Professional Documents
Culture Documents
TheVolkswagenservice
Intervalsforpassengervehiclesfrommodelyear1986to2014
Thefollowingtypeofserviceappliestoyourvehicle:yes no
Intervalsforthefollowingvehicles(modelyears):
CC(asof2014)
Eos(asof2014)
Golf,Typ5G11) (asof2013)
GolfCabriolet(asof2014)
GolfPlus(asof2014)
GolfGTI/GTD(asof2014)
GolfVariant(asof2014)
Jetta(asof2014)
Passat(asof2014)
PassatVariant(asof2014)
Phaeton(asof2014)
Polo(asof2014)
Sharan(asof2014)
TheBeetle(asof2014)
TheBeetleCabriolet(asof2014)
Tiguan(asof2014)
Touareg(asof2014)
Touran(asof2014)
up!(asof2014)
QI1 After5,000km/3,500milesor1yeard) .
QI2 After7,500km/5,000milesor1yeard) .
QI4 After15,000km/10,000milesor1yeard) .
QI7 After10,000milesor1yeard) .
Firstserviceafter2yearsor30,000km/20,000milesd) ,thenevery1yearor30,000km/
20,000milesd)
QI1QI4
Inspection RussiaandIndiaonly:after1yearor15,000km/10,000milesd) .
QI7
Chinaonly:after2yearsor20,000km/12,500milesd) ,thenevery1yearor10,000km/
7,000milesd)
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Firstserviceafter2yearsor30,000km/20,000milesd) ,thenevery1yearor30,000km/
Inspection QI6
20,000milesd)
PleasealsorefertoFeaturesoftheflexibleservice.
Featuresoftheflexibleservice
Withtheflexibleservice,Volkswagenhasintroducedatechnologythatensuresyouonlyhavetohaveanoilchangeservicewhenyourvehiclerequires
it.AnimportantpartofthistechnologyistheuseofLongLifeengineoilinsteadofconventionaloil.
Thismeansthatthedateoftheoilchangeserviceisdeterminedbyfactorssuchastheconditionsunderwhichthevehicleisusedandpersonaldriving
style.
Ifyoudonotwishtohavetheflexibleservice,youcanoptforthefixedserviceinstead.Yourserviceadvisorwillbepleasedtohelp.
IftheengineisnotfilledortoppedupwithLongLifeengineoil,thefixedserviceapplies.
1) ThevehicletypeisprintedonthevehicledatastickerBookletOwner'sManual,.
b)
Informationisquotedforvehiclesusedundernormaloperatingconditions
c)
Insomemarkets,thefirsttwooilchangeservicesfollowingdeliveryofthevehiclearecarriedoutatdifferenttimestotheregularserviceintervals.
Moredetailedinformationisavailablefromaqualifieddealership.
d)
Whichevercomesfirst
Thefollowingtypeofserviceappliestoyourvehicle:yes no
Intervalsforthefollowingvehicles(modelyears):
CC(2013)
Eos(2013)
Golf,Typ5K11) (asof2013)
GolfCabriolet(2013)
GolfPlus(2013)
GolfGTI/GTD(2013)
GolfVariant(2013)
Jetta(2013)
Passat(2013)
PassatVariant(2013)
Phaeton(2013)
Polo(2013)
Sharan(2013)
Tiguan(2013)
Touareg(2013)
Touran(2013)
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up!(2013)
QI1 Accordingtotheserviceintervaldisplayorafter5,000km/3,500milesor1yearc) .
QI2 Accordingtotheserviceintervaldisplayorafter7,500km/5,000milesor1yearc) .
QI4 Accordingtotheserviceintervaldisplayorafter15,000km/10,000milesor1yearc) .
QI7 Accordingtotheserviceintervaldisplayorafter10,000milesor1yearc) .
QI1QI4
Intervalservice After30,000km/20,000milesor2yearsc)
QI7
Firstserviceafter3yearsor60,000km/40,000milesc) ,thenevery2yearsor60,000km/
Inspectionservice QI6
40,000milesc)
PleasealsorefertoFeaturesoftheflexibleservice.
Featuresoftheflexibleservice
Withtheflexibleservice,Volkswagenhasintroducedatechnologythatensuresyouonlyhavetohaveanoilchangeservicewhenyourvehiclerequires
it.AnimportantpartofthistechnologyistheuseofLongLifeengineoilinsteadofconventionaloil.
Thismeansthatthedateoftheoilchangeserviceisdeterminedbyfactorssuchastheconditionsunderwhichthevehicleisusedandpersonaldriving
style.
Ifyoudonotwishtohavetheflexibleservice,youcanoptforthefixedserviceinstead.Yourserviceadvisorwillbepleasedtohelp.
IftheengineisnotfilledortoppedupwithLongLifeengineoil,thefixedserviceapplies.
