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JOB ROLE: Unit Head Revenue Assurance /Core banking Application

SBU: IS CONTROL /INTERNAL CONTROL

PERSPECTIVE KEY PERFORMANCE INDICIATOR (KPI) MEASURE

Reduction in income leakages and Expense 90% -Income leakages and expense
overstatement across banks products to improve overstatement are identified for all
profitability. automated income /expense lines on
monthly basis.
Ensure all system setup associated with banks 80% of system based exceptions are
FINANCIAL products are automated at product deployment. resolved within 6 months timeline
Product setup review to be processed 2
months after any major sys re-
configuration and biannual review of all
products against the product paper.
All cases assigned via CRM are
resolved and escalated within the SLA
setup.
To ensure customer complaints and request are Review and escalate customer
CUSTOMER
resolved and escalated within agreed timelines challenges not resolved within timeline
on the IT Service desk quarterly
Provide feedback on application
certifications within 24hrs
Have a minimum of one coaching
Hold coaching sessions with team members
session on monthly basis.
PEOPLE Ensure the team members are trained
MANAGEMENT Develop staff members to ensure the requisite skills on emerging IT issues, each staff
are in place to carry out their functions. should attend a minimum of 2 training
within the financial year.
Flagging of 100% of the noted
exceptions on the various bank system
Risk based classification of all modules on the core platform .
banking applications and automation of the review
Ensure 80% of all flagged exceptions
processes based on agreed scheduled timelines.
are resolved within the half year.
Ensure 100% review of all automated income lines in
PROCESSES a quarter. Statistics of all review processes to
reflect in the weekly activity report.
Tracking of the review processes based on agreed
timelines.

Audit Compliance rating Audit compliance score of 75%


RISK MANAGEMENT
100% regulatory return compliance for
Regulatory compliance
FIRS/SIRS returns before deadline date

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