You are on page 1of 5

Sarah M.

Dulaney
1326 SE Salmon Street, Portland, OR 97212 | t. 317 931 8942 | e. sarahsatoried@gmail.com

Summary
First Class Flight Attendant, Antarctic Cruise Manager, and Customer Service Specialist Seeks Delta Cab
Oversaw all aspects of the Customer Experience onboard a 54-passenger Expedition Vessel to the Arctic and An
Managed 30 Staff Members and up to 540 passengers on a Dining & Sightseeing Cruise Vessel in Oregon.
Highest Level of Customer Service: 10 Awards for Outstanding Service as a Flight Attendant based on Custome
Exceptional Communication & Public Speaking Skills with Diverse Clients from Every Continent.
Directed a Beverage Event for Superbowl XLVI Superbowl Village attended by 265,000 People.
Executed HighVolume Event Management for Big Day Out, Australian Grand Prix, Superbowl XLVI, Indy 500, an
Personal Travels Span Across all 7 Continents & Highlights include Shackletons Footsteps Expedition and
Traveling Around the World in 28 Days.

Skills & Abilities


Extensive International Destination Knowledge
9 Years International Travel Experience as a Flight Attendant, Traveler, and Vessel Cruise Manager.
Exemplary History of Creating Memorable Travel Experiences for Corporate & Vacation Clients.
Broad Knowledge of Travel Services, Booking Considerations, & Itinerary Opportunities Across 7 Continents.
Quality International Relationships with a Multitude of Tour Operators, Hotel Managers, and Tourist Service Prov

Supervision, Facilitation, & Management
Experienced in Recruiting, Screening, Hiring, Training, & Conducting Employee Performance Reviews.
Excellent Record of Planning & Directing Staff at Weddings, Special Events & Corporate Functions.
Master of Ceremonies, Community Liaison, and Facilitator at an Extensive Array of Creative Events & Conferenc
Previously Responsible for Coordinating Supplies, Taking Inventory, Stocking, Balancing Budgets & Maximising P

Awarded Marketing & Customer Service
Sold Products, Packages, & Incentives Through Promotional Customer Education at Major Events Around the Wo
Represented & Marketed Corporate Brands while Exceeding Sales Targets to the General Public.
6 years First Class Customer Service to International Business Travelers.
13 years Experience in all FrontofHouse Roles with Five Star Hotel Hospitality Standards.

Computer/Administration
Former Content Writer, Social Media Manager, and Website Manager for a Recording Studio in Melbourne.
Highly Experienced using Microsoft Office, Excel, & Rescoe Programs.
60 WPM Typing/Data Entry Ability.
Exemplary in Prioritising and Managing Multiple Projects Simultaneously.

Work Experience
Cruise Director Portland Spirit Dinner & River Cruises Portland, Oregon
Managed FrontofHouse Staff, Balanced Daily Sales & Event Budgets, Marketed and Sold Cruise Packages.
Planned for Special Dietary Needs, Mobility Assistance, Special Events, Conferences, and Meetings.
Experienced in all FrontofHouse Roles with Fine Dining Hospitality Standards.
Completed Daily Cruise Reports Recapping All Event/Staff/Sales/Customer Happenings.

Cruise Hotel Manager Aurora ExpeditionsAntarctica, South Georgia, Falkland Islands, Arctic (10/14 0
Managed all Hotel House Cleaning Staff, Monitored Cabin Cleanliness, and Ensured Customer Comfort and Sati
Organised & Led Daily & Nightly Bartending, Theme Nights, Games, Activities, & Musical Entertainment.
Supported Chefs and All Steps of Meal Services, Planned for Special Dietary Needs, Mobility Assistance, & Spec
Utilised all Experience in FrontofHouse Roles with Fine Dining Hospitality Standards.
Completed Daily Cruise Reports Recapping All Event/Staff/Sales/Customer Happenings.

First Class Flight Attendant Skywest Airlines Denver, Chicago, San Francisco, Minneapolis U
Ensured the Health, Safety, and Comfort of all Passengers.
Documented Food & Beverage Sales & Maintained Detailed Crew & Passenger Reports.
Upheld Delta, United, US Airways, and Alaska Airlines Service Standards as their Primary Regional Operator in t
Communicated with all departments Inflight & on the Ground; Assisted with Boarding and Deplaning Passenger
Luggage on every flight.

