Professional Documents
Culture Documents
EMPLOYEES.
2. COMPRATIVE ANALYSIS IN ZONE.
3. IMPROVEMENT OF EMPLOYEES MORAL.
. Page 1
PREFACE
up human are the best of all resources comparable to any other material resources
and that in the development of these resources lies the welfare of the organization.
JABALPUR.
This was direct approach to find how much employees satisfied with
INCENTIVE PLANS.
the top of basis salary recruit and retain valuable staff reward performance &
. Page 2
INTRODUCTION
. Page 3
COMPANY PROFILE
JCB India is part of the world renowned and legendary company J.C. Bam ford
Excavators Limited (JCB), one of the prominent players in the construction
equipment industry and amongst the 3 largest players in the world, producing over
275 different models, which are sold in over 150 countries.
. Page 5
ORGANISATION DESIGN
. Page 6
Sameer Das Franchise Manager
Sudhir Singh
R.K.ShrivastavaAGM-Sales Accounts Manager
. Page 7
. Page 8
. Page 9
. Page 10
. Page 11
. Page 12
. Page 13
. Page 14
. Page 15
. Page 16
. Page 17
TABLE OF FIGURE
TYPES OF INCENTIVES
INCENTIVE PLAN FOR EMPLOYEES
RESULT ANALYSIS
. Page 18
JCB INDIA - ADDRESS INFORMATION
Pune Plant-I
Talegaon Floriculture & Industrial Park, Village Ambi, Navlakh Umbhre, Tal.
Maval, Talegaon Dabhade, Distt. Pune-410507
Telephone: 2114-304000(Board) Fax: 2114-304021 & 304022
Pune Plant-II
Talegaon Floriculture & Industrial Park, Village Ambi, Navlakh Umbhre, Tal.
Maval, Talegaon Dabhade, Distt. Pune-410507
Telephone: 2114 305000(Board) Fax: 2114-304024 & 304025
Design Centre
telegaon Floriculture & Industrial Park, Village Ambi, Navlakh Umbhre, Tal.
. Page 19
Maval, Tallegaon Dabhade, Distt. Pune-410507
Telephone: 2114 304000(Board) & 2114-305000 (Board)
REGIONAL OFFICES
New Delhi
JCB Office, B-I/I-I, 2nd Floor, Mohan Co-op. Industrial Estate, Mathura Road,
New Delhi-110044
Telephone: 011-40539745, 46, 47, 48 Fax: 011-40539744
Kolkata
JCB Office, 'UDAYACHAL' Building, Suite #6, 2nd Floor, No. 9, Sarojini Naidu
Sarani, (Rawdon Street), Kolkata-700017
Telephone: 033-22802188, 22873693 Fax: 033-22876686 E-mail:
Mumbai
JCB Office, 201,2nd Floor, Chintamani Plaza, Andheri Kurla Road, Andheri
(East), Mumbai-400099, Maharashtra
Telephone: 022-28255503, 66791738, 67104155 Fax: 022-66960813 Mobile:
9867022227
Nagpur
JCB Office, Amrit Vilas, Plot No. 148, Shardhanand Peth, South Ambazari Road,
Nagpur-440010
Telephone: 0712-2221450, 2220773, 2243066 Fax: 0712-2221280
Hyderabad
JCB Office, 604/2, 6th Floor, Block-1, White House, Kundan Bagh, No. 6-3-
. Page 20
1192/1/1, Begumpeth, Hyderabad-500016
Telephone: 040-66361112, 66361113, 23413973
Chennai
JCB Regional Office, 8th Floor, Door No. 8A & B, Century Plaza, 560-562, Anna
Salai, Teynampet, Chennai-600008
Telephone: 044-24312571 Fax: 044-24312572
AREA OFFICES
Ahmedabad
JCB Office, 505, Time Square, C.G. Road, Ahmedabad-380009, Gujarat
Telephone 079-26462946 Fax: 079-26462947
Bangalore
JCB Office, 1102, Barton Centre, M.G. Road, Bangalore-560001, Karnataka
Telephone 080-25325983 Fax: 080-25325984
Bhopal
JCB Office, FF-5, Block-A, Mansarovar Complex, Near Habibganj Railway
Station, Bhopal-462016, Madhya Pradesh
Telephone 0755-2574936 Fax: 0755-2578488