1) ThevehicletypeisprintedonthevehicledatastickerBookletOwner'sManual,.
b) Informationisquotedforvehiclesusedundernormaloperatingconditions
c) Whichevercomesfirst
Thefollowingtypeofserviceappliestoyourvehicle:yes no
Intervalsforthefollowingvehicles(modelyears):
Eos(20082012)
Fox(asof2008)
Golf(20082012)
GolfCabriolet(20112012)
GolfPlus(20082012)
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GolfGTI/GTD(20092012)
GolfVariant(20082012)
Jetta(20082012)
Passat(20082012)
PassatCC(20082012)
PassatVariant(20082012)
Phaeton(20082012)
Polo(20082012)
Sharan(20082012)
Tiguan(20082012)
Touareg(20082012)
Touran(20082012)
up!(20112012)
LongLifeService(PRno.QG1) Servicebasedontime/distance
(PRno.QG0orQG2orQG3)
Accordingtoserviceintervaldisplay
Oilchange (after1yearor
c)
servicea) ,b) every15,000km/10,000milesd) )
PleaserefertothenotesonScopeofservice.
Accordingto
After2yearsor
Interval flexibleserviceintervaldisplay
every30,000km/20,000milesd)
servicea) ,b) (after2yearsatthelatest) d)
PleaserefertothenotesonScopeofservice.
PleaserefertothenotesonScopeofservice.
Firstserviceafter3yearsor60,000km/40,000milesd) ,
Inspection
thenevery2yearsor60,000km/40,000milesd)
service
PleaserefertothenotesonScopeofservice
Firstchangeafter3years,thenevery2years
Brakefluidchange
(werecommendgenuineVolkswagenbrakefluid).
a) TheengineoilspecificationscanbefoundintheBookletOwner'sManual,ortheBookletTechnicalData,.
b) Iftheoilchangeservice/intervalserviceisduejustafewmonthsbeforetheinspectionservice,itcouldbetoyouradvantagetohavetheinspection
servicecarriedoutearlyalongwiththeotherservice.
c) IftheengineisnotfilledortoppedupwithLongLifeengineoil,thetime/distancebasedserviceapplies.Inthiscase,anoilchangeservicewillhaveto
becarriedoutevery15,000km/10,000milesorafteroneyear.
d)
Whichevercomesfirst
Thefollowingtypeofserviceappliestoyourvehicle:yes no
Intervalsforthefollowingvehicles(modelyears):
Fox(20042007)
Jetta(20052007)
Golf(20042007)
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GolfPlus(20052007)
GolfVariant(asof2007)
Eos(20062007)
Passat(20052007)
PassatVariant(20062007)
Phaeton(20052007)
Touareg(20052007)
Touran(20052007)
LongLifeService(PRno.QG1) Servicebasedontime/distance
(PRno.QG0orQG2)
Every15,000km/10,000miles
Oilchange
c)
orafter1year d)
servicea) ,b)
PleaserefertothenotesonScopeofservice.
Accordingto
Every30,000km/20,000miles
Interval flexibleserviceintervaldisplay
orafter2yearsd)
servicea) ,b) (after2yearsatthelatest) c)
PleaserefertothenotesonScopeofservice.
PleaserefertothenotesonScopeofservice.
Atthelatestevery60,000km/40,000milesd)
Interval Every60,000km/40,000miles
orevery4years
service orafter4yearsd)
accordingtotheservicesticker
inspection PleaserefertothenotesonScopeofservice.
PleaserefertothenotesonScopeofservice.
Every2years
Brakefluidchange
(WerecommendgenuineVolkswagenbrakefluidisused)
a) TheengineoilspecificationscanbefoundintheBookletOwner'sManual,ortheBookletTechnicalData,.
b)
Iftheoilchangeservice/intervalserviceisduejustafewmonthsbeforetheinspectionservice,itcouldbetoyouradvantagetohavetheinspection
servicecarriedoutearlyalongwiththeotherservice.
c) IftheengineisnotfilledortoppedupwithLongLifeengineoil,thetime/distancebasedserviceapplies.Inthiscase,anoilchangeservicewillhaveto
becarriedoutevery15,000km/10,000milesorafteroneyear.
d) Whichevercomesfirst
Thefollowingtypeofserviceappliestoyourvehicle:yes no
Intervalsforthefollowingvehicles(modelyears):
Phaeton(20012004)
Touran(20032004)
Touareg(20032004)
LongLifeService(PRno.QG1) Servicebasedontime/distance
(PRno.QG0orQG2)
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Accordingto Accordingtoserviceintervaldisplay
Oilchange flexibleserviceintervaldisplay (after1yearor
a) , b) c)
service (after2yearsatthelatest) every15,000km/10,000milesd) )
PleaserefertothenotesonScopeofservice. PleaserefertothenotesonScopeofservice.
Atthelatestevery4yearsorevery60,000km/
40,000miles
accordingtotheservicesticker d) .
Inspection Every60,000km/40,000miles
Werecommendtheinspectionserviceiscarriedout
service orafter4yearsd)
duringanoilchangeserviceinaccordancewiththe
flexibleserviceintervaldisplay.Yourserviceadvisorwillbe
pleasedtohelp.
