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1/1/2017 Bedienungsanleitung<Service&Zubehr<VolkswagenDeutschland

TheVolkswagenservice
Intervalsforpassengervehiclesfrommodelyear1986to2014
Thefollowingtypeofserviceappliestoyourvehicle:yes no

Intervalsforthefollowingvehicles(modelyears):

CC(asof2014)

Eos(asof2014)

Golf,Typ5G11) (asof2013)

GolfCabriolet(asof2014)

GolfPlus(asof2014)

GolfGTI/GTD(asof2014)

GolfVariant(asof2014)

Jetta(asof2014)

Passat(asof2014)

PassatVariant(asof2014)

Phaeton(asof2014)

Polo(asof2014)

Sharan(asof2014)

TheBeetle(asof2014)

TheBeetleCabriolet(asof2014)

Tiguan(asof2014)

Touareg(asof2014)

Touran(asof2014)

up!(asof2014)

Serviceb) PRno. Fixedservice

QI1 After5,000km/3,500milesor1yeard) .

QI2 After7,500km/5,000milesor1yeard) .

Oilchangeservicec) QI3 After10,000km/7,000milesor1yeard) .

QI4 After15,000km/10,000milesor1yeard) .

QI7 After10,000milesor1yeard) .

Firstserviceafter2yearsor30,000km/20,000milesd) ,thenevery1yearor30,000km/
20,000milesd)
QI1QI4
Inspection RussiaandIndiaonly:after1yearor15,000km/10,000milesd) .
QI7
Chinaonly:after2yearsor20,000km/12,500milesd) ,thenevery1yearor10,000km/
7,000milesd)

Serviceb) PRno. Flexibleservice

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Oilchangeservice QI6 Accordingtoflexibleserviceintervaldisplay(after2yearsatthelatest).

Firstserviceafter2yearsor30,000km/20,000milesd) ,thenevery1yearor30,000km/
Inspection QI6
20,000milesd)

PleasealsorefertoFeaturesoftheflexibleservice.

Featuresoftheflexibleservice
Withtheflexibleservice,Volkswagenhasintroducedatechnologythatensuresyouonlyhavetohaveanoilchangeservicewhenyourvehiclerequires
it.AnimportantpartofthistechnologyistheuseofLongLifeengineoilinsteadofconventionaloil.

Thismeansthatthedateoftheoilchangeserviceisdeterminedbyfactorssuchastheconditionsunderwhichthevehicleisusedandpersonaldriving
style.

Ifyoudonotwishtohavetheflexibleservice,youcanoptforthefixedserviceinstead.Yourserviceadvisorwillbepleasedtohelp.

IftheengineisnotfilledortoppedupwithLongLifeengineoil,thefixedserviceapplies.

1) ThevehicletypeisprintedonthevehicledatastickerBookletOwner'sManual,.

b)
Informationisquotedforvehiclesusedundernormaloperatingconditions

c)
Insomemarkets,thefirsttwooilchangeservicesfollowingdeliveryofthevehiclearecarriedoutatdifferenttimestotheregularserviceintervals.
Moredetailedinformationisavailablefromaqualifieddealership.

d)
Whichevercomesfirst

Thefollowingtypeofserviceappliestoyourvehicle:yes no

Intervalsforthefollowingvehicles(modelyears):

CC(2013)

Eos(2013)

Golf,Typ5K11) (asof2013)

GolfCabriolet(2013)

GolfPlus(2013)

GolfGTI/GTD(2013)

GolfVariant(2013)

Jetta(2013)

Passat(2013)

PassatVariant(2013)

Phaeton(2013)

Polo(2013)

Sharan(2013)

Tiguan(2013)

Touareg(2013)

Touran(2013)

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up!(2013)

Serviceb) PRno. Fixedservice

QI1 Accordingtotheserviceintervaldisplayorafter5,000km/3,500milesor1yearc) .

QI2 Accordingtotheserviceintervaldisplayorafter7,500km/5,000milesor1yearc) .

Oilchangeservice QI3 Accordingtotheserviceintervaldisplayorafter10,000km/7,000milesor1yearc) .

QI4 Accordingtotheserviceintervaldisplayorafter15,000km/10,000milesor1yearc) .

QI7 Accordingtotheserviceintervaldisplayorafter10,000milesor1yearc) .

QI1QI4
Intervalservice After30,000km/20,000milesor2yearsc)
QI7

QI1QI4 Firstserviceafter3yearsor60,000km/40,000milesc) ,thenevery2yearsor60,000km/


Inspectionservice
QI7 40,000milesc)

Serviceb) PRno. Flexibleservice

Intervalservice QI6 Accordingtoflexibleserviceintervaldisplay(after2yearsatthelatest).

Firstserviceafter3yearsor60,000km/40,000milesc) ,thenevery2yearsor60,000km/
Inspectionservice QI6
40,000milesc)

PleasealsorefertoFeaturesoftheflexibleservice.

Featuresoftheflexibleservice
Withtheflexibleservice,Volkswagenhasintroducedatechnologythatensuresyouonlyhavetohaveanoilchangeservicewhenyourvehiclerequires
it.AnimportantpartofthistechnologyistheuseofLongLifeengineoilinsteadofconventionaloil.

Thismeansthatthedateoftheoilchangeserviceisdeterminedbyfactorssuchastheconditionsunderwhichthevehicleisusedandpersonaldriving
style.