Bhubaneshwar
JCB Office, F. No. 206, Block-A, Nirmala Plaza Complex, Forest Park,
Bhubaneshwar-751009, Orissa
Tel/Fax: 0674-2595597 Mobile: 9437024868, 9937000169 E-Mail:
sp.mishra@jcb.com , saravanan.d@jcb.com
. Page 21
Chandigarh
JCB Office, 301, 3rd Flooar, S.C.O. 120-122, Sector-17 C, Chandigarh
Telephone: 0172-4640120 Fax: 0172-2725482
Guwahati
JCB Office, B.K. Kakati Road, By-Lane Opp. DGP Office, Ulubari Woodland Hall
Compound, H/O Mr. P. Barman, 2nd Floor, Guwahati-781007, Assam
Telephone: 0361-2464610 Fax: 0361-2464986 Mobile: 9435734333,
9435035648, 9435042598, 9435731078 E-Mail: deb.nath@jcb.com ,
christopher.sen@jcb.com , subhrajit.sarkar@jcb.com , pr.das@jcb.com ,
jcbguwahati@dataone.in
Hyderabad
JCB Office, 604/2, 6th Floor, Block-1, White House, Kundan Bagh, No. 6-3-
1192/1/1, Begumpeth, Hyderabad-500016
Telephone: 040-66361112, 66361113, 23413973
Jaipur
JCB Office, 228, 2nd Floor, Laxmi Complex, M.I. Road, Jaipur-302001, Rajasthan
Telephone: 0141-4002770 Fax: 0141-4002771
Jamshedpur
JCB Office, 101, 111, Yash Kamal Complex, Main Road, Bistupur, Jamshedpur-
831001, Jharkhand
Telephone: 0657-2431557 Mobile: 9470195110, 9431131722 E-Mail:
alok.singh@jcb.com , sourav.lahiri@jcb.com
Kochi
JCB Office, P.B. No. 2401, 39/4006 Kelmers Complex, Sreekandath Road,
. Page 22
Ravipuram, Kochi-682016
Telephone 09946 448305
Nagpur
JCB Office, Amrit Vilas, Plot No. 148, Shardhanand Peth, South Ambazari Road,
Nagpur-440010
Telephone: 0712-2221450, 2220773, 2243066 Fax: 0712-2221280
Pune
JCB Office, Office No. 11, Business Avenure, Opp. Sony World, Sanghvi Nagar,
Aundh, Pune-411110
Telephone 020-32509533, 25893214 Fax: 020-25893827
Raipur
JCB Office, Plot No. 01, Dongaji Colony, Besides Mahavir Park, G.E. Road,
Raipur-492009, Chhattisgarh
Telephone/Fax 0771-4267435 / 4267131
. Page 23
JCB INDIA
JCB India is a part of the world renowned and legendary company J C Bamford
equipment industry and amongst the 3 largest players in the world, producing over
Contacts:
Amit Gossain Achal Paul
Associate Vice President Buzz Communication
Marketing & Business Development M: 91-9810162377
JCB India achal@buzzcomm.in
M: 0129-4299000
delhi.marketing@jcb.com
J.C. Bamford Excavators Limited U.K. is ranked as the worlds third largest
Britains a most impressive success stories. JCB is also the world number one
producer for backhoe loaders. It produces over 300 different models, which are
sold in over 150 countries JCB India Limited started operations in 1979 as a joint
. Page 24
venture company. In 2003 JCB, UK acquired 100% shares in the joint venture and
today JCB is the fastest growing company in the Indian earthmoving and
construction equipment industry. The company is a pioneer in the industry and has
been recording excellent growth rates. The company has ambitious development
world class JCB corporate identity norms. Today in India, JCB has a park of over
80,000 machines and out of every two Construction equipments sold in India, one
is a JCB.
JCB India has the Worlds largest Backhoe Loader manufacturing facility at
of:
Loading Shovels and Vibratory Compactors. It has Indias largest Parts &
. Page 25
JCB India therefore offers a diverse range of unmatched Backhoe Loaders.
