Questionnaire

Impact of e-commerce on purchase behavior of student in higher education:

A study of CSJMU Kanpur
This questionnaire survey is purely for academic purpose. Any information collected through
this survey is confidential and would not be shared with anyone other than the people
involved in this.

Name: .........................................................................................................................................

Student/Department: ........................................................Age: .................................

Qualification: ..............................................................................................................................

Q1. Which age group do you belong to?

(a) Under 18 years (b) 18-30 years (c) 31-39 years (d) 40-49 years
(e) 50-59 years (f) Over 60 years

Q2. Gender
(a) Male (b) Female

Q3. Do you feel secure when Online purchase?

(a)Yes (b) No

Q4. Preferences: Which Online Website do you prefer?

(a) Flip kart (b) quickr (c) Snap deal (d) Amazon
(e) Ebay.in (f) Others

Q5. What kind of goods do you Online purchase?

(a) Books (b) Gifts (c) Computer (Components)
(d) CD/Video (e) Electronics (f) Other

Q6. Save lot of time in online purchase comparison to manual buy?

(a) Strongly Agree (b) Agree (c) Neutral (d) Disagree
(e) Strongly Disagree
Q7. Save money in the online purchase comparison to manual buy?
(a) Strongly Agree (b) Agree (c) Neutral (d) Disagree
(e) Strongly Disagree

Q8. It is easier to purchase online comparison to manual buy?

(a) Strongly Agree (b) Agree (c) Neutral (d) Disagree
(e) Strongly Disagree

Q9. Online purchase is more efficient than offline purchase?

(a) Strongly Agree (b) Agree (c) Neutral (d) Disagree
(e) Strongly Disagree

Q10. You are overall satisfied with your experience of online purchase?
(a) Strongly Agree (b) Agree (c) Neutral (d) Disagree
(e) Strongly Disagree

Q11. The speed of delivery is important to you?

(a) Strongly Agree (b) Agree (c) Neutral (d) Disagree
(e) Strongly Disagree

Q12. Which medium do you prefer for online purchase?

(a) PC (b) Tablet (c) I pad (d) Cell Phone (e) Other

Q13. How do you make payments mostly when Online purchase?

(a) Credit Card (b) Personal Cheque (c) Third party ( Paytm / pay money)
(d) Bank transfer (e) Cash on delivery

Q14. How do you feel after the Online purchase?

(a) Not satisfied (b) Satisfied (c) very much satisfied (d) cannot says

Q15. On average, how often do you Online purchase in the last six months?
(a) Everyday (b) 2 times a week (c) Weekly
(d) Once every two weeks (e) Once a month (f) every 2 or 3 months