Operations Manager

Job Specification
We are looking to replace our outgoing Operations Manager to plan, direct and coordinate all of
the organizationps operations. You wiOO be responsibOe for improving performance, productivity,
efficiency and increasing donations through the implementation of effective methods and
strategies. You will manage a team of team of staff and volunteers and report to the Secretary
General

The role will be based in our Head Office in Stanmore, London, UK. Working hours are 09:00-
17:00 but flexibility out of hours to coordinate with volunteers will be expected.

Salary: Competitive, dependant on experience

Responsibilities:
Ensure that all projects are completed in a correct, cost effective and timely manner in alignment
with objectives and outcome requirements

Manage staff, volunteers and departmental leads to achieve the charities objectives

Coordinate via weekly calls between heads and staff to ensure key deliverables are achieved

Improve operational systems, processes and implement best practices to guarantee organizational
well-being

Report to the Secretary General / Deputy Secretary General progress of all projects on a weekly
basis and ensure weekly written reports are sent in a timely manner.

Identify and mitigate risks, including the human resource pipeline

Purchase materials, plan inventory and ensure office efficiency

Contribute towards the achievement of companyps strategic and operationaO obMectives

Perform quaOity controOs and monitor KPIps

Recruit, train, supervise and appraise human resources

Cater to donorsp or personneOps concerns

Ensuring that communication between departments is ongoing and utilised to maintain an

environment of continuous improvement.

Support the Secretariat in production planning and making sure the activities and deliverables are
adequately resourced.

Identifying any skills gaps in the organisation and undertaking a recruitment programme to support
this.
Training of staff and managers to ensure that everyone is performing adequately in their role.

Providing a leadership support function to teams and motivating staff to achieve

Ensuring key performance indicators are in place and production targets are met.

Implementation of any new policies and procedures relating to the production process.

Introducing and managing in-house IT systems ensuring that they are fit for purpose.
Requirements
Proven work experience as operations manager or other managerial experience

Budget development and oversight experience

Familiarity with business and financial principles and practices

Working knowledge of project management frameworks

Basic IT skills (databases, MS Office etc)

Ability to effectively communicate with all levels of the organisation

Leadership and organisational skills

Degree Level or equivalent from a reputable institution

Fluency in Gujrati, Kiswahili or other cultural language would be advantageous

Experience of other Khoja institutions: The World Federation, Regional Federation, Jamaat,
Madrasah etc. would be beneficial.

The World Federation

The World Federation of KSIMC is a Muslim Charity with a 40-year heritage based in North London.
With the motto We exist to server we are a UK Registered Charity (No 282303), and an NGO in
Special Consultative Status with the Economic & Social Council of the United Nations. Our focus
is on assisting our Community Members and Humanity at large in the fields of Economic
Development, Education and Social Progression.

Covering letters and CVs to:

Kumail Manji

Secretariat@world-federation.org