEXT is also required.
This business partner role distinguishes between persons and external persons, and also between organizations
and external organizations.
 Collaborative Functions for Investigative Record
Investigation records now provide the following advanced functions for records and case management:
Display of investigation record without model nodes: The investigation record consists of folders and
documents only
Creation of folders using folder templates
Creation of documents using templates
Deletion of documents
Cut, Copy, or Paste of documents within the investigation record
Display and edit of document attributes
For example, language, status, file name and file size, document number, and last changed by/on.
Check in and out of document
Versioning of documents
Visibility and editing of documents based on document status and user authorization
Document log containing all changes made to a document
Filing of e-mails or attachments to the investigative record
Enhanced search help for choosing the target folder when filing
Guided printing with third party document converter