Backhoes
Our choice of superlative Backhoe Loaders includes 3DX (76 HP). 3DX Super (96
HP) and 4DX (96 HP) depending on the customers requirements and applications
Wheel Loaders
The options in the exceptional two wheeled loaders are 430Z (127 HP. 1.7 cu.m),
432ZX (150 HP, 2.3 cu.m) and 456ZX (216 HP, 3.3 cu.m).
Excavators
Our best and India's finest Excavator range includes JS 80 (8 ton), JS 140 (14 ton),
JS 200 (20 ton). JS 210 LC (21 ton) and JS 330 (33 ton) and recently launched
We also have 3 different Robotic Skid Steer Loaders, viz. 160/170/190 all of which
Telehandlers
. Page 26
We have two models in telehandlers namely 506C and 528S which are widely used
We have two models of compactor called Vibromax VM115 and VMT 850, which
JCB India designs and develop the products on the basis of needs and requirements
of the customers as well as on the growing infrastructure needs of the country. All
machines are high quality products, at par with the world's best and built to
performance.
JCB India believes in extraordinary customer satisfaction, as they are the principal
force guiding all JCB initiatives and endeavors. We implement this mission
through our comprehensive Network of 48 dealers and 320 outlets, which provide
expert servicing for our world-class machines. Our Product Support makes a
diligent and persistent effort to ensure that every JCB machine is in best
Engineering excellence and innovation are the hallmarks of JCB and we are
streamlining our facilities in India as per world standards. With the valued input
. Page 27
from our customers, JCB India will continue to innovate and produce equipment
and services to best suit the needs of our markets. This indomitable spirit and our
unwavering commitment to serve while keeping pace with the changing tastes of
our customers, has helped in winning our customers over, time and again.
To deliver our promise of world class customer support, JCB has continued to
invest in a comprehensive global network of dealers who really deliver the support
you need.
JCB boasts over 1,000 dealer depots worldwide, and 92 dealer depots in the UK.
Operating out of those UK depots are 357 service technicians, all JCB-trained, and
machines. We aim for customer satisfaction every time, and understand that this
. Page 28
821 service technicians
"Our strategy is to deliver the best customer support in our industry - putting
the customer at the very heart of our business."
DEALER LOCATOR
HOUSE BUILDING
Home construction is where JCB machines really come into their own and it is no
surprise that we are the number one supplier of machines to this industry. Our
machines offer a total housebuilding package designed to help you operate more
Telephone: 0129-4065121, 2, 3
. Page 29
Poonnamallee, Chennai-56
Telephone: 044-65511077, 78
JCB India Limited, Mollar Gate, Budge Bude Trunk Road, Inside Old Pepsi
Godown, O.O. Mahesh Tala, 24, Pargana (South), Kolkata-700141, West Bengal
cnf.kolkata@jcb.com
JCB India Limited, GUT No. 2347/B/1/3/C, Nagar Road, Singh Warehouse
TECHNICAL ASSISTANCE
Whether you need machine servicing or emergency breakdown solutions, with JCB
In an emergency, it's all about speed of response. Our dealers operate their own
customer support vehicles so that emergency parts can be delivered straight to your
In addition, dealers can tap into the expertise of our experienced Product Technical
. Page 30
Specialists and Field Service Managers. They all know their machines inside out
and can quickly offer the best solutions to ensure minimum downtime for
DEALER LOCATOR
JCB India is a part of the world renowned and legendary company J C Bamford
equipment industry and amongst the 3 largest players in the world, producing over
Contacts:
Amit Gossain Achal Paul
Associate Vice President Buzz Communication
Marketing & Business Development M: 91-9810162377
JCB India achal@buzzcomm.in
. Page 31
M: 0129-4299000
delhi.marketing@jcb.com
J.C. Bamford Excavators Limited U.K. is ranked as the worlds third largest
Britains a most impressive success stories. JCB is also the world number one
producer for backhoe loaders. It produces over 300 different models, which are
sold in over 150 countries JCB India Limited started operations in 1979 as a joint
venture company. In 2003 JCB, UK acquired 100% shares in the joint venture and
today JCB is the fastest growing company in the Indian earthmoving and
construction equipment industry. The company is a pioneer in the industry and has
been recording excellent growth rates. The company has ambitious development
world class JCB corporate identity norms. Today in India, JCB has a park of over
80,000 machines and out of every two Construction equipments sold in India, one
is a JCB.
