Siemens-Preparatory Study Guide For M3 (Draft)

Self Study Course
Preparatory Study Guide for M3

LC62
M3 Version 1
ZK2f -507 0-01 ( Release N umber)
printed 5122197
August 1996
Written by, Carmen Kennedy, Bldg. 9, Education
No part of this publication may be reproduced, stoled in a retrieval system, or transmitted, in any form or by any means,
mechanical, electronic, photocopying, recording, or otherwise, without prior written permission of Siemens Rolm
Communications Inc.. The software described in this publication is furnished under a license agreement and may be used only
in accordance with the terms of that agreement.
Request Siemens Rolm publications from your Siemens Rolm representative or the Siemens Rolm'branch serving you.
Publications are not stocked at the address below.
Siemens Rolm Communications Inc.
4900 Old honsides Drive
P.O. Box 58075
Santa Clara, CA 95052-8075
(408) 492-2000
TWX: 9103387350 ROLM SNTA B
Telex: 278156 ROLM UR
ROLM, ROLMphone, and PhoneMail are registered trademarks and CBX, CallBridge, ComManager, ROLMlink, ROLMfax,
and ROLMfax/PC are trademarks of Siemens Rolm Communications Inc..
Siemens is a registered trademark <and other marks actually used in this document are registered trademarks or trademarkP of
Siemens Aktiengesellschaft .
Copyright Siemens Rolm Communications Inc. 1996. A11 rights reserved.

Table of Contents
ABOUT TH|S COURSE ..................5
HOW TO TAKE THIS COURSE. .....................8
Moving Through the Course.. ...................... 8
TNTRODUCTTON TO M3 ...............10
THE M3 SYSTEM. ...,.....11
Understanding the M3 System Objective.... Error! Bookmark not defined.
Understanding M3 App1ications.................... ................ 15
M3 PhoneMail Features.. ..................... 16

Administrator Controlled PhoneMail Features....... ..... ........ l1
Fax-on-Demand .............. .................... 2A
Understanding Viewer...... ... ....... ..... . 22
. Understanding the Integrated Messaging (e'Path)........ ................24
M3 SYSTEM MANAGEMENT .......28
Defining the Application Builder ..............29
Table of Contents
Application Builder Training .............. 30
Understanding Administration.......... ........ 31
M3-A PERFECT FtT lN ANY ENV|RONMENT............. ................37
Understanding Open Architecture.................. .............. 38

Client/Server Environment ....... ....... 38
M3 Adherence to the Open Systems Interconnection (OSI) Mode1.......... ......... 40
Understanding the M3 Hardware Platform. ................. 40

About This Course
This is a self-study course that provides a conceptual view of the M3
System. lt prepares Siemens Rolm employees for other courses on M3.
This course gives you the flexibility of learning at your own pace and in
your own environment. lt minimizes your time in class and also
minimizes company expenses for extended accommodations away from
your job. We have separated much of the conceptual information from
the hands-on portion of the course. This self-study course is a
prerequisite to other M3 courses offered by Education. lt is not designed
to substitute as a stand-alone course.
The target audience includes Siemens Rolm employees and

ndependent d istri butors.
i
Product Description
M3 is an integrated suite of software applications residing on a Siemens

application server. lt offers customers a choice of accessing and
exchanging messages independent of how, when, or where they are
created. The software suite includes PhoneMail, PhaxMail, and E-mail
applications.
Course Description
This M3 System Preparatory Study Guide has five units.
lntroduction: The lntroduction describes M3 and the features available

to callers, subscribers, and administrators.
Administration: The second unit, Administration, describes the

requirements for administrating the M3 System.
Application Builder: The third unit, Application Builder, describes how

administrators build applications that provide automated services for
callers.
lnstallation and Service: lnstallation and Service, the fourth unit,

describes the installation and servicing of M3.
Sales Engineering: The fifth unit, Blah, teaches Blah.
About this Course 5