Every2years
Brakefluidchange
(WerecommendgenuineVolkswagenbrakefluidisused)
a)
TheengineoilspecificationscanbefoundintheBookletOwner'sManual,ortheBookletTechnicalData,.
b) ForTouareg:engineoilcanonlybeextractedfromdieselengines.
c)
IftheengineisnotfilledortoppedupwithLongLifeengineoil,thetime/distancebasedserviceapplies.Inthiscase,anoilchangeservicewillhaveto
becarriedoutevery15,000km/10,000milesorafteroneyear.
d) Whichevercomesfirst
Thefollowingtypeofserviceappliestoyourvehicle:yes no
Intervalsforthefollowingvehicles(modelyears):
Bora(20002005)
BoraVariant(20002005)
Golf(20002004)
GolfVariant(20002006)
NewBeetle(20002004)
NewBeetleCabrio(20032004)
Passat(20002005)
PassatVariant(20002005)
Polo(20022007)
Sharan(20012007)
LongLifeService(PRno.QG1) Servicebasedontime/distance
(PRno.QG0orQG2)
Accordingtoserviceintervaldisplay
Oilchange (after1yearor
b)
servicea) every15,000km/10,000milesc) )
PleaserefertothenotesonScopeofservice.
Accordingto
Inspection flexibleserviceintervaldisplay After2yearsor
service (after2yearsatthelatest) every30,000km/20,000milesc)
PleaserefertothenotesonScopeofservice.
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LongLifeService(PRno.QG1) Servicebasedontime/distance
(PRno.QG0orQG2)
Every2years
Brakefluidchange
(WerecommendgenuineVolkswagenbrakefluidisused)
a)
TheengineoilspecificationscanbefoundintheBookletOwner'sManual,ortheBookletTechnicalData,.
b) IftheengineisnotfilledortoppedupwithLongLifeengineoil,thetime/distancebasedserviceapplies.Inthiscase,anoilchangeservicewillhaveto
becarriedoutevery15,000km/10,000milesorafteroneyear.
c)
Whichevercomesfirst
Thefollowingtypeofserviceappliestoyourvehicle:yes no
Intervalsforthefollowingvehicles(modelyears):
Bora(1999)
BoraVariant(1999)
Corrado(19891995)
Golf(19861999)
GolfCabrio(19942002)
GolfVariant(19941999)
Jetta(19861988)
Lupo(19982006)
NewBeetle(1999)
Passat(19861999)
PassatVariant(19861999)
Polo(19862001)
PoloClassic(19962002)
PoloVariant(19982002)
Scirocco(19861993)
Sharan(19962000)
Vento(19921998)
Vehicleswithpetrolengine Vehicleswithdieselengine
Asof1986
every7,500km/5,000milesc)
PleaserefertothenotesonScopeofservice.
Golf/VentowithenginecodeAAZ,1Z,AEY,AFN
Passatasof1994
Poloasof1995,notenginecodeAEF
PoloClassic,notenginecode1Y
Sharanasof1996
After1yearor
every15,000km/10,000milesb) ,c)
PleaserefertothenotesonScopeofservice.
After1yearor
every15,000km/10,000milesb) ,c)
Oilchange
servicea)
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PleaserefertothenotesonScopeofservice
Vehicleswithpetrolengine Vehicleswithdieselengine
.
Golf/Ventoasof1996withenginecode1Y
PolowithenginecodeAEF
PoloClassicwithenginecode1Y
Accordingto
flexibleserviceintervaldisplayc)
Withoutflexibleserviceintervaldisplay
after1yearor
every15,000km/10,000milesb)
PleaserefertothenotesonScopeofservice.
Inspection
After1yearorevery30,000km/20,000milesb)
service
Every2years
Brakefluidchange
(WerecommendgenuineVolkswagenbrakefluidisused)
a)
TheengineoilspecificationscanbefoundintheBookletOwner'sManual,ortheBookletTechnicalData,.
b)
Whichevercomesfirst
c) Iftheoilchangeserviceisduejustafewmonthsbeforetheinspectionservice,itcouldbetoyouradvantagetohavetheinspectionservicecarriedout
earlyalongwiththeoilchangeservice.
Scopeofservice
Volkswagenserviceschedulesareshowneitherintheserviceintervaldisplayintheinstrumentclusterorontheservicesticker(dependingonthelevel
ofequipmentinthevehicle).Theserviceintervaldisplayprovidesinformationonlyonservicescheduleswhichincludeanoilchange.Thedateofthenext
serviceinspectionoradditionalworksuchasabrakefluidserviceisshownontheservicestickeronthedoorpillarofthevehicle.
Theserviceintervalsandscopeofworkquotedarealwaysforvehiclesusedundernormaloperatingconditions.
Ifthevehicleisoperatedunderextremeconditions,someworkwillhavetobeperformedbeforethenextserviceoratshorterintervalsthanthose
specified.
