Professional Documents
Culture Documents
Please contact us
Mr.Dineshkumar Rathinavelu
2-88/4 Website www.jio.com
Rajastreet Ramamoorhty Nagar Email care@jio.com
Kedunaiyakkanpatti Salem Tamilnadu 636354 Tel. Number on net 199
16.3 Type
RECHARGE
Quantity
1
Amount
$ 0.00
Min Voice
Total 1 $ 0.00
3 4.15
SMS GB Data
Usage Summary
Voice Duration (hh:mm:ss) Home Circle
Home Circle Local
Local Non-Jio 1
Non-Jio 00:00:59 STD
STD Non-Jio 2
Non-Jio 00:15:18 Total 3
Total 00:16:17 DATA Usage in GBs
SMS Messages LTE 4.15
Recharge Summary
Swachh Krishi
No. Date Time Plan Name Amount Processing Service Bharat Kalyan Transaction Transaction ID
Fee Tax Cess Cess Mode
1 19-APR-2017 15:01:26 Grace Plan $0.00 $0.00 $0.00 $0.00 $ 0.00 OrderRefer
enceNumber
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Reach Us Manage Your Account
1. For any assistance, call us 24x7 on our toll free Help Desk numbers. 1. Download "My Jio" app from google Play Store or Apple Store on your
Queries: 199 (from Jio number) or 18008899999 (from other network) phone and manage your account on the go.
Complaints: 198 (from Jio number) or 18008899999 (from other network) www.jio.com using your Jio ID to view your
2. You can also log in to www.jio.com
2. You can also visit our webpage www.jio.com or email us at care@jio.com. account details.
3. In case you are not satisfied with any of the above channels, please contact
our appellate authority:
Email: appellate.tn@jio.com
Telphone number: 1800-889-3999
Fax: 1800-889-1211
Address: Reliance Jio Infocomm Limited, Prestige Palladium Bayan,
No,129-140 , 2nd Floor, Greams Road, Thousand Lights
Chennai 600006 Tamil Nadu
Please mention all your complaint number to follow up or escalate.
1. There will be no increase in any tariff item (except ISD) till six months from 8. In case you are on an unlimited data plan, post consumption of your
the date of your enrolment to the plan. Thereafter,RJIL reserves the right allocated data limit, you will experience a downgrade in speed as per
to revise the terms & condition applicable to tariff plans. Fair Usage Policy.
2. RJIL reserves the right to vary the penal charge rates periodically, as well 9. Any disagreement in the charging should be informed within 60 days,
as take recourse to any other action available and considered failing which all charges will be considered as valid.
appropriate, subject to TRAI regulations. 10. This is a computer generated statement and does not need signature.
3. As per TRAI regulations, tariff is charged basis the duration of the call
rounded up to + / - 1 second, traceable to an appropriate time reference.
4. Itemized bills will be charged Rs. 50 per printed copy (Itemized bills
contain the details of all voice calls, SMS, VAS charges, data charges,
premium rate services and roaming charges).
5. For billing, usage will be rounded up to the next higher pulse. For
example, if you are on 30 sec/pulse billing plan, a 31 sec call will be
billed as 2 pulses. Similarly, if your data plan is billed on 10KB/pulse,
usage of 11KB would be billed as 2 pulses.
6. No migration fee is chargeable for changing tariff plan.
7. No charges will be levied for any service without your explicit consent.
Login to your account using your Jio ID and password in My Jio App or 1. To avoid unwanted telemarketing calls & SMSs, SMS 'START <0>' to 1909.
www.jio.com and click on the "Service Request" option to raise a new 2. To allow telemarketing SMSs only from select categories, SMS 'START
complaint or track the status of your existing complaint. <preferred category no.> to 1909. {For example, to allow credit card &
education-related SMSs only, SMS 'START 1, 2' to 1909}. Please note that this
will block calls from all telemarketers, except those categories that you have
selected.
Categories & numbers are as follows:
1- Banking/Insurance/Financial Products/Credit Cards
2- Real Estate
3- Education
4- Health
5- Consumer Goods/Automobiles
6- Communication/Broadcasting/Entertainment/IT
7- Tourism & Leisure
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Jio Number 8668011698
Account Number 600003215503
Statement as on 21-APR-2017 15:30
Statement Period 15-APR-2017 to 21-APR-2017
Date Time (hh:mm:ss) Service Type Destination Call Type Usage Unit Pulse Units Charges
19-APR-2017
18-APR-2017
17-APR-2017
LO: LOCAL | ST: STD | IS: ISD | OJ: On Jio | NJ: Non Jio | HC: Home Circle | IR: International Roaming | NR: National Roaming | CU: Closed User Group | JF: Jio Friends & Families | OF: Non Jio Friends & Families | TF: Toll Free | PR: Premium | IN: Incoming
Page 3 of 4
Jio Number 8668011698
Account Number 600003215503
Statement as on 21-APR-2017 15:30
Statement Period 15-APR-2017 to 21-APR-2017
Date Time (hh:mm:ss) Service Type Destination Call Type Usage Unit Pulse Units Charges
17-APR-2017
16-APR-2017
15-APR-2017
LO: LOCAL | ST: STD | IS: ISD | OJ: On Jio | NJ: Non Jio | HC: Home Circle | IR: International Roaming | NR: National Roaming | CU: Closed User Group | JF: Jio Friends & Families | OF: Non Jio Friends & Families | TF: Toll Free | PR: Premium | IN: Incoming
Page 4 of 4