The units covering Administration, the Application Builder, and
lnstallation and Service have enough detailto take you directly into the
M3 courses that focus on hands-on exercises.
This Preparatory Study Guide, self-study course does not provide

PhoneMail or voice messaging training.
Course Requirements
Prerequisites
This course was developed...messaging. The course was designed to

meet the training needs of employees in the technical roles of lS, CE,
TSA, and AAS. The following self-study courses are prerequisites to this
Preparatory course.
PC Troubleshooting ..".. (TE78)
LAN/WAN Troubleshooting......... .. (TE77)
ClienUServer............. ... (TEXX) TBD
PhoneMail Certification.................(XXXX) TBD
For Sales Representatives (SRs) and Sales Engineers (SEs) the

following course is a prerequisite to this Preparatory course.
FinancialApplicationsSelling........(XXXX) TBD
The M3 Overview, LC62, Course Length
Allow approximately 8 to 12 hours to complete this entire Preparatory

course.
Course Completion
You must score at least 80% on the End-of-Course Test to receive credit
for successful completion of this course.
About This Course 6

Course Materials
This M3 Preparatory course kit contains:
. Self-Study Preparatory Study Guide
. Test Marking Sheet-lnstructions for taking the End-of Course test
. End-of Course Test
. Answer Key
. Evaluation Package lnstructions
. Course Evaluation
Gourse Materials
The following documents serve as references for the M3 courses. You

can order them from Blah Graphics.
Title Order Number
System Description Manual
M3 System Administration Guide

(sAG)
M3 Application Builder
M3 lnstall & Services
PhoneMail QRG
Learners will receive these Blah in the hands-on course Service and
lnstallation (TE66).
Unit '1-lntroduction 7
How to Take This Gourse
Each unit in this workbook is organized into lessons. Lessons consist of
an introduction, objectives, lesson content, a lesson summary, review
questions and answers. Some lessons have a section titled "Extra for
Experts." This section offers extra information on a topic related to the
lesson.
lntroduction; The introduction opens the lesson topic by acquainting

you with what the lesson will cover.
Objectives: The objectives list what you should be able to do after

reading the text and completing the exercises.
Lesson Content: The lesson content covers the objectives in detail.
Lesson Summary: The lesson summary recapitulates what the lesson

covered.
Review Questions: The review questions help you review what you
have learned in each lesson. Answers to the review questions are at the
end of each lesson.
Extra for Experts: Extra for Experts appears occasionally throughout

the workbook. This section offers extra information on a topic related to
the lesson.
Moving Through the Course
After you read each lesson, complete the review questions and check
your results with the answers at the end of the lesson" When you
encounter a term you need defined, refer to the glossary at the end of
the book. You can use the acronym list for quick reference to new
acronyms while you study.
This course serves several audiences and is a conceptual overview with

enough depth to prepare you for subsequent M3 courses. As you move
through the course, keep in mind that you will be tested on the objectives
stated at the beginning of a lesson.
End of Course Test
When you have completed the course, take the End-of-Course Test,
included with your course materials. Follow the instructions that are in
the test. You may refer to the M3 Preparatory Self-Study course as you
About This Course B

take this test. You must score at least 80% to receive credit for
successful completion of this course.
Course Evaluation
Complete the course evaluation form after you finish the test. Your
comments will help to improve the quality of this course in the future.
The type of comments you might include are:
. Technical errors in content
. Reference to material that is unclear or confusing
. Specific suggestions for improvement
. Any other information you think is important to include in the course
Unit 1-lntroduction 9
Unit 1
lntroduction to M3
Recent advances in technology have made it very easy to communicate
quickly and access information from across the world. We have come to
accept voice mail, faxes, and e-mail as reliable technologies of daily
living. Using PCs, fax machines, and surfing the lnternet is as common
as using a typewriter was just a few years ago.
Currently, you need to use a variety of communication devices (e.9.,

phone, fax, e-mail, and etc.) to access your messages.
The M3 System is changing all of this. M3 is an integrated suite of

