Professional Documents
Culture Documents
As commuters ourselves, our daily experiences have undoubtedly sparked a strong interest for a
research-based exploration of the lifestyle. We focused our inquiry on the impacts of commuting
we heavily relied on the Empathize and Define segments of the design process. By
empathizing with the beginners mindset, we were able to gain genuine information about the
experiences, views, and needs of different types of commuters. By defining, we were able to
formulate a composite definition of the toll of commuting from our different stakeholders.
Driving, public transportation, and working commuter students need to find a way to feel
refreshed and energized at the start of every day in order to promote health.
Driving commuter students are a stakeholder group that overwhelmingly believes that
commuting casts a negative shadow on their school day. The characteristics of this user group
are so similar that it is possible to present them in a composite character profile. First and
foremost, these driving students expressed disdain for traffic, pointing to it as their least favorite
aspect of commuting. It is a serious daily obstacle that drains their time, increases stress, induces
fatigue, and in some cases, takes away from class time. On the other hand, flexibility and
freedom are the best features of commuting for these students. While the commute of these
students usually does not take more than an hour, wary of traffic, they tend to leave home two
hours before their first class. Nevertheless, sometimes this daily precaution is not enough and all
interviewees recounted their own horror stories of missing classes. Moreover, some have been
involved in frightening accidents. When they finally get to campus, users stated that they lack
optimism for the day, accurately captured by the inability to find parking, right upon arrival.
Commuters who use the daily DOTS shuttle route to and from Gaithersburg are another
stakeholder group. Riding the same bus, their experiences are so comparable that it is also
possible to introduce their experiences and perspectives in a composite character profile. These
students described that commuting partially offsets their positive optimism for the start of the
school day. Their commute takes around seventy-five minutes each way. While they expressed
that the bus itself is quite comfortable, the long lines to board it and the Gaithersburg stops lack
of accessibility are the worst drawbacks of commuting for these users. Furthermore, these
students, being passengers, stated that they are not irritated by traffic head-on, but it certainly
adds to their frustrations. Accordingly, our users take the bus that is two hours before their first
class to ensure that they get there on time. The horror stories that these students have shared all
revolve around having to wait for the bus in the rain or cold. Once they reach campus, they all
stated that while they lack a positive outlook for the day, the fact that they are dropped off in the
Working commuter students are the final user group that we interviewed. These commuters
include both drivers and bus riders. Collectively, they share similar characteristics. These
students work on campus in either research positions or in university jobs such as resident hall
assistants. Although they work only for a few afternoon hours on some days of the week,
working commuters have stated that they struggle with balancing class assignments and job
commitments. While these job commitments vary week by week, things like RA meetings and
lab conferences have been especially consuming for these users. They reported that they always
feel tired and overwhelmed following shifts. Additionally, they shared similar commuting
grievances with fellow drivers and bus drivers. However, they are particularly appreciative of the
flexibility to access the comforts of home, especially after draining shifts. Their horror stories
entail days that are a miserable cocktail of road delays, exams, and longer than average shifts.
Working students who drive reported completely lacking positivity each morning, while shuttle
Moreover, from all our interviews, we gained the strong insight that virtually all users across all
stakeholder groups largely share the same experiences and perspectives on campus during their
free time in between classes and work. This enables a composite portrayal of them. First and
foremost, all commuters stated that they find a cozy chair in either Stamp or Hornbake Library to
wait until their first class. When asked why they pick these buildings, all users expressed that
they are very centrally located, with Stamp receiving the highest praise. After their first class
they return to the same exact spot, if its not already taken, and continue to stay there between
When asked about how accommodating these areas are, all interviewees expressed the need for
more power outlets and chairs with small, sliding desks. However, they stated that their actual
seating provided them with physical comfort. In addition, commuter students have stated that the
noise and distractions in Stamp, a de facto library for them, are a big drawback. While they
occasionally check for updates on social media, all of these users have expressed that they do
their best to dedicate this free time to completing assignments, studying for courses, and
Asking whether or not commuter interviewees frequent the gym during this free time produced a
chorus of No. Upon inquiring exactly why all these users avoid the university gym, they
unanimously expressed that they are usually too tired for the far walk to the gym. Nevertheless,
food is more accessible for these students. While a few of our interviewees stated that they bring
their own lunch, most get their lunch fare from Stamps food court. Despite the wide selection of
food in Stamp, interviewees largely expressed that this food does not energize them. They
explained saying that at Stamp, they tend to overeat with the large portions of food available or
consume too many fried foods and refined grains. In regard to student organizations, commuters
stated they are not able to participate in night meetings, since they tend to leave campus before
rush hour. As a result, these users expressed that they are not able to be active members of
student organizations and feel somewhat disconnected from the campus community.
Our commuter users have all stated that commuting back home is far less stressful for them.
While traffic is still a nuisance for them, they are no longer worried about being on time. When
commuters get home, they usually eat dinner and work on their studies for a couple of hours.
Most interviewees stated that they strive to sleep by midnight in order to be able to function the
next day.