. Page 32
JCB India has the Worlds largest Backhoe Loader manufacturing facility at
of:
export-oriented. It caters to the needs of JCB factories both in India and abroad.
Indias largest Parts & Technical Training Centre for construction equipment in
India.
Backhoes
Our choice of superlative Backhoe Loaders includes 3DX (76 HP). 3DX Super (96
HP) and 4DX (96 HP) depending on the customers requirements and applications
Wheel Loaders.
. Page 33
The options in the exceptional two wheeled loaders are 430Z (127 HP. 1.7 cu.m),
432ZX (150 HP, 2.3 cu.m) and 456ZX (216 HP, 3.3 cu.m). Excavators
Our best and India's finest Excavator range includes JS 80 (8 ton), JS 140 (14 ton),
JS 200 (20 ton). JS 210 LC (21 ton) and JS 330 (33 ton) and recently launched
We also have 3 different Robotic Skid Steer Loaders, viz. 160/170/190 all of which
Telehandlers.
We have two models in telehandlers namely 506C and 528S which are widely used
We have two models of compactor called Vibromax VM115 and VMT 850, which
JCB India designs and develop the products on the basis of needs and requirements
of the customers as well as on the growing infrastructure needs of the country. All
machines are high quality products, at par with the world's best and built to
performance.
. Page 34
JCB India believes in extraordinary customer satisfaction, as they are the principal
force guiding all JCB initiatives and endeavors. We implement this mission
through our comprehensive Network of 48 dealers and 320 outlets, which provide
expert servicing for our world-class machines. Our Product Support makes a
diligent and persistent effort to ensure that every JCB machine is in best
Engineering excellence and innovation are the hallmarks of JCB and we are
streamlining our facilities in India as per world standards. With the valued input
from our customers, JCB India will continue to innovate and produce equipment
and services to best suit the needs of our markets. This indomitable spirit and our
unwavering commitment to serve while keeping pace with the changing tastes of
our customers, has helped in winning our customers over, time and again.
COMPANY INFORMATION
" Our mission is to grow our company by providing innovative, strong and high
In every corner of the world you'll find a JCB machine. JCB is one of the world's
. Page 35
people on 4 continents and sell our products in 150 countries through 1,500 dealer
depot locations.
Throughout our 64 year history, we have always invested heavily in research and
Today, JCB has some of the finest engineering facilities across the globe, produces
a range of over 300 machines and maintains a reputation for unrivalled customer
service.
England ST14 5JP Registered No. 0561597 Contact Phone: 01889 590312
. Page 36
Compactors
Poonnamallee, Chennai-56
Telephone: 044-65511077, 78
JCB India Limited, Mollar Gate, Budge Bude Trunk Road, Inside Old Pepsi
Godown, O.O. Mahesh Tala, 24, Pargana (South), Kolkata-700141, West Bengal
cnf.kolkata@jcb.com
. Page 37
Pune Parts Centre
JCB India Limited, GUT No. 2347/B/1/3/C, Nagar Road, Singh Warehouse
CONSTRUCTION
Committed to Construction
In 1945, Joseph Cyril Bamford (Mr JCB) began using his engineering flair to
invent new materials handling equipment, the range has continued to grow and
Whatever machine suits your needs best, from the tracked excavator, to the robust
range of wheeled loading shovel, to the nifty JCB Dumpster youll benefit from
. Page 38
Agricultural Articulated Dump Attachments Backhoe Loaders Compact Excavators ( Mini /
Wheeled Trucks Midi )
Loaders
Double Drum Dumpsters Lighting Tower Micro Excavators Multi Purpose Vibratory
Vibratory Rollers Compactor
Reversible Plate Rough Terrain Skid Steer Loaders Telescopic Handlers Teletruks
Compactors Forklifts
Tow-Type Tracked Excavators Utility Vehicles Vibratory Plate Vibratory Single Drum
Vibratory Compactors Compactors
Compactors
JCB Finance For All Your Plant And Machinery Finance Needs
call us on 0800 150650
. Page 39
Home
Divisions
o JCB Finance
Finance Tools
o Decision Tree
o Field Locator
o Faster Finance...