software applications residing on a Siemens Rolm application server. lt
provides a universal mailbox that stores different types of messages,
such as voice, fax, and e-mail. lt also gives us the choice of storing,
accessing, and exchanging those messages independent of how, when,
or where they are created. Lesson one explains M3 in greater detail.
Unit 1 Lessons:
Lesson 1. The M3 System
Lesson 2. M3 System Administration
Lesson 3. M3 and LANs
Lesson 1
The M3 System
We have established that the M3 system allows you to store, access,
and exchange information independent of how when or where it's
created. Now let's look at what "how," "\Mhen," and "where" mean.
You are not bound by national or international time zones when using a
phone, fax machine, or a SC workstation to store or access your
messages. You can be irinleast four or five places at any time of the day
or week...in the office, at home, at a client site, or in the car. lt's easy for
you to miss important fax or e-mail messages if you do not know you
have them. With messages being critical to your business day, you want
to be able to check one place to find out what your messages are--all of
them. The M3 server allows you the option to access messages by
telephone or PC workstation.
Today you may have to go to your fax machine to see if you have a fax
or to send a fax. Your e-mail messages have to be accessed from your
PC workstation and you have to get your voice messages from the
telephone. With M3 you can access all your fax, e-mail, and telephone
messages from one place.
Objectives: Lesson 1
At the end of this lesson you will be able to:
List M3 Voice Messaging Features
ldentify the M3 Fax Messaging Applications
ldentify M3 Viewer Features
ldentify M3 e'Path Features
Unit 1-lntroduction 'l 'l

Understanding M3
M3 is a suite of software applications that reside on a Siemens Rolm

server. These applications offer you the flexibility of many services
whether you access the applications via telephone, fax, PC workstation,
or laptop computer. M3 services fall into three application categories.
PhoneMail: the voice messaging component
PhaxMail: the fax messaging component
Viewer: Blah
e'Path: Blah
Let's begin by outlining and briefly describing each of the features that
fall under the PhoneMail category.
Features...Blah
Options...Blah
Application Builder: Blah
Administration: Blah
PhoneMail
PhoneMail is the core application included on every M3 System. lt is the

basic prerequisite for all other applications. PhoneMail provides
telephone answering, message notification, audiotext capabilities, and
more. PhoneMail also supports teleprompter device for the deaf
(TDDisplay) access.
You can classify people who interact with the M3 System into three
groups.
Callers: Callers are anyone including yourself that calls someone on the
M3 System.
Subscribers: Subscribers are users with a PhoneMail profile and

mailbox on the M3 System.
Unit 1--lntroduction 12
System Administrators (SA): System Administrators set-up and
monitor M3 System functions and features.
M3 PhoneMail Features
M3's voice messaging application has many of the PhoneMail features

as well as some new and enhanced features. We have organized these
features into those controlled by subscribers, and those controlled by the
system administrator.
Features that Subscribers Control
Abbreviated Prompts
. Subscribers can not only select abbreviated prompts to play during
direct access, but also fonruard, and use guest access with M3.
"Private" in Message Header

. Private message delivery prevents the message recipient from
fonruarding a private message to someone else. When the recipient
listens to a message, a prompt informs them that the message is
marked private and cannot be fonruarded.
Access Original Message on Return Receipt

. Subscribers can send a message to another subscriber and request a
return receipt The recipient of such a message must choose whether
or not to listen to the message. When they listen to the message, M3
places a notice in the sender's mailbox stating the recipient's name
and extension number, as well as the time and date they accepted the
message. The sender will hear the return receipt notification and have
the option to listen to their original message too.
Access to Headers on Forwarded Messages

. The original message sender's header information plays at the
beginning of a fonryarded message"
. You can fonrvard a message up to 25 times.
Multiple Actions on a Message
. You are able to perform multiple actions such as "reply" and "fonvard"
with the same message before addressing the next message.
Verbal Description of Message Type for Multimedia Messages

