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SAP- CRM TECHNICAL - Course Contents

Localizing the Data on SAP NetWeaver
Structure of the CRM Application Server
Web Client User Interface Replacing the Company Logo
Overview of the User Interface Customizing the Color and Font
Detailed Analysis of the User Interface Content of Important Files at a Glance
Navigation Bar Enhancing and Customizing the Navigation
Header Area Bar
Work Area Configuring the Navigation Bar
Navigating in the User Interface Navigation from the Navigation Bar
Personalizing the User Interface Integrating a Transaction Launcher
Logging On to the CRM Web Client Prerequisites and Limitations
Prerequisites and Performance Creating New Transactions
Optimization Integration into the Navigation Bar
Role Concept Profile
General Information about the Role Changing an Existing Transaction
Concept Copying and Deleting Transactions
Marketing Professional Practical Example: Navigation Bar
Sales Professional Creating and Assigning a Role
Service Professional Configuration Key
IC Agent Deactivating a Work Center Page
Technical Description of the Role Adding a Work Center Page
Concept Practical Example: Transaction
Role and Profile Dependencies Launcher
Navigation Bar Profile Setting Up a Logical System
Technical Profile Using the Transaction Launcher to
Layout Profile Integrate the Application
Layout Profile Integrating the Application into the
Navigation Bar
Role Configuration Key Enhancing and Customizing the Header Area
Authorization Role Configuring the Header Area
Organizational Model and Role
Assignment
Defining the Navigation Frame
Practical Example: Business Role Defining the Layout Components
Creating an Authorization Role Displaying the Central Search
Creating a Business Role (Service) Using the Working Context
Enhancing and Customizing the Work Area
Using the Organizational Model to
Assign the Business Role UI Configuration Tool
Logging On and Testing the New Configuration Access Sequence
Business Role Calling the UI Configuration Tool
Practical Example: Customizing the Technical Information (F2 Key)
Corporate Identity Structure of the UI Configuration Tool

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Role-Based Customizing of the User
Interface
Design Layer
Structure of the Design Layer
UI Object Types
Design Layer Data Model
General Field Customizing
Modifying the Shared Memory Settings
Easy Enhancement Workbench
Differences Between the EEWB and the
UI Configuration Tool
Structure of the Easy Enhancement
Workbench
Field Enhancement with the Easy
Enhancement Workbench
Troubleshooting
Notes on the Easy Enhancement
Workbench
Practical Example: Using the UI
Configuration Tool
Customizing the Overview Page
Customizing the Search Page
Showing Input Fields in a View
Changing Field Labels in a View
Practical Example: Using the Design
Layer
Creating a Design Object
Assigning the Design Object to the
Context Node
Practical Example: Using the Easy
Enhancement Workbench
Creating a New Field with the EEWB
Adding the Field to the View with the UI
Configuration Tool
ApplicationIntegration and Authorization
SAP NetWeaver Business Warehouse
Integration
Basic SAP NetWeaver Business
Warehouse Configuration
Links for Cross-Component Navigation
Integrating Reports into the User
Interface
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Integration into Custom Components
Integration into SAP NetWeaver Portal
Prerequisites and Functional Scope
Communication Between the ABAP
System and the Portal
Uploading Business Roles from the CRM
System
Integrating Business Roles into the
Portal
Tips and Tricks for CRM Web Client
Integration
Authorization Concept
Basic Principles of Authorization
Implementing Authorization
Example of Setting Up an Authorization
Concept
Creating a Business Role
Creating and Assigning an Authorization
Role
Preparing an Authorization Concept for
the User Interface
Integrating Office Applications
Web Service Tool
Template Designer
Document Templates in Microsoft Word
Document Templates in Adobe
LiveCycle Designer
Documents in the CRM Application
Advanced Topics
Transport of Document Templates
Transport of Service Objects
Prerequisites for Using the Template
Designer
Web Client UI Framework
Basic Principles
BSP Programming Models
Web Client UI Framework
Tag Libraries
Web Client Component
Component Workbench
Component Structure Browser
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Detailed Overview Enhancement Set in the Component

View Navigation Workbench
Runtime Repository Editor BOL Model Generic Interaction Layer GenIL
Browser Benefits of the Generic Interaction Layer
UI Component Architecture GenIL Object Model
View GenIL Components and Component
View Controller Sets
View Context GenIL Objects
Event Handler Relationships Between GenIL Objects
Plugs Tools for Displaying Object Models
View Layout (BSP Page GenIL Model Browser
View Set GenIL BOL Browser
Window Enhancing Object Models
Controller and Context Enhancing the Business Partner Model
Component Controller Enhancing the Business Transaction
Custom Controller Model
Context Nodes and Attributes Simple GenIL Objects
Context Note Binding Web Service Consumption Tool (WSCT)
Model Integration Practical Example: Creating a Simple
GenIL Object
Dependent Model Nodes Business Object Layer BOL
Navigation
BOL Entities
Navigating with Navigational Links Working with Collections
Cross-Component Navigation Access Using Iterators
Component Interface Filtering Collections
Interface View Sorting Collections
Context
BOL Core
Events
Searching for BOL Entities
UI Component Usage
Creating Configurable Views and Pages Traversing via the Object Model
Form View Locking BOL Entities
Table View Accessing BOL Entities
Buttons Generating BOL Entities
One-Click Actions (OCAs) Transaction Context
Tree View Messages from the APIs
Search Pages
Overview Pages
Work Center Pages
UI Component Enhancement Concept
Enhancement Set
Enhancing UI Components

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Regd. Office # 207, II floor, HUDA Maithrivanam, Ameerpet, Hyderabad 500 038.
Ph # +91 40 40310000, 23743392, 23751199
E-mail: enq@peerstech.com URL: www.peerstech.com