Finance Products
o Contract Purchase
o VIP Standard
o VIP Flexibuy
o Flexibuy
o Finance Lease
o Operating Lease
o Contract Hire
. Page 40
o Take A Break
Insurance
o Keyperson Insurance
o Machinery Insurance
Special Offers
o Current Offers
o Download Brochure
Newsletter
o Subscribe
Contact Us
Careers
About us
JCB Finances aim is to bring you state of the art finance options at the point of sale,
We can you
helping offer to
youpreserve
a wide range
yourofworking
finance capital whilst spreading the cost in the most
options, and
effective eachtax
of which is described
efficient manner. in the
website decision tree - but which one is
Aright for your
national fieldbusiness?
force, in touch with local needs and conditions are equipped with powerful
laptop computers able to calculate a range of options over different periods from which you
can make your selection. The Money Master programme can also tailor repayments to match
your business income and expenditure patterns.
Finance options are not restricted to JCB equipment but are also available for other new non-
competitive and used machinery, cars, commercial vehicles, static plant, access equipment and
a whole lot more. Our services are available to business users in mainland UK.
JCB
. Finance has remained consistent in providing Fast Flexible Finance for the Construction
Page 41
Industry through boom and recession periods alike. Since 1970 JCB Finance, originally known
as JCB Credit, has offered its finance packages to an increasingly wide customer base, spread
across different industry sectors, each with differing needs.
. Page 42
INTRODUCTION OF INCENTIVES
On the other hand French says, the team incentive system has
limited meaning that excludes many kind inducement offered to people to perform
work, or to work up to or beyond acceptable standard.
2 over time payment ,pay for holiday work or differential according shift ,ie all
payments which could be considered incentives to perform work at undesirable
time.
3 premium pay for performing danger task it related with wages directly to
standard productivity or profitability of the organization or the both criteria.
. Page 43
DEFINITIONS
According to Burak&Smith
It refer all the plan that provide extra pay for extra performance in
addition to regular wages for job.
1 An incentive plan may consist both monetary and nonmonetary elements mixed
elements can provide the diversity needs to match the need of individual employee.
3.A standard time is fixed and worker is expected to perform the given work within
the standard time the standard time is set after making time studies for performing
of a specific job
5 Incentives by way of bonus ,etc are offered to efficient worker for the time saved.
. Page 44
Incentives are one of the factors which affect the performance of the
high productivity.
. Page 45
TYPES OF INCENTIVES
INCENTIVES
Financial Non-Financial
FINANCIAL INCENTIVES:-
Financial motivations are those which are associated with money. They Include
wage and salaries, bonus, retirement benefits etc. non-financial motivation are
those which are not associated with monetary rewards. They included intangible
incentive like ego satisfaction, self-actualization and responsibility-
. Page 46
Money plays an important role in motivation. Management generally make use
of financial incentive to motivate the workers. The financial incentive help
increases the motivation of workers in the following ways :
1. Financial incentives fulfill the basic physiological needs (food, clothing and
shelter) of the workers. Money is the real motivating factor for the workers.
2. Money helps in satisfying the social needs of the workers to some extent
because money is often recognized as a basis of status , respect and power.
Incentives which are not measurable in terms of money are known as non-
financial incentives. The employees do not always run after money as it cant
satisfy all their need. They want status and recognition in the society. They
want to satisfy their egoistic need and achieve something in their lives.
Management can use non-financial incentives to satisfy such needs of worker.
Non- monitory incentives cant be express in terms of money.
ROLE OF NON-FINANCIAL :-
. Page 47
3. They can satisfy the higher level needs of individuals e.g. needs for self
fulfillment advancement etc.
MERIT
. Page 48
1. A works study associated with payment by result is a direct
Stimulus to workers to improve the organization of work and eliminate lost time
and other waste.