. A verbal description precedes each message.
Personal Greetings
Unit'1-lntroduction'l 3
. Subscribers can record four regular greetings and one alternate
greeting. The regular greetings can answer either internal and external
calls or ring-no-answer and busy calls.
PhoneMail Enhancements that Administrators Control
Subscribers benefit from various PhoneMail features set up and

assigned to them by their M3 System Administrator. The PhoneMail
features controlled by an Administrator are:
Outcalling
. This feature allows subscribers to program PhoneMail to call them at
off-site numbers or a pager, and notify them when messages are
waiting in their PhoneMail mailbox. Five schedules, distinguished by
the time of day and the day of week, ai'e available.
Automatic Number ldentification (ANl)

. Automatic Number ldentification is a service provided by some public
telephone companies that passes the telephone number of the caller
to the person being called. You might have heard this referred to as
"Caller lD." When a ROLM 9751 foru'rards an ANI call to the M3
system, it passes along caller information. The M3 system includes
the caller's telephone number in the message header.
. M3 can recognize and route calls based on either a portion of, or the
entire Automatic Number ldentification. For example, you can route a
call based on-the area code, 408, in which case the greeting could play
"Thank you for calling from Santa Clara County."
System Distribution Lists (SDLs)

. The following are entries to a System Distribution List (SDL)
a. Fax device extension
b. External fax number
c. Group identification (a group of subscribers)
Personal Distribution Lists (PDLs)
. The following are new entries to a Personal Distribution List (PDL)
a. Fax device extension
b. System Distribution List (SDL) identification
Multilingual Gapabilities
. ln addition to the TDDisplay language prompts (for the hearing
impaired), you can install up to four languages.
. New optional languages include:
a. Brazilian Portuguese
b. Korean
Unit 1-lntroduction'14
c. Russian
. Each access number needs to have a defined language. All of your
system prompts play in the defined language when you dial a
fonruarded, direct, guest, or unknown access extension number.
. Administrators can view system administration screens in four different
languages (English, French, German, and Spanish).
. An administrator can view Administration and Application Builder
screens in two languages (English and German).
. An administrator can assign any language combination.
Message Expiration (Optional)

. An administrator can specify the number of days a subscriber can
retain a message in their mailbox. For example, when a subscriber
accesses their mailbox, PhoneMail may say, "You have one old
message which has expired. This message will be automatically
deleted at the end of this session."
Message Redundancy (Optional)

. Message redundancy is system wide for messages and greetings.
. As you add, delete, or update messages, the M3 System creates an
immediate copy on a separate disk.
Customer Recorded System Greeting (CRSG)

. The Administrator can record a Customer Record.ed System Greeting
(CRSG) greeting to replace the default system "Hello" prompt.
. The Administiator can record one TDDisplay Customer Recorded
System Greeting (CRSG) to replace the default system "Hello" prompt
for TDDisplay access.
PhaxMail
The fax machine has become a very popular device for communicating.
Its widespread acceptance is due in part to the fact that it is easy to use,
convenient, and affordable.
"PhaxMail" runs on the M3 server and consists of three components: fax

messaging, fax-on-demand, and fax overflow.
Fax Notification
M3 allows you to receive notification in your mailbox that you have a fax
waiting for you. You can then decide where to print it and fonruard it to
another destination. M3 also allows you to send a fax notification to
another M3 user. lf you want to add comments or explanations
regarding the fax notification, you can attach a voice message to your
fax. When you attach a voice message to a fax notification, you are
creating a compound message. Fax-on-Demand
The Fax-on-Demand application enables callers to request documents

from a library to be faxed to them. You use the Application Builder to
create Fax-on-Demand applications.Fax-on-Demand can apply to the
business environment in several ways. Callers can request to receive
technical notes. updates, tips, forms, and procedures.
Fax Overflow
The M3 fax overflow feature ensures you always receive faxes

