Practicum Report

MALAYAN COLLEGES LAGUNA
E.T. Yuchengco College of Business

Hotel and Restaurant Management Program
A Report on the
SUPERVISED WORK EXPERIENCE PROGRAM

Practicum 2 Hotel Phase at
DUSIT THANI MANILA
May 6, 2011 July 8, 2011
Maure, Ralph Lawrence S.
HRM 199R-2 Summer Term 2011, Section A85
Mrs. Merle Ruiz
July 28, 2011

Acknowledgements
I would like to express my gratitude to all those who gave me the possibility to complete my on
the job training. I want to thank Dusit Thani Manila for welcoming me whole heartedly to their
company and equipping me enough knowledge and experience to be competitive globally.
Special thanks to the Human Resource Department, most especially to Sir Jake our training
coordinator who sees me as a deserving applicant. To Mrs. Tina who help me to be assign at the
bakeshop kitchen. The Basix Kitchen staff, who helps me understand the operation in the
kitchen, taught me how to work efficiently. Most especially to the Bakeshop Kitchen chefs who
treat me as a family. They taught me how to enjoy work even though there are many work to do.
Thank you also for teaching me the different pastries that bakeshop produce whenever there are
functions.
To my professors, Mam Jovie, Mam Rhoda and Mam Merle who taught me all the knowledge
and skills that HRM student must possess. Thank you for all your hard work in teaching us all
you know.
To my parents, Rafael S. Maure and Luzminda Maure, I would like to thank you for supporting
me on my chosen career to be a successful chef someday and also for molding me to be a good
person.
Company Profile
A. History and Beginnings
Dusit International draws upon 60 years experience in the hotel and hospitality field. The groups
origin dates back to 1948 when Honorary Chairperson, Thanpuying Chanut Piyaoui, opened her
first hotel, the Princess on Bangkoks New Road. This successful venture represented a major
breakthrough for Thailands hospitality industry creating and evolving what is today the nations
leading hotel company.
Continuing in this pioneering spirit, Thanpuying Chanut embarked upon a luxurious city-centre
property, Dusit Thani Bangkok, which has become the companys flagship hotel. Dusit Thani
opened in February 1970 and from the beginning achieved widespread popularity, setting new
standards for hospitality. Since then, despite increased competition and the unprecedented scale
of new hotel construction, Dusit Thani has remained at the forefront of Thailands quality hotels.
Essence of Dusit Thani
The essence of Dusit Thani is best symbolised by the statue of King Rama VI, which stands just
across the street. King Rama IV devised a Utopian concept in 1918, named Dusit Thani, meaning
Town in Heaven. To Thais, the word Dusit has two very special connotations. First, Dusit is
the mythological name for the fourth of the seven levels of heaven. Second, King Rama VI took
the name adding Thani, meaning Town in Thai, to be the title of a model city for democratic
society where everyone would live in happiness and freedom.
The company takes not only its name, but also much of its character, from the ideas of King
Rama VI, whose thoughts on the modern state blended Western and Thai influences. Thus the
architecture of a Dusit Thani hotel displays contemporary lines that nonetheless echo traditional
Thai style. Similarly, the interior design exemplifies genuine Thai artwork and reflects classical
Thai motifs, while the facilities and amenities surpass the highest expectations of modern deluxe
hospitality.
Dusit Hotels and Resorts
In 1987, Dusit recognised tourist trends towards resort style accommodations and acquired a
hotel which was renovated to become the first resort property, Dusit Thani Pattaya, followed by
another beach resort in Phuket Dusit Thani Laguna Phuket. In 1989, the prestigious Dusit
Resort and Polo Club opened in Hua Hin (now renamed Dusit Thani Hua Hin). Royal Princess
Chiang Mai was opened in Chiang Mai, capital of the north in 1991, followed by a second
northern hotel in Chiang Rai Dusit Island Resort Chiang Rai opened the same year.
Dusit Thani Manila
In 1995, Dusit International acquired the Hotel Nikko Manila by purchasing shares in the
holding company, Philippine Hoteliers Inc. (PHI), from Japan Airlines Development Company
Limited and JAL Trading Inc. The Hotel Nikko Manila came under the management of Dusit
Thani Hotels & Resorts, and was renamed the Dusit Hotel Nikko, Manila. In order to meet the
high Dusit standards, the Manila hotel also underwent a major renovation programme and
became Dusit Thani Manila in April 2008.
Dusit Education
In order to support Dusit Internationals expension and concerned with providing the best
education - from basic to top-level knowledge - in the hospitality industry spurred Thanpuying
Chanut to set up Dusit Thani College, founded in 1993 and has since become the leading centre
of hospitality learning regionally, and the first institution of its kind to gain recognition from the
Thai Ministry of Education. In 2009 Dusit Thani College initiated a programme with Lyceum
University in the Philippines to prepare the young people of today for an exciting career in
hospitality services in the future. Lyceum University has commenced the first Dusit Thani
College Lyceum University programme in June 2009 with over 4,000 enrolments, which has
exceeded all expectations for the programmes inaugural enrolment.
General Information
Accommodation Overview
Bask in the modern glamour of Dusit Thani Manilas 538 pleasantly inviting and newly-
renovated guest rooms and suites.
Classified into six room categories - the Deluxe Room, Club Room, Corner Room, Grand
Room, Ambassador and Presidential Suites; the hotel boasts distinct and luxurious interiors to
cater each discerning guests specific needs.
With the hotels highly-trained service-dedicated professionals, each guest is ensured of

