Fall

08

SAP Solution Manager

Change Request Management

Administrative Correction with Change Request Management

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We nce sl ao L aca ze
Change Request Management – Administrative Correction Lifecycle                          

Table of Contents
Author Bio..................................................................................................................3
Landscape Preparation:.............................................................................................4
Users Preparation:.....................................................................................................4
Project Preparation....................................................................................................4
Cycle overview..........................................................................................................4
Start the Maintenance Cycle.....................................................................................5
Create the Change Request...................................................................................5
Aprove the Change Request......................................................................................6
Authorize change...................................................................................................7
Start the Changes..................................................................................................7

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Change Request Management – Administrative Correction Lifecycle                          

Author Bio
My name is Wenceslao Lacaze and I’ve been working as a SAP
basis Administrator and Solution Manager Consultant for the last 8
years.
I’m a Techno-Functional SAP Solution Manager Subject Matter
Expert (SME), I Design, Build and Implement the product using “Run
Sap” Methodology.
I have developed a very extended experience with medium and
large scaled SAP installations in several (multi)national
environments.

I am based in Argentina, but work all around the World.

I work directly for clients or via an agency.
I do speak Spanish, Italian and English fluently.
You can contact me at:
Email: wlacaze@gmail.com
http://www.linkedin.com/in/solutionmanager

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Change Request Management – Administrative Correction Lifecycle                          

Landscape Preparation:
For this Demo we use 3 client inside Solution Manager
• 801 Development
• 802 Quality
• 803 Productive

Users Preparation:
We create 5 diferent users and profiles
Creates and confirm the Change Request

Categorizes, Approve and monitors Change Request.

Is the Steering Committee in the Change Management

Project Preparation
We create a project and 1 Maintenace cycle

Cycle overview

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Change Request Management – Administrative Correction Lifecycle                          

Start the Maintenance Cycle

The Change Manager set the Maintenance Cycle in “Development with Release
Phase”

Create the Change Request

The Requester logon to SM and run the transaction CRMD_ORDER.

Click in the Button “Change Request”, if you don’t have add manually in “Extra 
Settings  Specific  Push Button 1 = SDCR

This is the Main Change Request Window.

For create a Normal Correction you need to identify some information:
• Description
• Sold­To Party
• Requestor
• Change Manager

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Change Request Management – Administrative Correction Lifecycle                          

• Change Advisory Board
• Ibase/Component
• Description of the Change

Then Save.

Aprove the Change Request

The Change Advisory Board decide wich kind of change document are necessary
for this change.
document , in this case select Administrative Correction(Maintenace) and save.

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Change Request Management – Administrative Correction Lifecycle                          

Authorize change
The Change Manager recive the notification and then select “Authorize Change
Request”

When the Change Manager approve the Change Document, Solution Manager
change the document to Authorized and Create a new Administrative Correction
Document.

The Change Manager open the Administrative Correcion 800000185 and select
“Take In Process” in the TaskList

Start the Changes

Now the Administrative Correction is in Status “In Process”.
The Change Manager connect to Solution Manager and click in “Logon to System”
to start to work

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Change Request Management – Administrative Correction Lifecycle                          

Solution Manager ask in wich system you want to make the modifications.

They make some changes in the system

Come back to SM and put select Set to “Done” in the task list for change the
administrative Correction in Complete

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Change Request Management – Administrative Correction Lifecycle                          

When the administrative Correction is in Status Complete, The requestor go to the

system and check, if is everything ok goes to Solution Manager and Select
“Confirm Administrative Activity” in the Tasklist

Then the Administrative Correction is in status “Completed”

And the Requestor goes to the Change Document and Select “Confirms
Realization” in the Tasklist.

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Change Request Management – Administrative Correction Lifecycle                          

Now the Change Document is confirmed.

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