regardless of your fax machine's availability. M3 will hold faxes until the
fax destination is available. After a preset number of tries, it can go to
an alternative fax device as configured by the System Administrator.
Understanding Viewer
Content to be
determined. ,,r(TBD)
Personal Folders g Mark Thomas Commercial Review... N.4ayl05/95 13:16

s ffi Jacque Hotrer Working Lunch Next Tues i,4ayl05/95 08:03
Department
.9. Susan Bonner Marketing Workshop Nilay/04/95 19:56
Project Gamma ffi Jeanette Keller Weekly Status Report l',4ayl04/95 15:56
Sent Ernst Afflermann Europ€an Sales Report N.4ayl04/95 12:56
Saved/Old tb Kathleen Jenkins New Commercial May/04/95 09:29
(51 7) 630€034 Johnston lndustries Nilay/04/95 09:02
'':i ReceivecUNew ffi :Kathgsh:,Jgafiihs ffi ff::Ithetii:itt jj:i::::::::::::::::::::: Idat.l.B4lS'i:gg;35
M3 Shared Mail
Sales Leads
Advertising Data
:.1:::::i::::::
Viewer is able to do this because it uses Microsoft's Messaging

Application Programming lnterface (MAPI). MAPI is the Windows based
Application Programming lnterface (APl) for addressing and storing
messages. MAPI is a type of software that assists Viewer in accessing
services from e-mail servers.
Viewer Features
Using the Viewer application you have access to the following

capabilities:
. Local and remote access to voice, fax, and e-mail from your local or
remote desktop or telephone
. Ability to create, receive, and print faxes
; E-mail capability between M3 users
. The choice of playing voice messages over a telephone or a PC sound
card.
. The ability to access compound messages including attachments.
Compound messages are messages that contain more than one
format, such as a text message with a fax document attachment or a
text message with a voice message attached.
Understanding lntegrated Messaging (e'Path)
Subscribers have access to more than just Viewer. The future promises
even greater convenience by allowing them access to their messages
using messaging software applications created by Lotus and Microsoft.
With "e'Path," Subscribers can use desktop messaging software other

than Viewer, because e'Path is the basis for the.integration of Lotus
mail. That means Subscribers can send and receive mail using Lotus
Notes on their PC or laptop computer without worrying about how their
messages translate when using the M3 System. Although subscribers
probably never see, install, or directly use the e'Path software, they will
benefit by the fact that it is working behind the scenes.
e'Path Features
e'Path features are below.

. Access to all of messages in a single mailbox (using either the desktop
or telephone)
. The choice of playing voice messages over a telephone or PC sound
card
. Messages (e.9., e-mail/groupware and voice/fax) are stored on their
respective servers
. Synchronized Mailboxes
a. Complete messages
b. Headers Only
c. Transfer of copy from one to the other and delete original
. e'Path software uses standards such as:
a. Common Message Call (CMC)
b. Simple Message Transport Protocol (SMTP)
c. Multipurpose lnternet Mail Extensions (MIME)
. e'Path provides the basis for integration with other e-mail and
groupware vendors
. Local and remote access to voice, fax, and e-mail from the desktop or
telephone
. Create, fonrvard, store, delete, or archive in the same manner as e-mail
. Browse through voice messages, categorize them, and archive them in
the same manner as e-mail.
. Create, send, view, and print faxes from the desktop
. Send, receive, delete, and save faxes using a telephone. Print to a fax
machine.
Lesson Summary
This lesson should leave you confident in knowing that the M3 system is
full of many exciting capabilities. Callers and Subscribers have the
freedom of communicating as they always have, using either phone, fax,
or a workstation. A key difference in the way that they operate is that
they are using their time to communicate more efficiently. M3 provides a
single access point for you to send and receive all kinds of messages
and communications.
Unit 1--lntroduction '1 9

Lesson 1. Exercise
Complete the following statements by filling in the blanks or circling the

correct answer.
1. The four applications of M3 are
2. Name 3 applications related to PhaxMail.
, and
3. What Rolm product allows you to use e-mail applications such as

