Professional Documents
Culture Documents
MSPs in focus
TOPdesks functional designer about developing
software specifically for MSPs
Organizations are focusing more and more on their core business. Others tasks, such
as services, are being outsourced to Managed Service Providers. TOPdesk recognizes
the importance of MSPs in todays business. How does TOPdesk show this? Discover
the latest developments that help boost your service delivery.
Text: Acacia Kooij Illustration: Frank van Klink
The best service delivery record specific agreements and customer wishes in TOPdesk. How did
What is the primary task of managed service providers? Service one of our MSP customers respond? We can now easily record our
delivery. This is different to other TOPdesk customers, who often services and ensure that every service desk employee always links the
use service management software for internal support. If TOPdesks right service. The service desk employees know exactly what they need
software doesnt meet the MSPs service needs, MSPs wont be able to do.
to perform their core tasks as well. As a result, MSPs contact TOPdesk
directly. Understandable? Certainly. After all, they want to offer the
best service possible. Reports
Why are reports important to managed service providers?