Extremeconditionsinclude:
Fuelscontainingsulphur
Regularshorttrips
Longperiodsofengineidling(taxisforexample)
Operationinregionswithhighdustlevels
Regulartrailertowing
Ahighpercentageofstopandgotrafficasistypicalinacity
Drivingmainlyinwinterconditions
Thisappliesparticularlytothefollowingcomponentsorservicefluids:
Dustandpollenfilter
Aircleaner
Toothedbelt
Dieselparticulatefilter
Engineoil
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Theserviceadvisoratyourqualifiedworkshopwillbepleasedtoadviseyouwhetheryourvehiclerequiresmorefrequentworkduetothe
conditionsunderwhichitisused.
Incountrieswheredieselhasahighsulphurcontent,theoilchangeserviceanddieselfuelfilterreplacementshouldtakeplaceevery
7,500km/5,000miles.YourVolkswagendealerwillbeabletotellyouwhichcountrieshavedieselwithahighsulphurcontent.
Yourqualifiedworkshopwillbeabletoinformyouwhichworkisnecessarywhenaserviceisdue(e.g.checkingthelightsorbrakes)tokeepyourvehicle
roadworthyandinperfectworkingorder.
Inadditiontoregularservicing,additionalmaintenanceworkwillneedtobecarriedout,dependingontheconditionsandenvironmentinwhichyour
vehicleisusedandthelevelofequipmentinthevehicle.Thisadditionalworkshouldbecarriedoutonthebasisoftimeand/ordistancetravelledto
ensureyourvehicleremainsreliable.
Thescopeofaservicemaychangefortechnicalreasons(theongoingdevelopmentofcomponentssuchastoothedbelts,tyres,enginecoolants,
engineoils,andevensparkplugsandbatteries).Qualifiedworkshopsarealwayskeptuptodateoninnovations.
YourVolkswagendealercanprovidedetailsonwhichadditionalworkshouldbecarriedoutonyourvehicleduringwhichservice.
Itisalsopossibletohaveadditionalworkcarriedoutinbetweenthescheduledservices.
Additionalworkisnormallymarkedassuchinthemaintenancelistpresentedtoyouwithyourreceipt.Incertaincases,servicesmaybecarriedoutin
combination(e.g.oilchangeservicecombinedwithinspectionservice).Worklistedtwiceisthenonlychargedonce,ofcourse.
WARNING
Inadequateservicing,noservicingatall,orfailuretoadheretoserviceintervalsmayresultinbreakdowns,accidentsorseriousinjury.
Haveyourcarservicedbyaqualifiedworkshop.
Observetheowner'smanual.
NOTICE
Onlyusesuitableservicefluidsforrefilling.Neverusethewrongservicefluid.Failuretoobservethiswarningcanresultinserious
malfunctionsandenginedamage.
NOTICE
Volkswagenisnotresponsibleforanyvehicledamagecausedbylowqualityfuel,thewrongoilstandard,inadequateservicingworkor
lackofavailabilityofGenuineParts.
NOTICE
IfyourvehicleissuitableforusewithbiodieselandyourefillusingbiodieselwhichisnotcompliantwithEN590thedieselfuelfilter
replacementintervalswillbeshortened.Ifyourefillusingbiodieseleventhoughyourvehicleisnotsuitableforthispurpose1) ,
damagetotheengineandthefuelsystemcouldoccur.Somedieselmanufacturersblendbiodieselwithdieselfuelincompliance
withEuropeanStandard590oranequivalentstandard(inGermany,forexample,DIN51628).Thisdieselissuitableforuseinour
vehicleandwillnotdamagetheengineandfuelsystem.
Theservicelifeofthedieselparticulatefiltermaybereducedconsiderablyifdieselfuelswithahighsulphurcontentareused.
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Leakingservicefluidscanpollutetheenvironment.Spiltservicefluidsmustbecollectedinsuitablecontainersanddisposedofproperlyandwith
respectfortheenvironment.
Regularservicingofyourvehiclenotonlymaintainsitsvalue,italsoensuresthatyourvehicleremainsroadworthyandinperfectworkingorder.
Servicingworkshouldthereforebecarriedoutinaccordancewiththemaintenancetable.Yourqualifiedworkshopwillbehappytoadviseyou.
1)
YourVolkswagendealerwillbeabletoinformyouwhichvehiclemodelsaresuitableforusewithbiodiesel(compliantwithEN590).
Proofofservice
YourVolkswagendealershiporqualifiedworkshopwillplaceacrossintheappropriateboxesonthefollowingpagestoshow:
Whichservicewascarriedoutandwhen.
WhetherLongLifeengineoilwasused(prerequisitefortheflexibleservice).
Whetheranyrepairsarerecommended,suchasreplacementofthebrakepadsinthenearfuture.
Whetheryouhadanyspecialrequestsbeforeorduringthemaintenancework(yourserviceadvisorwillnotetheseontheorder).
Whichcomponentsorservicefluidswerechanged.
Whenyournextserviceisscheduledfor.
Thisshowsclearlywhathasbeendoneandhelpstopreventmisunderstandings.
TheLongLifemobilityguaranteeisvaliduntilthenextintervalserviceisdue.
YourentitlementtotheLongLifemobilityguaranteeisdocumentedhereintheservicescheduleeachtimeyourcarhasanintervalservice.
