Professional Documents
Culture Documents
knowledge
experience attitude
skills
Individual Competency
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valid appropriate
structures technology
efficient
processes appropriate culture
adequate ORGAN-
resources IZATION effective
political/
participatory
effective competent
leadership and workforce
management
style
Organizational Competency
How does the System on Competency Assessment for Local Governments or the SCALOG
Tool relate to the LGPMS framework?
The LGPMS measures the inputs and outputs/outcomes of LGU performance. The SCALOG
measures the throughput or the capacity of the LGU to transform inputs into outputs and
outcomes.
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Organizational Competencies Outputs/
Inputs
(Throughput) Outcomes
LGPMS SCALOG LGPMS
In the SCALOG tool, the seven (7) organizational competencies are measured using a 5-point
rating scale of the various performance indicators of the fourteen (14) service areas spread over
the five (5) LGPMS performance areas.
The indicators for each of the 14 service areas are classified into two categories: the compliance
indicators and the best practice indicators. Compliance indicators reflect conformity to the Local
Government Code and other laws and regulations as well as other minimum basic requirements
of LGUs. Best practice indicators on the other hand describe ways in which successful LGUs
exhibit effective performance.
The interrelation among the seven (7) organizational competencies, fourteen (14) service areas
and the five (5) LGPMS performance areas are shown in the following circular diagram with the
organizational competencies at the center and the two concentric rings representing the LGPMS
performance areas broken into the different service areas, with the inner ring for the compliance
level indicators and the outer ring for the best practice indicators:
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Organizational Competencies
A general description of the organizational competencies identified in this study is found below.
They are more specifically defined in the Guide in terms of indicators per service area. The
indicators when taken together, describe best practice.
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4. Management Systems Installing processes and procedures for planning, developing,
implementing, monitoring and evaluating programs and
projects. They include the ability to form linkages with other
LGUs, NGOs, educational/research institutions and others for
mutual cooperation (e.g., in identifying, planning or
implementing projects, sharing resources, etc). The
indicators of this competency may include:
The LGU has a strategic plan for the service.
There is a clear process for initiating projects.
There is a standard planning process for these
projects.
There is a standard process for monitoring the
implementation of these projects.
There is a standard process for assessing completed
projects.
There is complementation/synergy with other local
government programs/services.
Complementation/synergy means projects
coordinate/build on each other so that duplication of
efforts or conflicting initiatives are avoided.
The LGU has mutual cooperation agreements or
other forms of linkages with other LGUs, NGOs,
educational/research institutions, etc., to implement
programs in this service area.
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7. Customer Service .
Streamlining frontline services to make them more
customer-friendly and seeking feedback from customers
regarding services
The LGU reviews/evaluates its frontline services to
identify areas for improvement.
The LGU streamlines its frontline services in terms of
reduction in:
processing/transaction time
number of requirements
number of signatories
number of steps
The LGU provides customer service training or
orientation to its frontline staff.
Shown below are the five LGPMS performance areas and corresponding service areas in which
specific organizational competencies are identified. The Governance and Administration
performance areas all contribute to towards performance in Social Services, Economic
Development and Environmental Management.
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Respondents to the Tool
The respondents to the instrument include key stakeholders within and outside the LGU. They
will work as a group to develop a collective response to the questions. Each service area may
require different respondents as shown in the table below:
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o The Administrator records the responses.
o After the focus group, the Administrator determines the competency rating using the
rating guide in the manual.
Analysis Framework
Indicator Ratings
Respondents will rate mandatory and best practice indicators under each competency, using
the following scale:
1 2 3 4 5
Never Seldom Sometimes Often Always
Statement does not Statement rarely Statement Statement applies to Statement applies
apply at all to the applies to the LGU occasionally applies the LGU most of the to the LGU every
LGU to the LGU time time
Ratings indicate the extent to which the competency indicators are demonstrated by the LGU.
Ratings on individual items are averaged to obtain Indicator ratings. These ratings are used to
compute the Competency Scores.
The Administrator uses the rating guide to determine the competency scores. For each
competency within a service area, a Competency Score, say for Management Systems, is
computed by taking the average of the indicator ratings under that competency.
Each competency score indicates development or capability-building action needed by the LGU.
For Compliance competencies, the scores are interpreted as follows:
Competency
1-<2.5 2.5-<3.5 3.5 - <4.5 4.5 - 5
Score
Competency
Low Moderate High Very High
Level
LGU complies LGU largely
Low or no LGU compliance
Description with most complies with
compliance is not consistent
mandatory mandatory
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requirements requirements
Moderate
improvement
Improvement
Major both major and Minor
Needed to Maintenance of
improvement in minor improvement in
Achieve Full current level
most areas improvement some areas
Compliance
needs are
present
At a very high competency level, the LGU can be said to be largely compliant with mandatory
requirements and would only require maintenance of its current level of competency. At a high
competency level, the LGU complies with most mandatory requirements but minor development
may be required in a few areas to achieve full compliance. At a moderate level of competency,
there are both major and minor areas for improvement. At a low level of competency, significant
improvement is required in many areas.
Competency
1-<2.5 2.5-<3.5 3.5 - <4.5 4.5 - 5
Score
Competency
Low Moderate High Very High
Level
LGU
demonstrates a
LGU LGU
Absence or little level of
demonstrates demonstrates
Description manifestation of competency that
beginnings of best practice in
best practices approximates
best practice the competency
best practice
LGUs
Moderate
improvement
Improvement
Major both major and Minor
Needed to Maintenance of
improvement in minor improvement in
Achieve Full current level
most areas improvement some areas
Compliance
needs are
present
At a very high competency level, the LGU consistently demonstrates best practices. At a high
competency level, the LGU almost resembles best practice LGUs but needs minor improvement
in some areas. At a moderate level of competency, the LGU manifests indications of best
practices, and both major and minor improvements are needed to fully achieve best practice
level. At a low level of competency, major interventions in many areas are required to install or
improve competency.
Competency strengths and areas for development in a service area may be summarized as in the
sample table in the Appendix A.
Likewise, strengths and areas for development in a particular competency across the service
areas can be compared as shown in Appendix B.
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Appendix A
Average
Competency 1 2 3 4 5
Rating
Transparency 3
Management Systems 4
Participation 2
Continuous Improvement 2
Customer Service 3
Areas of Strength
Management Systems
Participation
Continuous Improvement0
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Appendix B
Competency: Management Systems
Competency Scores by Service Area
Average
Competency 1 2 3 4 5
Rating
Financial Accountability 5
Local Legislation 3
Development Planning 3
Revenue Generation 4
Education 4
Natural Resources
3
Management
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Service Areas Strong in Management Systems
Financial Accountability
Etc.
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