Business Communication (MBA/SMU)

TEST-I (Units 1, 14) Total Marks : 20

Q-1. 1 mark questions (1 mark x 4 = 4 marks)

1. A signal that triggers the response of the sender is known as

(a) context (b) message (c) feedback (d) channel

2. Non-verbal barriers to communication include all the following, except

(a) gestures (b) facial expressions (c) use of technical language (d) tone of voice

3. Which of the following is characteristic of a chronological resume?

(a) Appropriate for experienced candidates
(b) Mentions most recent job or qualification first
(c) Appropriate when education and experience are unrelated to the job applied for
(d) Not commonly used

4. A resume summarizes the following

(a) Strengths & weaknesses
(b) Personality
(c) Education & experience
(d) Hobbies

Q-2. 2 marks questions (2 marks x 4 = 8 marks)

1. A management trainee in a company writes a letter to the government, asking the government to contribute
part of the funds for a community project. The request is turned down because of :
(a) Unclear message (b) Wrong interpretation of message (c) Wrong channel (d) Wrong sender

2. A sales manager makes a presentation to his sales team using Power Point. Many of the slides are difficult to
read, since they have too much text. This is one type of
(a) environmental barrier(b) semantic barrier (c) linguistic barrier (d) channel barrier

3. Technical terms may be used in a resume because

(a) They impress potential employers (c) Most employers understand jargon
(b) They indicate that you have domain (d) They describe the duties performed by you
knowledge

4. The resume should be written before the job application letter because
(a) The resume is seen first (c) The resume is more important than the letter
(b) The resume helps to decide what to highlight
(d) Most employers do not read application letters
in the letter

Q-3. 4 marks questions (4 marks x 2 = 8 marks)

1. Match A and B.
A B
(1) Environmental barrier (a) Cultural barrier
(2) Individual barrier (b) Physical noise
(3) Speaking with a foreign accent (c) Semantic barrier
(4) Message with multiple meanings (d) Psychological noise

A. 1d, 2b, 3c, 4a C. 1a, 2c, 3b, 4d

B. 1c, 2a, 3d, 4b D. 1b, 2d, 3a, 4c

2. Match A and B.
A B
(1) Objective (a) Reverse order
(2) Action verb (b) Available on request
(3) Chronological resume (c) Delegated
(4) Reference (d) Senior Manager position in an FMCG company

A. 1b, 2a, 3c, 4d C. 1d, 2c, 3a, 4b

B. 1d, 2c, 3b, 4a D. 1c, 2d, 3b, 4a

Answers : Q-1. 1(c) 2 (c) 3 (b) 4(c); Q-2. 1(d) 2(d) 3 (b) 4(b); Q-3. 1 D, 2 C