Proofofservice1
Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:
/ Oilchangeservice / AdBlue
/ Inspection / Brakefluid
/ Withoilchange / Dieselfuelfilter
/ Withextendedscopeofinspection / Gasfilter
/ LongLifeengineoilused / Gearboxoil:DSG,ATF
/ Bodycheck / Haldexcoupling:oil
/ Repairsrecommended / Airfilterinsert
Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)
/ Dustandpollenfilterinsert
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Servicecarriedouton:
Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:
/ Toothedbelt
atkm/miles: / Sparkplugs
Invoicenumber: / .....................
Servicecarriedoutby: LongLifemobilityguarantee:
Qualifieddealershipstamp Volkswagendealershipstamp
Yournextservice
asperServiceintervaldisplay Whichservice/additionalscopeisduenext?
or ...................................................
on(Date):..................... on(Date):.....................
or or
at(km/miles):..................... at(km/miles):.....................
Documentationofthebodycheck
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Fig.2Illustrationvalidforallvehiclesandbodydesigns
YourqualifiedworkshopwillindicatedamageinFig.2usingthefollowingsymbols:
Descriptionofdamage:
Stampofqualifiedworkshop
Proofofservice2
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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:
/ Oilchangeservice / AdBlue
/ Inspection / Brakefluid
/ Withoilchange / Dieselfuelfilter
/ Withextendedscopeofinspection / Gasfilter
/ LongLifeengineoilused / Gearboxoil:DSG,ATF
/ Bodycheck / Haldexcoupling:oil
/ Repairsrecommended / Airfilterinsert
Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)
/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt
atkm/miles: / Sparkplugs
Invoicenumber: / .....................
Servicecarriedoutby: LongLifemobilityguarantee:
Qualifieddealershipstamp Volkswagendealershipstamp
Yournextservice
asperServiceintervaldisplay Whichservice/additionalscopeisduenext?
or ...................................................
on(Date):..................... on(Date):.....................
or or
at(km/miles):..................... at(km/miles):.....................
Documentationofthebodycheck
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Fig.3Illustrationvalidforallvehiclesandbodydesigns
YourqualifiedworkshopwillindicatedamageinFig.3usingthefollowingsymbols:
Descriptionofdamage:
Stampofqualifiedworkshop
Proofofservice3
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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:
/ Oilchangeservice / AdBlue
/ Inspection / Brakefluid
/ Withoilchange / Dieselfuelfilter
/ Withextendedscopeofinspection / Gasfilter
/ LongLifeengineoilused / Gearboxoil:DSG,ATF
/ Bodycheck / Haldexcoupling:oil
/ Repairsrecommended / Airfilterinsert
Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)
/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt
atkm/miles: / Sparkplugs
Invoicenumber: / .....................
Servicecarriedoutby: LongLifemobilityguarantee:
Qualifieddealershipstamp Volkswagendealershipstamp
Yournextservice
asperServiceintervaldisplay Whichservice/additionalscopeisduenext?
or ...................................................
on(Date):..................... on(Date):.....................
or or
at(km/miles):..................... at(km/miles):.....................
Documentationofthebodycheck
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Fig.4Illustrationvalidforallvehiclesandbodydesigns
YourqualifiedworkshopwillindicatedamageinFig.4usingthefollowingsymbols:
Descriptionofdamage:
Stampofqualifiedworkshop
Proofofservice4
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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:
/ Oilchangeservice / AdBlue
/ Inspection / Brakefluid
/ Withoilchange / Dieselfuelfilter
/ Withextendedscopeofinspection / Gasfilter
/ LongLifeengineoilused / Gearboxoil:DSG,ATF
/ Bodycheck / Haldexcoupling:oil
/ Repairsrecommended / Airfilterinsert
Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)
/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt
atkm/miles: / Sparkplugs
Invoicenumber: / .....................
Servicecarriedoutby: LongLifemobilityguarantee:
Qualifieddealershipstamp Volkswagendealershipstamp
Yournextservice
asperServiceintervaldisplay Whichservice/additionalscopeisduenext?
or ...................................................
on(Date):..................... on(Date):.....................
or or
at(km/miles):..................... at(km/miles):.....................
Documentationofthebodycheck
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Fig.5Illustrationvalidforallvehiclesandbodydesigns
YourqualifiedworkshopwillindicatedamageinFig.5usingthefollowingsymbols:
Descriptionofdamage:
Stampofqualifiedworkshop
Proofofservice5
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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:
/ Oilchangeservice / AdBlue
/ Inspection / Brakefluid
/ Withoilchange / Dieselfuelfilter
/ Withextendedscopeofinspection / Gasfilter
/ LongLifeengineoilused / Gearboxoil:DSG,ATF
/ Bodycheck / Haldexcoupling:oil
/ Repairsrecommended / Airfilterinsert
Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)
/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt
atkm/miles: / Sparkplugs
Invoicenumber: / .....................