impeccable service, depicting the distinctive synthesis of royal Thai hospitality and Filipino
geniality.
Check in time is 14:00 hrs and check out time is 12:00 noon.
Amenities and Facilities
Coffee and tea making facilities
In-room safe
Remote-controlled LCD flat screen television with on-demand video facilities
Bed side switch control
IDD / NDD telephone
Internet connection
Mini-bar
Working desk
Hair dryer
Complete bathroom amenities
Restaurants & Bars
Indulge in your epicurean pleasures with Dusit Thani Manilas selection of authentic cuisines
creating a rich and zestful mosaic of international flavours and dining preferences, set within
aesthetically superb interiors.
Restaurants
Come and relish the internationally acclaimed Tosca Italian restaurant that offers affordably
priced Italian specialties paired with wines from Toscas award-winning wine list, praised by
Wine Spectator.
Our Japanese restaurant UMU with its award-winning Japanese design includes live cooking
stations, private rooms and an al fresco dining area with a picturesque view of the Koi Pond and
manicured garden.
Experience the splendour of Thailand with Benjarong restaurant serving Royal Thai Cuisine in
an authentic Thai setting, or take pleasure in the comfortable ambience of theBasix restaurant
with its wide range of local and international dishes.
Dusit Gourmet is located in the hotel lobby and is the place to treat yourself to freshly baked
cookies and cakes and homemade chocolates, sandwiches and ice cream. Or take away your
selection to enjoy at home or in the office.
Lounges and Bars

The Lobby Lounge is the venue to meet friends and family amongst elegant surroundings, with
fine drinks and snacks available. Open throughout the day, Afternoon Tea is a highlight, and
there is live entertainment in the evening.
Fiesta San Miguel, the place to unwind after a busy day in the office or just for a fun night out.
Enjoy the freshly brewed beer on draft from the hotels Micro Brewery, or sip on a nice glass of
wine while enjoying the live music.
Sunday Family Crossover Brunch

