Reinaldo Silva

Married, 01 Son
(11) 97569 2676 resilva.corp@gmail.com
https://br.linkedin.com/in/reinaldosilva

Background
Skills
SENIOR MARKETING MANAGER
2010 curr TELEFNICA VIVO (2013 current) PROFESSION AL
- PMO of Sales Channel transformation project T

Determined, Creative and Analytics in

- Management of customer lifecycle with focus in
quality and innovation Problem Solving
- Specification and Implementation of CRM, besides Focused Nature and High Focus
credit rules Capacity
- Review and launch of new products in portfolios, from Great ability to work under preasure
indicators to systemic reviews
- Responsible for Communication with the Board of Always focused when Im working on
Directors a project

BUSINESS MANAGER (ACQUISITION AND RE A OF EXPERTI SE

P R O F I T A B I L I Z AT I O N ) Commercial
TELEFNICA VIVO (2009 - 2013)
Marketing
- Relationship with Outsourcing Provider
- Commercial Management for Broadband, Voice, TV Communication / Advertisement
and Postpaid B2B / B2C Market
- Alignment with the annual budget of the Board of

Degree
Directors
- Implementation and governance of global strategies
in local markets

BUSINESS MANAGER POST GR ADU AT ION IN

2007 - 2009 NET SERVIOS - So Paulo M ARKETING
- Management of sales activities related to strategies Universidade Paulista UNIP (2017)
and commercial guidelines for Outsourcing
- Development of potential sales studies focused on
increasing turnover SPECIALIZ AT ION IN
- Implementation of activities in the So Paulo office M ARKETING
- Carrying out project analysis and strategic planning Universidade Paulista (2015)
OPERATION MANAGER SOCIAL COMMUNICAT ION ,
2005 - 2007 SKY by ATENTO and TELEPERFORMANCE
PUBLICITY & ADVERTIS EM ENT
- Service by Chat, E-mail and E-Commerce
- Management of the indicators of the Web Platform for Universidade Mogi das Cruzes (2001)
Service and Sales
- Back Office management with SLAs compliance goal B AL ANCED SCORED C ARD
- Project PMO for review of 77 service interface FGV Fundao Getlio Vargas (2009)
activities for improvement in First Call Resolution

Certifications
S AL E S M A N A G E M E N T
2001 - 2005 THE IMAGE PRESS Y E L L O W B E L T L E AN 6 S I G M A
- Team management of 05 internal sellers and 07 sales
executives C O P C Q U AL I T Y M O D U L E
- Negotiation of exclusive contracts for advertising
campaigns
- Proposals for marketing campaigns
- Market research and market analysis. Languages
ENGLISH - ADVANCED
SP ANISH - INTERMEDIARY