Ifyoudonotwishtohavetheflexibleservice,youcanoptforthefixedserviceinstead.Yourserviceadvisorwillbepleasedtohelp.

IftheengineisnotfilledortoppedupwithLongLifeengineoil,thefixedserviceapplies.

1) ThevehicletypeisprintedonthevehicledatastickerBookletOwner'sManual,.

b) Informationisquotedforvehiclesusedundernormaloperatingconditions

c) Whichevercomesfirst

Thefollowingtypeofserviceappliestoyourvehicle:yes no

Intervalsforthefollowingvehicles(modelyears):

Eos(20082012)

Fox(asof2008)

Golf(20082012)

GolfCabriolet(20112012)

GolfPlus(20082012)

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GolfGTI/GTD(20092012)

GolfVariant(20082012)

Jetta(20082012)

Passat(20082012)

PassatCC(20082012)

PassatVariant(20082012)

Phaeton(20082012)

Polo(20082012)

Sharan(20082012)

Tiguan(20082012)

Touareg(20082012)

Touran(20082012)

up!(20112012)

LongLifeService(PRno.QG1) Servicebasedontime/distance
(PRno.QG0orQG2orQG3)
Accordingtoserviceintervaldisplay
Oilchange (after1yearor
c)
servicea) ,b) every15,000km/10,000milesd) )
PleaserefertothenotesonScopeofservice.

Accordingto
After2yearsor
Interval flexibleserviceintervaldisplay
every30,000km/20,000milesd)
servicea) ,b) (after2yearsatthelatest) d)
PleaserefertothenotesonScopeofservice.
PleaserefertothenotesonScopeofservice.

Firstserviceafter3yearsor60,000km/40,000milesd) ,
Inspection
thenevery2yearsor60,000km/40,000milesd)
service
PleaserefertothenotesonScopeofservice

Firstchangeafter3years,thenevery2years
Brakefluidchange
(werecommendgenuineVolkswagenbrakefluid).

a) TheengineoilspecificationscanbefoundintheBookletOwner'sManual,ortheBookletTechnicalData,.

b) Iftheoilchangeservice/intervalserviceisduejustafewmonthsbeforetheinspectionservice,itcouldbetoyouradvantagetohavetheinspection

servicecarriedoutearlyalongwiththeotherservice.

c) IftheengineisnotfilledortoppedupwithLongLifeengineoil,thetime/distancebasedserviceapplies.Inthiscase,anoilchangeservicewillhaveto

becarriedoutevery15,000km/10,000milesorafteroneyear.

d)
Whichevercomesfirst

Thefollowingtypeofserviceappliestoyourvehicle:yes no

Intervalsforthefollowingvehicles(modelyears):

Fox(20042007)

Jetta(20052007)

Golf(20042007)

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GolfPlus(20052007)

GolfVariant(asof2007)

Eos(20062007)

Passat(20052007)

PassatVariant(20062007)

Phaeton(20052007)

Touareg(20052007)

Touran(20052007)

LongLifeService(PRno.QG1) Servicebasedontime/distance
(PRno.QG0orQG2)
Every15,000km/10,000miles
Oilchange
c)
orafter1year d)
servicea) ,b)
PleaserefertothenotesonScopeofservice.

Accordingto
Every30,000km/20,000miles
Interval flexibleserviceintervaldisplay
orafter2yearsd)
servicea) ,b) (after2yearsatthelatest) c)
PleaserefertothenotesonScopeofservice.
PleaserefertothenotesonScopeofservice.

Atthelatestevery60,000km/40,000milesd)
Interval Every60,000km/40,000miles
orevery4years
service orafter4yearsd)
accordingtotheservicesticker
inspection PleaserefertothenotesonScopeofservice.
PleaserefertothenotesonScopeofservice.

Every2years
Brakefluidchange
(WerecommendgenuineVolkswagenbrakefluidisused)

a) TheengineoilspecificationscanbefoundintheBookletOwner'sManual,ortheBookletTechnicalData,.

b)
Iftheoilchangeservice/intervalserviceisduejustafewmonthsbeforetheinspectionservice,itcouldbetoyouradvantagetohavetheinspection
servicecarriedoutearlyalongwiththeotherservice.

c) IftheengineisnotfilledortoppedupwithLongLifeengineoil,thetime/distancebasedserviceapplies.Inthiscase,anoilchangeservicewillhaveto

becarriedoutevery15,000km/10,000milesorafteroneyear.

d) Whichevercomesfirst

Thefollowingtypeofserviceappliestoyourvehicle:yes no

Intervalsforthefollowingvehicles(modelyears):

Phaeton(20012004)

Touran(20032004)

Touareg(20032004)

LongLifeService(PRno.QG1) Servicebasedontime/distance
(PRno.QG0orQG2)

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Accordingto Accordingtoserviceintervaldisplay
Oilchange flexibleserviceintervaldisplay (after1yearor
a) , b) c)
service (after2yearsatthelatest) every15,000km/10,000milesd) )
PleaserefertothenotesonScopeofservice. PleaserefertothenotesonScopeofservice.