Servicecarriedoutby: LongLifemobilityguarantee:
Qualifieddealershipstamp Volkswagendealershipstamp
Yournextservice
asperServiceintervaldisplay Whichservice/additionalscopeisduenext?
or ...................................................
on(Date):..................... on(Date):.....................
or or
at(km/miles):..................... at(km/miles):.....................
Documentationofthebodycheck
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Fig.6Illustrationvalidforallvehiclesandbodydesigns
YourqualifiedworkshopwillindicatedamageinFig.6usingthefollowingsymbols:
Descriptionofdamage:
Stampofqualifiedworkshop
Proofofservice6
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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:
/ Oilchangeservice / AdBlue
/ Inspection / Brakefluid
/ Withoilchange / Dieselfuelfilter
/ Withextendedscopeofinspection / Gasfilter
/ LongLifeengineoilused / Gearboxoil:DSG,ATF
/ Bodycheck / Haldexcoupling:oil
/ Repairsrecommended / Airfilterinsert
Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)
/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt
atkm/miles: / Sparkplugs
Invoicenumber: / .....................
Servicecarriedoutby: LongLifemobilityguarantee:
Qualifieddealershipstamp Volkswagendealershipstamp
Yournextservice
asperServiceintervaldisplay Whichservice/additionalscopeisduenext?
or ...................................................
on(Date):..................... on(Date):.....................
or or
at(km/miles):..................... at(km/miles):.....................
Documentationofthebodycheck
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Fig.7Illustrationvalidforallvehiclesandbodydesigns
YourqualifiedworkshopwillindicatedamageinFig.7usingthefollowingsymbols:
Descriptionofdamage:
Stampofqualifiedworkshop
Proofofservice7
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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:
/ Oilchangeservice / AdBlue
/ Inspection / Brakefluid
/ Withoilchange / Dieselfuelfilter
/ Withextendedscopeofinspection / Gasfilter
/ LongLifeengineoilused / Gearboxoil:DSG,ATF
/ Bodycheck / Haldexcoupling:oil
/ Repairsrecommended / Airfilterinsert
Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)
/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt
atkm/miles: / Sparkplugs
Invoicenumber: / .....................
Servicecarriedoutby: LongLifemobilityguarantee:
Qualifieddealershipstamp Volkswagendealershipstamp
Yournextservice
asperServiceintervaldisplay Whichservice/additionalscopeisduenext?
or ...................................................
on(Date):..................... on(Date):.....................
or or
at(km/miles):..................... at(km/miles):.....................
Documentationofthebodycheck
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Fig.8Illustrationvalidforallvehiclesandbodydesigns
YourqualifiedworkshopwillindicatedamageinFig.8usingthefollowingsymbols:
Descriptionofdamage:
Stampofqualifiedworkshop
Proofofservice8
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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:
/ Oilchangeservice / AdBlue
/ Inspection / Brakefluid
/ Withoilchange / Dieselfuelfilter
/ Withextendedscopeofinspection / Gasfilter
/ LongLifeengineoilused / Gearboxoil:DSG,ATF
/ Bodycheck / Haldexcoupling:oil
/ Repairsrecommended / Airfilterinsert
Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)
/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt
atkm/miles: / Sparkplugs
Invoicenumber: / .....................
Servicecarriedoutby: LongLifemobilityguarantee:
Qualifieddealershipstamp Volkswagendealershipstamp
Yournextservice
asperServiceintervaldisplay Whichservice/additionalscopeisduenext?
or ...................................................
on(Date):..................... on(Date):.....................
or or
at(km/miles):..................... at(km/miles):.....................
Documentationofthebodycheck
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Fig.9Illustrationvalidforallvehiclesandbodydesigns
YourqualifiedworkshopwillindicatedamageinFig.9usingthefollowingsymbols:
Descriptionofdamage:
Stampofqualifiedworkshop
Proofofservice9
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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:
/ Oilchangeservice / AdBlue
/ Inspection / Brakefluid
/ Withoilchange / Dieselfuelfilter
/ Withextendedscopeofinspection / Gasfilter
/ LongLifeengineoilused / Gearboxoil:DSG,ATF
/ Bodycheck / Haldexcoupling:oil
/ Repairsrecommended / Airfilterinsert
Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)
/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt
atkm/miles: / Sparkplugs
Invoicenumber: / .....................
Servicecarriedoutby: LongLifemobilityguarantee:
Qualifieddealershipstamp Volkswagendealershipstamp
Yournextservice
asperServiceintervaldisplay Whichservice/additionalscopeisduenext?
or ...................................................
on(Date):..................... on(Date):.....................
or or
at(km/miles):..................... at(km/miles):.....................
Documentationofthebodycheck
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Fig.10Illustrationvalidforallvehiclesandbodydesigns
YourqualifiedworkshopwillindicatedamageinFig.10usingthefollowingsymbols:
Descriptionofdamage:
Stampofqualifiedworkshop
Proofofservice10
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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:
/ Oilchangeservice / AdBlue
/ Inspection / Brakefluid
/ Withoilchange / Dieselfuelfilter
/ Withextendedscopeofinspection / Gasfilter
/ LongLifeengineoilused / Gearboxoil:DSG,ATF
/ Bodycheck / Haldexcoupling:oil
/ Repairsrecommended / Airfilterinsert
Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)
/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt
atkm/miles: / Sparkplugs
Invoicenumber: / .....................
