SESSION PLAN

Sector : TOURISM (HOTEL AND RESTAURANT)

Qualification Title : HOUSEKEEPING NC II
Unit of Competency : PROVIDE VALET SERVICES
Module Title : PROVIDING VALET SERVICES

Learning Outcomes:

LO1.Display professional valet standards

LO2.Care for guest property

A. Introduction

This unit of competency deals with the skills and knowledge required to provide specialist valet/services in a commercial
accommodation establishment. This role would be generally undertaken by experienced staff members with sound
organizational and interpersonal skills.

B. Learning Activities

LO1 DISPLAY PROFESSIONAL VALET STANDARDS

Learning Content Methods Presentation Practice Feedback Resources Time

Communication Modular Read Information Answer Self- Compare your CBLM
phrases of valet (Self-paced) Sheet 3.1-2 on Check 3.1-2 answer with
service provider with Communication Answer Key 3.1-2
guest Phrases of Valet
Services Provider
 with Guest
LO2 CARE FOR GUEST PROPERTY
Procedures in Modular Read Information Answer Self- Compare your CBLM
unpacking, storing (Self-paced) Sheet 3.2-1 on Check 3.2-1 answer with
and packing of guest Unpacking, Storing Answer Key 3.2-1
luggage and Packing of
Guest Luggage
Demonstration Perform Task Evaluate CBLM
Sheet 3.2-1 performance
Packing using
Guest Performance
Luggage Criteria Checklist
3.2-1
Procedures in Modular Read Information Answer Self- Compare your CBLM
pressing and (Self-paced) Sheet 3.2-2 on Check 3.2-2 answer with
presenting guests Pressing and Answer Key 3.2-2
clothes ready for use Presenting Guest
Clothes
Demonstration Perform Task Evaluate CBLM
Sheet 3.2-2 performance
Pressing and using
Presenting Performance
Guest Criteria Checklist
Clothes 3.2-2
Cleaning and Modular Read Information Answer Self- Compare your CBLM
preparing guests (Self-paced) Sheet 3.2-4 on Check 3.2-3 answer with
shoes Cleaning and Answer Key 3.2-3
Preparing Guest
Shoes

Demonstration Perform Task Evaluate CBLM

Sheet 3.2-3 performance
Cleaning and using
Preparing Performance
Guest Shoes Evaluation
Checklist 3.2-3
Basic darning and Modular Read Information Answer Self- Compare your CBLM
mending for clothing (Self-paced) Sheet 3.2-5 on Check 3.2-4 answer with
and linen and repair Basic darning and Answer Key 3.2-4
of other accessories mending for
clothing and linen
and repair of other
accessories
Demonstration Perform Task Evaluate CBLM
Sheet 3.2-4 performance
Darning and using
Mending Performance
Clothes and Criteria Checklist
Linen 3.2-4
 C. ASSESSMENT PLAN

Written Test

Basic contact lists and details, and basic customer preference profiles
Communication phrases of valet service provider with guest
Procedures in unpacking, storing and packing of guest luggage
Procedures in pressing and presenting guests clothes ready for use
Identify cleaning materials and supplies appropriate for shoes based on material of shoes
Cleaning and preparing guests shoes
Basic darning and mending for clothing and linen and repair of other accessories
Protocols for ensuring optimum privacy and confidentiality for all guests

Actual Demonstration/Interview
Pressing and Presenting Guest Clothes
Cleaning and Preparing Guest Shoes
Darning and Mending Clothes and Linen

TEACHERS SELF REFLECTION ON THE SESSION

The use of Competency-Based Learning Material provides sufficiency of learning content, appropriateness of
learning and evaluation methodology and aids in a well maintained training facility. It enhances the capacity of the
trainer to facilitate the training.