Relive the tradition of Sunday Brunch with the entire family and indulge in an exciting array of
authentic dishes, live cooking stations, heavenly desserts.
Enjoy sparkling wine and other signature beverages with three of the worlds most renowned
epicurean delights Thai, Japanese and Italian and with an array of other international cuisines
only at Dusit Thani Manilas Crossover Family Sunday Brunch.Every Sunday 11.30am-3pm
Meetings & Conventions
With 11 meeting and banqueting rooms ideal for conferences, meetings, seminars, banquets
and private parties for up to 1,000 persons; comprehensive state-of-the art facilities and an
experienced event team, Dusit Thani Manila ensures a successful event. Matching the
convenience of sheer space is a credible team of catering and meeting professionals who offer
a choice of international culinary styles and tastes, made truly remarkable with impeccable
service.
Dusit Grand Ballroom can be partitioned into two independent function rooms, Ballroom A
and B allowing optimum flexibility. It is a preferred venue of Embassies, Local and
Multinational Corporations for their product launches, conferences, conventions and training
seminars. The Ballroom also takes pride in creating milestones - grand weddings, birthday
parties, reunions and other social events.
The Meeting Centre comprises 4 Boardrooms, all fully equipped with facilities and
requirements for meetings, supported with capable and seasoned meetings staff on hand to
ensure guests needs are met. The set up for Boardrooms 1-4, includes conference tables with
built-in power plug, internet access, LAN, speakers and microphones, reclining leather office
chairs, LCD projector, video, DVD/CD player and Nespresso coffee making machine.
For smaller and more intimate gatherings, Meeting Rooms 1, 2, 3, 4 and 5 provide an ideal
venue independently or combined.
Themes & Events
Fiesta Filipino / Filipiniana
Thai Experience
Health and Wellness
Situated in the heart of Makatis Central Business District, Dusit Thani Manila is accessible to
commercial, entertainment and shopping district of Makati and is 30 minutes away form the
International Airport. Experience world class services and facilities and gracious hospitality that
truly depicts the Asian way of Life at Dusit Thani Manila.
Hotel Facilities and Services
Airport Transfer Service
Baby-Sitting Service
Club Lounge
Business Centre
Concierge
Dental Clinic
Dining Outlets
Foreign Exchange Service
Flower Shop
DFiT Fitness Studio
Medical Clinic
Room Service
Shopping Arcade
Spa
Swimming Pool
Transportation Desk
Tour & Ticketing Offices
Hair and Beauty Salon
Valet Service
Promotions Offered
Long-staying Package
Youll surely not miss home with Dusit Thani Manilas extensive line of invigorating activities to
excite each and every day of your stay.
Find yourself addicted to the state-of-the-art facilities of DFiT Fitness Centre. Shop till you drop
with the citys biggest shopping malls that offer good deals you wont find elsewhere. After an
exhausting day from work or play, seek ultimate pampering experience at Devarana Spa.
Then, excite your dining experience with Dusit Thani Manilas specialty restaurants featuring
renowned chefs from across the country thus making your stay truly exceptional!
With so many pleasurable selections to choose from, dont be surprised if you miss us when you
get home!
Privileges:
Hearty buffet breakfast at Basix
Complimentary in-room broadband internet access
Complimentary one way airport transfer
15% discount on laundry and dry cleaning services
10% discount on transportation services

Terms & Conditions :
Minimum 7-night stay is required for this package
Not in conjunction with other programme, promotion or certificate
Subject to 12.6% government taxes and 10% customary service charge
Valid until 31 December 2011
Honeymoon Special - Romance for Eternity with Dusit
Escape into a world of Dusit magic where eternal romance never ends in an exquisite
Honeymoon Suite. Champagne and chocolate coated strawberries together with everything made
for two begins at Dusit, lasting for eternity. This is the Magic of Dusit.
Privileges:
Thai welcome flower garland and cold/hot towel upon arrival
In-room check in
Welcome Japanese or Chinese tea set up for two in-room
Complimentary bottle of Bubbles, flowers , pralines and fresh fruit in room
Turndown service with chocolate coated strawberries and a rose for the bride
Complimentary breakfast in bed or coffeehouse for two
Choice of Lover's dinner or 60 minutes couples aromatherapy treatment (subject to

availability of spa facilities) for two per stay
Terms & Conditions :
Minimum 2 nights stay
Subject to room availability
Advanced reservations recommended
Rates are subject to applicable service charge and prevailing tax
In the event, any item or facility is unavailable the hotel will provide an alternative
Hotel Fact Sheet
Points of Interest
o Ayala Museum o Fort Bonifacio, American Memorial
o Greenbelt, Lifestyle Centre o Santuario de San Antonio Church
o Ayala Station, Metro Rail Transit o Fort Santiago, Shrine of Freedom
o Intramurals, the Walled City o SM Makati Shopping Centre
o CCP Complex (Cultural Centre of o Glorietta Mall
the Philippines) o The Light and Sound Museum
o Rockwell Makati, Power Plant Mall
Total Guest Rooms: 538