Atthelatestevery4yearsorevery60,000km/
40,000miles
accordingtotheservicesticker d) .
Inspection Every60,000km/40,000miles
Werecommendtheinspectionserviceiscarriedout
service orafter4yearsd)
duringanoilchangeserviceinaccordancewiththe
flexibleserviceintervaldisplay.Yourserviceadvisorwillbe
pleasedtohelp.

Every2years
Brakefluidchange
(WerecommendgenuineVolkswagenbrakefluidisused)

a)
TheengineoilspecificationscanbefoundintheBookletOwner'sManual,ortheBookletTechnicalData,.

b) ForTouareg:engineoilcanonlybeextractedfromdieselengines.

c)
IftheengineisnotfilledortoppedupwithLongLifeengineoil,thetime/distancebasedserviceapplies.Inthiscase,anoilchangeservicewillhaveto
becarriedoutevery15,000km/10,000milesorafteroneyear.

d) Whichevercomesfirst

Thefollowingtypeofserviceappliestoyourvehicle:yes no

Intervalsforthefollowingvehicles(modelyears):

Bora(20002005)

BoraVariant(20002005)

Golf(20002004)

GolfVariant(20002006)

NewBeetle(20002004)

NewBeetleCabrio(20032004)

Passat(20002005)

PassatVariant(20002005)

Polo(20022007)

Sharan(20012007)

LongLifeService(PRno.QG1) Servicebasedontime/distance
(PRno.QG0orQG2)
Accordingtoserviceintervaldisplay
Oilchange (after1yearor
b)
servicea) every15,000km/10,000milesc) )
PleaserefertothenotesonScopeofservice.

Accordingto
Inspection flexibleserviceintervaldisplay After2yearsor
service (after2yearsatthelatest) every30,000km/20,000milesc)
PleaserefertothenotesonScopeofservice.

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LongLifeService(PRno.QG1) Servicebasedontime/distance
(PRno.QG0orQG2)
Every2years
Brakefluidchange
(WerecommendgenuineVolkswagenbrakefluidisused)

a)
TheengineoilspecificationscanbefoundintheBookletOwner'sManual,ortheBookletTechnicalData,.

b) IftheengineisnotfilledortoppedupwithLongLifeengineoil,thetime/distancebasedserviceapplies.Inthiscase,anoilchangeservicewillhaveto

becarriedoutevery15,000km/10,000milesorafteroneyear.

c)
Whichevercomesfirst

Thefollowingtypeofserviceappliestoyourvehicle:yes no

Intervalsforthefollowingvehicles(modelyears):

Bora(1999)

BoraVariant(1999)

Corrado(19891995)

Golf(19861999)

GolfCabrio(19942002)

GolfVariant(19941999)

Jetta(19861988)

Lupo(19982006)

NewBeetle(1999)

Passat(19861999)

PassatVariant(19861999)

Polo(19862001)

PoloClassic(19962002)

PoloVariant(19982002)

Scirocco(19861993)

Sharan(19962000)

Vento(19921998)

Vehicleswithpetrolengine Vehicleswithdieselengine
Asof1986
every7,500km/5,000milesc)
PleaserefertothenotesonScopeofservice.
Golf/VentowithenginecodeAAZ,1Z,AEY,AFN
Passatasof1994
Poloasof1995,notenginecodeAEF
PoloClassic,notenginecode1Y
Sharanasof1996
After1yearor
every15,000km/10,000milesb) ,c)
PleaserefertothenotesonScopeofservice.
After1yearor
every15,000km/10,000milesb) ,c)
Oilchange
servicea)

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PleaserefertothenotesonScopeofservice
Vehicleswithpetrolengine Vehicleswithdieselengine
.
Golf/Ventoasof1996withenginecode1Y
PolowithenginecodeAEF
PoloClassicwithenginecode1Y
Accordingto
flexibleserviceintervaldisplayc)

Withoutflexibleserviceintervaldisplay
after1yearor
every15,000km/10,000milesb)
PleaserefertothenotesonScopeofservice.

Inspection
After1yearorevery30,000km/20,000milesb)
service

Every2years
Brakefluidchange
(WerecommendgenuineVolkswagenbrakefluidisused)

a)
TheengineoilspecificationscanbefoundintheBookletOwner'sManual,ortheBookletTechnicalData,.

b)
Whichevercomesfirst

c) Iftheoilchangeserviceisduejustafewmonthsbeforetheinspectionservice,itcouldbetoyouradvantagetohavetheinspectionservicecarriedout

earlyalongwiththeoilchangeservice.

Scopeofservice

Volkswagenserviceschedulesareshowneitherintheserviceintervaldisplayintheinstrumentclusterorontheservicesticker(dependingonthelevel
ofequipmentinthevehicle).Theserviceintervaldisplayprovidesinformationonlyonservicescheduleswhichincludeanoilchange.Thedateofthenext
serviceinspectionoradditionalworksuchasabrakefluidserviceisshownontheservicestickeronthedoorpillarofthevehicle.

Theserviceintervalsandscopeofworkquotedarealwaysforvehiclesusedundernormaloperatingconditions.

Ifthevehicleisoperatedunderextremeconditions,someworkwillhavetobeperformedbeforethenextserviceoratshorterintervalsthanthose
specified.

