1.

Services for consumers

2. Services for corporate customers
1- SERVICES FOR CONSUMERS
These services are basically for the common users (Individual/home users) those
usetelephone in their home/work place and they are basically non business users.
a) NEW TELEPHONE CONNECTIONS:
As mentioned earlier, PTCL is presently the only telecom company, who provided f
ixed-line telephony in the country. So whenever, any Private business concern or
anyindividual needs a new telephone connection for provision of telephone servi
ce.
b)
VALUE ADDED SERVICES:
CLI (Caller s Line Identification)
Caller Line Identification (CLI): Calling line Identification (CLI) allow custom
ers toidentify the caller before picking up the phone receiver. To subscribe to
CLI services, acustomer needs a telephone set with display capability or a CLI d
evice attached to the phone.
PREPAID CALLING CARDS:
PTCL calling card is the most popular choice of millions of customers all over t
hecountry. It is now available with balance transfer facility and follow on call
facility.
Comes in easily affordable denominations of Rs. 100, 250, 500, 1000 and 2000.
Easily available throughout the country
Easy to use from any PTCL digital phone (Dial 1010)
Fast and easy, nationwide and international access
No line rent and no Phone bills
24 hours customer services through toll free number (0800-80800)
E-BILL PAYMENT
Billing system is a part of customer services so providing connivance to its val
uablecustomers PTCL launched a new billing service which is available through PT
CLCalling Card This is another service from PTCL. This service is basically provi
ding billing solutions for the users.
DIGITAL FACILITIES:
PTCL offers a variety of features to digital exchange customers like:-
Hotline
Abbreviated Dialing.
Call Waiting
Don t Disturb
Call Transfer on (a) Busy (b) No Reply (c) Immediate
Wake up call
Absent Subscriber
Code Barring
PREPAYMENT TELEPHONY SERVICES (PPT)
With the changing trends most telecoms are diversifying their services towards P
repaidsolutions .one of such modern era telecommunication service is Prepayment
Tele Phone(PPT).It provides the facility to subscriber to load a prepaymentTelep
hony card against their telephone number thereby generating an account on I/N pl
atform and any call made from that telephone will be charged to this account. Th
eservice will provide state of art technological facilities to the subscribers.
2- SERVICES FOR CORPORATE CUSTOMERS
PTCL is striving hard to facilitate its valued corporate customers at each level
of service.PTCL offers a host of unmatched services to suite the needs of the C
orporate Customers.The list of Corporate Services is given as under. For more in
formation regarding any of the following services, PTCL
Corporate Customer Centers
can be contacted.

VOICE MESSAGING SERVICE: (VMS)

With PTCL Messaging Service, you can have all for (or Desired) calls recorded wh
enyou are absent,
busy on phone or do not want to attend the calls for any reason. You can,later o
n at your convenience,
retrieve all recorded messages from any telephoneanywhere in the country.

Security of message is ensured against eavesdropping through subscriber controll

ed password.
PTCL VMS
is designed for those who do not want to miss a call or Fax because thatcan be b
eneficial.
Great for anyone owning a telephone or Fax, at home or business.
Much more powerful and flexible than answering machine due toMessage options ava
ilable in your voice mail system.
PTCL MESSAGING PLUS:
PTCL MESSAGINH PLUS
is designed for small and medium business enterpriseshaving problems with managi
ng telephone message.
PTCL MESSAGING PLUS
will definitely handle these problems for you. Advancedmessaging features save t
ime, make you truly mobile and
increase productivity.

Essential for time-conscious executives, frequent travelers and Professionalgrou

ps.
CO- LOCATION CENTERS
Pakistan Telecommunication Company has taken land mark decision to establish col
ocation centers throughout the country.
SERVICE CONCEPT
This service is basically for telecom data and I.T companies. These companies wi
llinstall their equipment directly in PTCL premises in ready fitted environment.
The primary purpose is to provide a number of resilient and centralized connect
ion andcontrol facilities in which co-location center s communication can be locat
ed.
The Islamia University of Bahawalpur, RahimyarkhanCampus
8
UNIVERSAL INTERNET NUMBER (UIN) 131
UIN 131 numbering scheme for internet services providers, represent exclusive co
de toeach ISP.
SERVICE CONCEPT
The concept of the service just like toll free 0800 but charges a local call for
eachconnectivity attempt,
UIN involves allocation of numbers to individual ISP s who arelicensed by PTA.
VIRTUAL PRIVATE NETWORK (VPN)
Communication is the secret of success in today s highly competitive market. When
itcomes to enabling your
enterprise, your communication got to be instant, fast and hasslefree. The answe
r to this corporate need is
virtual private net work.
SERVICE CONCEPT
It is an innovative and intelligent private network to integrate business/enterp
rises havingsub-offices with
in a city or nation wide. Without necessity installation of dedicatedresources,
VPN enables organization to
create a private network.
DIGITAL CROSS CONNECT (DXX)
Telecommunication networks are the most important infrastructure elements of any
business today. As the
businesses increasingly depend on it, quality of networks isgaining strategic im
portance.
SERVICE CONCEPT
PTCL offers flexible and reliable data services solutions through a high quality
platformof digital leased
line network.PTCL digital cross connect (DXX) network provides themost dependabl
e media for WAN connectivity
with more than 200 nodes country wide.

ISDN BRI/PRI
It is a near broadband experience suitable for household and small/medium sizedo
rganizations.
CUSTOMERS VIEWS ABOUT PTCL PRODUCT AND SERVICESHow are the firms product or serv
ices percieved?
Usually PTCL is the largest and monoplistic firm in nature, according to custome
r pointof view there is no
competitor who is providing the facilities and services like PTCL because of the
se reasons:
Majority of customers are using services of PTCL in pakitan
Wide Network
High Speed Internet Provider
Wide Range of Facilities and Value added services