o Deluxe 406 o Club Room 44
o Corner Room 23 o Presidential Suite 1
o Grand Room 62 o Ambassador Suite 2
Guest Room Facilities

o Broadband Internet Access o On-demand VDO Facilities
o LCD Screen Television o In-room Safe
o IDD/NDD Telephone o Satellite TV Channels
Restaurants & Bars

o Basix (International) o Fiesta San Miguel (Filipino)
o Tosca (Italian) o 24-hour Room Service
o Benjarong (Thai) o Lobby Lounge
o Umu (Japanese)
Facilities & Recreation

o Airport Transfer Service
o Foreign Exchange Service o Club Lounge
o Babysitting Service o Swimming Pool
o Hair & Beauty Salon o Devarana Spa
o Business Centre o Tour & Ticketing Offices
o Medical & Dental Clinic o DFiT Fitness Centre
o Concierge o Transportation Desk
o Shopping Arcade o Flower Shop
o Valet Service
Daily Journal
Day 1 May 6, 2011

-Assign at the Seafood Section
-Learn to open oyster
-Adapting the environment
Day 2 May 7, 2011
-Assign at the Chinese Section

-Learn different kind of dimsum
Day 3 May 8, 2011
-Assign again at the Chinese Section

-Prepare the ingredients for the omelet for tomorrow breakfast
-Peel onion,carrots,potato,pineapple and melon
Day 4 May 9, 2011
-Get the grilled items at the Butchery

-Cooked steam rice
-Learn to cook pineapple chicken fried rice
Day 5 May 10, 2011
-Assign again at the Seafood Section

-Open almost 50pcs. Oyster
-Prepare again the ingredients for tomorrow
Day 6 May 11, 2011
-Assign at the Fruit Section

-prepare some slice fruit for the guest
Day 7 May 12, 2011
-Assign at the Japanese Section

-Learn different kinfs of Japanese food offer by the restaurant like california roll,tuna
sashimi,lapu-lapu sashimi etc.
Day 8 May 13, 2011

-Steam many dimsum for the 70 pay reservation
-Arrange the ingredients in the walk-in chiller
Day 10 May 15, 2011

-Steam dimsum
-Prepare omelet
-Peel fruits
Day 11 May 16, 2011
-Assign at the Dimsum(Chinese) Station

-Peel so many fruits because there are many guests for tomorrow
-Prepare also for the omelet(double) because of many guests tomorrow
Day 12 May 17, 2011

-Assign at the Japanese Section in the afternoon and in the Chinese Station in the evening
-Peel fruits again
-Prepare omelet for tomorrow
Day 13 May 18, 2011

-Peel fruits
-Prepare omelet
Day 14 May 19, 2011
-Assign at the Grilling Station

-Grilled different kind of food like lamb chop, shrimp satay, chicken satay, beef satay.
-Peel fruits
-Prepare omelet
Day 15 May 20, 2011
-Assign at the Chinese Section in the afternoon ,there are so many guests
-Peel fruits
-Prepare omelet
-Assign at the seafood and open almost 80pcs. Oyster
Day 17 May 22, 2011
-Assign at the dimsum station

-Order california maki for our Japanese Station
-Peel pineapple,papaya and watermelon
Day18 May 23, 2011
-Chinese Station again

-Prepare fruits(Pineapple,Watermelon)
-Make tempura
-Prepare omelet
Day 19 May 24, 2011
-Chinese Station(Preparation/Pull out)

-Refill dimsum because there are many guest
-Make Tacos
-Prepare omelet
Day 20 May 25, 2011
-Seafood Section(open oyster)

-Get the dimsum at the Butchery for the chinese section
-Cooked rice for the Pineapple Chicken fried rice
-Prepare the ingredients for the omelet
Day 21 May 26, 2011

-Wrap the mixture of Pork and Chicken Siomai
-Peel the fruits
-Arrange the foods in the walk-in chiller
Day 22 May 27, 2011
-Grilled prawns and other grilled items

-Cooked Tempura
-Prepare the ingredients for the Pineapple Chicken fried rice
-Wrap Pork and Chicken Siomai
Day 24 May 29, 2011