Extremeconditionsinclude:

Fuelscontainingsulphur

Regularshorttrips

Longperiodsofengineidling(taxisforexample)

Operationinregionswithhighdustlevels

Regulartrailertowing

Ahighpercentageofstopandgotrafficasistypicalinacity

Drivingmainlyinwinterconditions

Thisappliesparticularlytothefollowingcomponentsorservicefluids:

Dustandpollenfilter

Aircleaner

Toothedbelt

Dieselparticulatefilter

Engineoil

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Theserviceadvisoratyourqualifiedworkshopwillbepleasedtoadviseyouwhetheryourvehiclerequiresmorefrequentworkduetothe
conditionsunderwhichitisused.

Incountrieswheredieselhasahighsulphurcontent,theoilchangeserviceanddieselfuelfilterreplacementshouldtakeplaceevery
7,500km/5,000miles.YourVolkswagendealerwillbeabletotellyouwhichcountrieshavedieselwithahighsulphurcontent.

Yourqualifiedworkshopwillbeabletoinformyouwhichworkisnecessarywhenaserviceisdue(e.g.checkingthelightsorbrakes)tokeepyourvehicle
roadworthyandinperfectworkingorder.

Inadditiontoregularservicing,additionalmaintenanceworkwillneedtobecarriedout,dependingontheconditionsandenvironmentinwhichyour
vehicleisusedandthelevelofequipmentinthevehicle.Thisadditionalworkshouldbecarriedoutonthebasisoftimeand/ordistancetravelledto
ensureyourvehicleremainsreliable.

Thescopeofaservicemaychangefortechnicalreasons(theongoingdevelopmentofcomponentssuchastoothedbelts,tyres,enginecoolants,
engineoils,andevensparkplugsandbatteries).Qualifiedworkshopsarealwayskeptuptodateoninnovations.

YourVolkswagendealercanprovidedetailsonwhichadditionalworkshouldbecarriedoutonyourvehicleduringwhichservice.

Itisalsopossibletohaveadditionalworkcarriedoutinbetweenthescheduledservices.

Additionalworkisnormallymarkedassuchinthemaintenancelistpresentedtoyouwithyourreceipt.Incertaincases,servicesmaybecarriedoutin
combination(e.g.oilchangeservicecombinedwithinspectionservice).Worklistedtwiceisthenonlychargedonce,ofcourse.

WARNING
Inadequateservicing,noservicingatall,orfailuretoadheretoserviceintervalsmayresultinbreakdowns,accidentsorseriousinjury.

Haveyourcarservicedbyaqualifiedworkshop.

Observetheowner'smanual.

NOTICE
Onlyusesuitableservicefluidsforrefilling.Neverusethewrongservicefluid.Failuretoobservethiswarningcanresultinserious
malfunctionsandenginedamage.

NOTICE
Volkswagenisnotresponsibleforanyvehicledamagecausedbylowqualityfuel,thewrongoilstandard,inadequateservicingworkor
lackofavailabilityofGenuineParts.

NOTICE
IfyourvehicleissuitableforusewithbiodieselandyourefillusingbiodieselwhichisnotcompliantwithEN590thedieselfuelfilter
replacementintervalswillbeshortened.Ifyourefillusingbiodieseleventhoughyourvehicleisnotsuitableforthispurpose1) ,
damagetotheengineandthefuelsystemcouldoccur.Somedieselmanufacturersblendbiodieselwithdieselfuelincompliance
withEuropeanStandard590oranequivalentstandard(inGermany,forexample,DIN51628).Thisdieselissuitableforuseinour
vehicleandwillnotdamagetheengineandfuelsystem.

Theservicelifeofthedieselparticulatefiltermaybereducedconsiderablyifdieselfuelswithahighsulphurcontentareused.

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Leakingservicefluidscanpollutetheenvironment.Spiltservicefluidsmustbecollectedinsuitablecontainersanddisposedofproperlyandwith

respectfortheenvironment.

Regularservicingofyourvehiclenotonlymaintainsitsvalue,italsoensuresthatyourvehicleremainsroadworthyandinperfectworkingorder.

Servicingworkshouldthereforebecarriedoutinaccordancewiththemaintenancetable.Yourqualifiedworkshopwillbehappytoadviseyou.

1)
YourVolkswagendealerwillbeabletoinformyouwhichvehiclemodelsaresuitableforusewithbiodiesel(compliantwithEN590).

Proofofservice

YourVolkswagendealershiporqualifiedworkshopwillplaceacrossintheappropriateboxesonthefollowingpagestoshow:

Whichservicewascarriedoutandwhen.

WhetherLongLifeengineoilwasused(prerequisitefortheflexibleservice).

Whetheranyrepairsarerecommended,suchasreplacementofthebrakepadsinthenearfuture.

Whetheryouhadanyspecialrequestsbeforeorduringthemaintenancework(yourserviceadvisorwillnotetheseontheorder).

Whichcomponentsorservicefluidswerechanged.

Whenyournextserviceisscheduledfor.

Thisshowsclearlywhathasbeendoneandhelpstopreventmisunderstandings.

TheLongLifemobilityguaranteeisvaliduntilthenextintervalserviceisdue.

YourentitlementtotheLongLifemobilityguaranteeisdocumentedhereintheservicescheduleeachtimeyourcarhasanintervalservice.

