ELC650

English for Professional Interaction

Assessment 5: Directed Reflection

Prepared By:
Muhammad Danish bin Abdul Rasid 2015694846

For:
Dr. Paramjeet

Date of Submission:
15th June 2017
 There are two videos that were played during the video appraisal assignment. The first one
is titled as Bad Communication in the Workplace, which was 4 minutes in duration. The video
starts with the introduction of characters and shows three different incidents or situations in a
workplace that depicts bad examples of communication between the staff. While the second
excerpt is titled as Chairing a Meeting. This video is a bit more formal, whereby it was basically
about a meeting between a boss and his workers regarding the company. In this assignment, three
critical incidents will be analyzed based from those videos.

The first critical incident is in video 1, when the boss says the word bullsh*t towards his
worker because of a report that was made wrongly. As a result, the worker became scared and was
very quiet, not being able to justify what they had done. It is inappropriate to use such language in
a workplace because workplace should be a place with such high level of professionalism, not
abusive environment and using bad tones. Even though when we are mad at something, we should
be calm and face the problem at hand without losing control.

The second critical incident is in the second video, when the boss shows acknowledgement
and appreciation to his teams before the meeting starts and after the meeting ends. When he did
that, it can be seen that all people inside the meeting room was smiling and in good mood. This
shows that the boss has good communication skills when interacting with his co-worker. A good
communication goes a long way and is a bridge towards long lasting relationship in the future.

The third critical incident is in the second video, when the boss did not waste any time
doing small talks before the meeting, instead he started the meeting briefly after everyone was
present in the room. As a result, the meeting was smooth and the momentum of a serious mood
was carried on because it started off without any irrelevant talks. This shows that a professional
etiquette was being practiced by the boss and the meeting turns out very organized. Being
professional is really important in a workplace because it will ensure an environment of harmony
throughout the day.

Based on these three examples, there are still some ways the workplace communication
can be improved such as using a good language and give undivided attention when communicating
with the colleagues. What I learned from those incidents was that being nice will take us far in life,
as our path will be surrounded by only positive vibes. In the future, I hope that I can practice a
professional etiquette and communication in my workplace so that it will create a good working
environment. It is hoped that by being professional, I am able to inspire people around me to do
the same and make it a habit to be professional in the workplace or outside of it in the future.
(498 words)