TeamBuilding Specialist & Marketing Ambassador Ind. Contracted USA, Australia, New Zealan
Designed & Executed Company TeamBuilding Events in Various Cities around the World.
Consistently Responsible for Creating Team Challenges, Scavenger Hunts, & Reward Presentations to Create the
Fun and Supportive Environment Possible for a Broad Spectrum of Government and Not for Profit Organizations
Major Events Include Big Day Out, Australian Grand Prix, Superbowl XLVI, Indy 500, Brickyard 400, Showtime Bo
Wine & Beverage Brands, Motorsport Companies, Conferences & Tradeshows.

Server, Bartender & Hostess Dangerous Kitchen Takaka, New


Served Food and Beverage in a High Volume, Family Friendly, Organic Daytime Caf and Evening Restaurant.
Supported Kitchen Staff with all Back of House Duties, Performed Stocking, Display Arrangement, and Daily Cle
Experienced Mixologist with Extensive Knowledge of Fine Wines, Beers, & Spirits
Knowledgeable in Food & Wine Pairings; Food & Brew.
Seated Guests, Planning for Special Dietary Needs & Mobility Assistance.

Customer Service Support Officer (Temp) Department of Education Melbourne, Austral
Answering High Volume Calls from Parents and School Personnel very sensitive in nature.
Supporting Managers, Directors, and fellow Staff with Administrative Tasks.
Providing Customer Service and Direction to Visitors and Staff members.
Scheduling Meetings and Organising Accommodation and Travel for Staff.

Patient Support Officer Indiana Orthopedic Hospital Indianapolis, Indiana
Managed all Aspects of the Patient Experience & Communicated with All Staff throughout Hospital.
Completed Computer Registration, Doctor Consultations, Insurance & Payment Processing.
Following up with Patients Post Surgery for Quality Assurance and Case Documentation.
Provided Information & Customer Service to Families, Invoicing, & Accounts Payable/Receivable.

Education
Creative Writing
, Portland Community College, Portland, OR (20132014)
Undergraduate Coursework
, Arapahoe Community College, Denver, CO (20082009)
Marketing
, Ivy Tech Community College, Indianapolis, IN (20052006)

Certifications
Responsible Alcohol ServiceManagers
Training (Certification, OLCC and RSA
First Aid/CPR/AED Training )
Cruise Vessel Safety Training
Man Overboard,
( Medical Emergency, Electrical Failure, Abandon Ship, Terrorist, and Fire Drill
Federal Aviation Administration Training and Revised Policy Procedure Workshops )
Self Defense Training
Administered
( by TSA Personnel
)

Volunteer
Australian MultiCultural Community Services Melbourne, Australia
(01/14 Present)
United by Media Portland, Oregon
(02/13 USA
10/13)
Retirement Communities USA05/04
( 06/12)
Special Olympics Indianapolis, Indiana USA
08/02
( 05/03)
Hobbies & Interests
As a musical improvisation performance artist, I thoroughly enjoy uplifting people of all ages, facilitating laugh
encouraging creative expression and sharing in communities around the world.
My most memorable travel moment was playing the banjo and singing to a penguin in Antarctica this March 20
performance marked playing on all 7 before reaching age 30, and was the best show of my life!
I enjoy eating organic foods, sailing, biking, skiing, hiking, exploring spiritual practices, and backcountry campin
highlight includes competing in Australias 2014 Tasar Nationals and running a Half Marathon in Golden Gate P
Francisco 2012.

References
Dennis Corwin Liz Barresi
Portland Spirit River Cruises & Events Department of Education and Early Childhood
General Manager Admin Manager
Portland, OR, USA Footscray, VIC, Australia
Office: +1 (503) 2243900 Office: +61 3 9291 6552
dcorwin@portlandspirit.com Barresi.liz.m@edumail.vic.gov.au

Mindy Caldwell Kelly Messer


Portland Spirit River Cruises & Events Skywest Airlines
Executive Service Director Chief Flight Attendant, Fresno, CA
Portland, OR, USA Office: +1 (435) 6343000
Office: +1 (503) 2243900 Kelly.stormbowles@skywest.com
Mindy@portlandspirit.com

You might also like