Servicecarriedoutby: LongLifemobilityguarantee:
Qualifieddealershipstamp Volkswagendealershipstamp
Yournextservice
asperServiceintervaldisplay Whichservice/additionalscopeisduenext?
or ...................................................
on(Date):..................... on(Date):.....................
or or
at(km/miles):..................... at(km/miles):.....................
Documentationofthebodycheck
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Fig.11Illustrationvalidforallvehiclesandbodydesigns
YourqualifiedworkshopwillindicatedamageinFig.11usingthefollowingsymbols:
Descriptionofdamage:
Stampofqualifiedworkshop
Proofofservice11
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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:
/ Oilchangeservice / AdBlue
/ Inspection / Brakefluid
/ Withoilchange / Dieselfuelfilter
/ Withextendedscopeofinspection / Gasfilter
/ LongLifeengineoilused / Gearboxoil:DSG,ATF
/ Bodycheck / Haldexcoupling:oil
/ Repairsrecommended / Airfilterinsert
Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)
/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt
atkm/miles: / Sparkplugs
Invoicenumber: / .....................
Servicecarriedoutby: LongLifemobilityguarantee:
Qualifieddealershipstamp Volkswagendealershipstamp
Yournextservice
asperServiceintervaldisplay Whichservice/additionalscopeisduenext?
or ...................................................
on(Date):..................... on(Date):.....................
or or
at(km/miles):..................... at(km/miles):.....................
Documentationofthebodycheck
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Fig.12Illustrationvalidforallvehiclesandbodydesigns
YourqualifiedworkshopwillindicatedamageinFig.12usingthefollowingsymbols:
Descriptionofdamage:
Stampofqualifiedworkshop
Proofofservice12
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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:
/ Oilchangeservice / AdBlue
/ Inspection / Brakefluid
/ Withoilchange / Dieselfuelfilter
/ Withextendedscopeofinspection / Gasfilter
/ LongLifeengineoilused / Gearboxoil:DSG,ATF
/ Bodycheck / Haldexcoupling:oil
/ Repairsrecommended / Airfilterinsert
Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)
/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt
atkm/miles: / Sparkplugs
Invoicenumber: / .....................
Servicecarriedoutby: LongLifemobilityguarantee:
Qualifieddealershipstamp Volkswagendealershipstamp
Yournextservice
asperServiceintervaldisplay Whichservice/additionalscopeisduenext?
or ...................................................
on(Date):..................... on(Date):.....................
or or
at(km/miles):..................... at(km/miles):.....................
Documentationofthebodycheck
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Fig.13Illustrationvalidforallvehiclesandbodydesigns
YourqualifiedworkshopwillindicatedamageinFig.13usingthefollowingsymbols:
Descriptionofdamage:
Stampofqualifiedworkshop
Proofofservice13
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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:
/ Oilchangeservice / AdBlue
/ Inspection / Brakefluid
/ Withoilchange / Dieselfuelfilter
/ Withextendedscopeofinspection / Gasfilter
/ LongLifeengineoilused / Gearboxoil:DSG,ATF
/ Bodycheck / Haldexcoupling:oil
/ Repairsrecommended / Airfilterinsert
Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)
/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt
atkm/miles: / Sparkplugs
Invoicenumber: / .....................
Servicecarriedoutby: LongLifemobilityguarantee:
Qualifieddealershipstamp Volkswagendealershipstamp
Yournextservice
asperServiceintervaldisplay Whichservice/additionalscopeisduenext?
or ...................................................
on(Date):..................... on(Date):.....................
or or
at(km/miles):..................... at(km/miles):.....................
Documentationofthebodycheck
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Fig.14Illustrationvalidforallvehiclesandbodydesigns
YourqualifiedworkshopwillindicatedamageinFig.14usingthefollowingsymbols:
Descriptionofdamage:
Stampofqualifiedworkshop
Proofofservice14
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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:
/ Oilchangeservice / AdBlue
/ Inspection / Brakefluid
/ Withoilchange / Dieselfuelfilter
/ Withextendedscopeofinspection / Gasfilter
/ LongLifeengineoilused / Gearboxoil:DSG,ATF
/ Bodycheck / Haldexcoupling:oil
/ Repairsrecommended / Airfilterinsert
Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)
/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt
atkm/miles: / Sparkplugs
Invoicenumber: / .....................
Servicecarriedoutby: LongLifemobilityguarantee:
Qualifieddealershipstamp Volkswagendealershipstamp
Yournextservice
asperServiceintervaldisplay Whichservice/additionalscopeisduenext?
or ...................................................
on(Date):..................... on(Date):.....................
or or
at(km/miles):..................... at(km/miles):.....................