Lotus Notes, and Microsoft Exchange or Mail
Unit'1-lntroduction 20
Lesson 2
M3 System Management Tools
M3 has two system management tools that allow Administrators to
manage the M3 System from the Administration Desktop. The Desktop
consists of icons and menus that allow Administrators to set-up
subscribers, as well as access and monitor M3 System features and
functions.
Another very important tool that Administrators can access from the
Administration Desktop is the Application Builder. The Administrator
uses the Application Builder to create customized audiotext, automated
attendant, and fax-on-demand applications.
This lesson briefly describes the Application Builder and the

Administration Desktop. lt also provides information on the Siemens
Rolm Design Center, a specialized support group that assists
administrators and application designers with system management
tasks.
. ldentify the Administration Desktop
o Describe the Application Builder
. Describe the Siemens Rolm Design Center
Defining the Application Builder
You have probably called a business or institution and been greeted by

recorded voice instructions. The Application Builder uses an icon-driven,
GUI that allows easy creation and editing of applications.
For example, today, banks provide a service that allows you to use your
touch-tone telephone to determine your checking account balance.
All this is possible when your M3 System Administrator uses the

Application Builder. The Application Builder is a software application that
allows an Administrator to create audiotext and fax-on-demand
applications. Audiotext applications, also referred to as call processing
applications, are sometimes accompanied by automated attendant and
fax-on-demand applications.
Automated Attendant refers to a type of application created using the

Application Builder that can answer a telephone and collect information
automatically.
Fax-on-Demand is a type of application designed to automatically

disseminate information via fax. lt is also set-up using the Application
Builder.
The illustration below shows a palette on the left side of the Application
Builder screen that contains cells you can drag onto a drawing board on
the right side of the screen. The cell combinations or scenarios
resemble an activity flowchart when you branch them with connecting
lines.
PIX--Chart 27 (Ol SYSMKT 5/96).
Sometimes the process complicates when designing and building

customized applications that use an extensive amount of branching and
cells with conditions.
The Design Center
Siemens Rolm has anticipated complicated customer design needs by

providing the services of a Design Center. The Design Center works
closely with System Administrators, Sales Engineers, and lnstallation
Service Representatives in order to build custom applications.
Unit 1 --lntroduclion 22
Application Builder Training
An entire course using the Application Builder is available to explain how

to design and build applications using the Application Builder. The
course is hands-on lecture-lab and aims to ensure learners are able to
understand and execute tasks using the Application Builder.
Another option for learners is the Design Navigator. The Design

Navigator... Blah.
U nderstand i ng Ad m i n istration
Like the Application Builder, M3 Administration has a graphical user

interface. The main Administration desktop is a collection of icons that
allows an administrator access to detailed screens for easy
administration and modification of services and features.
The Administration desktop is easy to identify because the title bar at the
top of the screen reads "Desktop for Administrator." When you double-
click on one of the icons displayed on the desktop, you open another
level of access or control. For example, the Administrator double-clicked
the Subscriber Management icon and the "Subscriber Management"
window is open as shown in the following illustration.
Unit'1-lntroduction 24
iSHn$il'rui
Fjii{fll::t\lSrxtl
This workbook explains the icons in this window in Unit 2, Administration,

and also in the customer course (Administration, CU)fi).
Admi nistration Features
Listed below arb the features covered in detail during the Administration
course.
. The ability to create multiple administrators with simultaneous log-on
capability and different privileges. The M3 system also provides pre-
configured administrative accounts and roles.
. Administrators can use multiple languages (English, French, German,
or Spanish) to administrate the screens.
. Administrators can make changes to the system using either local or
remote access. This includes access via direct-administration
workstation, LAN, or remote modem access.
. Subscriber management can be set-up including subscriber templates
and classes of service grouped by different features.
. Security is part of the packet of M3 administration services. This
means that Blah.
. Administrators can send out audible and visual security alarms and
notifications.
. M3 Administration provides greater granularity (600 reports) of
statistics and reports.
. Administrators can import or export administrative information from one
system to another.
. lnformation can be backed-up and restored easily with a Digital Audio
Tape (DAT).
Lesson Summary
Administrative tasks on the M3 system are designed with several goals

in mind. The primary goal addressed by M3 designers was ease of use.
The easier the system is to administrate the less time an administrator
has to spend on the system as well as learning system commands.
Another goal addressed by M3 designers was administrative access. An

