Stephen W.

Kline
4589 N. Narragansett Ave.
Chicago, IL 60630
312-771-3996
swkline@gmail.com

Relevant Experience

Adult Services Intern

Skokie Public Library 2016-Present
Deliver reference and readers advisory services
Lead digital literacy classes for adult patrons
Evaluate effectiveness of existing programs with Adult Services team
Facilitate patron book discussions

Administrative Assistant
Dominican Universitys School Library Media Program 2015-Present
Provide first line support to incoming students navigating the admissions process
Work with the program director to organize and implement information sessions for potential students
Created the programs social media policy
Use Twitter and Facebook to reach out to potential students, educate them on school library culture, and answer
questions
Updated training documents to reflect a streamlined admissions process

Marketing Assistant / Freelance Copyeditor

McGraw-Hill Higher Education 2013-2015
Utilized online databases and customer reviews to find leads and keep the sales team informed
Educated key decision makers on latest products and events
Copyedited digital content within EZ Test CMS Platform
Reviewed digital assessment items for grammar, spelling, consistency and high quality standards
Vetted content within digital learning management systems (LMS)
Edited marketing videos for online publication
Scheduled and conducted webinars for sales staff and potential clients
Used Salesforce, Adobe Creative Suite, and Microsoft Office Suite

Communications Development Chair (volunteer)

Engineers Without Borders 2013-2015
Managed a database of 800+ volunteers to make sure the correct people received accurate information on their
projects
Built strong relationships with volunteers and team members to gather content about local projects so the public is
properly informed
Served as a bridge between the organization and its donors
Used Mailchimp system to communicate with volunteers
Wrote feature articles and social media posts to inform and engage public using the Wordpress CMS for main
chapter website (http://ewb-usa-chicago.org/) and each projects offshoot website
Collaborated with other chairs to ensure platforms were used wisely and fundraising goals were met
Used Google Analytics to monitor the effectiveness of online communications
Maintained organized library of current and previous content to ensure easy access for volunteers
Wrote instructional materials for successors

Account Manager
Intelligentsia Coffee & Tea 2007-2013
 Built strong relationships with clients by educating them on products and ensuring account issues were promptly
resolved
Coordinated with other Intelligentsia teams to streamline production and anticipate customer needs
Upsold products to interested clients to increase sales and ensure lasting relationships
Created copy for company marketing, community, and educational projects
Created training documents for current and future colleagues
Trained wholesale and retail customers on best practices to ensure product quality
Created social media accounts and addressed all customer Web inquiries

Contributing Writer / Copyeditor

The Colorado Springs Independent 2006-2007
www.csindy.com/csindy/authors/stevekline.html
Copyedited and fact-checked hundreds of articles
Liaised with editorial staff to ensure consistency of voice
Conducted interviews and wrote articles about local events, businesses, entertainment options, and personalities

Education

Dominican University
MLS, Library and Information Science expected May 2017

The University of Illinois at Champaign-Urbana

Bachelors Degree, Creative Writing