Documentationofthebodycheck
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Fig.15Illustrationvalidforallvehiclesandbodydesigns
YourqualifiedworkshopwillindicatedamageinFig.15usingthefollowingsymbols:
Descriptionofdamage:
Stampofqualifiedworkshop
Workshopnotes
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Thefollowingboxescanbeusedbyyourqualifiedworkshoptodocumentworkcarriedoutonyourvehiclewhichisnotincludedinthedefinedscopeof
service(forexample,therenewalofanairbagmodule,workontheairconditioningsystem,orrecodingoftheflexibleservicetothefixedservice).
Date: km/miles:
Notes: Stampofqualifiedworkshop
Date: km/miles:
Notes: Stampofqualifiedworkshop
Date: km/miles:
Notes: Stampofqualifiedworkshop
Date: km/miles:
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Notes: Stampofqualifiedworkshop
Date: km/miles:
Notes: Stampofqualifiedworkshop
Date: km/miles:
Notes: Stampofqualifiedworkshop
Date: km/miles:
Notes: Stampofqualifiedworkshop
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Date: km/miles:
Notes: Stampofqualifiedworkshop
Date: km/miles:
Notes: Stampofqualifiedworkshop
LongLifemobilityguarantee
Generalinformation
WithyournewvehicleyouhavepurchasedthecomprehensiveLongLifemobilityguaranteewhichwillbeupdatedaftereveryintervalservice.
YourVolkswagendealershipwillissueanewvehiclewiththecomprehensiveLongLifemobilityguaranteewhichappliesasofdeliveryuntilthefirst
intervalserviceisdue.IfyoupurchasedyournewvehicledirectlyfromVolkswagenAG,VolkswagenAGwillissuetheLongLifemobilityguaranteeasof
deliveryuntilthefirstintervalserviceisdue.
YourVolkswagenservicedealershipwillextendtheLongLifemobilityguaranteeuntilthenextintervalserviceifyouhaveyourintervalservicecarriedout
there.Thecostoftheservicecoverstheentireguaranteepackage.
ThecomprehensiveLongLifemobilityguaranteeincludesthefollowingservices:
Youwillreceiveappropriatesupportifyourcarhasabreakdownoranaccidentasaresultofatechnicaldefectandneedstobetowed1) .TheLongLife
mobilityguaranteegrantsyouprotectionandmobility.
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PleasenotethatthetermsandconditionsoftheVolkswagenLongLifemobilityguaranteemaydifferdependingonthecountryinwhich
thevehiclewassold.PleaseaskyourVolkswagendealershipforfurtherinformation.
Theintervalservicenotonlyservestomaintainyourvehicle,italsoensuresthatitremainsroadworthyandinperfectworkingorder.Forthisreason,
servicingshouldbecarriedoutregularlyinaccordancewiththeserviceschedule.
YourentitlementtotheLongLifemobilityguaranteeisdocumentedhereintheservicescheduleeachtimeyourcarhasanintervalservice.Afullservice
historyshowsthatyourcarhasbeenprofessionallymaintainedandcaredfor.Italsoenhancesthedesirabilityofyourcar,shouldyoudecidetosellit.
1)
Avehicleneedstobetowedifitcannotreachaworkshopunderitsownpower.
Warranty
TheVolkswagendealershipwarranty
Volkswagendealershipsguaranteethatallvehiclespurchasedfromthemarefreeoffaults.
VolkswagendealershipsprovideawarrantyforthefaultfreeoperationofVolkswagenvehiclesstraightfromthefactory.
Detailsofwarrantyconditionsandthewarrantyperiodcanbefoundinyoursalescontract.
PleaseaskyourVolkswagendealerforfurtherinformation.
Youareadvisedthatnaturalwearanddamagecausedbyabnormallyroughorimproperuse,orunauthorisedmodificationsarenotcoveredbythis
warranty.
Ifyourvehicledoesbreakdown,pleasecontactyournearestVolkswagendealership.
Paintworkandbodywarranty
Volkswagendealershipsprovideawarrantyonthepaintworkandbodiesofallvehiclespurchasedfromthem.
InadditiontothewarrantyconditionsforVolkswagenvehiclesstraightfromthefactory(asdetailedinthepurchasecontract),theVolkswagendealer
guaranteesthatthebodyofanyvehiclesitsellswillnotbeaffectedbypaintdefectsorcorrosionperforationforaspecifiedperiod.
YourVolkswagendealerwillbehappytoprovideyouwithmoreinformation.
However,shouldthistypeofdamageoccur,itwillberepairedfreeofchargeforpartsandlabourbyanyVolkswagendealer.
Warrantyclaimswillnotbeacceptedinthefollowingcircumstances:
Thedamagewascausedbyexternalimpactorinadequatecare
Bodyorpaintdefectswerenotrepairedingoodtimeinaccordancewiththemanufacturersinstructions
Thecorrosionperforationwasoriginallycausedbybodyrepairsnotbeingcarriedoutinaccordancewiththemanufacturersinstructions
Ifthebodyisrepairedorpainted,yourVolkswagendealerwillconfirmyourwarrantyagainstcorrosionperforationfortherepairedsection.
YourVolkswagendealership
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