2. Labor and total costs per unit of output can be estimate more accurately in
advance.
DEMERITS
1. Quality tends to deteriorate unless there is a stricter system of checking and
inspection.
B .LONG-TEARM PLAN
1. Receives a bonus based on output of the group as whole. There are
several reasons for adopting such a plan. Sometimes several jobs are
inter-1.Under such plan, each member of the group related. Here one
workers performance reflects not only his effort but that of
co-worker too. In such cases, group incentive plans are advantageous.
. Page 49
a. The salesmen are usually given incentives in the
There are two types of bonus plans for top level management, bonuses are
generally tied to overall corporate results the size of bonus is much higher
for top level executives, and lower for the lower level executives.
LIMITATIONS OF INCENTIVES:-
. Page 50
in conjunction with rewards.
schemes.
. Page 51
OBJECTIVE OF STUDY
NEEDS OF INCENTIVES :
CASH REALIZATION
. Page 52
2. zone/distribution center showing and over all increase of 20% or more
in revenue realization as compared to previous month shall be rewarded
with rs.25000 each for next and subsequent month datum level for
particular office shall be considered, the same at which the award was
given on previous occasion. Utilizing procedure of the reward will be
same as scheme.
4. During the month one rural division in each region and one city
division from the company which collects maximum revenue on
account of action against detection in theft shall be rewarded RS 25000
the criteria for consideration of the division , for this reward will be RS
500000 or 10% of total pendency for recovery which ever is more.
Further, one vigilance division of each region which reports maximum
number of energy theft shall be rewarded RS 25000/-
NEGAITIVE INCENTIVE
IMPROVE PROFIT
8. This scheme is for general public as well as for the employees of the
board who can supply information to the chief engineer/superintending
engineer of the area about theft of energy mal-practice noticed by them
which may lead to realization of additional revenue to the board . Under
. Page 54
this scheme supply of information leading to detection of energy
theft/mal-practices resulting addition revenue will be make the in form
of eligible for cash award not acceding 10% of the total additional
revenue subject to maximum of Rs.10000 this award will be given in
two installments first installments will be equal to 2.5% of anticipated
revenue realization subject to maximum of Rs.2500 balance reward will
be given after settlement and collection of additional revenue balance
amount payable in second installment will be such that total amount of
award including first installment shall not accede 10% of additional
revenue realization subject to maximum limit of Rs.10000.
. Page 55
Incentives scheme 2008- Service
Sales Department
Target < Target
Machine Incentive (In Rs.) (In Rs.)
Sales Engineer
(Per Machine) 1000 700
Accounts 50
Sales Coordinator 200
AGM Sales 300 200
Enginee
Quarterly Incentive r AGM Incentive Target < Target
Machine Sales
80-90% 300 Upcountry 300 200
91-99 % 400 Parts Target 0.5% 0.3%
100% 500 Lube Target 0.5% 0.3%