When asked if they feel tired or lethargic throughout the school day, all interviewees responded
affirmatively. Explaining exactly what they believed to be the source of their tiredness,
interviewees overwhelmingly pointed to both the lack of sleep and exhaustive nature of their
commutes. Furthermore, when asked, interviewees expressed that they are not proud of their
sleep hygiene. They stated that they rarely get to experience the widely recommended eight
hours of sleep on school nights. Moreover, they expressed that they are not mindful as to exactly
how many hours of sleep they get each night. Horror stories that all commuters across all
stakeholder categories have shared are falling in sleep in class. In essence, we gained the insight
that commuters regard their sleep hygiene as tangled in a zero-sum game with the high demands
of commuting. When asked about how they view their weekends, interviewees asserted that they
consider them to be time for coping, rather than leisure. One interviewee put it frankly,
Opportunity to recharge from the week. Prepare for the next one. Accordingly, all users stated
that they use their weekends catch up on sleep and exercise. Not surprisingly, all of our
interviewees expressed that the last time they felt energized or refreshed was sometime
during the previous weekend. Additionally, they attributed the source of such positive feelings to
Having expressed the many difficulties associated with their nomadic life as commuters, students
still believe that its worth it. They point to saving money, home-cooked meals, not doing
laundry, and spending time with family as priceless perks. As for the pains of commuting, we
gained the insight that these students counter them by merely wielding the adage, This too shall
pass. They consider commuting as a discomfort to be tolerated, but one that will not last
forever. Therefore, they completely lack optimism for change or even slight betterment of their
quality of life. They have simply accepted that it is fine to start their school day completely
While variables such as traffic, parking, and distances are unlikely to ameliorate, the ability to
cope with the strains of commuting remains important. Sleep occupies a large segment of the
promotion of comfort, energy, and tolerance of difficulty. According to the National Heart,
Lung, and Blood Institute, sleep deprivation can be defined as a condition that occurs if you do
not get enough sleep. This is a concept college students at the University of Maryland know too
well. Sleep is required for a foundation of good health and well being throughout your lifetime.
Although sleep is a basic human need, many prioritize completing other tasks and sacrifice sleep.
Sleep deficiency is a common and growing public health problem across the United States. In
fact, people of all age groups report not getting enough sleep. As part of a health survey done by
the CDC, Centers for Disease Control and Prevention, about 7-19 percent of adults in the United
States do not get enough rest or sleep every day. In addition, the same study shows that 40
percent of adults report falling asleep during the day without meaning to at least once a month.
disorders. A 2014 study by the University of St. Thomas in Minnesota, showed that the effect of
sleep deprivation on students academic performance is roughly equivalent to binge drinking and
drug use. However, academic performance is not the only aspect of health that is affected.
Studies show that sleep deficiency is linked to many chronic health problems, including heart
disease, kidney disease, high blood pressure, diabetes, stroke, obesity, and depression. For
commuters, driver sleepiness is a frequent problem leading to serious car crash injuries and
death.
However in colleges across America, the sleep deprivation problem deepens. Many students find
it very difficult to balance school and a social life. According to the Huffington Post, students
express their concerns and experiences with statements like People dont really prioritize sleep
here. or I get this notion that sleep deprivation is a huge badge of honor. For students across
the country including the University of Maryland, losing sleep has become a norm and accepted
outcome of being a college student. On the other hand, commuters face bigger problems that cut
into their sleep time; juggling school, social life, traffic, and the dreaded long commutes
everyday.
With commuters spending most of the day in sedentary positions during their commute,
in classes, and between classes, the lack of physical activity is also a prevalent issue in their
lives. As Thomas Jefferson precisely put it more than two hundred years ago, health must not be
sacrificed to learning. A strong body makes the mind strong. Exercise prevents chronic
diseases, boosts energy, and increases blood flow to the brain (CDC). Additionally, endorphins
stretching and meditation can increase circulation and combat stress (UMD Health Center).
Nutrition is vitally important to all people, and student commuters certainly do not pride
themselves on it. On campus, there is abundant access to sweetened drinks, refined grains, and
fried foods. All one has to do is to look at Stamp. However, only foods containing lean protein,
whole grains, high fiber, and vegetables truly provide energy for muscles and the brain (Center
for Young Womens Health). Moreover, simply staying hydrated throughout the day can balance
mood and improve memory (Active Beat). Above all, maintaining a balanced diet will make
people feel better during the day and sleep better at night. After all, the old proverb goes, you
Ultimately, through empathizing and defining, we were able to receive accurate feedback
from our stakeholders in regards to their views and experiences with commuting and student
wellbeing. By consolidating our field and literary research, we were able to define our problem
to be finding an avenue of seeking refreshment and optimism amongst commuter students who
drive, work, and use public transport. Specifically, we were able to identify sleep as one of the
Huffington, Arianna. "Announcing the Sleep Revolution College Tour." The Huffington Post.
TheHuffingtonPost.com, 21 Mar. 2016. Web. 02 Mar. 2017.
<http://www.huffingtonpost.com/arianna-huffington/the-sleep-revolution-college-tour_b_951519
4.html>.
National Heart, Lung, and Blood Institute. "What Are Sleep Deprivation and Deficiency?"
National Institutes of Health. U.S. Department of Health and Human Services, 22 Feb. 2012.
Web. 02 Mar. 2017. <https://www.nhlbi.nih.gov/health/health-topics/topics/sdd>.
Parker-Pope, Tara. "How to Get a Better Night's Sleep." The New York Times. The New York
Times, n.d. Web. 02 Mar. 2017. <https://www.nytimes.com/well/guides/how-to-sleep>.
"8 Dimensions of Wellness." 8 Dimensions of Wellness | University Health Center. UMD Health
Center, n.d. Web. 09 Mar. 2017.
"College Health and Safety." Centers for Disease Control and Prevention. Centers for Disease
Control and Prevention, 09 Aug. 2016. Web. 09 Mar. 2017.
Posted under Health Guides. Updated 25 June 2015.+Related Content. "College Health: Eating
and Fitness 101." Center for Young Womens Health. Center for Young Womens Health, n.d.
Web. 09 Mar. 2017.