Proofofservice1

Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:

/ Oilchangeservice / AdBlue

/ Inspection / Brakefluid

/ Withoilchange / Dieselfuelfilter

/ Withextendedscopeofinspection / Gasfilter

/ LongLifeengineoilused / Gearboxoil:DSG,ATF

/ Bodycheck / Haldexcoupling:oil

/ Repairsrecommended / Airfilterinsert

Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)

/ Dustandpollenfilterinsert

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Servicecarriedouton:
Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:

/ Toothedbelt

atkm/miles: / Sparkplugs

Invoicenumber: / .....................

Servicecarriedoutby: LongLifemobilityguarantee:

Qualifieddealershipstamp Volkswagendealershipstamp

Yournextservice

asperServiceintervaldisplay Whichservice/additionalscopeisduenext?

or ...................................................

on(Date):..................... on(Date):.....................

or or

at(km/miles):..................... at(km/miles):.....................

Documentationofthebodycheck

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Fig.2Illustrationvalidforallvehiclesandbodydesigns

YourqualifiedworkshopwillindicatedamageinFig.2usingthefollowingsymbols:

Scratches Dents Corrosion Stonechipping

Anydamage? Yes: No:

Descriptionofdamage:

Stampofqualifiedworkshop

Proofofservice2

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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:

/ Oilchangeservice / AdBlue

/ Inspection / Brakefluid

/ Withoilchange / Dieselfuelfilter

/ Withextendedscopeofinspection / Gasfilter

/ LongLifeengineoilused / Gearboxoil:DSG,ATF

/ Bodycheck / Haldexcoupling:oil

/ Repairsrecommended / Airfilterinsert

Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)

/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt

atkm/miles: / Sparkplugs

Invoicenumber: / .....................

Servicecarriedoutby: LongLifemobilityguarantee:

Qualifieddealershipstamp Volkswagendealershipstamp

Yournextservice

asperServiceintervaldisplay Whichservice/additionalscopeisduenext?

or ...................................................

on(Date):..................... on(Date):.....................

or or

at(km/miles):..................... at(km/miles):.....................

Documentationofthebodycheck

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Fig.3Illustrationvalidforallvehiclesandbodydesigns

YourqualifiedworkshopwillindicatedamageinFig.3usingthefollowingsymbols:

Scratches Dents Corrosion Stonechipping

Anydamage? Yes: No:

Descriptionofdamage:

Stampofqualifiedworkshop

Proofofservice3

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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:

/ Oilchangeservice / AdBlue

/ Inspection / Brakefluid

/ Withoilchange / Dieselfuelfilter

/ Withextendedscopeofinspection / Gasfilter

/ LongLifeengineoilused / Gearboxoil:DSG,ATF

/ Bodycheck / Haldexcoupling:oil

/ Repairsrecommended / Airfilterinsert

Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)

/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt

atkm/miles: / Sparkplugs

Invoicenumber: / .....................

Servicecarriedoutby: LongLifemobilityguarantee:

Qualifieddealershipstamp Volkswagendealershipstamp

Yournextservice

asperServiceintervaldisplay Whichservice/additionalscopeisduenext?

or ...................................................

on(Date):..................... on(Date):.....................

or or

at(km/miles):..................... at(km/miles):.....................

Documentationofthebodycheck

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Fig.4Illustrationvalidforallvehiclesandbodydesigns

YourqualifiedworkshopwillindicatedamageinFig.4usingthefollowingsymbols:

Scratches Dents Corrosion Stonechipping

Anydamage? Yes: No:

Descriptionofdamage:

Stampofqualifiedworkshop

Proofofservice4

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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:

/ Oilchangeservice / AdBlue

/ Inspection / Brakefluid

/ Withoilchange / Dieselfuelfilter

/ Withextendedscopeofinspection / Gasfilter

/ LongLifeengineoilused / Gearboxoil:DSG,ATF

/ Bodycheck / Haldexcoupling:oil

/ Repairsrecommended / Airfilterinsert

Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)

/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt

atkm/miles: / Sparkplugs

Invoicenumber: / .....................

Servicecarriedoutby: LongLifemobilityguarantee:

Qualifieddealershipstamp Volkswagendealershipstamp

Yournextservice

asperServiceintervaldisplay Whichservice/additionalscopeisduenext?

or ...................................................

on(Date):..................... on(Date):.....................

or or

at(km/miles):..................... at(km/miles):.....................

Documentationofthebodycheck

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Fig.5Illustrationvalidforallvehiclesandbodydesigns

YourqualifiedworkshopwillindicatedamageinFig.5usingthefollowingsymbols:

Scratches Dents Corrosion Stonechipping

Anydamage? Yes: No:

Descriptionofdamage:

Stampofqualifiedworkshop

Proofofservice5

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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:

/ Oilchangeservice / AdBlue

/ Inspection / Brakefluid

/ Withoilchange / Dieselfuelfilter

/ Withextendedscopeofinspection / Gasfilter

/ LongLifeengineoilused / Gearboxoil:DSG,ATF

/ Bodycheck / Haldexcoupling:oil

/ Repairsrecommended / Airfilterinsert

Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)

/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt

atkm/miles: / Sparkplugs

Invoicenumber: / .....................

Servicecarriedoutby: LongLifemobilityguarantee:

Qualifieddealershipstamp Volkswagendealershipstamp

Yournextservice

asperServiceintervaldisplay Whichservice/additionalscopeisduenext?

or ...................................................

on(Date):..................... on(Date):.....................

or or

at(km/miles):..................... at(km/miles):.....................

