Customer Satisfaction Survey For Indoor Environmental Quality

BPF32303
A. Background

1. How many years have you worked in this building?

Less than 1 year

1-2 years

3-5 years

More than 5 years

2. How long have you been working at your present workspace?

Less than 3 months

4-6 months

7-12 months

More than 1 year : __________________

3. In a typical week, how many hours do you spend in your workspace?

10 or less

11-30

More than 30

4. How would you describe the work you do?

Administrative support

Technical

Professional

Managerial/supervisory

Other

5. What is your age?

30 or under
 31-50

Over 50

6. Gender?
Female

Male

B. Personal Workspace Description

1. Which of the following best describes your personal workspace?

Enclosed office, private

Enclosed office, shared with other people

Cubicles with high partitions (about five or more feet high)

Cubicles with low partitions (lower than five feet high)

Workspace in open office with no partitions (just desks)

Other:

2. Office Layout

2.1 How satisfied are you with the amount of space available for
individual work and storage?
Very Satisfied Very Dissatisfied

2.2 How satisfied are you with the level of visual privacy?
Very Satisfied Very Dissatisfied

2.3 How satisfied are you with ease of interaction with co-workers?
Very Satisfied Very Dissatisfied

2.4 Overall, does the office layout enhance or interfere with your ability to
get your job done?
Enhances Interferes

Please describe any other issues related to the office layout that are
important to you.
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3. Office Furnishings

3.1 How satisfied are you with the comfort of your office furnishings
(chair, desk, computer, equipment, etc.)?
Very Satisfied Very Dissatisfied

3.2 How satisfied are you with your ability to adjust your furniture to meet
your needs?
Very Satisfied Very Dissatisfied

3.3 How satisfied are you with the colors and textures of flooring, furniture
and surface finishes?
Very Satisfied Very Dissatisfied

3.4 Do your office furnishings enhance or interfere with your ability to get
your job done?
Enhances Interferes

Please describe any other issues related to office furnishings that are
important to you.

_____________________________________________________________________

_____________________________________________________________________

4. Thermal Comfort

4.1 Which of the following do you personally adjust or control in your

workspace? (check all that apply)
Window blinds or shades
Operable window
 Thermostat
Room air-conditioning unit
Portable fan
Ceiling fan
Adjustable air vent in wall or ceiling
None of the above
Other: _____________________________________

4.2 How satisfied are you with the temperature in your workspace?
Very Satisfied Very Dissatisfied

4.3 Overall, does your thermal comfort in your workspace enhance or

interfere with your ability to get your job done?
Enhances Interferes

5. Air Quality

5.1 How satisfied are you with the air quality in your workspace (i.e.
stuffy/stale air, cleanliness, odors)?
Very Satisfied Very Dissatisfied

5.2 Overall, does the air quality in your workspace enhance or interfere
with your ability to get your job done?
Enhances Interferes

6. Lighting

6.1 Which of the following controls do you have over the lighting in your
workspace? (check all that apply)
Light switch
Light dimmer
Window blinds or shades
Desk (task) light
None of the above
Other:

6.2 How satisfied are you with the amount of light in your workspace?
Very Satisfied Very Dissatisfied
6.3 How satisfied are you with the visual comfort of the lighting (e.g.,
glare, reflections, contrast)?
Very Satisfied Very Dissatisfied

6.4 Overall, does the lighting quality enhance or interfere with your ability
to get your job done?
Enhances Interferes

7. Acoustic Quality

7.1 How satisfied are you with the noise level in your workspace?
Very Satisfied Very Dissatisfied

7.2 How satisfied are you with the sound privacy in your workspace
(ability to have conversations without your neighbours overhearing and
vice versa)?
Very Satisfied Very Dissatisfied

7.3 Overall, does the acoustic quality in your workspace enhance or

interfere with your ability to get your job done?
Enhances Interferes

8. Cleanliness and Maintenance

8.1 How satisfied are you with general cleanliness of the overall building?
Very Satisfied Very Dissatisfied

8.2 How satisfied are you with cleaning service provided for your
workspace?
Very Satisfied Very Dissatisfied

8.3 How satisfied are you with general maintenance of the building?
Very Satisfied Very Dissatisfied

8.4 Does the cleanliness and maintenance of this building enhance or

interfere with your ability to get your job done?
Enhances Interferes
 9. Building Features

9.1 Considering energy use, how efficiently is this building performing in

your opinion?
Very energy Not at all energy
efficient efficient

10. General Comments

10.1 All things considered, how satisfied are you with your personal
workspace?
Very Satisfied Very Dissatisfied

10.2 Please estimate how your productivity is increased or decreased by

the environmental conditions in this building (e.g. thermal, lighting,
acoustics, cleanliness):

Increased - - - Decreased
20 10 5 0
5 10 20
% % % %
% % %

10.3 How satisfied are you with the building overall?

Very Satisfied Very Dissatisfied

10.4 Any additional comments or recommendations about your personal

workspace or building overall?
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Thank you for participating in this Survey!