Administrator working with M3 can administrate the system from their
workstation or remotely. This gives them the optimum flexibility in
addressing their company's needs anytime and anywhere.
Finally, administration should be easy to track. M3 has made that

possible with a wealth of reports and statistics available through a single
source. M3 administration focuses on streamlining administrative tasks.
Lesson 2. Exercise

correct answer.
1. The Application Builder is a software application that allows you to

create applications.
a. audiotext
b. fax-on-demand
c. automated attendant
d. all of the above
2. An audiotext application resembles

a. an icon
b. a report
c. a flowchart
d. none of the above
3. The Design Center assists customers in designing and building
4. M3 System Administration can be accessed either locally or remotely

from the
a. Design Center.
b. Desktop for Administrator.
c. Application Builder.
5. How can you identify the administration desktop?
6. Circle two administration features from the list below.

a. Enhanced Security.
b. Greater granularity of statistics and reports.
c. Telephone answering.
Lesson 3
M3-A Perfect Fit in Any Environment
So you have decided that the M3 system is the communication solution
of your dreams. But you have one last concern before signing on the
dotted line--"Will M3 will be compatible with the super gizmo connected
to your cyber doo-hickey that's already running on the network."
Absolutely! The M3 server can fit into just about any network
environment. This lesson lists some network protocols to which M3
adheres.
. Describe how Open Architecture Applies to M3
. Describe the M3 Hardware Platform
U nderstand ing Open Arch itectu re
Open architecture is a way of describing a system that fits into any

network environment" A system with open architecture can
communicate with and receive data from other servers on the network. lt
adheres to standard networking protocols. So regardless of whether you
have a wide area network (WAN), local area network (LAN), or are
networked worldwide via the lnternet, M3 can fit into your environment.
M3 was designed with open architecture to ensure its ability to be an

integrated part of any network and also have room for expandability in
the future.
Client/Server Environment
Picture an example of a simple network as consisting of clients and at

least one server and you have a basic understanding of what
clienUserver means.
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Clients represent pieces of equipment or software that use the network

and the server. They can be anything from a telephone or fax machine
to a PC or laptop computer. Think of a server as a home for data or
messages. The network example below supports several clients and
servers.
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.!-\i-ti-licztticn
The beauty of a client/server environment is that you will never need to

be conscious of how it works. The location of the server is masked from
the client you are using by the server redirecting service when and
where it's needed. For example, if you choose to access your messages
via telephone, the server on the network busily does the work for you. lt
runs to get your messages, determines how to present your messages to
you based on the client you are using, and then serves your messages
to you within the blink of an eye.
Under the same premise, if you choose to use your PC workstation to

access your messages you need not think twice^ The server goes to
work gathering your messages, determining how to present your
messages to you based on the client you are using, and then finally
serving your messages to you instantly.
ldeally clienVserver software is independent of hardware or operating

system software platforms. M3 fits this idealwith its mix and match
clienVserver platform--some of the M3 system server-side interfaces
used are:
TCP/lP: Transmission Control Protocol/lnternet Protocol for workstations
Siemens CorNelT and CorNetN: for telephony ISDN
POSIX: Portable Operating System for UNIX
AMIS: Audio Messaging lnterchange Specification for analog networking
SMTP. Standard Messaging Transport Protocol
MIME: Multipurpose lnternet Mail Extensions
Unit 4, lnstallation and Service, will cover in more detail what this
overview introduces.
M3 Adherence to the Open Systems Interconnection (OSl) Model
Open Systems lnterconnection (OSl) provides a model of standards-