Additional Incentive
Insurance 400
RTO 1000
JCB Care 250
FOC Parts Tgt 0.50%
. Page 56
Service Department
On Achievement of Target
Service Engineer Incentive Target < Target
. Page 57
Annual & Bi-Annual Service Sales Incentiv
Incentive Head Coordinator Inc / Unit Units e
Infrastructure Machine
Incentive 5000 Incentive 50 15 750
JDP Incentive 5000 Insurance 50 8 400
Manpower
2500
Incentive RTO 200 6 1200
TOTAL 10000 JCB Care 50 4 200
45000
FOC Parts Tgt 0.10% 0 450
TOTAL 3000
Inc /
Incentive
Accounts Team Unit Units
Machine Incentive 200 15 3000
100000
Parts Sales 0 0.5% 5000
0.25
Lube Sales 600000 % 1500
Service Labour 25000 2.5% 625
TOTAL 10125
Inc /
AGM Incentiv e Units Incentive
Unit
Parts Sales @
Branches 700000 0.5% 3500
Lube Sales 500000 0.5% 2500
Machine Sales 8 300 2400
TOTAL 8400
. Page 58
Q4 Dealer scheme
Terms & conditions in PPT (Same for Q4 Scheme and Annual Scheme)
. Page 59
. Page 60
. Page 61
. Page 62
INCENTIVE DISTRIBUTED IN DIFFERENT
DEPARTMENT FOR PERIOD 2008- 2009
Period 2008 - 2009
JUNE JULY AUG SEP OCT NOV DEC JAN FEB MARC
DEPT APRIL 08 MAY 08 08 08 08 08 08 08 08 09 09 H 09 TOTAL
1159 1229 1922 1769 864 1400 19624
Sales 18585 14465 22895 5 5 5 5 20320 19520 2 3 17000 0
Servic 550
e 8000 6792 7812 9055 7599 7242 6243 8900 8600 0 7500 8600 91843
620 10359
Admin 9000 8500 8700 8900 8200 6250 7545 10300 8400 0 9300 12300 5
. Page 63
Target 2008 - Machine Sales
Ja Fe Ma Ap Ma Ju Au Se Oc No De
Machine Billings n b r r y n Jul g p t v c Total
Jabalpur 9 8 9 8 7 7 7 7 7 8 9 9 95
Satna 4 3 3 3 3 2 2 3 4 4 4 4 39
Katni 4 4 3 3 3 3 2 2 3 4 3 3 37
Chattarpur 2 2 2 2 3 3 2 2 2 3 3 3 29
Total 19 17 17 16 16 15 13 14 16 19 19 19 200
. Page 64
Dealer FOC Ja Ma Ap Ma Ju Ju Au Se No De
Target n Feb r r y n l g p Oct v c Total
Jabalpur 2.3 2.0 2.3 2.0 1.8 1.8 1.8 1.8 1.8 2.0 2.3 2.3 23.8
Satna 1.0 0.8 0.8 0.8 0.8 0.5 0.5 0.8 1.0 1.0 1.0 1.0 9.8
Katni 1.0 1.0 0.8 0.8 0.8 0.8 0.5 0.5 0.8 1.0 0.8 0.8 9.3
Chattarpur 0.5 0.5 0.5 0.5 0.8 0.8 0.5 0.5 0.5 0.8 0.8 0.8 7.3
Adjusted Target 3.4 3.0 3.0 2.8 2.8 2.7 2.3 2.5 2.8 3.4 3.4 3.4 35.5
. Page 65
SERVICE DEPARTMENT TARGETS
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Parts 14.0 14.0 13.0 17.0 15.0 17.0 13.0 14.0 14.0 14.0 13.0 12.0 170.0
Service 0.5 0.6 0.8 0.9 1.0 1.1 1.2 1.2 1.4 1.4 1.5 1.7 13.4
Lubricants @ MRP 7 10 13 15 16 16 15 15 17 17 18 18 177
. Page 66
Parts Sales
13. 9. 13. 13. 10. 10. 9. 8. 134.
Retail Sales @ L/P 5 10.0 5 8 11.8 9 7 11.4 11.0 6 6 6 5
3. 3. 3.
FOC thr Dealer @ L/P 0.5 4.0 5 3.2 3.2 3.1 2.3 2.6 3.0 3.4 4 4 35.5
. Page 67
. Page 68
FOC thr Dealer @
MRP 0.7 5.6 4.9 4.5 4.5 4.4 3.3 3.7 4.2 4.8 4.8 4.8 50.1
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Parts Sales @ MRP 10.3 13.3 17.5 15.1 14.6 15.3 15.3 15.8 17.3 18.1 18.7 19.0 190.0
Parts Sales -
Jabalpur 6.0 8.0 11.0 9.0 9.0 9.5 9.5 9.5 9.5 10.0 10.0 10.0 111.0
Part Sales - Katni 1.0 1.5 2.0 2.0 1.5 1.5 1.5 2.0 2.5 2.5 3.0 3.0 24.0
Parts Sales - Satna 3.0 3.5 4.0 3.3 3.3 3.3 3.3 3.3 4.0 4.3 4.4 4.5 44.2
Parts Sales -
Chattarpur 0.3 0.3 0.5 0.8 0.8 1.0 1.0 1.0 1.3 1.3 1.3 1.5 10.8
. Page 69
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Lubricants @ MRP 7.0 10.0 13.0 15.0 16.0 16.0 15.0 15.0 17.0 17.0 18.0 18.0 177.0