Documentationofthebodycheck

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Fig.6Illustrationvalidforallvehiclesandbodydesigns

YourqualifiedworkshopwillindicatedamageinFig.6usingthefollowingsymbols:

Scratches Dents Corrosion Stonechipping

Anydamage? Yes: No:

Descriptionofdamage:

Stampofqualifiedworkshop

Proofofservice6

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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:

/ Oilchangeservice / AdBlue

/ Inspection / Brakefluid

/ Withoilchange / Dieselfuelfilter

/ Withextendedscopeofinspection / Gasfilter

/ LongLifeengineoilused / Gearboxoil:DSG,ATF

/ Bodycheck / Haldexcoupling:oil

/ Repairsrecommended / Airfilterinsert

Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)

/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt

atkm/miles: / Sparkplugs

Invoicenumber: / .....................

Servicecarriedoutby: LongLifemobilityguarantee:

Qualifieddealershipstamp Volkswagendealershipstamp

Yournextservice

asperServiceintervaldisplay Whichservice/additionalscopeisduenext?

or ...................................................

on(Date):..................... on(Date):.....................

or or

at(km/miles):..................... at(km/miles):.....................

Documentationofthebodycheck

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Fig.7Illustrationvalidforallvehiclesandbodydesigns

YourqualifiedworkshopwillindicatedamageinFig.7usingthefollowingsymbols:

Scratches Dents Corrosion Stonechipping

Anydamage? Yes: No:

Descriptionofdamage:

Stampofqualifiedworkshop

Proofofservice7

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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:

/ Oilchangeservice / AdBlue

/ Inspection / Brakefluid

/ Withoilchange / Dieselfuelfilter

/ Withextendedscopeofinspection / Gasfilter

/ LongLifeengineoilused / Gearboxoil:DSG,ATF

/ Bodycheck / Haldexcoupling:oil

/ Repairsrecommended / Airfilterinsert

Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)

/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt

atkm/miles: / Sparkplugs

Invoicenumber: / .....................

Servicecarriedoutby: LongLifemobilityguarantee:

Qualifieddealershipstamp Volkswagendealershipstamp

Yournextservice

asperServiceintervaldisplay Whichservice/additionalscopeisduenext?

or ...................................................

on(Date):..................... on(Date):.....................

or or

at(km/miles):..................... at(km/miles):.....................

Documentationofthebodycheck

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Fig.8Illustrationvalidforallvehiclesandbodydesigns

YourqualifiedworkshopwillindicatedamageinFig.8usingthefollowingsymbols:

Scratches Dents Corrosion Stonechipping

Anydamage? Yes: No:

Descriptionofdamage:

Stampofqualifiedworkshop

Proofofservice8

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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:

/ Oilchangeservice / AdBlue

/ Inspection / Brakefluid

/ Withoilchange / Dieselfuelfilter

/ Withextendedscopeofinspection / Gasfilter

/ LongLifeengineoilused / Gearboxoil:DSG,ATF

/ Bodycheck / Haldexcoupling:oil

/ Repairsrecommended / Airfilterinsert

Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)

/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt

atkm/miles: / Sparkplugs

Invoicenumber: / .....................

Servicecarriedoutby: LongLifemobilityguarantee:

Qualifieddealershipstamp Volkswagendealershipstamp

Yournextservice

asperServiceintervaldisplay Whichservice/additionalscopeisduenext?

or ...................................................

on(Date):..................... on(Date):.....................

or or

at(km/miles):..................... at(km/miles):.....................

Documentationofthebodycheck

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Fig.9Illustrationvalidforallvehiclesandbodydesigns

YourqualifiedworkshopwillindicatedamageinFig.9usingthefollowingsymbols:

Scratches Dents Corrosion Stonechipping

Anydamage? Yes: No:

Descriptionofdamage:

Stampofqualifiedworkshop

Proofofservice9

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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:

/ Oilchangeservice / AdBlue

/ Inspection / Brakefluid

/ Withoilchange / Dieselfuelfilter

/ Withextendedscopeofinspection / Gasfilter

/ LongLifeengineoilused / Gearboxoil:DSG,ATF

/ Bodycheck / Haldexcoupling:oil

/ Repairsrecommended / Airfilterinsert

Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)

/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt

atkm/miles: / Sparkplugs

Invoicenumber: / .....................

Servicecarriedoutby: LongLifemobilityguarantee:

Qualifieddealershipstamp Volkswagendealershipstamp

Yournextservice

asperServiceintervaldisplay Whichservice/additionalscopeisduenext?

or ...................................................

on(Date):..................... on(Date):.....................

or or

at(km/miles):..................... at(km/miles):.....................

Documentationofthebodycheck

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Fig.10Illustrationvalidforallvehiclesandbodydesigns

YourqualifiedworkshopwillindicatedamageinFig.10usingthefollowingsymbols:

Scratches Dents Corrosion Stonechipping

Anydamage? Yes: No:

Descriptionofdamage:

Stampofqualifiedworkshop

Proofofservice10

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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:

/ Oilchangeservice / AdBlue

/ Inspection / Brakefluid

/ Withoilchange / Dieselfuelfilter

/ Withextendedscopeofinspection / Gasfilter

/ LongLifeengineoilused / Gearboxoil:DSG,ATF

/ Bodycheck / Haldexcoupling:oil

/ Repairsrecommended / Airfilterinsert

Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)

/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt

atkm/miles: / Sparkplugs

Invoicenumber: / .....................