-Prepare some Tacos for the guest
-Wa take photos of ourselves,other practicumers,because we will be rotate tomorrow. Im
now assign at the BakeShop
-We fetch the siomai mixture at the butchery
-We will wrap it
-Prepare the ingredients for the omelet
-Beat so many eggs for the omelet also
Day 25- May 30, 2011
- First day at the bakeshop

- Clean and arrange the chiller
- Arrange the storage for the dry goods
- Chopped roast cashew nuts for the sansrival
Day 26 May 31, 2011-06-11
- Get the stocks at the storeroom in the basement

- Arrange the stocks that we get in the storeroom at the bakeshop
- Make leche flan
- Pull out the desserts in the basix restaurant to refill
Day 27 June 1, 2011
- Get the stocks at the storeroom

- Arrange the stocks
- Pull out and refill the desserts in the basix
- Make a bread and butter pudding
- Make the leftover bread a pudding
Day 28 June 2, 2011

- Make again bread pudding
- Setup the desserts in ballroom 1 for the function
Day 29 June 3, 2011

- Make a fruit skewer and deliver it at Tosca restaurant
- Make a bread pudding
Day 31 June 5, 2011
- No stocks for today because the storeroom is closed during Sundays

- Stay at the basix to help at the buffet and make a crepe and banana cue and kamote cue
- Nothing else because no function
Day 32 June 6, 2011

- Deliver the fruit skewer at Tosca
- Make brownies
- Make bread pudding
- Clean the glass for the tiramisu
Day 33 June 7, 2011

- Make leche flan
- Make additional fruit skewers for Tosca
Day 34 June 8, 2011

- Make butter and bread pudding for the function
- Setup the desserts at the ballroom for the function
- Get assorted cookies at dusit gourmet for the function
Day 35 June 9, 2011

- Prepare and setup the desserts for the honda function 31 pax
Day 37 June 11, 2011-06-11

- Make a tiramisu mixture
- Make a leche flan
- Arrange the desserts at the FSM for the function
Day 38 June 12, 2011
- No stocks for today because its Sunday

- Make fruit skewers for tosca
- Prepare the fruits and crepe for the basix
- Pull out the dessert in basix
- Arrange the desserts for the setup in basix
- Setup in basix
Day 39 June 13, 2011-07-16
- Make crepe and vanilla sauce

- Prepare the fruits
- Pull out desserts in basix
- Arrange the fruits and crepe
- Setup in basix
Day 40 June 14, 2011-07-16

- Setup in basix
Day 41 June 15, 2011-07-16

- Setup in basix
Day 42 June 16, 2011-07-16

- Setup in basix
Day 43 June 17, 2011-07-16

- Setup in basix
- Make brownies
- Make tiramisu for the function
Day 45 June 19, 2011-07-16

- Setup in basix
Day 46 June 20, 2011-07-16

- Setup in basix
- Help in the main kitchen in plating for their function
Day 47 June 21, 2011-07-16

- Setup in basix
Day 48 June 22, 2011-07-16

- Setup in basix
- Help the new casual to familiarize in doing what i am doing
Day 49 June 23, 2011-07-16

- Setup in basix
Day 50 June 24, 2011-07-16

- Setup in basix
Day 52 June 26, 2011-07-16

- Setup in basix
- Make bread and butter pudding
- Make ganache for the brownies
Day 53 June 27, 2011-07-16

- Setup in basix
Day 54 June 28, 2011-07-16

- Setup in basix
- Setup the assorted fruits and assorted pastries in ballroom A for the function
Day 55 June 29, 2011

- Setup in basix
Day 57 June 30, 2011-07-16

- Setup in basix
Day 58 July 1, 2011-07-16

- Setup in basix
Day 59 July 3, 2011-07-16

- Setup in basix
- Deliver fruit skewers at tosca
Day 60 - 64 July 4 8, 2011-07-16