based communications between computer systems. The Open Systems
lnterconnection model was defined and proposed by the lnternational
Standards Organization (lSO). The lnternational Standards
Organization's mode of operation is that they provide the conceptual
framework of how systems should communicate.
Understanding the M3 Hardware Platform
The entire software suite and power of M3 is inside the M3 server. This
server hardware is seated in a Siemens Rolm 9751? cabinet Blah.
Lesson Summary
One of the M3 system's greatest benefits is that multiple points of

retrieval are available to subscribers. They have the option to access all
voice, fax, and e-mail messages from either the telephone or PC
workstation or laptop in the office or remotely.
This benefit leads to a wider customer information and communication

landscape.
Lesson 3. Exercise

correct answer.
1. M3 was designed with open architecture to ensure its ability to

a. connect to a LAN/WAN network environment
b. utilize standard networking protocols
c. be expandable in the future
d. all of the above
2. List three typical clients on an M3 clienUserver network.
3. The M3 system adheres to the OSI model. What does the acronym
OSI represent? _

Siemens-Preparatory Study Guide For M3 (Draft)

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Self Study Course

Preparatory Study Guide for M3

ZK2f -507 0-01 ( Release N umber)

Copyright Siemens Rolm Communications Inc. 1996. A11 rights reserved.

ABOUT TH|S COURSE ..................5

HOW TO TAKE THIS COURSE. .....................8

Moving Through the Course.. ...................... 8

THE M3 SYSTEM. ...,.....11

Understanding the M3 System Objective.... Error! Bookmark not defined.

Understanding M3 App1ications.................... ................ 15

M3 PhoneMail Features.. ..................... 16

Fax-on-Demand .............. .................... 2A

Understanding Viewer...... ... ....... ..... . 22

. Understanding the Integrated Messaging (e'Path)........ ................24

M3 SYSTEM MANAGEMENT .......28

Defining the Application Builder ..............29

Understanding Administration.......... ........ 31

M3-A PERFECT FtT lN ANY ENV|RONMENT............. ................37

Understanding Open Architecture.................. .............. 38

Understanding the M3 Hardware Platform. ................. 40

The target audience includes Siemens Rolm employees and

M3 is an integrated suite of software applications residing on a Siemens

This M3 System Preparatory Study Guide has five units.

lntroduction: The lntroduction describes M3 and the features available

Administration: The second unit, Administration, describes the

Application Builder: The third unit, Application Builder, describes how

lnstallation and Service: lnstallation and Service, the fourth unit,

Sales Engineering: The fifth unit, Blah, teaches Blah.

About this Course 5

This Preparatory Study Guide, self-study course does not provide

This course was developed...messaging. The course was designed to

For Sales Representatives (SRs) and Sales Engineers (SEs) the

The M3 Overview, LC62, Course Length

Allow approximately 8 to 12 hours to complete this entire Preparatory

About This Course 6

This M3 Preparatory course kit contains:

. Self-Study Preparatory Study Guide

. Test Marking Sheet-lnstructions for taking the End-of Course test

. End-of Course Test

. Evaluation Package lnstructions

The following documents serve as references for the M3 courses. You

Title Order Number

System Description Manual

M3 System Administration Guide

M3 lnstall & Services

lntroduction; The introduction opens the lesson topic by acquainting

Objectives: The objectives list what you should be able to do after

Lesson Content: The lesson content covers the objectives in detail.

Lesson Summary: The lesson summary recapitulates what the lesson

Extra for Experts: Extra for Experts appears occasionally throughout

Moving Through the Course

This course serves several audiences and is a conceptual overview with

End of Course Test

About This Course B

The type of comments you might include are:

. Technical errors in content

. Reference to material that is unclear or confusing

. Specific suggestions for improvement

. Any other information you think is important to include in the course

Currently, you need to use a variety of communication devices (e.9.,

The M3 System is changing all of this. M3 is an integrated suite of

Lesson 1. The M3 System

Lesson 2. M3 System Administration