Servicecarriedoutby: LongLifemobilityguarantee:

Qualifieddealershipstamp Volkswagendealershipstamp

Yournextservice

asperServiceintervaldisplay Whichservice/additionalscopeisduenext?

or ...................................................

on(Date):..................... on(Date):.....................

or or

at(km/miles):..................... at(km/miles):.....................

Documentationofthebodycheck

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Fig.11Illustrationvalidforallvehiclesandbodydesigns

YourqualifiedworkshopwillindicatedamageinFig.11usingthefollowingsymbols:

Scratches Dents Corrosion Stonechipping

Anydamage? Yes: No:

Descriptionofdamage:

Stampofqualifiedworkshop

Proofofservice11

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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:

/ Oilchangeservice / AdBlue

/ Inspection / Brakefluid

/ Withoilchange / Dieselfuelfilter

/ Withextendedscopeofinspection / Gasfilter

/ LongLifeengineoilused / Gearboxoil:DSG,ATF

/ Bodycheck / Haldexcoupling:oil

/ Repairsrecommended / Airfilterinsert

Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)

/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt

atkm/miles: / Sparkplugs

Invoicenumber: / .....................

Servicecarriedoutby: LongLifemobilityguarantee:

Qualifieddealershipstamp Volkswagendealershipstamp

Yournextservice

asperServiceintervaldisplay Whichservice/additionalscopeisduenext?

or ...................................................

on(Date):..................... on(Date):.....................

or or

at(km/miles):..................... at(km/miles):.....................

Documentationofthebodycheck

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Fig.12Illustrationvalidforallvehiclesandbodydesigns

YourqualifiedworkshopwillindicatedamageinFig.12usingthefollowingsymbols:

Scratches Dents Corrosion Stonechipping

Anydamage? Yes: No:

Descriptionofdamage:

Stampofqualifiedworkshop

Proofofservice12

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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:

/ Oilchangeservice / AdBlue

/ Inspection / Brakefluid

/ Withoilchange / Dieselfuelfilter

/ Withextendedscopeofinspection / Gasfilter

/ LongLifeengineoilused / Gearboxoil:DSG,ATF

/ Bodycheck / Haldexcoupling:oil

/ Repairsrecommended / Airfilterinsert

Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)

/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt

atkm/miles: / Sparkplugs

Invoicenumber: / .....................

Servicecarriedoutby: LongLifemobilityguarantee:

Qualifieddealershipstamp Volkswagendealershipstamp

Yournextservice

asperServiceintervaldisplay Whichservice/additionalscopeisduenext?

or ...................................................

on(Date):..................... on(Date):.....................

or or

at(km/miles):..................... at(km/miles):.....................

Documentationofthebodycheck

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Fig.13Illustrationvalidforallvehiclesandbodydesigns

YourqualifiedworkshopwillindicatedamageinFig.13usingthefollowingsymbols:

Scratches Dents Corrosion Stonechipping

Anydamage? Yes: No:

Descriptionofdamage:

Stampofqualifiedworkshop

Proofofservice13

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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:

/ Oilchangeservice / AdBlue

/ Inspection / Brakefluid

/ Withoilchange / Dieselfuelfilter

/ Withextendedscopeofinspection / Gasfilter

/ LongLifeengineoilused / Gearboxoil:DSG,ATF

/ Bodycheck / Haldexcoupling:oil

/ Repairsrecommended / Airfilterinsert

Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)

/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt

atkm/miles: / Sparkplugs

Invoicenumber: / .....................

Servicecarriedoutby: LongLifemobilityguarantee:

Qualifieddealershipstamp Volkswagendealershipstamp

Yournextservice

asperServiceintervaldisplay Whichservice/additionalscopeisduenext?

or ...................................................

on(Date):..................... on(Date):.....................

or or

at(km/miles):..................... at(km/miles):.....................

Documentationofthebodycheck

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Fig.14Illustrationvalidforallvehiclesandbodydesigns

YourqualifiedworkshopwillindicatedamageinFig.14usingthefollowingsymbols:

Scratches Dents Corrosion Stonechipping

Anydamage? Yes: No:

Descriptionofdamage:

Stampofqualifiedworkshop

Proofofservice14

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Yes/No.Thefollowingworkwascarriedout: Yes/No.Changeof:

/ Oilchangeservice / AdBlue

/ Inspection / Brakefluid

/ Withoilchange / Dieselfuelfilter

/ Withextendedscopeofinspection / Gasfilter

/ LongLifeengineoilused / Gearboxoil:DSG,ATF

/ Bodycheck / Haldexcoupling:oil

/ Repairsrecommended / Airfilterinsert

Customerrequest
/ / Tyrefillerbottle
(thisshouldalsobenotedontheorder)

/ Dustandpollenfilterinsert
Servicecarriedouton:
/ Toothedbelt

atkm/miles: / Sparkplugs

Invoicenumber: / .....................

Servicecarriedoutby: LongLifemobilityguarantee:

Qualifieddealershipstamp Volkswagendealershipstamp

Yournextservice

asperServiceintervaldisplay Whichservice/additionalscopeisduenext?

or ...................................................

on(Date):..................... on(Date):.....................

or or

at(km/miles):..................... at(km/miles):.....................

