A leader in the Customer Care Industry

Alaa Nasser
Dil Naqi
Lilly Nguyen
Madhu Kondeti
Samantha Montes
Moukthika Obulareddy
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About Convergys
Convergys provides outsourced, integrated, customer care and billing services.

At Convergys, our mission is to set the standard in our industry through

unparalleled care for our clients, customers & people.

For our clients, this means our 130,000 team members wake up every day united by
a common goal: helping our clients maintain exceptional relationships with their
customers.

For our people, this means a commitment to each other to accomplish great things,
build careers, and have some fun along the way!

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Who does Convergys assist?
Industries We Serve Capabilities We Offer
Automative Customer Care
Communications and Media Revenue Generation and Retention
Financial Services Technical Support
Healthcare Collections
Insurance Analytics
Retail Omnichannel Technology
Technology
Travel and Hospitality

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 Why India?
The Question?
Convergys hires their call center
employees from this region due to
How can we improve the cheap labor rates.
efficiency of recruiting
agents to work for Guidelines:
Convergys in India?
To increase the applicant's
professional network, which
accommodates in their region.
Provide a platform where the
applicant's personal network connects
with their professional network.
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Referral Mobile Application
India is progressing towards becoming one of the youngest populations while
having one of the worlds largest populations. This means more people will be
consuming media on their smartphones.

Key Objectives:

1. Apply Now
2. Applicant Referrals
3. Employee Referrals
4. Alumni Referral
5. Applicant Experience

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Possible Solutions
Convergys Suggestions:
1) Refer using Facebook
2) Refer using phone
contacts
3) Referral Status Dashboard
Our Suggestions:
1) Redeem reference points for bus
and train tickets (main method of
transportation in India)
2) Redeem reference points for
movie tickets (low cost to
Convergys, but in high demand)
3) Social media
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 Social Media as a Recruiting Tool
Facebook Ad

Choose the exact audience that you

are looking to target (group's age,
gender, country and specific
keywords related to the position).

Invite people via email, Facebook,

Twitter
Copying and pasting unique referral
link anywhere. When one person
completed the job application the
person who share the referral link get
points toward their account . 7
Conclusion
Situation: Convergys hires call center employees
Complication: They are having trouble recruiting/retaining employees
Question: How can we improve the efficiency of Convergys recruiters in
India?
Answer: Use the app as a trial run in India, testing the success of the
innovation. If results are promising, Convergys can then implement this app
in countries similar to India.