Milton Shipman II

56 Stone Park Trail Pike Road, AL 36117

(334) 233-0306 | mshipman1@outlook.com

SUMMARY OF QUALIFICATIONS

System Analyst I with 1+ years of professional experience in help desk technical support. Highly
knowledgeable with a wide variety of security, networking, and operating system software.

TECHNICAL SKILLS
Security: McAfee Anti-Virus Security Software, Sophos, Norton Software
Networking: Wireshark/TCP, DNS servers, mail servers
Operating Systems: Windows XP, Vista, 7, 8 and 10 Windows server 2003, 2008, 2012 Ubuntu,
Fedora, Mac OS, Android, and iOS

EDUCATION
Associate in Applied Science in Computer Information Systems Technology; Emphasis:
Desktop/Server Support; Expected Graduation: August 2017
H. Counsill Trenholm State Community College; Montgomery, AL

WORK EXPERIENCE
Guardian Credit Union; Montgomery, AL
System Support Analyst I October 2015 - Present
Responsible for the setup of new desktops, printers, VoIP phones, card printing
machines and setting user permissions. (TCP/IPV4, DNS, File Sharing, NTFS
permissions, workgroup/domain security models and printer sharing).
Troubleshoot Helpdesk Tickets using Spiceworks Application. Travel onsite and
remote to end users. (Remote Desktop, TeamViewer, Screenconnect, assist. Go)
Upgrading, Drivers Updates Bios, Chipsets Graphics cards and RAM
Installation.
Hardware and Software Troubleshooting. Scanners and Printers. Set up and
maintain DataCard CR500 printing machines.
Imaging PCs using Symantec System Recovery Disc and Images stored on an
External Drive.
User setups in the Exchange Server, ShoreTel Director and Office 365, Epysis,
Cardwizard, and Image center.
Set up User controls and Firewalls using Sophos Software.
Establish Internet Connectivity Using Dell and Meraki Switches.

Guardian Credit Union; Montgomery, AL

Member Service Representative February 2015 October 2015
Accurately and efficiently processed and recorded routine transactions for members
including but not limited to cashing checks, accepting deposits and withdrawals,
processing loan payments and money transfers.
Promoted and advised members on credit union products and services and provide
exceptional member service at all times.