Documentationofthebodycheck

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Fig.15Illustrationvalidforallvehiclesandbodydesigns

YourqualifiedworkshopwillindicatedamageinFig.15usingthefollowingsymbols:

Scratches Dents Corrosion Stonechipping

Anydamage? Yes: No:

Descriptionofdamage:

Stampofqualifiedworkshop

Workshopnotes

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Thefollowingboxescanbeusedbyyourqualifiedworkshoptodocumentworkcarriedoutonyourvehiclewhichisnotincludedinthedefinedscopeof
service(forexample,therenewalofanairbagmodule,workontheairconditioningsystem,orrecodingoftheflexibleservicetothefixedservice).

Date: km/miles:

Notes: Stampofqualifiedworkshop

Date: km/miles:

Notes: Stampofqualifiedworkshop

Date: km/miles:

Notes: Stampofqualifiedworkshop

Date: km/miles:

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Notes: Stampofqualifiedworkshop

Date: km/miles:

Notes: Stampofqualifiedworkshop

Date: km/miles:

Notes: Stampofqualifiedworkshop

Date: km/miles:

Notes: Stampofqualifiedworkshop

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Date: km/miles:

Notes: Stampofqualifiedworkshop

Date: km/miles:

Notes: Stampofqualifiedworkshop

LongLifemobilityguarantee
Generalinformation
WithyournewvehicleyouhavepurchasedthecomprehensiveLongLifemobilityguaranteewhichwillbeupdatedaftereveryintervalservice.

YourVolkswagendealershipwillissueanewvehiclewiththecomprehensiveLongLifemobilityguaranteewhichappliesasofdeliveryuntilthefirst
intervalserviceisdue.IfyoupurchasedyournewvehicledirectlyfromVolkswagenAG,VolkswagenAGwillissuetheLongLifemobilityguaranteeasof
deliveryuntilthefirstintervalserviceisdue.

YourVolkswagenservicedealershipwillextendtheLongLifemobilityguaranteeuntilthenextintervalserviceifyouhaveyourintervalservicecarriedout
there.Thecostoftheservicecoverstheentireguaranteepackage.

ThecomprehensiveLongLifemobilityguaranteeincludesthefollowingservices:

Youwillreceiveappropriatesupportifyourcarhasabreakdownoranaccidentasaresultofatechnicaldefectandneedstobetowed1) .TheLongLife
mobilityguaranteegrantsyouprotectionandmobility.

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PleasenotethatthetermsandconditionsoftheVolkswagenLongLifemobilityguaranteemaydifferdependingonthecountryinwhich
thevehiclewassold.PleaseaskyourVolkswagendealershipforfurtherinformation.

Theintervalservicenotonlyservestomaintainyourvehicle,italsoensuresthatitremainsroadworthyandinperfectworkingorder.Forthisreason,
servicingshouldbecarriedoutregularlyinaccordancewiththeserviceschedule.

YourentitlementtotheLongLifemobilityguaranteeisdocumentedhereintheservicescheduleeachtimeyourcarhasanintervalservice.Afullservice
historyshowsthatyourcarhasbeenprofessionallymaintainedandcaredfor.Italsoenhancesthedesirabilityofyourcar,shouldyoudecidetosellit.

1)
Avehicleneedstobetowedifitcannotreachaworkshopunderitsownpower.

Warranty
TheVolkswagendealershipwarranty
Volkswagendealershipsguaranteethatallvehiclespurchasedfromthemarefreeoffaults.

VolkswagendealershipsprovideawarrantyforthefaultfreeoperationofVolkswagenvehiclesstraightfromthefactory.

Detailsofwarrantyconditionsandthewarrantyperiodcanbefoundinyoursalescontract.

PleaseaskyourVolkswagendealerforfurtherinformation.

Youareadvisedthatnaturalwearanddamagecausedbyabnormallyroughorimproperuse,orunauthorisedmodificationsarenotcoveredbythis
warranty.

Ifyourvehicledoesbreakdown,pleasecontactyournearestVolkswagendealership.

Paintworkandbodywarranty

Volkswagendealershipsprovideawarrantyonthepaintworkandbodiesofallvehiclespurchasedfromthem.

InadditiontothewarrantyconditionsforVolkswagenvehiclesstraightfromthefactory(asdetailedinthepurchasecontract),theVolkswagendealer
guaranteesthatthebodyofanyvehiclesitsellswillnotbeaffectedbypaintdefectsorcorrosionperforationforaspecifiedperiod.

YourVolkswagendealerwillbehappytoprovideyouwithmoreinformation.

However,shouldthistypeofdamageoccur,itwillberepairedfreeofchargeforpartsandlabourbyanyVolkswagendealer.

Warrantyclaimswillnotbeacceptedinthefollowingcircumstances:

Thedamagewascausedbyexternalimpactorinadequatecare

Bodyorpaintdefectswerenotrepairedingoodtimeinaccordancewiththemanufacturersinstructions

Thecorrosionperforationwasoriginallycausedbybodyrepairsnotbeingcarriedoutinaccordancewiththemanufacturersinstructions

Ifthebodyisrepairedorpainted,yourVolkswagendealerwillconfirmyourwarrantyagainstcorrosionperforationfortherepairedsection.

YourVolkswagendealership

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