Interior - Play/Knocking Noise In Front Seat Backs

NO: 85-28

DATE: 6-18-2007

MODEL / MY:
See chart below
SUBJECT:
Front Seats, Play in Lower Part of Backrest / Adjust
REFERENCE:
VIDA
NOTE: This TNN superseded the previous 85-28, dated March 3, 2006. Please update
your files.

DESCRIPTION:

Some customers may complain about play in the lower part of the front seat backrest. The
concern occurs mainly during stop and go driving. Sometimes the play is combined with
a knocking noise that can be heard from the recliner area.

For vehicles within the listed chassis range, follow the service method in this document.

MATERIAL AND TOOLING

SERVICE:

This service solution reduces the concern with play and related noise in the lower part of
the seat backrest. However, due to the Whiplash Protection System (WHIPS) assembly,
there will always be a nominal play, as there is no fixed connection between the backrest
and the seat frame.

Steps 1 through 10 are for the driver's seat adjustment

Steps 11 through 15 are for the passenger seat adjustment.
1. Adjustment of driver's seat

Move the seat to the most forward position. Raise the rear edge of the seat cushion to
maximum height.

Remove:

- Screw on the inside at the front end of the side panel (1).
- Pull the side panel straight up in the rear (2). Fold the panel away.
2. Release seat belt

Release the quick fit connection from the seat belt fitting by pressing the catch pin
(indicated in the picture).
3. Remove plastic cover, outer side

Remove:

- screw
- plastic cover.
4. Remove tunnel console.

Remove the complete tunnel tray on cars equipped with a removable tunnel tray (XC90)
to gain better access to right side of the seat. Pull the release handle at the bottom and
pull the console to the rear.

For cars not equipped with removable tunnel console: the correct combination of tools
will allow sufficient access to right side of the seat.

5. Remove plastic cover, inner side.

Remove:
- screw
- plastic cover.
6. Pull seat backrest up.
Note! One additional technician is needed for this step.

- Grab the backrest between the seat cushion and backrest and pull straight up (about
two inches).
Note! This requires some force. Hold the backrest in this position while the tape is being
applied.
7. Degrease WHIPS slot.
- Clean the slot area with isopropanol and wipe dry as indicated in the picture.
8. Applying felt tape on both sides.

- Cut a piece of felt tape - 1/2 x 2 inches (13 x 51 mm) Tape PN 9511099.
- Insert the felt tape strip in the exposed slot from the WHIPS assembly and fold the
strip as indicated in the picture.
- Repeat the same operation on the opposite side of the seat.
9. Lowering the backrest.
- Lower the backrest and check if the pin slides back into the slot as indicated by the
picture.
10. Re-assembly

Assemble:

- The cover on the inner side of the seat

- The screw for the cover. Tighten.
- The complete tunnel tray (only XC90)
- The cover on the outer side of the seat.
- The screw for the cover. Tighten.
- The seat belt to the seat belt fitting.
Attention: A clicking noise MUST be heard when the seat belt quick-fit connection
is snapped in the connection. Check by pulling several times to be sure that the seat
belt is correctly assembled into the end connection.

Assemble: Side panel. Press the side panel down in the rear.

- Screw at the front end on the inside of the side panel. Tighten.
- Re-adjust the seat into "normal" operation position.
11. Adjustment of passenger seat.
1) Move seat to the most rearward position.
2) Recline backrest to the most rearward position.
3) Bring backrest back to most forward position.
4) Tilt the whole seat frame forward (raising the rear end).
5) Move whole seat as far forward as possible.
12. Access to WHIPS slot.

- Press the seat backrest up in order to expose the slots in the WHIPS assembly as
indicated in the picture.
13. Degrease WHIPS slot.
Clean the slot area with isopropanol and wipe dry as indicated in the picture.

14. Applying felt tape on both sides.

- Cut a piece of felt tape - 1/2 x 2 inches (13 x 51 mm) Tape PN 9511099.

- Insert the felt tape strip in the exposed slot from the whips assembly and fold the strip
as indicated in the picture.
- Repeat the same operation on the other side of the seat.
15. Lowering the backrest.
- Lower the backrest and check that the pin slides back in the slot as indicated by the
picture.
- Re-adjust the seat into "normal" operation position.

WARRANTY CLAIM INFORMATION