Lubricants - Jabalpur 5.0 6.0 7.0 7.5 8.0 8.5 8.5 9.0 10.5 11.0 11.0 11.0 103.0
Lubricants - Katni 1.0 1.3 1.5 1.5 1.8 2.0 1.5 1.0 1.8 2.0 2.3 2.5 20.0
Lubricants - Satna 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.0 4.5 4.5 5.0 5.5 41.0
Lubricants -
Chattarpur 0.2 0.5 0.8 1.0 1.2 1.5 1.5 1.7 1.9 2.0 2.5 3.0 17.8
. Page 70
Ja Ma Au
n Feb Mar Apr y Jun Jul g Sep Oct Nov Dec Total
Service @ MRP 0.5 0.6 0.8 0.9 1.0 1.1 1.2 1.2 1.4 1.4 1.5 1.7 13.4
Paid Service - 0.3 0.4 0.4 0.5 0.6 0.7 0.7
Jabalpur 0.3 7 2 5 5 0.6 0.6 5 5 5 0.8 0.9 7.14
0.1 0.1 0.1 0.1 0.2 0.2 0.2
Paid Service -Katni 0.1 5 7 7 8 0.2 0.2 0.2 3 3 5 0.3 2.38
0.1 0.2 0.2 0.3 0.3 0.3
Paid Service - Satna 0.1 0.1 5 0.2 5 7 0.3 0.3 0.3 2 4 7 3
Paid Service - 0.0 0.0 0.0 0.0 0.0 0.0 0.1 0.1 0.1
Chattarpur 0.0 0.0 4 5 5 6 6 8 0.1 2 3 5 0.84
. Page 71
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Warranty Service 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 35.5
Warranty Service
-Jabalpur 1.75 1.75 1.75 1.75 1.75 1.75 1.75 1.75 1.75 1.75 1.75 1.75 21
Warranty Service -
Katni 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 3
Warranty Service -
Satna 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 9
Warranty Service -
Chattarpur 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 2.5
. Page 72
IMPROVEMENT OF EMPLOYEE MORAL
PAYOUT PERCENTAGE
Realizing 100% or more by distribution center.
Revenue per unit .
According to P&L account.
. Page 73
RESEARCH METHODOLOGY USE IN THE PROJECT
METHODS OF STUDY
. Page 74
RESEARCH METHODOLOGY USE IN THE PROJECT
PRIMARY DATA-Questionnaire
1. Commercial department .
2. Financial and account department.
3. Human resources development department.
4. Vigilance department.
. Page 75
LIMITATION OF STUDY
Company Profile:
Poorv Kshetra encompasses an area served by 59,489 kms of HT and 1,02, 231
km of LT distribution network. The size of the administrative set-up is as below
OBJECTIVE OF THE COMPANY
Number of Regions 3
Number of Circles 13
Number of Divisions 39
189
Number of Sub-divisions
. Page 76
Number of Distribution Centers 368
Number of Fuse Call Centers 1,888
. Page 77
MPPKVVCL aspires to be the best electricity supply companies
in India by continuously enhancing its technological leadership and commercial
acumen to satisfy its customers.
. Page 78
Table
120
100
80
60
40
20
. Page 79
INTERPRATION
. Page 80
INCENTIVE DETAILS
. Page 81
. Page 82
CONCLUSION
Form the research conducted ,it can be said that research conducted it
can be said that M.P.POORV KSHETRA VIDYUT VITRAN CO.LTD. is well
known organsation and enjoy goodwill from the employees as well public at
large. It got a strong position in the market because of quality services to customer
services.
But still company is quite taking care of its employees and goes
through any kind of complain whether it may be regarding company or personal .
SUGGESTIONS
. Page 83
Employees should get incentives in fair way.
. Page 84
REFERENCES
1 INTERNET : www.jcb.com
. Page 85
ANNEXURE
QUESTIONNAIRE
. Page 86
TABLE OF CONTENT
Page No.
1. Objective of Project 1
2. Preface 2
3. Introduction of JCB 7-41
. Page 87
. Page 88