- Setup in basix
Photos with Captions
While preparing the fruits for breakfast Storing pastries in the walk-in chiller
While preparing the brownies
My Bakeshop Family
Setup assorted pastries for the function
Summary of Practicum Experiences
I really enjoy my practicum here at dusit thani manila because the staff are very friendly and they
are helpful to teach us how the operation runs.
First, I was assign in the kitchen of basix, my first week there was very tiring because I dont
used to standing for a long hours but after that my body become used to it so Im starting to
enjoy what I am doing there. I learn there how to interact with the guest because we are the one
who prepares the order of the guest in the buffet, like me I was assign at the chinese station, I am
the one who cooked the dimsum for them and also I was assign in the seafood section where the
opening of oyster was your job at first it was hard because its my first time and I suffer from
mild wounds but I get used to it and make it easy for me for the past few weeks. The thing that I
dont like is that sometimes they yell at us because we did something wrong, its ok with me but
if only they taught us what to do in the first place we wont do any mistake.
Second, I was rotated at the bakeshop kitchen. This was my last rotation because I request to stay
in this kitchen until I finish my practicum. I really enjoy my duty at the bakeshop because the
chefs are very fun to be with and they are friendly(afternoon shift) to us. I learn a lot of things at
the bakeshop like making leche flan, creme brulee, tiramisu, pudding and many other but I was
assign here to be at the basix in evening Im the one who help the chef assign in the basix to
prepare what we need to setup like the crepe, fruits, breads, pastries, ice cream and halo-halo. I
really used in this work because i was assign here for 5 weeks. I just dont like what the morning
shift was doing, they let the practicumers get the requisition in the storeroom and dont
accompany us.
Conclusion and Recommendation
This practicum experience was really helpful to me. I really learned a lot of things especially in
the kitchen. I really recommend that Hotel and Restaurant Management student must undergo
their training in a 5 star hotel because they equipped the trainee the skills and knowledge that
enables them to be more competitive unlike the lower star hotels.

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MALAYAN COLLEGES LAGUNA

E.T. Yuchengco College of Business

SUPERVISED WORK EXPERIENCE PROGRAM

DUSIT THANI MANILA

May 6, 2011 July 8, 2011

Maure, Ralph Lawrence S.

HRM 199R-2 Summer Term 2011, Section A85

Mrs. Merle Ruiz

July 28, 2011

company and equipping me enough knowledge and experience to be competitive globally.

A. History and Beginnings

Essence of Dusit Thani

Dusit Hotels and Resorts

With the hotels highly-trained service-dedicated professionals, each guest is ensured of

Amenities and Facilities

Coffee and tea making facilities

Remote-controlled LCD flat screen television with on-demand video facilities

Bed side switch control

IDD / NDD telephone

Complete bathroom amenities

Restaurants & Bars

Lounges and Bars

Sunday Family Crossover Brunch

Meetings & Conventions

Themes & Events

Fiesta Filipino / Filipiniana

Health and Wellness

Hotel Facilities and Services

Airport Transfer Service

Foreign Exchange Service

Tour & Ticketing Offices

Hair and Beauty Salon

Hearty buffet breakfast at Basix

Complimentary in-room broadband internet access

Complimentary one way airport transfer

15% discount on laundry and dry cleaning services

10% discount on transportation services

Minimum 7-night stay is required for this package

Not in conjunction with other programme, promotion or certificate

Subject to 12.6% government taxes and 10% customary service charge

Valid until 31 December 2011

Honeymoon Special - Romance for Eternity with Dusit

Thai welcome flower garland and cold/hot towel upon arrival

Welcome Japanese or Chinese tea set up for two in-room

Complimentary bottle of Bubbles, flowers , pralines and fresh fruit in room

Complimentary breakfast in bed or coffeehouse for two

Choice of Lover's dinner or 60 minutes couples aromatherapy treatment (subject to

Terms & Conditions :

Minimum 2 nights stay

Subject to room availability

Advanced reservations recommended

Rates are subject to applicable service charge and prevailing tax

Total Guest Rooms: 538

Guest Room Facilities

Restaurants & Bars

Facilities & Recreation

Day 1 May 6, 2011

Day 2 May 7, 2011

-Assign at the Chinese Section

Day 3 May 8, 2011

-Assign again at the Chinese Section

Day 4 May 9, 2011

-Get the grilled items at the Butchery

Day 5 May 10, 2011